Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... Ver mais
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Veja o que dizem as avaliações
I tried Hagerty for the first time yesterday and was surprised at just how simple and affordable it was! I'll now be looking to move my other vehicles over as they reach their renewal dates and woul... Ver mais
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I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... Ver mais
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Thank you Rachael, the best customer service I can remember having. Firstly, when speaking with everyone at Hagerty you feel like you’re talking to actual humans who are allowed to be people. So refr... Ver mais
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Detalhes da empresa
Escrito pela empresa
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Informações de contato
Reino Unido
- hagerty.co.uk
4,7
Excelente
9 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful staff
Really helpful staff. Applying for the insurance was so straightforward
31 de julho de 2026
Resposta da Hagerty UK
We really appreciate you taking the time to leave positive feedback. Thank you for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
I tried Hagerty for the first time…
I tried Hagerty for the first time yesterday and was surprised at just how simple and affordable it was!
I'll now be looking to move my other vehicles over as they reach their renewal dates and would very much recommend Hagerty 👌
1 de agosto de 2026
Resposta da Hagerty UK
Thank you for such a fantastic review! We’re delighted you found Hagerty UK simple and affordable for classic car insurance, and it’s great to hear you’ll be considering us for your other vehicles too. We really appreciate the recommendation.
Kind regards,
Hagerty UK
Got quote online.
Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others charge more for each addition.
31 de julho de 2026
Resposta da Hagerty UK
Thank you for the great review! We’re pleased we could add your owners club and save you £30.
We believe in keeping things simple and competitive, with fully comprehensive cover, agreed value at no extra cost, plus 90 days’ European touring cover and RAC breakdown cover included as standard.
Kind regards,
Hagerty UK
Great and was so easy to do ...thankyou
1 de julho de 2026
Resposta da Hagerty UK
Hello Peter,
Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We're pleased to hear that you found the process easy. We appreciate you taking the time to share your experience.
Kind regards,
Hagerty UK
I would not trust this Company
I would not trust this Company. They are an insrance agent offering a policy in collaboration with an insurance underwriter. Hagerty arrange your insurance, take a commission and get the underwriter to issue the legal road insurance policy. In my case it was Markel International Insurance Company Limited. In their policy Hagerty state they undertake all claims matters - but they delegate this to a private company Connexus Insurance Solutions Ltd who then use Vehicle Damage Assessors, who they pay, to recommend settlements. If, like me you have insured a very limited edition classic car, as in my case, Connexus sent two so called "experts" to value the damage to my car. It took me two months to prove that the first "expert" was totally unsuitable, particularly when he said my car was a clone and not a lightweight. The second "expert" on arrival said he had never seen my model of car before yet proceeded to write a long report, 57 pages, with just one A4 page explaining his estimate and increasing the recommended offer by £2,397 from £35,000. It took me 17 months to go through the Hagerty Complaints procedure, then the Financial Services Ombudsman (Hagerty used their flawed second experts 57 page report as evidence) both rejecting my complaint so that, on 18 December 2024 I took Markel to court. Markel used a solicitor and two barristers to contest my claim which ended with a two day trial in Walsall Crown Court after a claims procedure lasting 28 months resulting in with a judgement of an extra £25,248 to be added to my claim (£37,397 paid without prejudice after my FSO claim was rejected) making £62,645 for the repair of my car and £25,248 costs. Throughout this saga Hagerty just looked the other way.
I suggest you just look the other way as well.
17 de abril de 2026
Avaliação não solicitada
Resposta da Hagerty UK
Hello John,
Thank you for taking the time to share your experience. We appreciate that this has been a long and frustrating process for you.
It is standard practice throughout the insurance industry for policies to be administered by one company and underwritten by another. In your case, the insurer responsible for underwriting the policy and making decisions on your claim was Markel International Insurance Company Limited.
Our role was to administer the policy and claims process in accordance with FCA regulatory requirements and the authority delegated to us by the insurer. We followed the correct procedures throughout the handling of your complaint.
The decisions relating to your claim were made by the insurer and were independently reviewed by the Financial Ombudsman Service, which did not uphold your complaint. Had there been any procedural failing on our part, it is highly unlikely that the Financial Ombudsman Service would have reached that conclusion.
We recognise that you remained dissatisfied with the insurer's decision and chose to pursue legal proceedings against Markel. While the court ultimately reached its own decision regarding the insurer, your dispute was with the insurer rather than Hagerty.
We are sorry that your experience did not meet your expectations. However, we are confident that we fulfilled our responsibilities appropriately and in accordance with both regulatory requirements and the role entrusted to us by the insurer.
Kind regards,
Hagerty UK
Very professional staff
Very professional staff. Helpful and knowledgeable. Excellent services and price. New customer.
1 de julho de 2026
Resposta da Hagerty UK
Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We appreciate you taking the time to share your experience.
Kind regards,
Hagerty UK
Im very happy thank you for your service
1 de julho de 2026
Resposta da Hagerty UK
We really appreciate you taking the time to leave positive feedback. Thank you for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
Offered a much better price than I…
Offered a much better price than I could find anywhere else. The staff member I spoke to was relatively unenthusiastic on the phone and failed to offer a saving I identified I could have made before paying for the insurance. Overall very happy though given the competitive pricing and opportunity to get insurance despite not needing to hold full term employment.
30 de junho de 2026
Resposta da Hagerty UK
Thank you for your review. We're pleased to hear that you found our classic car insurance pricing competitive and that we were able to offer cover that suited your circumstances.
We appreciate your feedback regarding your call with our team. We'll ensure your comments are shared internally, as we are always looking for ways to improve the service we provide.
Thank you for choosing us, and we're delighted that, overall, you were happy with your experience.
Kind regards,
Hagerty UK
They Do Not Like Restaurant Owners
So I own a 1958 classic car insured through Hagerty. I have tried to add my brother-in-law as a named driver so that he can use the car to drive his daughter to the church for her wedding in Jersey from his property which is all of a 1 mile trip. Hagerty has declined to have him added. He has a clean licence, no previous convictions and has been driving on a license for more than 40 years and owns and six other cars. He owns a company which operates three restaurants which are three licensed premises and it would appear that his occupation is the reason why Hagerty has refused to allow him to be added as a named driver. I have quite simply never heard of anything so ridiculous in all my years. I assume that neither Gordon Ramsay nor Jamie Oliver insure their cars through Hagerty. Just absurd.
17 de junho de 2026
Avaliação não solicitada
Resposta da Hagerty UK
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that you are disappointed with our decision.
We appreciate that, based on the circumstances you have described, our decision may seem frustrating, particularly given your brother-in-law's many years of driving experience and clean driving record.
However, we would like to clarify that our decision is not related to his license history, previous claims, or driving ability. It is based solely on our underwriting criteria, which unfortunately means we are unable to offer cover where a proposed driver has an occupation as the owner or operator of licensed restaurant premises.
Our underwriting guidelines are based on our assessment of risk across different occupations and are applied consistently to all customers. While we understand that this may appear unfair when considered on an individual basis, we are unable to make exceptions outside of these criteria.
We appreciate that this is not the outcome you were hoping for, especially for what would have been a very short journey for a special family occasion. Nevertheless, we must apply our underwriting rules consistently and, regrettably, we are unable to add your brother-in-law as a named driver on your policy.
We are sorry for any disappointment this has caused and thank you for taking the time to raise your concerns with us.
Kind regards,
Hagerty UK
Excellent service!
1 de junho de 2026
Resposta da Hagerty UK
Your feedback is greatly appreciated — thank you for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
Competitive Classic Car insurance
Competitive Classic Car insurance. Helpful call handler. Good website
12 de junho de 2025
Resposta da Hagerty UK
Hello Nigel,
Many thanks for taking the time to leave such positive feedback. We're pleased you chose Hagerty UK, and we’ll be sure to pass your comments back to the team.
Kind regards,
Hagerty UK
Resposta da Hagerty UK
Thank you for leaving positive feedback and for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
Super efficient & very professional…
Super efficient & very professional service going through quote and details. Happy new customer! thank you
1 de junho de 2026
Resposta da Hagerty UK
Hello Mrs Best, we're pleased to hear you received such a great service from our team.
Your feedback means a lot to us — thank you for taking the time to leave a review and for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
Perfection!!!
1 de maio de 2026
Resposta da Hagerty UK
Thank you for your fantastic feedback. We’re delighted you chose Hagerty UK and pleased to know our team made a positive impression.
Kind regards,
Hagerty UK
Do know whats going on but i insured my…
Do know whats going on but i insured my car on friday and still not shown on the database askMID... other than taht absolutely excellent 👏
1 de maio de 2026
Resposta da Hagerty UK
Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We appreciate you taking the time to share your experience.
Thank you Rachael
Thank you Rachael, the best customer service I can remember having. Firstly, when speaking with everyone at Hagerty you feel like you’re talking to actual humans who are allowed to be people. So refreshing!
I had a damaged glass on my car which was going to cost £4000 and take a year due to its rarity. Rachael was so helpful and advised it was acceptable to look for a second hand glass and have that fitted, which there was only one of in the UK. The excellent advice I was given has meant my classic car was back in action in two weeks, kept the cost within my insured limit and Hagerty have a customer for life. Thank you, Sam
28 de abril de 2026
Avaliação não solicitada
Resposta da Hagerty UK
Thank you for your great review! We're pleased to know you had a positive experience with Hagerty UK. We’ll make sure your feedback is passed along to those involved.
Inefficient information sharing
Inefficient information sharing, repeatedly incorrect
facts, hopeless communication and endless email
misreading.
Very poor service I wouldn't recomend
31 de março de 2026
Resposta da Hagerty UK
Thank you for your feedback. We’re very sorry to hear that you feel frustrated.
We take your concerns seriously and would appreciate the opportunity to understand what went wrong and work towards a resolution. Please could you contact us directly at your convenience so we can discuss this further and address the issues you’ve raised.
Thank you for bringing this to our attention.
Excellent advisor who was informative…
Excellent advisor who was informative and helpful.
1 de abril de 2026
Resposta da Hagerty UK
Thank you for taking the time to leave us positive feedback. We're delighted you chose Hagerty UK for your classic car insurance, and we’ll pass along your comments to the team.
UK Morris 1000 insurance while in UK.
Clear understanding of my request and efficient processing of my required insurance needs.
31 de março de 2026
Resposta da Hagerty UK
Hello Peter, thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We appreciate you taking the time to share your experience.
The communication throughout the…
The communication throughout the process was clear and helpful, making it easy to understand exactly what I was getting with the policy. The website was straightforward to navigate, and completing the insurance purchase was quick and hassle-free. Overall, a smooth and simple experience from start to finish.
2 de março de 2026
Resposta da Hagerty UK
Hello Duncan, thank you for taking the time to leave positive feedback about your experience with us and for choosing Hagerty UK for your classic car insurance.
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