Hairyworm Avaliações 

2.371
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

ordered item 2 times, both times nothing was delivered and no reply at all from either support via email or their web agent. wouldn't recommend, scam.

Avaliado com 5 de um total de 5 estrelas

Updated: Very pleased with the service received, we originally received cases where the photo faded, but they emailed me for photos and instantly recognised the fault, they replaced these straight awa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Hi Hairworm Just received my order yesterday Saturday 2/3/2024 photo of my cat/s for both iPads. The Quality to detail was just excellent stitching just everything. And also the quick del... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered an iPad case for my Dad's birthday via Amazon on Friday 09 May and delivery date was given as 13 May, which is already great for a customised item. It arrived yesterday, Sunday 11 May. Both my... Ver mais

Detalhes da empresa

  1. Comércio online
  2. Loja de Souvenirs

Escrito pela empresa

Welcome to HairyWorm. Family run personalised gift store where you can purchase all your fashionable personalized phone cases, iPad cases and many other customised gifts!


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(2.371)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

Had a small issue with an order but the problem was resolved quickly with no issues at all and the customer service I received was brilliant, super fast at responding and really helpful! I Received a new phone case through fast 24 hour delivery.

23 de dezembro de 2024
Avaliação não solicitada
logotipo da Hairyworm

Resposta da Hairyworm

Thank you George!

Avaliado com 1 de um total de 5 estrelas

Ordered two phone cases on 4th December…

Ordered two phone cases on 4th December and was given next day delivery. Still awaiting for them to be delivered, appears to be an issue with Evri! Have been in contact with customer services several times and responses are slow. They are supposedly meant to be issuing replacement last Saturday however 3 days later still waiting to be given new tracking number or products to be delivered. This is my 5th order with them and have always used HairyWorm for iPad cases etc but certainly won’t be a returning customer again as its becoming very stressful trying to get two Christmas presents delivered that were ordered at begining of December!

4 de dezembro de 2024
Avaliação não solicitada
logotipo da Hairyworm

Resposta da Hairyworm

Hi Natalie,

I'm very sorry to hear that you have had these issues with your purchase. Please can you include your order number within your feedback so I can look in to this for you?

Kind regards,
Hairyworm Team

Avaliado com 5 de um total de 5 estrelas

Excellent product and service

They were very responsive and the product was great and good quality. Product came very quickly.

30 de novembro de 2024
Avaliação não solicitada
logotipo da Hairyworm

Resposta da Hairyworm

Thank you so much!

Avaliado com 5 de um total de 5 estrelas

Just perfect

Great item, quick delivery. Will definitely use again 👍

24 de novembro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Thank you!

Avaliado com 1 de um total de 5 estrelas

Orders personalised mat

Orders personalised mat. Product description says the mat is suitable for indoor or sheltered use.
We put mat outside our front door under cover. The mat has changed colour almost completely, sheds every fibre and we’ve had to throw away after a week as the quality is so poor.

25 de novembro de 2024
Avaliação não solicitada
logotipo da Hairyworm

Resposta da Hairyworm

Hi Isabel,

I'm sorry to hear that you are unhappy with the quality of the doormat. Due to the nature of coir doormats going dark when saturated we recommend keeping these as sheltered as possible to maximise the lifespan of the product but I understand that 1 week is a very short timeframe. I can see you have been in touch with our support team and they have responded to you via our email, support@hairyworm.com. If you can please reply to our email we will work to find a resolution for this issue.

Kind regards,
Hairyworm Team

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Excellent products which are very high quality and speedy delivery. Would definitely recommend this company very impressed

24 de novembro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Thank you for the kind feedback Claire!

Avaliado com 1 de um total de 5 estrelas

Personalised case not as ordered.

Ordered a personalised phone case which arrived in good time. However, the image had been expanded from my online design / order so that the stitching went through the image. I emailed the company on the same day it arrived to request a refund (and for a returns label if they want the case back), but over 3 working days later there has been no response. A poor product and poor customer service on this occasion. This is the second time this has happened with this company (the image not being printed as per the design) - the first time, a few years ago now, they did resolve the issue to my satisfaction by sending out a second case, printed correctly.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Hairyworm

Resposta da Hairyworm

Hi Tim,

I'm sorry to hear your email went without a reply for so long, please can you include your order number in your feedback so we can look in to this for you?

Kind regards,
Hairyworm Team

Avaliado com 1 de um total de 5 estrelas

Not arrived ??

Not arrived ??

24 de novembro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Hello,

I'm so sorry to hear that your item has not reached you as promptly as it should have. I will contact you directly so we can get this resolved for you.

Kind regards,
Hairyworm Team

Avaliado com 2 de um total de 5 estrelas

A Little Disappointed

Finish on the phone cover not smooth leather and photographs cut from original.

24 de novembro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Hello,

I'm so sorry to hear that the case hasn't arrived as you'd hoped. I have contacted you directly so we can get this resolved for you.

Kind regards,
Hairyworm Team

Avaliado com 5 de um total de 5 estrelas

Personalised phone case

The personalised phone case….Christmas present for my husband..arrived when expected.
The quality of the case, including the photograph, is superb, thank you.
The price was very reasonable and I will definitely use you again and recommend you to friends and family.

24 de novembro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Thank you Julie for the lovely feedback!

Avaliado com 1 de um total de 5 estrelas

No despatch… no communication

Resorting to a review as phones are unanswered as are emails!
Order confirmed on Thursday last week 14th… since then no contact. Item not shipped…but payment taken on the 14th… very disappointing… please contact me for a full refund. Alternatively I will contact my bank.

20 de novembro de 2024
Avaliação não solicitada
logotipo da Hairyworm

Resposta da Hairyworm

Hi Jacqueline,

I'm so sorry to hear that you have been unable to get in touch with us regarding your order. I am unable to see your email on the review to get in touch with you. Please can you email me at dan@hairy-worm.com so I can look in to this.

Kind regards,
Hairyworm Team

Avaliado com 5 de um total de 5 estrelas

Superfast delivery

I was surprised with how fast the delivery was as it was personalised iPad case, good Quality case definitely recommend

28 de outubro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Thank you for the kind feedback Jennifer :D

Avaliado com 5 de um total de 5 estrelas

Phone case

Was very happy with my purchase and it arrived quickly.highly recommend this website

25 de outubro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Thank you so much Paula!

Avaliado com 5 de um total de 5 estrelas

excellent service and product

I had inadvertantly ordered the wrong size case, I contacted Hairyworm and was told to return the case and to give the reference number on the back of the device. I did so and they notified me quickly that a correct sized replacement was on its way. Both times delivery was reasonably quick, the customer service was quick and efficient and the item itself (hedgehog pattern) is absolutely delightful and very well made. So extremely happy with everything and will definitely purchase from the again. 10\10

28 de setembro de 2024
logotipo da Hairyworm

Resposta da Hairyworm

Thank you for the lovely feedback Julie :D

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