Harmony at Home Avaliações 

96
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Thank you so much Jo for finding the perfect position for me. I've been looking for some time for the right fit and I'm so pleased I found a great family. Jo has been fabulous through the whole proce... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant! I have known Jo, my agent, for several years. She is a top - notch professional—prompt, thorough, patient, and exceptionally dedicated. Jo has a remarkable talent for matching the right can... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fiona from the Surrey branch was absolutely fantastic from start to finish. We were looking for a nanny for our two boys and Fiona really took the time to understand our family, our complex needs... Ver mais

Avaliado com 5 de um total de 5 estrelas

We worked with Sam to find a new nanny for our 4 year old. We were living in South Africa and moving back to the UK, which made everything harder. Sam was super easy to co-ordinate with, found us an... Ver mais

Detalhes da empresa

  1. Agência de Assistência Infantil
  2. Serviço de recrutamento

Escrito pela empresa

Looking for exceptional nanny agencies in the UK or overseas? Harmony at Home is a premier nanny and childcare agency. Visit our website to learn more.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

96 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(96)

48 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Thanks for your support and approachable, friendly service Jo!

Thank you so much Jo for finding the perfect position for me. I've been looking for some time for the right fit and I'm so pleased I found a great family. Jo has been fabulous through the whole process, registration, organising my interview and first meet and finalising a great job offer. Everything has flowed and didn't feel stressful or rushed. Thanks again Jo, highly recommend!

13 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant

Brilliant! I have known Jo, my agent, for several years. She is a top - notch professional—prompt, thorough, patient, and exceptionally dedicated. Jo has a remarkable talent for matching the right candidates with the right families and expertly manages every stage of the process to ensure a smooth and successful employment outcome. I would wholeheartedly recommend her to anyone seeking a truly outstanding recruitment professional. Above all, it is her personal touch and genuine care that I find both supportive and truly lovely.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 Star Experience in All Ways

I can’t speak highly enough of Georgina at Harmony. She responded so swiftly to my enquiry (we were on the phone within 30 mins of my initial outreach). She responded to my enquiry with confidence, enthusiasm and professionalism and despite a very tight timeline was optimistic she’d find me a great match. I had used an alternative agency earlier in the year and had signed a contract and paid the deposit and placement fee for the candidate, yet was let down a few weeks before my due date when they chose to continue with another client. I reached out to Harmony and Georgina was confident she would source me a great candidate despite the timeline. In comparison the previous agency told me that I’d left it too late to source a maternity nurse with a 4 month lead time. Georgina advised she would provide 6 CVs by the end of the week and within 24 hours had sent through 3 strong CVs and arranged interviews. All candidates were of a great standard and any one of them would have been suitable for the role. Her follow up was timely and unpressured and her focus throughout was finding someone I felt comfortable with. Georgina was a huge support and reassurance that put me at ease at a difficult time when I’d been let down. I cannot recommend her highly enough, both to customers and maternity nurses who have had previous poor experiences with agencies.

13 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Zoe @ Harmony at Home

Zoe @ Harmony at Home has just been such a great support from placing me in temporary position's and also pairing job descriptions with my skill set . I can thoroughly recommend her and wouldnt hesitate to contact her again for a position if needed

4 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fiona from the Surrey branch was fantastic

Fiona from the Surrey branch was absolutely fantastic from start to finish.

We were looking for a nanny for our two boys and Fiona really took the time to understand our family, our complex needs and the kind of person who would be the right fit for us. She was professional but also real and warm so we felt comfortable talking things through with her. She was super efficient and reassuring throughout the whole process, keeping us updated and making what could have felt quite overwhelming feel very straightforward.

The nanny she found for us is a brilliant and our boys love her! We are so grateful for Fiona’s judgement and support.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Atrocious

I found a role through Harmony at Home in December 2025, with a planned start date in January 2026. After interviews and trial days, I was offered the position.

To take the role, I significantly rearranged my schedule and commitments. However, after just three days working with the family, I was told I was "no longer required." No explanation was provided.

I contacted Harmony at Home to discuss what had happened. They apologised and said "they were shocked and disgusted" by the family's actions. I was also told I would be kept informed about new opportunities which included consultancy work.

Six months have now passed, and I have not received a single follow-up or any communication about alternative roles or consultancy work.

Oh and just to add salt to the wound they re advertised the role a couple of weeks later, despite Harmony at Home being "shocked and disgusted" by the family's treatment of myself. When I questioned this, I was told Harmony at Home had legal obligations to the family. No further explanation or evidence was provided.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Harmony at Home

Resposta da Harmony at Home

Hello,

Our records show that there was direct engagement with you during the recruitment process, including multiple long telephone conversations.

We also operate ongoing candidate communication channels, including job alerts and opportunity updates which candidates can opt in or out of at any time. In this context, the statement that there was no further communication is not consistent with our systems.

In addition, our records do not show any further engagement with our service following this period.

We do not recognise several of the statements attributed to members of our team in your review, and we are unable to verify these against our documented records.

As a recruitment service, we facilitate introductions between candidates and families. Outcomes within a placement are influenced by multiple parties and circumstances beyond our control; however, we remain responsible for our own processes and communication, which we are confident are reflected accurately in our records.

We therefore encourage you to contact us directly with specific details so we can review and clarify the matter properly.

Avaliado com 5 de um total de 5 estrelas

Top notch

Georgina was extremely helpful, kind and efficient - helping us find great candidates at very short notice. I’ve worked with lots of agencies and think that Harmony at Home was definitely the most helpful!

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience dealing with Jo

Great experience dealing with Jo. Easy and smooth process, pleasure to deal with. Jo was happy to answer all the questions promptly.
Thanks so much!

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best agency in London

The experience I had with Harmony at home has been an absolutely fantastic experience.
The clients they represent are lovely, they have the dedication to find the correct fit, and of course, Sophie's diligence, and kindness is a testament of her professionalism. Wouldn't work with another agency from now on. 10/10!

10 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Agency …

I was impressed with the agency from the beginning.
From the registration and Interview process where I met with Frankie and Oliver to Sophie who was an excellent support and always in contact throughout the process,where I've now been offered a wonderful Nannying position.
Thank you so much Lisa.

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My experience with Harmony at Home was…

My experience with Harmony at Home was wonderful. What impressed me right from the start was their professionalism and kindness. In particular, Sophie—my recruiter—fully understood my needs and selected the job offers best suited to me. It is certainly an agency I would recommend to all nannies!

18 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a wonderful experience with Harmony at home

I had a wonderful experience with Harmony at home and would highly recommend them to anyone looking for support in finding the right position/ role.
A special thank you to Sophie, who was absolutely lovely to work with. She was kind, professional, incredibly understanding, and always quick to respond to any questions I had. Throughout the entire process, Sophie provided excellent support and guidance, especially during the final stages of the hiring process, which made everything feel smooth and stress-free.

Thank you again!

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Harmony at home have been great…

Harmony at home have been a great agency. I have been in touch with them over the years regarding potential opportunities. I shall continue to use them should the occasion arise.
All staff are prompt, helpful caring and reliable. I highly recommend Harmony at home. :)

18 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend Harmony at home!

I’ve been a professional nanny for many years and my experience with Harmony at Home has been extremely positive! I found a suitable position through Frankie within just two days of completing my registration with the agency. She reached out to me as soon as the position became available knowing it would be a great match for me! Harmony at Home conducts thorough checks on their nannies and maintains excellent communication throughout the process! I would highly recommend the agency to both families and nannies!

10 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional, Friendly and Highly Supportive Service

I’m so grateful to Georgina at Harmony at Home for her support throughout my job search. From the very beginning, she was professional, friendly, and genuinely invested in helping me find the right role. Communication was always prompt, and I felt well informed and supported at every stage of the process. Thanks to Georgina’s guidance and expertise, I found a position that was a perfect fit for me. I would highly recommend Harmony at Home to anyone looking for a caring, reliable, and professional recruitment service.

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had the pleasure of working with…

I had the pleasure of working with Georgina, who successfully placed me in a maternity nurse role that lasted five months. Her expertise, industry knowledge, and understanding of both clients’ and candidates’ needs were exceptional. From the beginning, she took the time to ensure the placement was the right fit, and her guidance and support throughout the process were invaluable. Thanks to her professionalism and experience, the role was a wonderful opportunity and a great match for my skills. I would highly recommend Georgina to anyone seeking a knowledgeable, dedicated, and supportive recruitment professional.

9 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Such a joy

The whole process has been super easy and working alongside the wonderfully warm Georgina, to tailor my existing nanny profile to highlight my maternity experience, has been such a joy. Georgina has always responded quickly to my job enquiries and made me feel supported in finding the right role for me. I recently completed a dream temp maternity role and can't thank Georgina enough for her guidance. Here's to hopefully many more maternity placements with Harmony at Home Maternity Nurse Agency and Consultancy.

9 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t recommend at all

My experience with Harmony at Home Maternity was extremely disappointing and, in my opinion, far below the level of professionalism expected from a childcare agency.

The role presented to me changed significantly after the booking process had already progressed, including important details regarding the duration and overall arrangement of the position. Communication throughout the process was inconsistent, unclear and at times dismissive, leaving me in a very difficult professional position.

After raising formal concerns, I waited weeks for a complaint response which, in my view, failed to properly address many of the key issues raised. Basic questions were ignored entirely, including concerns relating to my professional reputation and what information had been communicated to the client regarding my withdrawal from the role.

I also found the overall tone and handling of communication unnecessarily rude, defensive and lacking basic professionalism and courtesy. Rather than acknowledging legitimate concerns, the response appeared focused on protecting the agency’s position rather than fairly reviewing the issues raised.

Following this situation, communication regarding potential roles from other Harmony franchises also suddenly stopped, which was extremely concerning from a professional perspective. Despite these concerns being raised, head office appeared to take no meaningful action whatsoever.

Since this experience, I have also spoken with several clients and childcare professionals who had previous dealings with Harmony agencies overall, and many expressed similar concerns regarding professionalism, communication standards and lack of transparency.

As someone with many years of experience in childcare and maternity care, I value honesty, transparency, respectful communication and professional conduct very highly. Unfortunately, my experience with this agency did not reflect those standards.

I would not recommend this agency to childcare professionals based on my personal experience.

This review reflects my own experience only.

24 de abril de 2026
Avaliação não solicitada
logotipo da Harmony at Home

Resposta da Harmony at Home

Thank you for your feedback. We welcome reviews, even when they are critical, but we do need to correct a few key points. The role was not withdrawn from you; following a change in the family’s arrangements, which was communicated promptly, you chose not to proceed.

As a specialist Maternity agency supporting families, newborn babies and vulnerable children, we take communication, professionalism and transparency seriously. Your complaint was handled in line with our complaint’s procedure and within the stated timescales. It was reviewed properly and responded to in full.

We do not accept that head office ignored you, or that the matter was mishandled. We also note that any suggestion of wrongdoing is not supported by the findings of our investigation.

We are proud of the service we provide, and we will always aim to act fairly, quickly, and professionally. For the sake of accuracy, we also believe public comments should reflect the facts, especially where they affect the reputation and wellbeing of the people involved.

Avaliado com 4 de um total de 5 estrelas

The service i received from Harmony at…

The service i received from Harmony at Home has been amazing. Jo found me a lovely family and the process was very swift and personal. Thanks so much for going the extra mile, from wishing me good luck, to seeing how my first day went.

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Zoe did a great job helping us find a…

Zoe did a great job helping us find a nanny for our two young children. She very quickly sent us 3 candidates all of whom seemed experienced caring and capable. She co-ordinated setting up interviews with them and she was available, engaged and quick to respond throughout the whole recruitment process. We have offered a full time position to one of the ladies Zoe put forward and look forward to her starting with us next month.

31 de março de 2026
Avaliação não solicitada

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