Happyrunsports Avaliações 

244
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Their support is always extremely quick and helpful. So happy I bought my bike from this company, would easily recommended this brand for anyone interested in e-bikes

Avaliado com 5 de um total de 5 estrelas

Happyrun Sports makes the fastest most reliable E-Motos on the market, at a more than approachable price considering; I was surprised to find their customer support very responsive because when you l... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only were the bikes packaged well, FedEx had absolutely destroyed the boxes, i thought for sure there would be damage. Not a scratch! Bikes are awesome! After a few days someone notices the rea... Ver mais

Avaliado com 5 de um total de 5 estrelas

You all have been great getting my happyrun G100 pro back up and running from the new throttle, new controller ( when new controller didnt have the same 4 pin connector for the pedal assist you sent m... Ver mais

Detalhes da empresa

  1. Loja de Motores Elétricos

Escrito pela empresa

Provide a more enjoyable way by electric motor bike, HappyRun Sports!


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

244 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 82% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(244)

203 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Satisfied customer

I recently wrote a review about the happyrun
F 18 Electric bike.
My review reflected what happened in the beginning, which was very negative and unprofessional..
Since the review was written, happy run has reached out to me and took care of my needs and also as a apology they sent me some extra things along with the parts that I needed to fix the electric bike bikes.
So I am writing this review now to say that they went out of their way to accommodate my needs and also created a positive outcome.. since the bikes are only two weeks old. I’m not quite sure how the future will hold, but I will keep the consumers updated with the performance and quality.

1 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Everything

Everything, got a wrong part, still missing a blinker I ordered that never showed up, can’t speak to a live person.

21 de julho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Customer,

We sincerely apologize for the inconvenience and frustration you experienced.

After checking your case, we found that the tail light and turn signal you purchased were not the correct models for your bike. Regarding the incorrect tail light order, we have actively provided solutions: you can either return the item for an exchange or purchase a conversion adapter locally to make it compatible.

For the missing turn signal, it was unfortunately lost during shipping. We have already arranged a replacement and provided the tracking information to you.

We understand your concerns and apologize again for the inconvenience. We will continue to assist you and help resolve any issues as quickly as possible.

Avaliado com 5 de um total de 5 estrelas

The company reached out to me when…

The company reached out to me when something on their side in regards to bike colour and even offered me a refund if I only wanted the specific colour they didn’t have in stock, bike is supposed to arrive today and all in all if I had the money or a clone of myself I’d buy another one

30 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Company struggles to complete warranty…

Company struggles to complete warranty requests. They will take as much time as possible separating the assemblies to tell you parts are not covered. The company sent me a vehicle that they had no manuals for repair. They installed a locked cover that was not to be removed. Proceed to tell me this is a consumer issue since they could not produce a video with the factory installed part. They ended up finally warranting out the part after multiple weeks( and pointing out that the product no longer was legal without this part) Either way still disappointed.
I really hope this motor does not fail, I fear that even tho it's covered it won't be.

9 de julho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Customer,

We sincerely apologize for the frustration and disappointment you experienced during the warranty process.

We would like to clarify that different components have different warranty periods because each part has different usage conditions and wear characteristics. You can check the warranty period for each component through the following link:

https://www.happyrunsports.com/pages/warranty-policy

Please rest assured that for any quality-related issues within the applicable warranty period, we will provide free replacement parts and continue assisting with the repair process. We can also provide installation videos and guidance to help customers complete the replacement more easily.

We truly appreciate your feedback and understand your concerns. We will continue working to improve our after-sales support and provide a better customer experience.

Thank you for giving us the opportunity to assist you.

Avaliado com 5 de um total de 5 estrelas

I loved my brake calipers i was able to…

I loved my brake calipers i was able to replace once caliper and had to swap out the pads on my old caliper which im certain needs replacing but the cable end cap refuses to release itself so alas.

It was relatively simple to replace and didnt actually need a video to do it! Im not very mechanical savvy. Recommend a allen t arm to save you some trouble!

29 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the G70P

I bought the G70P. Bike came packaged very well, simple assembly required. This bike is everything and more than I was expecting. I needed support and I got a response in 1 business day. The bike is Definitely as advertised! I recommend

20 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total piece of shit...I contacted you 6 days ago about a broken bike that was 24 hours old. You have yet to get back to me after multiple times to contact you.

Complete piece of shit. $1300 120# Boat anchor. Bike failed to charge after the first day. Contacted customer support with 1 return phone call with Warehouse person. And then the silent treatment. after 6 days NO phone calls or HELP with a warranty... The next phone call is going to the Better Business Borio about this company and Slender where ever anyone will listen....Youtube sounds good....Call me for a new charger or take this Bike back..... Call Mike Myers 845-797-0169 NOW!!!!!!!

22 de julho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Mike,

We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your disappointment, especially with the charging issue occurring so soon after receiving the bike.

Could you please provide your order number and contact us at service@happyrunsports.com so that our team can review your case and assist you as quickly as possible?

At the same time, we will ask our phone support team to contact you as soon as possible to further discuss and help resolve the issue.

We will carefully investigate the charging problem. If our technicians confirm that the battery or charger is faulty, we will arrange a replacement battery or charger for you accordingly.

We truly value our customers and are committed to providing proper after-sales support. We will do our best to communicate with you, identify the cause of the issue, and help get your bike back to normal use as soon as possible.

Thank you for giving us the opportunity to resolve this matter.

Avaliado com 5 de um total de 5 estrelas

Great customer service I ordered f18…

Great customer service I ordered f18 decided I wanted the g18pro they helped me change the order and received the bike in under a week awesome bike great service took maybe 45mins to put the bike together very easy thank you happy run would recommend you

13 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

7 months now and my Christmas gift to…

7 months now and my Christmas gift to my grandson is sitting in a box waiting for a return label for over a month. Bad kick stand would not hold the bike up. 4 sprockets and peddle repairs. Code 30 electronic repair. broken handlebars while riding. 15 emails and nothing. They promised a return and replace or refund. Nothing! Don't buy a Happy Run bike!

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Customer,

We sincerely apologize for the frustration and inconvenience you have experienced.

Please understand that we are not intentionally withholding the return label. Our logistics provider requires photos of the fully packed outer box before they can issue the return label. This is to ensure the bike is properly packaged and to prevent any potential damage during return shipping.

Once we receive the required packaging photos, we will immediately apply for the return label for you.

We appreciate your cooperation and will continue to assist you in resolving this matter.

Avaliado com 4 de um total de 5 estrelas

Changing the G70 on short notice…

Changing the G70 on short notice without front loading your distributors, it causes tension.

The G70 batteries were downsized, I had no notice, and was not informed until I called the company on it! Could be perceived as deceptive. By downsizing from 38ah to 26ah, you've effectively reduced the range by approximately 12 miles. This is a huge difference, with no real price change. UL rating for larger batteries please.

And the idea that you are attempting to comply with regulatory changes in some states is misguided. You are not the police force. Forcing a maximum 20mph speed on the screen is ridicules. Let the consumer make the choice. If I unlock it, I want to see the true speed of the bike, not some artificial number.

Also, as a distributor that works on these bikes from time to time. Changing the configuration of the wiring, for example...the pedal assist connection is at the bottom and not the top at the controller is very frustrating when confronted with these changes. The swap out of the controller at this point is a big headache!

As a distributor selling your bikes, if you offer freebies to online buyers, you should strongly consider doing the same for your wholesale distributors. Making us compete for sales from online free giveaways (pump, phone holder, bike lock, & cargo rack) are unfair advantages we can't compete with and stay in business. Please give us something....
Sincerely,

Randy Bachmann
22819 165th Ave. E
Graham, WA 98338
c- 253-732-9176

14 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The reason I give you 1 ☆ is because I…

The reason I give you 1 ☆ is because I received the f18 with the rear rim bent it unalignment
And I haven't received any answers from you

10 de julho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Customer,

We are sorry for the inconvenience caused.

Could you please provide your order number and some photos/videos of the issue to our after-sales email: service@happyrunsports.com?

Our support team will review your case and assist you with the appropriate solution as soon as possible.

Thank you for your understanding and cooperation.

Avaliado com 5 de um total de 5 estrelas

Customer service was great always there…

Customer service was great always there to answer any questions and fix any problem delivery of anything I ordered has always been ontime love this company and will continue to do business whenever the need arises that I need another quality built electric bike we have put over a 1000 miles on the two g300 pro,so we have and there still going strong.

11 de julho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

The delivery date was wrong by 2 days.

The delivery date was wrong by 2 days.
The frame is not aluminum it is magnetic which means it is some kind of steel.
The phone number is for their warehouse in California and it is staffed with warehouse workers not sales or technical staff and their phone system is bad.
The PAS might as well not exist it appears to do nothing when in modes 2 through 5 and a little resistance in mode 1.
The bike is hard to mount and unmount.
I do not believe it will travel 75 miles on a charge but I will attempt to find out.

9 de julho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Dear Customer,

Thank you for sharing your feedback, and we sincerely apologize for any confusion or inconvenience.

Regarding the pedal assist (PAS) function, please note that on the G18 Pro, when riding at higher speeds or using higher gears with a larger gear ratio, the pedals may rotate passively due to the wheel’s inertia. In this situation, the system only detects the rotation signal and there is little or no actual pedaling load, which may make the pedal assist feel weaker.

For the battery range, we understand your concern. The actual riding distance can vary depending on factors such as riding mode, speed, rider weight, terrain, and riding conditions. Please feel assured that if you experience any issues with the bike or battery performance, feel free to contact us at any time. We will be happy to assist you and help resolve any concerns.

Thank you for your understanding and support.

Avaliado com 5 de um total de 5 estrelas

A Beast of an E‑Bike - Sleek, Powerful, and Worth Every Mile

I was skeptical at first, unsure if it would look cheap or fail to perform the way I hoped. Boy, was I wrong.
After assembling it, the HappyRun G300 Pro in Black proved to be an absolute standout. The moment I hopped on, I felt the difference, this bike is built for riders who want real performance, not just a casual cruise. The matte black finish gives it a bold, premium look, and the overall build quality feels solid and dependable.

The power is what impressed me most. Acceleration is smooth but strong, and the motor handles hills and rough terrain without hesitation. The suspension absorbs bumps really well, making longer rides genuinely comfortable. Battery life is another major win, it holds a charge pretty good, and the range easily covers daily commuting or weekend adventures.

The ride feels stable, controlled, and surprisingly quiet. The brakes are responsive, the frame feels durable, and the controls are intuitive. It’s the kind of e‑bike that makes you want to get out and ride more often.

If you’re looking for a stylish, high‑performance electric bike that delivers on every promise, the HappyRun G300 Pro in Black is a fantastic choice. It’s fast, fun, and built like a tank, easily one of the best values in its class.

3 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No customer service

No customer service, no technical support. Don't buy unless you are an excellent mechanic and can do all the work yourself. Only had 1 year - getting motor failure code - contact technical support. That's a joke - there is no technical support and no repair shop can work on it because everything on it is proprietary. I was told find a local dealer - there is no local dealer. Don't buy!!!

29 de junho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hi Bonnie,

We are very sorry to hear about your experience and understand your frustration regarding the motor error and support concerns.

We would like to help you resolve this issue properly. Could you please provide your bike order number so we can immediately check your case details?

Regarding the **motor failure / error code (E1)**, could you also kindly help us check the following troubleshooting steps:

1. Please check if the cable from the throttle to the display and the motor cable is loose (please refer to the attachment).
2. Or check if the throttle returns to its original position properly when the bike is turned on.

If both have been checked and the issue still persists, we will provide you with a further solution as soon as possible.

We truly appreciate your cooperation and the opportunity to assist you in resolving this.

Best regards,

Avaliado com 5 de um total de 5 estrelas

The bike is amazing

The bike is amazing. Well built, well engineered and was a great value, especially at the sale price that i bought it at. Had been looking at this for a long time and finally decided to buy it. No regrets. Shipped and delivered very quickly and was well packaged with great assembly instructions.

28 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unsatisfactory customer service

Unsatisfactory customer service. That I received a new key and a nation, but it does not allow the bike to power on.I haven't wrote my bike in a months, and it's still on the warranty, and it's under 300 miles on the bike.I'm not happy with customer service , not just sending me a new battery

28 de junho de 2026
Avaliação não solicitada
logotipo da Happyrunsports

Resposta da Happyrunsports

Hi cmg films,

We are very sorry to hear about your experience and understand your frustration.

To help resolve this as quickly as possible, could you please kindly cooperate with us to troubleshoot the issue? This will help us determine whether the problem is coming from the battery or from other components of the bike.

Could you please provide your order number so we can check your case details immediately and guide you through the next steps?

In the meantime, you are also welcome to contact us directly at service@happyrunsports.com, so we can prioritize your case.

Once we have the necessary information, we will assist you with troubleshooting or arrange a replacement under warranty if needed.

We appreciate your patience and cooperation, and we are here to help get this resolved for you.

Best regards,

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