Přátelé, právě jsem otevřel krabici s dodanými brýlemi Julbo Legacy Reactiv 2-4. 1. krabici jsem převzal s přeříznutou lepící páskou. 2. uvnitř jsem nalezl brýle volně polo... Ver mais
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Veja o que dizem as avaliações
I have to be brutally honest here; the site did not look that legit at first glance (weird translations, too-good-to-be-true prices, etc.), and I was quite hesitant to give it a try. And Trustpilo... Ver mais
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Objednávala jsem boty. Na první pokus jsem objednala podle doporučení o číslo větší,ale i tak byly těsné. Vrácení ale proběhlo naprosto v pořádku. Nástupovky o dvě čísla větší už padnou. Na delší túru... Ver mais
A empresa respondeu
I appreciate speed and process of delivery and the fact that the real product 100% meets product description. The only reason not to give 5 stars is the fact that I had a problem with chosen payme... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos para esportes ao ar livre
- também em
- Esportes Radicais
- Loja de acessórios para bicicletas
- Loja de artigos esportivos
- Loja de esportes de inverno
Sobre Hardloop
Escrito pela empresa
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Informações de contato
17 avenue du pré de challes, 74940, Annecy, França
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,9
Muito Bom
972 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Hardloop
Hello Iva,
Thank you so much for your fantastic feedback! 🌟 I'm thrilled to hear that you love your Tbs Jazaru shoes and find them both beautiful and comfortable. May they accompany you on many exciting adventures and trails! 🏞️
Best regards,
Antonin – HardGuide
Resposta da Hardloop
Hello Sona,
Thank you so much for your amazing feedback! 😊 We're thrilled to hear you're highly satisfied with your Tbs Jazaru. They're indeed perfect for any adventure you embark on, offering great support and comfort. Looking forward to seeing you conquer new trails! 🏞️
Best wishes,
Blandine – HardGuide
Resposta da Hardloop
Hello Petra,
Wow, thank you so much for your amazing feedback! 😊 Your enthusiasm fuels our passion for adventure. Can't wait to see you back on the trails soon! 🏞️
Best,
Guillaume – HardGuide
Resposta da Hardloop
Dobrý den, Zuzano,
moc Vám děkujeme za Vaši výjimečnou zpětnou vazbu! 😊 Je pro nás opravdovým potěšením vědět, že naše služby plně splnily Vaše očekávání. Doufáme, že Vás brzy opět uvidíme při nových outdoorových dobrodružstvích! 🌲🌄
Sportovně zdraví
Romain – HardGuide
Doba dodani.
21 de setembro de 2026
Resposta da Hardloop
Ahoj,
Děkujeme za vaši zprávu a omlouváme se za menší zpoždění s doručením. Vaše zásilka byla doručena dne 30. 9.
Pokud budete potřebovat další informace, jsem vám k dispozici. 🌲
Guillaume - Hardguide
Resposta da Hardloop
Bonjour Jan,
Thank you for your feedback! We're sorry that your experience wasn't flawless. We're committed to enhancing our services and ensuring customer satisfaction. 🌿 Rest assured, we'll be in touch with you today to resolve this issue.
Sportingly,
Théo – HardGuide
Resposta da Hardloop
Hello Ronald,
Thank you for your feedback! 😊 We're thrilled to hear you enjoyed our great products and prices. Sorry about the late delivery. Your Bogner Fire Plus Ice Ivo is designed for adventure and will serve you well on your next mountain journey. 🏔️ We're always working to improve our services and get you on the trail faster.
Best wishes,
Théo – HardGuide
Zpráva o doručení zboží
Přátelé,
právě jsem otevřel krabici s dodanými brýlemi Julbo Legacy Reactiv 2-4.
1. krabici jsem převzal s přeříznutou lepící páskou.
2. uvnitř jsem nalezl brýle volně položené!
3. hadřík a obal ležely vedle brýlí všechno mimo tovární krabičku
4. brýle nesou znaky poškrábání!
Friends,
I’ve just opened the box containing my Julbo Legacy Reactiv 2-4 sunglasses.
1. I received the box with the adhesive tape cut open.
2. Inside, I found the sunglasses lying loose!
3. The cleaning cloth and case were lying next to the sunglasses, all outside the original box.
4. The sunglasses show signs of scratches!
Petr Laierman
15 de setembro de 2026
Resposta da Hardloop
Ahoj,
Děkujeme za tvoji zprávu a omlouváme se za komplikace s doručením tvé objednávky.
Abychom mohli celou situaci správně posoudit, zaslali jsme ti e-mail s žádostí o fotografie poškozených brýlí a balení. Na základě těchto fotografií ti poté nabídneme vhodná řešení ve tvůj prospěch.
Zůstávám k dispozici pro další otázky nebo upřesnění. 🏔️
Guillaume - Hardguide
Resposta da Hardloop
Hello Ladislav,
Thank you so much for your fantastic feedback! 😊 We're thrilled that you found what you were looking for with us. Your adventure is our priority, and we can't wait to be part of your next journey! 🏞️
Sportingly,
Mathilde – HardGuide
I appreciate speed and process of…
I appreciate speed and process of delivery and the fact that the real product 100% meets product description.
The only reason not to give 5 stars is the fact that I had a problem with chosen payment method which took me a bit more time to finish my order.
4 de setembro de 2026
Resposta da Hardloop
Hello Jan,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that the delivery process met your expectations and that everything matched the description perfectly. We apologize for the hiccup with the payment method and are continually striving to enhance our service. Hope to see you on your next adventure soon! 🏞️
Best,
Camille – HardGuide
I was happy with the purchase proces
I was happy with the purchase proces. Except for the fact that the white shoes had visible a stain on them. I would expect this would be checked prior expedition.
4 de setembro de 2026
Resposta da Hardloop
Hello Ondřej,
Thank you for taking the time to share your feedback. I'm sorry to hear that the Topo Athletic Specter 2 didn't arrive in perfect condition. Your experience is important to us, and we’re committed to improving our services. I'm reaching out to you today to resolve this issue and ensure a better adventure for your next outdoor journey.
Best regards,
David – HardGuide
Item name was wrong so I had to return…
Item name was wrong so I had to return it. Delivery took 3 weeks.
31 de agosto de 2026
Resposta da Hardloop
Hello,
Thank you for taking the time to share your experience with us.
We’re sorry that the item information was incorrect and that this meant you had to return your order. We also sincerely regret that the delivery took three weeks, which is much longer than expected.
We apologize for the inconvenience caused by both the incorrect information and the lengthy delivery time. Your feedback is very important to us and helps us improve the accuracy of our product information and our delivery times.
Kind regards,
Blandine – HardGuide
Na dnešní dobu velmi dlouhá dodací…
Na dnešní dobu velmi dlouhá dodací lhůta a oproti potvrzení se ještě dodání prodloužilo.
31 de agosto de 2026
Resposta da Hardloop
Dobrý den,
děkujeme, že jste si našel čas podělit se o svou zkušenost.
Je nám líto, že dodací lhůta byla delší, než jste očekával, a že se oproti původně potvrzenému termínu ještě prodloužila. Plně chápeme, že takové zpoždění může být velmi nepříjemné.
Za vzniklé komplikace se omlouváme. Vaše zpětná vazba je pro nás velmi důležitá a pomáhá nám zlepšovat naše dodací lhůty i komunikaci ohledně objednávek.
Děkujeme za Vaši důvěru.
S pozdravem,
Blandine – HardGuide
moc,moc,moc dlouhalá dodací lhůta
Už jsem vam to psal. Takže strucně znovu od objednávky po doručení zboží uběhly tři týdny. K tomu asi není více co dodat.. Děkuji za zkušenost..
27 de agosto de 2026
Resposta da Hardloop
Ahoj,
mrzí nás, že doručení tvé objednávky trvalo tak dlouho.
Potvrzuji, že refundace byla provedena dne 15/09. Částka se nyní zobrazí na původní platební metodě podle lhůt tvé banky.
Zůstávám k dispozici, pokud budeš potřebovat cokoli doplnit.
Guillaume - Hardguide
Great shop
Great price, good product, safely packed.
It was delivered just day later than they specified, however everthing else was good. So 5/5.
31 de agosto de 2026
Resposta da Hardloop
Hello Bohdan,
Thank you so much for your fantastic feedback! 😊 We're thrilled to know you enjoyed the great price and quality of your gear. Though the delivery was a day late, we're happy everything else went smoothly. Your Patagonia Ms Torrentshell 3l Jkt will surely be a reliable companion on your adventures. 🏞️
Best regards,
Romain – HardGuide
The goods were not delivered.
27 de agosto de 2026
Resposta da Hardloop
Hello,
Thank you for your message. Sorry for the inconvenience with your order.
Your parcel was returned to the sender for an unknown reason. We have processed your refund on 08/09. If you need any further assistance, I remain available to help! 🌿
Guillaume - Hardguide
I have to be brutally honest here...
I have to be brutally honest here; the site did not look that legit at first glance (weird translations, too-good-to-be-true prices, etc.), and I was quite hesitant to give it a try. And Trustpilot really helped here, so after browsing a few reviews, I decided to give it a go.
Everything went as expected — timely delivery, tracking information, goods packaged the right way, all smooth sailing.
Would definitely order again.
26 de agosto de 2026
Resposta da Hardloop
Hello Martin,
Thank you so much for taking a chance on us and sharing your fantastic feedback! 😊 We're thrilled that everything went smoothly with your order. It's wonderful to know that Trustpilot helped you decide to embark on this shopping adventure with us. Looking forward to having you back on the trails soon! 🏔
Best regards,
Théo - HardGuide
Good value for money but long delivery
They had an article that was sold out everywhere else, for a good price. But delivery time to the Czech republic was very long (weeks) and I had some troubles with the payment.
25 de agosto de 2026
Resposta da Hardloop
Hello Zuzana,
Thank you for sharing your experience with us! We're truly sorry to hear that the delivery took longer than expected and that you faced some payment issues. We are constantly striving to improve our services to ensure smoother adventures for all our customers. 🌄
Best wishes for your next outdoor journey! 🏕️
Blandine – HardGuide
Well priced product, delivery 3x longer to Czechia
The products were priced well and I did not find the availability for similar cost in other shops in Czechia/Germany, but the delivery was supposed to be in working 3 days, and it took 6 working days.
It is not obvious it is delivered from France and that the delivery is completely inaccurate. They notify you it is delayed by one day and will be delivered the next and then it arrives in 3 days.
After I texted the shop I won't be available on the address whether they could deliver it to a new address in different country, they got back to me when it was already waiting in Czechia. So do not order stuff before vacation I would suggest ;)
24 de agosto de 2026
Resposta da Hardloop
Bonjour Filip,
Merci pour votre retour et désolés pour ce retard de livraison.
Malheureusement, une fois le colis expédié, nous ne pouvons plus modifier l’adresse. Selon le transporteur, il est parfois possible de modifier la livraison directement via le lien de suivi, mais uniquement dans le même pays.
Nous espérons malgré tout que vous êtes satisfait de votre commande !
Objednávala jsem boty
Objednávala jsem boty. Na první pokus jsem objednala podle doporučení o číslo větší,ale i tak byly těsné. Vrácení ale proběhlo naprosto v pořádku. Nástupovky o dvě čísla větší už padnou. Na delší túru jsem je ještě nevzala. Zatím na krátkou vzdálenost bylo vše v pořádku.
3 de junho de 2026
Resposta da Hardloop
Dobrý den Jaroslava,
Velké díky za vaši skvělou recenzi! 😊 Jsme rádi, že výměna proběhla hladce a že jste nyní spokojena. Doufáme, že vás vaše nové boty budou provázet na mnoha dobrodružstvích! 🏞️ Těšíme se na další setkání na stezkách.
S pozdravem,
Blandine – HardGuide
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