HairXtensions Direct Ltd Avaliações 

87
•
O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely love these hair extensions! I've had so many compliments since wearing them and they've completely transformed my hair. Delivery was quick too, and everything arrived nicely packaged. Would... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased an amazing clipin set and excellent customer service! Hair is so lush and looks and feels amazing. I initially asked for a colour match before ordering and I got the information I needed str... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I never leave reviews but I’d thought I’d share my experience with you all. Delivery was such a smooth process and arrived within a few days. I ordered the 18” nail-tip bonds and the col... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m very happy with all the purchases I’ve made. I have more people booked in for the hair u provide too. I offer 2 ranges of hair extensions with different pricing and life spans. This one has be... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

We are UK based hair extension distributor which provides a wide collection of remy hair extensions, hair wefts and clip in sets. Shop with us for 100% secure shopping!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

87 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(87)

10 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Tape Tabs

Purchased your replacement tape tabs, these are amazing, they keep your hair extensions holding strong for a long time and don’t fall out easily, would highly recommend this product and will definitely purchase them again for future applications.

8 de junho de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Lovely hair

Lovely hair, I have really fine hair and your taped extensions changed my appearance instantly. I will defo be buying from you again.

24 de maio de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

all the good reviews are FAKE!

majority of all the good 5 star reviews praising them are all from the same person IN the company. the typing and x’s (xx or xo) are all the exact same at the end of each review. do they think we’re that dumb? theyre typing these good reviews trying to save face from their horrendous company so please don’t let them rip you off and fool you. the extensions are low quality, frizzy and dry. colors don’t match what is shown on the website, it’s a scam. sorry to say but if it looks more affordable, theres a reason why.

18 de maio de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for your feedback.

We do not recognize you as a customer, please contact us sales@hairxtensions.co.uk along with your order details and our complaint’s team will be able to assist you further with expert aftercare advice to help improve the overall quality of the hair extensions.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

Do not buy dont waste your money

Absolutely horrendous company i ordered platinum blonde and they sent me a brown/orange extentions and tried to say that was there blonde it was brown when i say brown iy was brown and orange nothing blonde in it if i could submit photos i would all they ate saying is i will get a refund but have to pay to post it back and they will take postage of my refund what a awful company with miss information regarding there colours it isnt a slight colour correction its megga to the point my salon cant do anything with this hair as its brown and orange i ordered the lightest blonde they have avoided ordering from this company

24 de abril de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for your feedback and I am sorry to hear that you are not happy with the colour you received.

Our #60 Platinum Blonde isn’t a pure white colour and does have a yellowy tone, this is explained within the product description. If you are unhappy with the colour can return the unused product back to us within 28 days for a refund or exchange.

Simply request a return here: https://hairxtensions.co.uk/pages/returns

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Love using this company

Love using this company, affordability is important these days just as much as the quality. Wouldn’t use any other hair now for myself and my clients. Great communication, they helped me promptly with colour matches and all my questions. 1st class service ++

20 de abril de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

This guys are simply fantastic

This guys are simply fantastic. I ordered the wrong colour hair and had to exchange and the turn around was so quick! I deal with loads of companies in my job and nothing has ever gone as smooth as this return!! I will highly recommend and use again and again and again!! Many thanks

8 de março de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

My favorite hair extension company

My favorite hair extension company! As a professional hairstylist I need reliable hair quality, colour range and service, plus their prices are very responsible. Overall a very happy customer.

Toni x

10 de março de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 2 de um total de 5 estrelas

Bought 250 grams of tapes in January

Bought 250 grams of tapes in January . I start taking them off after 1 months due to the low hair quality.

4 de março de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for your feedback.

We do not recognize you as a customer, please contact us sales@hairxtensions.co.uk along with your order details and our complaint’s team will be able to assist you further with expert aftercare advice to help improve the overall quality of the hair extensions.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Their hair is so nice and soft to…

Their hair is so nice and soft to touch, and blends nicely with my natural hair, I get so many compliments!!! Fantastic colour match and long and thick strands. Price is great aswell. Would deffo recommend to others :))))

2 de março de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Amazing company , Highly recommend!!

5 Star all the way Hairxtensions have helped me and my new business out massively. Great quality and colour match . Their knowledge is second to none . New customer and will be using for the future , Lollywood Hair is in good hands. Thanks so much

1 de janeiro de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

Never again

Been using these few years and never had a problem until now. Hair is awful. asked for advise and was told as we had done one purple shampoo which in the past and never caused a problem they basically didn’t want to know. Hair is so dry brittle and knotty. I kept asking for some advice and just kept being told to check their terms an conditions. And read after care. We have done 2 intensive conditioning treatments and it’s made no difference. Customer service shocking, hair shocking. I’ll go back to another brand I use as these seem to handle the odd purple shampoo no problem. Really disappointed

24 de janeiro de 2024
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Hi Emma,

Thank you for your feedback.

Using purple shampoo can cause the hair to go dry and brittle as you describe.

This is why we do not recommend using this product as the quality of the hair cannot be guaranteed after it has been modified, the hair cuticles have already been chemically processed, modifying the hair further would seriously effect the overall condition of the hair, therefore any modification is done at your own risk we cannot be held responsible for any problems you experience after the hair colour has been modified.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

I ordered a few bits for Christmas…

I ordered a few bits for Christmas presents and they received very quickly. The hair is fantastic and really good quality. Will definitely use them again, cannot fault the products whatsoever xx

23 de dezembro de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

Awful

Absolute garbage, not even worth £10. Obviously fake, sparse, frizzy and smells like plastic. Complete waste of money.

17 de novembro de 2023
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Hi Fiona,

Thank you for your feedback and we’re sorry to hear that you’ve had problems with your purchase.

Please contact our complaint’s team on sales@hairxtensions.co.uk along with your order details and we will be able to assist you further to resolve any issues you have experienced.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Always superb service

Always superb service, super fast delivery and quality hair... I’ve bought these extensions a few times now and will always use them in the future!

2 de dezembro de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

I made an order for the hair extension…

I made an order for the hair extension holder and its definitely one of my best buys, as it saves time when installing the hair for my client’s and keeps everything nice and organised, everyone who works with hair extensions needs one of these, I wished I had purchased one sooner!

28 de outubro de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 4 de um total de 5 estrelas

Fabulous item

Fabulous item, I brought a Remi clipin set and I’m most impressed. The colour matched well with my hair and blended great. It was very easy to put in and take out when not needed. I’ve bought from them a few times now and so have my friends, only negative I would say is that they need to offer more colours but otherwise very satisfied x

19 de setembro de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

Brilliant hair brush!

I brought the HairX pro wooden hair brush and it’s brilliant to use with my hair extensions. As advertised it’s great at detangling and the brush glides through the hair and doesn’t pull on the bonds. I highly recommend this product 👍🏻

10 de setembro de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY

Had these extensions for 6/7 weeks and they started to shred, become extremely dry/frizzy and split ended. When emailing the company to try and seek refund or a replacement, I was asked the same Questions repeatedly and to be told if I answer them within 7 days I will be given "expert aftercare advice"
No offer of refund or replacement! Disgraceful!

25 de maio de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Hi Sophie,

Thank you for your feedback.

As you purchased the order approximately two and a half months ago we can only offer you free expert advice to help improve the overall quality of the hair, this is clearly explained within our terms and conditions which all customers agree to when purchasing on our website. Our hair is only designed to last between 2-3 months, we do not accept returns after 28 days from the purchase date. This is because all hair extensions are considered to be a consumable product the quality of the hair will get worse beyond this point.

If you would like to offer you expert aftercare advice to help improve the overall quality of the hair extensions and to prevent further issues please answer the questions and supply the photos as requested in my previous email and we will assist you further, thank you in advance.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 5 de um total de 5 estrelas

I purchased a clip-in fringe and an…

I purchased a clip-in fringe and an extension brush and I was a bit sceptical at first due to the low price but my order arrived quickly and the quality and colour was perfect. And the option to buy via PayPal in 3 monthly payments is fantastic. Absolutely no complaints so far and love the hair!

2 de maio de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Thank you for taking time for leaving us a review, your feedback is truly appreciated xx

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

Avaliado com 1 de um total de 5 estrelas

#400892

#400892
Hair is terrible quality, like hair hanging on those witches hats on Halloween.
Colour is yellow blonde not platinum. Ends are whispy and frayed, Received the hair got it fitted, can’t wait to take it out, it looks pathetic, Won’t be buying again, waste of money.

Reply to your reply:
Don’t call it platinum blonde then! Call it yellow blonde! Then it won’t be misleading, I don’t need to contact your customer service team to tell me the same thing you have, it’s obvious that the hair cannot be returned or refunded once it has been taken out of the packaging, as all hair buyers will know, you cannot determine the quality of the hair until you have installed it and washed it, so try all you want to undermine me, it doesn’t work.

19 de maio de 2023
Avaliação não solicitada
logotipo da HairXtensions Direct Ltd

Resposta da HairXtensions Direct Ltd

Hi Kimmy,

Thank you for your feedback and I am sorry to hear that you’ve experienced problems with your purchase.

Our #60 Platinum Blonde isn’t a pure white colour and does have a yellowy tone. If you were unhappy with the colour you could have returned it back to us as we offer a 14 days policy. Our hair extensions should not fray if cared for correctly. Please contact our complaint’s team on sales@hairxtensions.co.uk and they will be able to assist you further to resolve any issues you have uncounted.

Kind Regards,
Customer Service Team
www.hairxtensions.co.uk

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais