Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
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Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
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Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
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Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
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Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
From the time we called to finish…
From the time we called to finish everyone was very helpful. Ready to explain the process.
5 de maio de 2026
Resposta da GuideOne Insurance
Angela,
We’re glad to hear that our team was helpful throughout the claim process and took the time to clearly explain each step. We appreciate you sharing your experience.
Best Regards,
Jennifer Smarelli
The professional and efficient manner…
The professional and efficient manner in which our Claim was handled.
Your representative Kylee responded to our inquiries and any questions we had in a reasonable time.
5 de maio de 2026
Resposta da GuideOne Insurance
Carmen,
We’re pleased to hear that your claim was handled in a professional and efficient manner, and that Kylee responded to your questions and inquiries promptly. We appreciate you taking the time to recognize her efforts and share your experience.
Best Regards,
Jennifer Smarelli
GuideOne has been quick to respond to…
GuideOne has been quick to respond to claims and the associates are very professional and kind.
5 de maio de 2026
Resposta da GuideOne Insurance
Leslie,
We’re pleased to hear that our team responded quickly to your claims and that our associates provided professional and compassionate service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
GuideOne has been very quick to respond…
GuideOne has been very quick to respond to claims, which is truly appreciated.
5 de maio de 2026
Resposta da GuideOne Insurance
Leslie,
Thank you for your feedback. We’re glad to hear that our team was quick to respond to your claim, and we truly appreciate you taking the time to share your experience. Providing timely service is important to us, and your comments are valued.
Best Regards,
Jennifer Smarelli
Very disappointed how my car accident…
Very disappointed how my car accident was handled
5 de maio de 2026
Resposta da GuideOne Insurance
Pastor David,
Thank you for taking the time to share your feedback. We understand how stressful an auto accident can be and are sorry to hear you felt disappointed with the claim experience. Our team carefully reviewed the loss, completed a timely investigation, and made coverage determinations based on the policy terms and available documentation. If there is something specific that led to your disappointment, we welcome the opportunity to better understand your concerns. Please consider contacting our claims team directly so we can review your feedback and assist further.
Best Regards,
Jennifer Smarelli
Accident was handled very promptly and…
Accident was handled very promptly and with the utmost professionalism.
5 de maio de 2026
Resposta da GuideOne Insurance
Sharon,
Thank you for sharing your experience. We’re glad to hear that your accident was handled promptly and with a high level of professionalism. Providing responsive and professional service is important to us, and we appreciate you taking the time to share your feedback.
Best Regards,
Jennifer Smarelli
Nice people quick service
6 de abril de 2026
Resposta da GuideOne Insurance
David,
Thank you for your feedback. We’re glad you had a positive experience and appreciate your kind words about our team.
Best Regards,
Jennifer Smarelli
Disappointing
Claims process is very slow and communication is almost nonexistent. I have left messages and emails at both the main claims office and the desk adjustor and have not heard back. Very disappointing, certainly doesn't feel like they are there for us.
6 de abril de 2026
Resposta da GuideOne Insurance
Adam,
Thank you for sharing your feedback. We’re sorry to hear that your recent claims experience felt slow and that communication did not meet your expectations.
We understand how frustrating it can be when calls or emails don’t receive timely responses, and we regret that this led you to feel unsupported during the process. Clear and consistent communication is important to us, and your feedback highlights an area where we need to do better.
We appreciate you taking the time to share your experience, as it helps us improve how we support our insureds throughout the
claims process. Thank you for bringing this to our attention.
Best Regards,
Jennifer Smarelli
We've been very satisfied with GuideOne…
We've been very satisfied with GuideOne so far, though the communication during our last claim was a bit challenging. I understand there are many moving parts, but there were many times we didn't receive a response to our calls or emails. We are grateful for all that you do for Hosanna.
6 de abril de 2026
Resposta da GuideOne Insurance
Roxanne,
Thank you for taking the time to share your feedback and for your kind words about GuideOne overall.
We understand and acknowledge your concerns regarding communication during your most recent claim. While the claim required coordination among several parties, we recognize that there were times when responses may not have been as timely or clear as they should have been. Consistent communication is important to us, and we regret the frustration this caused.
Your feedback is appreciated and helps us continue to improve how we communicate and support our insureds throughout the claims process. We are grateful for the opportunity to serve Hosanna and remain committed to providing dependable service moving forward.
Best Regards,
Jennifer Smarelli
Just the clarity they provided during…
Just the clarity they provided during the call and request.
6 de abril de 2026
Resposta da GuideOne Insurance
Deacon Samuel,
Thank you for taking the time to share your experience. We’re glad the clarity provided during the call and subsequent request was helpful. Clear and effective communication is important to us, and we appreciate the feedback.
Best Regards,
Jennifer Smarelli
The church filed a claim first time…
The church filed a claim first time previous year,but denied. Through an contractor same claim accepted.
6 de abril de 2026
Resposta da GuideOne Insurance
Babu,
Thank you for your review. Each loss is evaluated based on the facts and damage observed for that specific date of loss. A prior claim did not meet coverage criteria at that time, while a later claim involved new damage that was confirmed through inspection and resolved under the policy. We remain committed to fair and consistent claims handling.
Best Regards,
Jennifer Smarelli
I was totally out of my comfort zone…
I was totally out of my comfort zone with the claim we had for lightning damage. Donna Johnson was my adjuster and was extremely helpful.
6 de abril de 2026
Resposta da GuideOne Insurance
Sherry,
Thank you for sharing your experience. We know lightning damage claims can feel overwhelming, especially when they fall outside your comfort zone. We’re glad to hear that Donna Johnson was able to guide you through the process and provide the support you needed. We appreciate you taking the time to recognize her efforts.
Best Regards,
Jennifer Smarelli
The quickness of getting the claim…
The quickness of getting the claim settled and how well you worked with our roofers.
6 de abril de 2026
Resposta da GuideOne Insurance
James,
Thank you for your feedback! We’re glad to hear you were pleased with how quickly your claim was settled and how smoothly we worked with your roofing team. Providing timely resolution and strong coordination is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Great customer service
Great customer service, highly professional and prompt. Exceeded all expectations!
6 de abril de 2026
Resposta da GuideOne Insurance
Mike,
Thank you for the wonderful feedback! We’re thrilled to hear that you experienced great customer service that was professional, prompt, and exceeded your expectations. We truly appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Prompt and thorough
6 de abril de 2026
Resposta da GuideOne Insurance
Chris,
Thank you for your feedback! We’re glad to hear you found our service prompt and thorough. Providing responsive and complete support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Tim,
Thank you for your feedback! We’re glad to hear you experienced good, timely communication from our staff and adjuster. Keeping our customers informed and supported is a priority, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Awesome with an ASTERISK in Every…
Awesome with an ASTERISK in Every category. Agent interaction, premium price, claim response time and genuine check ins and follow up from beginning to end
6 de abril de 2026
Resposta da GuideOne Insurance
Pastor Willie,
Thank you for the fantastic feedback! We’re thrilled to hear you had such a positive experience across every category—from agent interactions and fair pricing to timely claim responses and consistent check‑ins throughout the process. We truly appreciate your trust and are grateful for the opportunity to support you from beginning to end.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Valerie,
Thank you for your feedback! We’re glad to hear you had an excellent customer service experience and appreciate you taking the time to share it.
Best Regards,
Jennifer Smarelli
The timely responses
6 de abril de 2026
Resposta da GuideOne Insurance
Ericka,
Thank you for the feedback! We’re glad our timely responses made a positive difference and that you felt supported throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
From beginning to end as we navigated a…
From beginning to end as we navigated a flood in the building, Guide One was there to both help and to encourage. The 11 month ordeal is now done and we felt your support every step along the way!
6 de abril de 2026
Resposta da GuideOne Insurance
Pastor Suzan,
Thank you for sharing your experience. We know how difficult navigating a flood loss can be, and we’re glad GuideOne was able to support and encourage you from beginning to end. We truly appreciate your trust and are grateful you felt supported every step of the way.
Best Regards,
Jennifer Smarellil
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