Hewlett Packard Avaliações 

Service client inexistant. Aucune facture reçue après l'achat d'un PC portable Pavilion et ABSOLUMENT aucune aide sur le site pour visualiser ou obtenir la facture même avec toutes les informations et le compte client HP nécessaire. AUCUNE possibilité de contacter un service client : LAMENTABLE.
Si vous achetez chez eux, ne le faites pas en ligne : après l'achat il n'y a plus personne pour vous !

I bought a HP Stream Laptop less than a couple of years ago to replace the MS Surface I've been using for 12 years or so. The Surface was still fine but it would have been incompatible with Windows 11 so I had to get something for my monthly trips out of town before support for Windows 10 ended. Obviously I bought a laptop with Windows 11 pre-installed so I was astonished when I set about doing the Windows updates ready for my next trip and found the latest one failed because of shortage of disc space/memory. I'm a very light user so it would seem the laptop I was sold with Windows 11 installed hasn't got enough disc space/memory to accommodate updates to its own operating system!
I'll never buy a HP product again and I'm seriously thinking of finding an alternative for Microsoft. Frankly, if both companies went bust I wouldn't shed a tear.

PS Forget to mention - the HP website has a 'Leave Feedback' tab under 'Contact Us' The link is dead! Just about says it all.

Trash is a big word if you atribute it to this garbage company.
stay away from HP products!
Bought a brand new expensive laptop from them, after 6 months I had a touch pad issue, and sent it for repairs. Took 2 months to send it to them, because they use UPS, one of the worst company, and they loose your package, and HP does not give a damn about it. Incompetent customer service, they pass you from 1 person to another one, they dont know how to help you etc. Do yourself a favour, buy a quality laptop from another competitor, there are thousands out there, but stay away from HP!

Bought a orinter. The first 10 (!!) days it was impossible to use. Waiting for new cartridge’s. The black cartridge was not oke. After a lot of phones they say “We send you 2 new ones “. After again a few days I got 2 black cartridge’s. Not one black and one colour. I’m still talking to them for my colour cartridge. It’s hopeless. 😞

HELAS j'ai acheté deux imprimantes HP C'EST BIEN LA DERNIERE FOIS .... impossible de joindre le SAV SI NON IL FAUT PAYER un abonnement ! pour les joindre : vous pouvez communiquer par messages what'app uniquement hier soir une heure de message aujourd'hui j'en suis à 01 h 50 minutes de message et j'ai toujours pas eu l'information par résumé j'ai acheté une imprimante et impossible d'avoir des informations ...... je pense que je vais les jeter pour acheter une autre marque C'est quand même incroyable

Es ist nicht möglich, bei technischen Problemen mit einem HP-Drucker einen Mitarbeiter zu kontaktieren. Stattdessen soll man den Support teuer einkaufen. Katastrophe! Nie mehr HP!

Printer worked for one hour only. I bought the latest printer from Hewlett Packard (HP), and after much difficulty managed to set it up - it printed two photos, and has never worked again. I have spent hours trying to make it function. It said it was printing and made noises like printing but spat out blank paper again and again. I got several of my techy friends to try to make it work and we all failed. I was also bombarded with pressure to sign up for expensive regular cartridge delivery. I ended up giving it to Oxfam. I strongly advise against getting this product.

Si HP rejette tous les commentaires négatifs qu'elle reçoit, je comprends pourquoi leur cote est de 3.9/5
Ma revue de produit, pourtant de bonne foi, a été rejetée par HP ''Avec ma dernière cartouche, je n'ai imprimé que 2250 pages et non les 2800 pages promises. Ma nouvelle cartouche laisse des lignes verticales noires sur les images et non sur le texte. Je ne suis donc pas satisfaite de la qualité de la cartouche CF294X''
Et voici leur réponse:
''We regret to inform you that your review did not meet our publishing guidelines and has therefore been rejected.This means your review has not been reviewed and answered by an HP representative.The most common reasons for rejections are mentions of offensive language, pricing, inventory, shipping, and comments related to customer support.
Please don’t hesitate to submit a new review.''

As the owner of a HP laptop, it was essential that I bought a HP USB-C to RJ45 Adapter to increase the internet speed on the ground floor of my home. On visiting the HP website, I saw 2 versions which looked similar however, 2 different prices were being quoted. Consequently, I created a personal HP Account and though I requested to buy 1 when I continued to check-out, I was being charged for 2. I invested considerable time searching the web for either a phone number or email address to contact HP personnel alas all phone numbers were either continuously engaged or non-operational. I posted a letter to the HP Office in Glasgow using Royal Mail Signed For so, I received visual proof of delivery. Within the letter I explained my purchase problems and suggested a date and time when I would be available to speak to an HP representative; the reason for suggesting a date and time is because I am a physically disabled person. HP personnel ignored my suggested date and time. Later, on the same date, when I tried to enter my HP Account I was consistently denied access! Poor customer service NO; NON-EXISTENT customer service YES!

After searching for a computer online I got consistently stalked by Hewlett Packard. On each page there are multiple commercials of Hewlett Packard. I WILL NEVER BUY HEWLETT PACKARD

Pc portable acheté 1200 euro en 2021. Sa charnière écran s'est détériorée au bout de trois ans. Maintenant, je n'ose plus fermer cet ordinateur car l'ouverture devient presque impossible. L'écran commence à se détacher et finirait pas casser. Lamentable qualité. Je n'achèterai plus cette marque.

I had an Envy 5530 for many years but after upgrading to Windows 11 I had major problems where my pc wouldn't connect to the printer. My pc is ethernet wired to the router but the printer was wifi. I though it must just be old so I uopgraded to an inspire 7200e series. Guess what? Still cant get my computer to print, cant get software to install no matter what I do. I been trying to get an answer for weeks and weeks. Customer service/technical suport are completely clueless and useless. DO NOT BUY IF YOU ARE ON WINDOWS 11!! YOU HAVE BEEN WARNED! Get another brand instead! I'm stuck with a useless printer I can't take back to the store.

I bought an HP Chromebook 360 and it's the crappiest computer I've ever owned. HP offers no support for the garbage I go through with this utter waste of money.

I have purchased HP products for 15 years. Not anymore. Delivered to wrong address. Failed to honour cash back. Post sales say they are too busy as staff have been moved to sales. Of review sites they say people just like to complain. When they failed to honour cash back on items over £3000 they suggested order was cancelled - for them to collect - so that I could reorder get a redelivery and get cash back. Post sales saying you have to do this via sales as they are different departments. So many 1 star reviews on here can't be a coincidence. Beware.

worst products, worst customer support. If you've been thinking of buying an HP printer or laptop don't bother. Latests products are cheap and nasty, and the Envy6032 printer has not worked properly since the day I bought it. Have had to call for technical support EVERY time I've switched it on. The support system is a dead end to a charged service. This company do not want to take responsibility for their products.

Literally the worst company I've ever experienced. Their printers are designed to scam you ..Nothing ever works, the computer doesn't work well, printer doesnt work with windows or with WiFi. I lost days trying to set it up then they charge despite never being able to print .Insta ink never prints well yet charges you for each page . Try to talk to anyone is hours of wasted time speaking to 100 bots and 100 systems none of which work . Not only will I avoid them I will also avoid any company that uses them. I'd rather buy a printer from Hitler. The only joy it's given me was when I smashed it to smithereens in my backyard .

I bought an Officejet Pro 9025e about two years ago. Nice machine but it was hell to set up. Literally hours on the phone with them to get the scanner to work properly and only after signing up for a $199/year service plan, which I agreed to during my panic. After thinking about it, I decided to cancel the plan a few weeks later and not pay any more monthly charges, which they fought me on tooth and nail. By the way, the solution to the scanner function was to NOT use the "Smart" app that came with the printer but to download the more generic HP Scan software, which works fine.

Fast forward to last month, I wanted to buy a printer/scanner for my 88 year-old Dad. C|Net said an HP 9125e was the best machine, so I bought it for him, even though my own experience was in the back of my mind. I rationalized it by figuring at least I could help him with it since I was familiar with the HP machines. After using it for two weeks, it would not connect to his WIFI network. He re-installed everything to no avail. We (together) got a barely intelligible non-American HP support person on the phone with my Dad and after an hour were told that he had corrupted files, needed IP Protection software and new firmware, which they could install for -- you guessed it -- $199/year. I hung up the phone. Then my Dad shut down his laptop and restarted at which time the connection to the printer restored itself. (My bad for not thinking of this first).

I am not generally a conspiracy theorist, but I can't help but think this company is selling defective equipment so they can charge you on the back end to get them into working condition.

Another great American brand managed directly into the ground. Fool me twice, shame on me. Never again though.

Due to my learning difficulties I go through a lot of printer ink, I need to be able to see things on paper not screen.

Cheap, non-branded inks are great because they are affordable and when I highlight important information for my course the ink does not smudge.

Compare this with HPs apparently superior quality ink and the difference is stark, well, smudged to almost illegibility!!

This is a nightmare because I can’t not highlight material, it’s totally necessary and also it ruins my highlighters!! It’s not the paper because I have tried different types and still the same result, even when I leave my printing to ‘dry’ it still smudges.

Am I the only one this is happening to? Surely not.

I have given two stars because I do like the idea of the Smart Tank printer, I just wish the ink didn’t smudge.

What once was a reputable brand (and maybe still are for commercial products) should suffer for their poor quality consumer laptops.
Read the other reviews for how their "warranty" departments behave and price gouge. Clearly they offset their cheap prices with expensive after sales repairs for faulty products.

I would give this zero if I could. I have been trying for a year to get my new printer to work . Phoned HP multiple times and they are all useless.I wasted hours on the phone. Trying to say its my router , when Iv paid to have it checked. This brand new printer got taken outside and smashed up with a hammer . Biggest piece of rubbish I have ever bought . Never buying anything from HP again.