HairXtensions Direct Ltd Avaliações 

87
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely love these hair extensions! I've had so many compliments since wearing them and they've completely transformed my hair. Delivery was quick too, and everything arrived nicely packaged. Would... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased an amazing clipin set and excellent customer service! Hair is so lush and looks and feels amazing. I initially asked for a colour match before ordering and I got the information I needed str... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I never leave reviews but I’d thought I’d share my experience with you all. Delivery was such a smooth process and arrived within a few days. I ordered the 18” nail-tip bonds and the col... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m very happy with all the purchases I’ve made. I have more people booked in for the hair u provide too. I offer 2 ranges of hair extensions with different pricing and life spans. This one has be... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

We are UK based hair extension distributor which provides a wide collection of remy hair extensions, hair wefts and clip in sets. Shop with us for 100% secure shopping!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

87 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,3

Todas as avaliações

(87)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely love these hair extensions

Absolutely love these hair extensions! I've had so many compliments since wearing them and they've completely transformed my hair. Delivery was quick too, and everything arrived nicely packaged. Would definitely recommend and I'll 100% be ordering again!

22 de setembro de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you Abby, so much for taking time for leaving us a review.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 4 de um total de 5 estrelas

Aways happy with my hair and its so…

Aways happy with my hair and its so afordable too
Which means i can change my hair as often as i like

9 de agosto de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you Karen, so much for taking time for leaving us a review.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Order #445342

Order #445342

I purchased a Ombré Hair Weave, it arrived the next day, colour match was perfect, and quality is very high. Nice and thick double layered. Can’t thank you enough.

23 de maio de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you Keira, so much for taking time for leaving us a review.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Customer service is great

Customer service is great, the hair is amazing, been using you guys for years, any problems or advice you always go above and beyond. I wouldn't go anywhere else 🖤

1 de abril de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you GG so much for taking time for leaving us a review.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

I’m very happy with all the purchases…

I’m very happy with all the purchases I’ve made. I have more people booked in for the hair u provide too.
I offer 2 ranges of hair extensions with different pricing and life spans. This one has been clients favourite due to its fast service, comfortable nanos when installed and reasonably priced too for all clients budgets.
Always positive feedback from
The nanos I fit thanks to the hair from you. Thank you Melissa

25 de março de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you Melissa so much for taking time for leaving us a review.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

Order number 441599

I purchased hair extensions from HairXtensions for £191.91. Unfortunately the hair does not hold curls even when styled with professional heat tools.

When I contacted the company, I was told that Chinese Remy hair can be coarse and difficult to curl. The only option offered was to remove all of the hair and return the full order so it could be inspected before any refund could be considered.

The issue with this process is that the hair has already been professionally installed. Removing it purely for inspection would mean paying additional removal costs and being left without extensions while the company carries out its internal review.

I was also offered a 25% partial refund on the condition that I amend my feedback, which would be around £47 on a £191 purchase. This did not feel like a fair resolution to the issue.

I explained that I would be happy to return the hair if a replacement could be provided first, as this would allow me to send the current hair back once it is removed. However, I was told replacements cannot be sent until the original hair is returned and inspected.

Overall the complaints process places all of the cost and inconvenience on the customer. I am sharing my experience so that other customers are aware of the returns and inspection process before purchasing.

11 de março de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Following up on your feedback,

We fully understand how frustrating this situation must be, and please be assured that we are doing everything within our scope to resolve this matter as quickly and fairly as possible.

We have requested photographs of the hair on several occasions; however, we have not yet received any evidence indicating that the hair is faulty. As you are local to us, we also offered the opportunity to visit us in person so we could carry out a full inspection. If required, we would remove the hair free of charge. Unfortunately, we have not received a response regarding this offer.

If you would like us to investigate this further or require expert aftercare advice, please contact our customer service team and we will be happy to assist.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Great company to buy from

Great company to buy from, my go-to for hair! X

10 de março de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 4 de um total de 5 estrelas

HairX sell good quality products

HairX sell good quality products. Shopping is fast and reliable, which is essential to my business, which makes my customers very happy. Thanks! Xxx

25 de janeiro de 2026
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review Adelle.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Love this range

Love this range, they supply the best tapes, absolutely no movement for 4 weeks, other brands become loose after 1-2 weeks. Decently priced as well, very pleased and customer service always helpful and understanding on a few things I wasn't sure about X

16 de dezembro de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review Kate.

Your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Amazing extension brush

Perfect for my thick hair, works great with my nano extensions. Glides through the beads with ease, love this brush ❤️

30 de agosto de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Only hair extensions I use!

Been using this company for over 4 years, hair quality is perfect, lasts a long time, delivery is expetional if your anything like me and are last miniute needing hair as they post out same day aslong as you order by 3pm! Also excellent customer service from HairXtensions direct,as I have made a mistake ordering the wrong hair , nothing was too much trouble , thanks guys! Always recommend you to my friends 🧡

16 de julho de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Hair Care Set

Omggg! Just wanted to say how much I love these products, helps keep my extensions feeling in great condition - soft, silky and glossy!! Plus their prices are great too and the aftercare range smell amazing!!!

9 de julho de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

This hair is actually really good

This hair is actually really good, I have a full head of 22 inch nano extensions fitted and absolutely love the thickness and softness. I will definitely order here again 🙏♥️

10 de junho de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Ordered hair from here a few times

Ordered hair from here a few times, very satisfied every time. Change my hair colour regularly and always receive great support for a colour match. I also use their hair care products and I love how softer and shiny it made my hair. Unbelievable prices and service xxo

25 de maio de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Love my hair extensions

Love my hair extensions, very fast delivery and perfect colour match too! 🥰

2 de maio de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Easy to purchase website

Easy to purchase website, brilliant products and amazing products!

Super customer service, Diane at HairX has always been extremely helpful.

Five stars from me 🌟

8 de abril de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

Poor quality extensions resulting in purchasing alternate brand after 4 weeks of wearing

I have had hair extensions for over 6yrs (purchasing once per year and refitting every 8-10weeks) and decided to try this brand after a recommendation from my fairly new hairdresser (who has won awards for fitting hair extensions) due to relocation and thought I would try and save money with my hair tha where previously purchased from … big mistake!
I have never had hair that tatted so much even in the same day as washing. I use high quality silicone and paraben free salon quality products with a extension specific brush (purchased from last salon which had its own tv show) and the courseness and tatting occurred within the first few weeks of purchase. I initially contacted the brand and they did reply quite quickly but then as my hairdresser purchased the extensions on my behalf I was advised they would have to contact them. My hairdresser is still waiting for a response from their second email but given how poor quality the hair is Inhave purchased new hair from my old salon at considerable cost as the extensions were significantly dragging on my brush and even pulling my own hair out … true what they say, you get what you pay for!
Update from my side as the company are doing updates from theirs- I was advised that the tatting in my hair (this has nothing to do with my fine hair as it is near to the ends and lengths where my own hair is not present) is to do with ‘user error’ and not looking after my extensions as I should. I reiterate I have had extensions over 6yrs and ZERO ISSUES! Also you advised the hair is courser than other brands which is reflected in the price which clearly suggests your hair is not of the quality of other providers. Based on your extensive messaging to me and blame to my side and the hairdresser I have refused for my hair to be ‘investigated’ and purchased from the brand I have had had over the 6yrs and again had 0 issues with.

22 de fevereiro de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for your feedback and we’re sorry to hear about your experience.

After looking into your complaint, I can see that your hairdresser sent the complaint email to the wrong email address. Our complaints team email address is sales@hairxtensions.co.uk

If you ask them to resend the message to the correct email address, we will then start the complaints process and will then we can offer you a solution, thank you in advance.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Update: As you confirmed that 1g strands were applied to your thin/fine hair. This type of hair typically requires a lighter application using 0.5 gram extensions, and by using the heavier strands can lead to issues such as tangling and discomfort on your natural hair due to the added weight and volume. The extra weight of the 1.0g extensions can create excessive tension on your thin hair, which can cause the extensions to pull out your natural strands, which you currently experiencing. As a gesture of goodwill we offered the customer to return the hair back to us within 7 days but the customer has refused to return the hair.

Avaliado com 4 de um total de 5 estrelas

Perfect tool!

Brought a micro ring plier, arrived quickly, easy to use, feels good quality and worked well when removing my clients micro ring extensions.

15 de março de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Love this shop

Love this shop! I do my own nanos, the nanos I’ve had in just now have been in around 3/4 months. I’ve ordered a couple packs in between just to replace whatever I’ve lost. Only now after 4 months I’m about to replace the entire head! I’ve straightened them washed loads dry shampoo etc and held up great :) delivery is fab too xx

22 de fevereiro de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Thank you guys

Thank you guys, I love the colour, great quality and good value.

The clipins are great, and I was surprised for the price how good they are... Better than big brands.

Would buy again, so I highly recommend!

20 de fevereiro de 2025
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

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