Hewlett Packard Avaliações 

I have been using my HP Smart Tank 7005 quite happily printing directly from either my iPad or iPhone to the printer for the last year or so.
Suddenly HP decided to change that oh so simple process by making me now print via their hopeless app.

I want to scan from MY printer to MY computer WITHOUT HAVING TO SIGN IN TO A BLOODY HP ACCOUNT because it now very rarely works properly, doesn’t recognise my printer or on the rare occasions it does, it won’t print anything at all.

The idiot at HP that decided this is a good idea must receive one wedgie and one back-handed slap for each and every single printer affected by this hopeless idea. Perhaps then they will understand what Customer Experience is all about.

I shan’t ever buy HP again, talk about make a simple process over complicated.
One star…….only because I have to.

Hewlett Packard is making crappy printers in my view. I've had problems the moment I set it up. Not only was it not working but even the computer guy couldn't get it to work I had to pay him pay my assistant get someone online after their I talk to me to death and it took about four or four and a half hours and then it kept happening. It's such a pain I hate it. I really wish I never bought it. I'll probably buy some other brand, but I'm in the middle of a deadline. Many times I've gone days without printing what I needed because I couldn't get it to work, but the stores were not open when I wanted to go get something printed from the local shop. Very big disappointment. You can take 20 minutes or more just to get through human being.

J'ai acheté une imprimante. La date du début de la garantie était anticipée des mois par rapport à la date d'achat. Impossible de parler avec un humain, si on téléphone ce n'est que le robot qui ne comprend rien qui répond. J'ai alors été trois jours sur l'assistance via whatsapp pour me faire reconnaitre la bonne garantie. Après, j'ai utilisé la même assistance via whatsapp pour résoudre les problèmes d'impression: de nouveau trois jours de discussion dans le chat et elle ne fonctionne toujours pas. Je ne sais pas combien d'heures j'ai perdu et le problème s'est empiré

Hp 2800 printer. Now wonder it’s cheap! Needs expensive ink every week!

Jeg købte en all in one printer, scanner og kopimaskine. Den er under garanti og har en softwarefejl. Når jeg ringer til HP Teknisk support Danmark tlf. 8040117, vælger dansk, kommer der en besked på min mobiltelefons display "der er ingen grund til at vente i telefonen, vi ringer tlbage"
DE RINGER ALDRIG TILBAGE.
Anden mulighed er at trykke fortsæt. Gør jeg det, skal jeg indtaste enhedens serienummer. Det gør jeg og får besked på, at oprette en konto og sende enheden til reperation. Jeg får ingen mulighed for, at gøre opmærksom på, at enheden er under garanti og jeg har behov for en on-line fejlrettelse af software.
Jeg kan simpelthen ikke få kontakt til Teknisk support.
Derfor er mit budskab: KØB ALDRIG ET HP PRODUKT, DE HJÆLPER DIG IKKE HVIS DER ER FEJL PÅ PRODUKTET

There are lots of scams and rip-offs about in today's world. I manage to avoid most of them, but recently I was conned by a major corporation: Hewlett Packard. For just under fifty quid, I bought an A4 desktop printer/scanner that included a subscription to 'Instant Ink', whereby new ink cartridges would be supplied at the point when your printer was running out. I thought it was an option, but it seemed acceptable enough. The wording said that you could cancel the ink subscription at any time, but what it didn't overtly say (must have been in the small print) was that if you cancel they will remotely disable the bloody printer! So now I have a sizeable piece of junk sitting on my desk, and it will be going to the tip after just 6 months of use. Nice move, HP. You used to be a pretty reliable manufacturer, but now I won't touch your products with a barge pole.

Recently purchased a new All-in-One PC from HP. I'm giving away the oldest of the 4 I've owned and will keep the youngest Windows 10 Machine which is about 10 years old. I also have two All-in-One printer/scanner/copier machines.

The new All-in-One PC is going back to Costco. Time to try perhaps a Dell.

I really haven't had it long enough to complain about the PC itself. However, the keyboard is absolutely junk, and neither the keyboard nor the mouse work. They've had me jump through every hoop imaginable to keep from having to replace a $20 keyboard and I'm done.

Between the bot named "Sage" which wasted an hour last Saturday only to tell me that it couldn't really do anything other than trouble shoot, nor the two chats for about an hour total, nor the second phone call to India where, try as I might, I could not understand a word that the gent was saying, other than I was the wrong person...enough.

Do yourself a favor. Do not purchase from HP. The customer support is worthless, and the keyboard and mouse they provide with their equipment is manufactured so cheaply that it's pathetic.

UPDATE:

Contacted the sales department by using a bogus purchase ID. Explained the situation. Was assigned a Tech to resolve the problem. He opened up a case file, and after I told him I was done trouble shooting and chatting and speaking to India, he agreed to replace the mouse and keyboard.

That was mid December. He closed the case file, and every week I get another email telling me that the shipment has been delayed--now until February.

If you mistakenly purchase ANYTHING from HP and it doesn't work properly, return it to the retailer and have it replaced. DO NOT RELY ON HP TO RESOLVE A PROBLEM!!!

Trustpilot reviews

I am sending this copy to HP of a review about one of your printers which developed a fault after only four months. I am getting nowhere with the retailer, Currys, so thought you might be able to assist. Below is the review on what has happened, I am now without a printer, which is needed for work. I am not impressed with your product, but even less impressed by the fact Currys won’t replace a faulty product even under guarantee. And as there is no joy attempting to contact you online or by phone, hopefully you will see this!

In August I bought a Hewlett-Packard printer from Currys Leeds Birstall store. Last week it developed a fault and as the Currys website clearly stated faulty goods still under guarantee will be replaced. So I returned the printer and was told the replacement only applies within 30 days. They said they would run a diagnostic check with HP and get back to me within a couple of days. I waited a few days then returned to the store, to be told the printer had been sent to HP and could take up to 8 days. I pointed out the terms on their website but was spoken to by a very arrogant assistant who obviously thought speaking to a mere woman was beneath him! The following day I rang their Customer Service and was told my complaint would be passed to the Store Manager and he would ring me within 24 hours. Still nothing! So I rang again only to be told it’s 48 hours to allow them to ring back. Well the 48 hours are now up, I still have not heard anything, but I have spoken to Trading Standards who tell me that under the terms of their contract Currys have to honour their Terms and Conditions and give me a replacement. I really do not want to have the inconvenience of going back to the store, but there is no other way of contacting the Manager there. I have bought lots of products from Currys over the years, but obviously they don’t care about customers or their loyalty so I will never buy from them again. Others please take note and before buying because even though their website says they will replace faulty goods under guarantee, that’s simply not true.
November 28, 2025

So, the right hinge broke on this three-year old laptop and, when closing the device, the screen broke. HP support utterly disinterested and wanted £412 to repair. If this was user-error, I could understand, but this is a well known, well documented problem with this device. I would steer well clear of this device and, probably, HP in general.

Heute wieder eine schlimme Erfahrung mit dem de facto nicht vorhandenen telefonischen support von HP. Hatte eigentlich nur eine Frage zur Rechnuingsstellung für "HP instant ink". Doch nach einer halben Stunde Suche nach einem telefonischen Support habe ich aufgegeben. Mein Urteil, dass HP einen der schlechtesten support hat, bleibt bestehen.

I bought a new printer. HP 7305. The power cord doesn’t engage the machine securely. A small movement causes the cord to fall off. I checked with google and many users suffer this problem. I asked HP to remedy this problem but their guy said the power cord isn’t covered by the warranty. Can you believe it??? I’m getting legal advice.

I will be throwing my now useless HP printer away, and I advise anybody who is thinking of using their products--including computers, but especially their HP Smart applications and Instant Ink program. After paying for one of their more expensive Instant Ink programs for nearly two years, I decided to downgrade because I wasn't using it as much as I thought I would. As soon as I did, the HP Smart app on my computer would not work correctly at all, my printer keeps going offline even when I turn it on. HP Smart printing was never that good to begin with but now it has been an adventure in lunacy any time I try to print anything. I have since cancelled my subscription altogether, and will never use HP again!!

Silly me, I tried to use my HP Envy printer to print something. How extraordinary.
AS usual, after an hour or so, NO RESULT.

and the printer cartridges cost more than the printer.

RIP OFF, RIP OFF, RIP OFF.

I just purchased a HP Printer. I had some issues setting it up. Connected with Customer Service Online, and they gave me a number to call. Wow, what an experience. They hooked into my computer remotely and found a virus that came in through my network. They worked with me for 3 whole hours, and fixed everything. Now mind you, there was a charge, because the issues I had was my own. However they fixed everything, and got the printer working properly on my computer. Absolutely a 5 Star Experience. I am so impressed, I will never buy another brand of Printers. Good Job HP.

I purchased a laptop from hp. I paid upfront. It broke in less than 6 months. I dont know why because it is completely dark/. I can not find a way to make this right

I placed an order with HP because their website indicated a 3 day delivery to my zip code, but tracking shows it has been sitting for the last 3 days at the same DHL facility in Virginia. It’s extremely disappointing.

I Purchased a HP 7220e printer. The instructions stated you HAD to use the cartridges that came with it to set it up. It wouldn't recognise them and after several attempts they appeared damaged. I tried to get in touch with HP
but there are no UK contacts only phone lines abroad with very expensive charges or useless AI helplines! I now have A BRAND NEW USELESS PRINTER! Do not buy from this company!

Jeg har haft intet andet end problemer med HP LaserJet MFP M140w, siden jeg købte den for ca. to år siden, og til at starte med tog mod HPs tilbud om en månedlig abonnementaftale for tonerpatronerne. Da vores forbrug var faldende, valgte jeg dog efter nogle måneder at opsige abonnementet og i stedet købe originale toner patroner fra HP, og så startede alle problemerne.

Printeren nægtede at godkende patronen, men blev ved med at komme med fejl omkring at abonnementet ikke var gyldigt. For overhovedet at få printeren til at fungere igen var jeg nødt til at geninstallere alt med hjælp fra HPs supportafdeling. De var meget hjælpsomme, men det var en større omgang at få printeren til at virke igen.

Næste gang jeg skulle skifte patron, var den dog gal igen. Meget frustreret kontaktede jeg igen deres supportafdelingen igen, og vi måtte endnu en gang igennem en længere omgang for at få printeren op at køre. Jeg tænkte at nu må det være i orden, men nej -- ved næste skift af patronen var der igen problemer, og vi måtte igennem endnu et kald til support, der i øvrigt altid er flinke og hjælpsomme, men det er et frygteligt spild af tid, når man hver gang skal afsætte måske 1-1½ time for blot at få printeren til at fungere.

Nu er vi så fremme ved, at jeg skulle skifte patron igen, og printeren melder at patronen ikke fungerer. Jeg må indrømme at jeg på dette tidspunkt er villig til bare at smide printer og hel ny patron ud i frustration over dette. Jeg har fra tidligere af haft opfattelsen af HP som et kvalitetsmærke fra deres lommeregnere til computere og printere, men ikke længere. Jeg kommer ikke til at købe et HP produkt igen.

I purchased an HP 17-ca1500na (Product Code 265281, Serial No. 5CG0289ZC1) and, despite treating it with care, the hinges failed, causing the chassis to separate from the display. This is a well-documented design flaw that many HP owners have reported online.

I contacted HP Customer Relations and provided full details, including photos and proof of purchase. While they initially reviewed my case, their final decision was simply that my laptop is out of warranty, and they refused to offer a goodwill repair — despite the fault being systemic and not the result of misuse.

This has been extremely disappointing. I had been considering upgrading to an HP Envy, but after this experience I will not be buying another HP product and will be advising others to avoid them too. A company of HP’s size should acknowledge and stand behind their design flaws, not leave loyal customers footing the bill.

I bought a new printer earlier this year/late last year and agreed to do the ‘Instant Ink’ replacement ‘plan’. It worked well to begin with, receiving new printer cartridges every month or so. I haven’t received any for several months now. I tried to contact HP re: the problem. No joy, just the run-around on their extremely unfriendly website! I urgently needed a new Black Ink Cartridge and had to resort to getting one from Argos, HP were somehow aware of this, and sent me an email re: it. I tried again to respond, given a 6 digit number to input, which was supposed to be valid for 15 minutes, what a total farce! It kept quoting it was invalid, checked it again, input again, all in vain! Tried changing my password as well. I haven’t got time to keep trying innumerable times on this totally incompetent, unuser friendly help page! Therefore I shall be cancelling my DD with them.