On receiving my order, I realised it is the wrong product so I want to exchange the product for another. However I was advised that there is a $30 return shipping fee. This seems very unfair consideri... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Ver mais
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Wigged out after reading a few reviews online but received today, just over 2weeks after ordering and both caps are perfect.. tracking didn't update until it reached Australia so had me a little conce... Ver mais
A empresa respondeu
My Review for Hat Store Australia Moa was very helpful regarding my orders & patient plus with Good Humour with my many emails because of myself changing my mind but all was correctly sorted & Sh... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Informações de contato
Amerikavägen 10, 393 56, Kalmar, Suécia
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3,7
Bom
166 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
All good
Wigged out after reading a few reviews online but received today, just over 2weeks after ordering and both caps are perfect.. tracking didn't update until it reached Australia so had me a little concerned but all good! Would definitely use again
24 de fevereiro de 2023
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Quentin,
Thank you so much for the 5 star review! We genuinely appreciate it a lot and are very happy to hear 💖
Carmen
Service Hero
They really are great, with real people helping you.
I don't normally write reviews but in this case it's really worth noting.
They really are great, as someone ordering from Australia and used to some bad experiences can attest to. I could email a real person and they did what they could, above and beyond, to make things right. Even more, the mistake was really mine, because I had underestimated my hat size before ordering.
Even though I'd ordered the wrong size hat, and asked if the order could be canceled a day after purchase, They said the system was automated but went ahead and manually canceled anyway, and I got a refund.
The experience of emailing a real person means I'll definitely use them again to get a hat that (hopefully) fits.
26 de dezembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hey,
thank you for your lovely review.
We are very happy that you appreciate our service and that we could help you to be happy with your order.
We hope the new hat fits and we will be there for you next time you order.
Thank you for the 5 stars, we really appreciate it.
Service Hero
Basia
I ordered& payed $59.98 on November 28 ordered a cap & it has not arrived and payed on the 28 November 28 of November days ago.
I ordered a cap and payed on November 28 about 1 months ago.
Please help as I am in need of this cap as I am ill & and have lost of my hair
27 de novembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hey,
thanks for your feedback.
We are very sorry that the delivery time is longer than expected.
We wish very much that the delivery would be faster, but often the packages are held up in customs longer than expected :(
Can you please send us your details or contact our customer service?
We will surely find a great solution for you that compensates for the waiting time.
Service Hero
Salah
International shipping delays
Be cautious this is not an Australian company so shipping can become an issue.
14 de dezembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Byron!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden. We do however hope that you will receive your order as soon as possible!
Customer Service
Great experience
Great communication, got back to me quickly and got the item in the mail promptly.
22 de novembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Service Hero
I made a mistake with my order and they…
I made a mistake with my order and they corrected it within hrs with no hastle at all, amazing customer service
15 de novembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Maria
Service Hero
110% Customer service
110% Customer service
110% Product satisfaction
15 de novembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello,
Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.
Aziz
Service Hero
Resposta da Hatstoreaustralia
Hi Zaman!
Thank you so much for the kind words! :D We appreciate it a lot
Aziz
Service Hero
Amazing customer service!
Amazing customer service, Behnam was able to make sure all our requirements were met and they went over and above to get our products to us exactly how we wanted them.
14 de setembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Tom!
Ahh that's fantastic! We're so happy to hear that about Behnam and the customer service in general!
Thank you so much for the kind words, we appreciate it a lot! :)
Isabelle
Service Hero
Moa
Service Hero
Much quicker delivery than initially…
Much quicker delivery than initially anticipated. Order had said a 6-10 week lead time due to international shipping and arrived in approx 3-4 weeks. As described. Very happy.
2 de setembro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Andy!
Thank you so much for the kind words, we appreciate it a lot! :) We're so happy to hear it got there even before the estimated mentioned on our website! That's amazing. Thank you so much for your patience and understanding
Aziz
Service Hero
Great crushable brimmed hat delivered on time.
The crushable MJM woollen brimmed brown hat looks great. I am wearing it while touring. Despite early delays in the delivery system Hatstore kept me updated and thankfully got the hat to me on time.
30 de agosto de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Christopher!
Thank you so much for the kind words, we appreciate it a lot! :) We are so sorry for the delay, but are still very happy to hear that it got there in time! :D
Moa
Service Hero
Very helpful support team
Very helpful support team! Express posted my order without extra cost. They went above and beyond 🤩
10 de agosto de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Sara!
Thank you so much for the kind words, we appreciate it a lot! :)
Moa
Service Hero
I have purchased from hatstore before…
I have purchased from hatstore before and the quality is amazing! This time I made a mistake with my order and they were so quick and easy to deal with in rectifying it for me! 5 stars!
19 de julho de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Kelcie!
Wow, what an amazing review to read! Thank you so much for the kind words, and the 5 star review! We are happy to hear that we were able to correct your order accordingly before it was dispatched! :) We genuinely hope that you will be happy with your order!
Service Hero
Behnam
Amazing customer service
Ordered from Hatstore before and it went perfect. This time not so much, package was damaged and not delivered; notification was: Returned to sender.
I contacted Hatstore and asked if they had a solution, even though it was out of their control. They replied within 24 hours and pro-actively offered to resend the order. Amazing and friendly customer service, highly recommend!
19 de maio de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello RH
Thank you so much for the kind words and amazing review! We can not thank you enough for giving us a chance and allowing us to resend you a new one! We genuinely hope you are happy with your order! We very much look forward to seeing you with us again in the future!
Service Hero
Isabelle
NOT AUSTRALIAN …
They should be banned for having the name Hat store Australia change it to that store Sweden I'd say most don't read the fine print & wouldn't buy if they knew it was being sent from a million miles away
Package still hasn't even left Germany yet maybe I'll get it by Christmas
3 de maio de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Ashley!
I am truly sorry about the misunderstanding in regards to where we are based.
We are however 100% transparent that we are a Swedish company. You find this information in the terms and conditions, in the About Us, as well as we clearly inform in our order confirmation that the orders are shipped from Sweden. We do however hope that you will receive your order as soon as possible!
Behnam
Service Hero
Very happy with the service 5 stars
3 de maio de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Benjamin!
Whoohoo!
Thank you so much for the kind words and the 5 stars, we appreciate it a lot! :)
Behnam
Service Hero
Very helpful team with and fast…
Very helpful team with and fast response time
28 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Tamer!
Thank you so much for the kind words, we appreciate it a lot! :)
Barbara
Service Hero
Incredible customer service
Incredible customer service! My order had some issues related to delivery and Aziz was always there to help with updates, solutions, and resolution. He was knowledgeable, friendly, and efficient.
The quality of the hat was excellent also.
27 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello there!
We can not thank you enough for that amazing 5 star review! So happy to hear that Aziz was able to assist you throughout your entire order and experience with us. We wouldn't know what we'd do without him haha! Thank you so much again
Erlind
Service Hero
outstanding customer sevice
outstanding customer sevice - Erlind really went above and beyond !
Thankyou for sorting out my issue so promptly and so happy with product already received.
Will buy again !
26 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Ish!
Thank you so much for the kind words, we appreciate it a lot! :) Very glad to hear that our customer service, and especially Erlind was able to assist you with your order! ^^
Isabelle
Service Hero
Barbara
Service Hero
Bad experience
First of all my product was lost then I was told it was stuck in transit in Sydney then I was told it didn't even make it to Australia, In the end I received a full refund which was fine, but overall a very negative experience
22 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello there Mark!
We're terrible sorry to hear about your experience with us. 99 out of 100 packages to eventually make it to our customers but sadly the journey from Sweden all the way to Australia can be a little tricky at times, if you ever want to give us another shot we're here waiting for you and are assuring you that the 2nd order will make it to you! :)
Behnam
Service Hero
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