On receiving my order, I realised it is the wrong product so I want to exchange the product for another. However I was advised that there is a $30 return shipping fee. This seems very unfair consideri... Ver mais
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Veja o que dizem as avaliações
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Ver mais
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Wigged out after reading a few reviews online but received today, just over 2weeks after ordering and both caps are perfect.. tracking didn't update until it reached Australia so had me a little conce... Ver mais
A empresa respondeu
My Review for Hat Store Australia Moa was very helpful regarding my orders & patient plus with Good Humour with my many emails because of myself changing my mind but all was correctly sorted & Sh... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Informações de contato
Amerikavägen 10, 393 56, Kalmar, Suécia
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3,7
Bom
166 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Return/refund
I bought a couple of hats from Hatstore Australia and needed to return one, the instructions on the original order email and website were easy to follow, the refund was due to be paid on receipt of the returned item, in my case 12-16 days, however the funds were in my account the day after I provided the tracking number, very good service by the AU team. Thanks.
22 de novembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello,
Thank you for your great review.
We are very happy that our Customer Service was able to help you and that you are so satisfied.
Salah
Service Hero
Great service.
Great service.
Very helpful and prompt with all enquiries
13 de novembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi,
We can not thank you enough for the kind words and delightful rating!
It means a lot to us that you are happy with the quality of our service :)
We look forward to seeing you with us again in the future!
Carmen
Service Hero
Frankfurt to Gladstone…
Initial challenges with the order was overcome by the swift work of the the support staff.
Quality of the product made up also for some of the initial negative feelings.
8 de novembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi,
Thanks for the great feedback.
Sorry to hear that something went wrong at first but great that we could still find a solution! See you next time and have fun with your delivery.
Carmen
Service Hero
Thanks Viktor, Hat Store Australia
Viktor replied to my email super-fast and resolved my request without fuss and with impeccable politeness. This is my first order from Hatstoreaustralia, and based on the service provided by Viktor it won't be my last.
I wish more companies realised that customer service is just as important as the product they sell, if not more so.
Thank you Viktor!
18 de outubro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello,
Thank you for your great review for us. We are very happy about your 5 stars and your great feedback.
We are more than happy that you were completely satisfied with your order and that our customer service was able to help you and beyond.
We look forward to your next visit and you are always welcome!
Service hero
How long is it gonna take
I ordered a hat from there it’s been shipped but not delivered it’s been 2 weeks. I don’t know if it’s gonna come in
12 de outubro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Macca,
Thanks for your review and sorry to read that you are not happy with the delivery time. However, your order is still within the ETA featured/mentioned in the checkout menu and order confirmation.
The current estimated delivery time from Sweden to Australia is 12-20 business days if you choose standard shipping and delivery by Australian post. Please get back to us with your order number so we provide you with information about expected delivery time for your parcel :)
We do however hope you get it soon! :)
Aziz
Service Hero
Hatstoreaustralia is safe, reliable and has a great range of products.
I purchased the Exclusive x Montreal Canadiens Hockey Night in Canada Black Adjustable - Mitchell & Ness. Definitely 100% authentic. Communication was clear and process was faultless. No issue with packaging or delivery. Highly recommend. I will be buying from Hatstoreaustralia again.
15 de setembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi,
Thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Linda
Service Hero
Absolutely awesome experience shopping…
Absolutely awesome experience shopping at hatstoreaustralia!! All the items I received were perfect, hard to get the items I ordered elsewhere and reasonably priced. I had a few questions while I was waiting for them to arrive and Viktor was very helpful and polite and answered all my questions. Would highly recommend shopping here! Thanks again
22 de setembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Dylan,
That truly warms our heart to hear! We are so happy to hear you are satisfied with the overall experience and that you like your service so much. All of us here can not thank you enough :D
Do not hesitate to reach out to us if you have any questions!
Aziz
Service Hero
They are very attentive
They are very attentive, responding to all requests and it was an easy and good experience!
22 de setembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Tom,
Thank you for your great feedback and review for us.
We really appreciate it!
We are very happy that we have gained a loyal customer with you.
We look forward to your next order.
Salah
Service Hero
Not based in Australia
When searching for Australian hat stores they were the number one Google search thanks to their dodgy name.
A few days later when i got my tracking number I found my hat is being shipped out of sweeden and likely to be delayed.
I see they have a generic response to people complaining about this.
It doesn't matter what you have in your fine print or terms and conditions.
There is nothing transparent about "Hat Store Australia" shipping from sweeden.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi DPJ,
We are incredibly sorry for the confusion in regard to our website, We are however 100% transparent about being a Swedish company. You can find this information in the About Us/Terms & Conditions, the check-out menu and in your order confirmation. Our current ETA's to Australia can be found in your order confirmation and in the checkout menu. We notify all of our customers about the delays caused by the restrictions which we unfortunately have 0 control over. Your parcel is still within the ETA mentioned. If your order hasn't been delivered within the ETA we have mentioned on our website however please feel free to contact us and we'll gladly look into it.
Basia
Service Hero
Beware
Beware. Despite the name, they are not an Aussie company. Only if you look in their "about us" blurb are they honest about being based in Sweden. Items took 18 days to arrive, and one of the hats is not what we expected but we're stuck with it as of course we're not paying return postage to Sweden.
They should just be more transparent of where they are based by not calling the website Hatstoreaustralia so us, the consumer, can make a better informed decision. I pointed this out in an email to them and just received a generic, copy and paste reply saying, "we are 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us". No doubt they will copy and paste the same response to this review too.
9 de agosto de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Eric!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden.
Julia
Service Hero
Ordered my special design cap
Ordered my special design cap . Then read some reviews I thought I've just done my cash. Sure the cap didn't turn up in the quoted time but it's coming from overseas so what do you expect. Got my cap it's fantastic, better than all expectations. Would definitely recommend and buy again .Great tracking, great customer service.
12 de julho de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Dawid,
Thank you for your lovely review for us.
We are very happy that everything went as you expected and that our customer service was able to help you.
We look forward to welcoming you again ;)
Moa
Service Hero
Very bad.
They aren't located in Australia for one, and 2, the customer service sucks. Package arrived crushed and product was very poor quality. They said to send it back at my own cost and put the price no higher than 1aud. Confusing and dodgy as. Won't be shopping again.
EDIT - I didn't return the hat because you expected me to return at my own cost and risk. So I accepted your 10% refund without no other choice really. So it Doesn't mean I was happy with the customer service or the hat. The hat is clearly inferior and I showed the photo proof comparing the quality to my other 9forty hats.
11 de julho de 2023
Resposta da Hatstoreaustralia
Hi Sarah,
Thank you for taking the time to share your experience!
We are Swedish company and we are transparent about it.
We inform, among other parts of website, in the delivery information that packages are shipped form Sweden: https://hatstoreaustralia.com/info/delivery
I am truly sorry to read you are not happy about the received cap.
As my colleague already assured you all products are 100% original and with hight quality.
I can see here that you've been in contact with one of us recently and that we have found a suitable solution so you decided to not return the cap
If you still have any questions please do not hesitate to reach out to us again however! :)
Sarah
Service Hero
Legends!
The hat is perfect and exactly as I wanted. Big shoutout to Viktor who sent me a picture of the hat before shipping to make sure I was happy with it. What a legend!
7 de julho de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi,
Thank you for your great feedback and review for us.
We really appreciate it!
We are very happy that we have gained a loyal customer with you.
We look forward to your next order.
Salah
Service Hero
Great experience with the team
Great experience with the team, very helpful wait time for replies to emails was quick, would highly recommend you guys for custom made hats can't thank you enough.
5 de julho de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Wes,
Thank you so much for your kind words. Indeed, we try our very best, so that you will have your best shopping experiences with us. We are always very happy to help and super cool that you are satisfied. That makes us very happy.
Again and again with pleasure!
Maria
Service Hero
I was emailed about my design being too…
I was emailed about my design being too detailed and the support person suggested printing on the design. After I emailed back asking if I could simplify the design Henriette then came back with a simplified design and asked if that would work. It looked great and I was more than happy to move forward. I've had a previous product made by Hatstore and couldn't have been happier so I'm extremely hopeful for the same results for this one.
19 de junho de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi!
Wow what an amazing review! Thank you so much
We really appreciate that you have shared your opinion with us and glad to hear that you are satisfied with our service, and Henriette in particular! We're very happy to have her in our team!
Aziz
Service Hero
Customer service is excellent
Customer service is excellent. Great product too. Very happy!
5 de junho de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello!
Ahh we're very thrilled to hear that, thank you so much for the kind words and the compliments! :D
Viktor
Service Hero
great service
great service. very thankful. very respectful
31 de maio de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Joanna,
Thank you so much :)
We really appreciate that you have shared your opinion with us and glad to hear that you are satisfied with our service
Enjoy your delivery 😃
Tatu
Service Hero
Hatstoreaustralia not down under!
Hmm Hatstoreaustralia - one would be 100% INCORRECT to think this is an Australian business or even a business operating in Australia given the name and an Australian landline phone number.
However when I enquired where they were as I noticed the consignment was from the US, I was advised:
“No we are a Swedish company, so all orders goes from here, to Germany and then to the rest of the world,
we need to have different websites in order to make sure that the information regarding delivery, vat, currency and such are correct :)”
Misleading business name!
30 de maio de 2023
Resposta da Hatstoreaustralia
Hello Alan!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden.
It is also mentioned in the section about delivery time that all packages are shipped form Swede: https://hatstoreaustralia.com/info/delivery
We do however hope that you will receive your order as soon as possible!
Sarah
Service Hero
Great product!
I'm back for my third order with these guys and will be back for more. The selection is extensive, the prices are pretty good and the quality is great. I was also impressed with the delivery time. With the courier option you'll get your order within a few days. All in all, if you're looking for a hat, don't look any further than Hatstoreasustralia.
16 de março de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi ANDREW,
That truly warms our heart!
So glad to hear that everything turned out well and that delivery was even quicker than initially expected! We can not thank you enough for praising our products and even recommending us! :)
Viktor
Service Hero
Amazing customer service
Had an issue with the design. Got great communication throughout the process of fixing the error which ended up better than the original. Hatstore team spent the time with me to help me in every way to resolve the problem. Very pleased by the way I was treated as a customer
1 de março de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Luis,
Thank you for sharing your experience. We appreciate your kind review! our Team is thrilled that our Customer Service was able to help you with all your issues about your design :)👏
Aziz
Service Hero
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