On receiving my order, I realised it is the wrong product so I want to exchange the product for another. However I was advised that there is a $30 return shipping fee. This seems very unfair consideri... Ver mais
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Veja o que dizem as avaliações
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Ver mais
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Wigged out after reading a few reviews online but received today, just over 2weeks after ordering and both caps are perfect.. tracking didn't update until it reached Australia so had me a little conce... Ver mais
A empresa respondeu
My Review for Hat Store Australia Moa was very helpful regarding my orders & patient plus with Good Humour with my many emails because of myself changing my mind but all was correctly sorted & Sh... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Informações de contato
Amerikavägen 10, 393 56, Kalmar, Suécia
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3,7
Bom
166 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Excellent experience working with Behnam.
Excellent experience working with Behnam. Fast responses, very helpful. Quality of product was excellent and delivered in a timely manner. Will use again in the future.
22 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello David!
Thank you so much for the kind words, Behman and all of us here appreciate it a lot! :) We are thrilled to hear about your wonderful experience with us and are looking forward to seeing you with us again!
Aziz
Service Hero
Barbara
Service Hero
Great Customer Service
I had misplaced my original invoice and tracking information. I sent an email to support. And my answer was given in 24 hrs. Supplying me with a copy of original invoice and all tracking information needed
22 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Geoff
Thank you so much for the kind words, we appreciate it a lot! :) Very thrilled to hear that we were able to assist you via the email and provided you with all the information you were looking for! ^^
Dardan
Service Hero
very good company
21 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello John!
Thank you so much for the kind words, we appreciate it a lot! :)
Erlind
Service Hero
Barbara the customer support lady was…
Barbara the customer support lady was very helpful she honored a commitment that was made to me due to a mistake that was made earlier and was very responsive
12 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Elias!
Thank you so much for the kind words, Barbara and all of us here at Hatstore appreciate it so much! :)
Erlind
Service Hero
Really disappointed
Really disappointed. I waited almost 2 months for my cap and they have sent the wrong size. Imagine sending it back for an exchange. I wouldn't get it until Christmas. I'm not going to bother. Oh well, lesson learnt with these guys
12 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hey there Guy
I unfortunately was unable to find an order on your TrustPilot username to look into this for you, but please do contact us via email though with your order number and we will gladly look into this for you! :)
Behnam
Service Hero
Absolute scam!
Absolute scam!
It has been 5 months now and no delivery.
Stay away from them.
7 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hey Leon
We're very sorry to hear you have not yet received your order, please do contact us via email though with your order number and we will gladly look into this for you and offer you a suitable solution! :)
Erlind
Service Hero
My experience was great
My experience was great. Good service. Prompt reply ♥
6 de abril de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Helen!
Thank you so much for the kind words, we appreciate it a lot! :)
Barbara
Service Hero
Nothing but good service
Wish all suppliers has the kind of service and care as Hatstore. A delight to deal with, prompt response and quick resolution is admirable.
30 de março de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hey there Sam!
We can not thank you enough for the kind words and delightful rating! We very much appreciate it
Basia
Service Hero
I had a great experience with Hatstore
I had a great experience with Hatstore, when my order didn't arrive they followed up and then resent my order. I found them to be a great company, helpful and friendly.
Will definitely order in the future
9 de março de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Tammy
Thank you so much for the kind words and amazing review! We can not thank you enough for giving us a chance. We are thrilled to hear that the second one did eventually make it to you, we very much look forward to seeing you with us again in the future!
Service Hero
Behnam
Stay away. Misleading website
As per all the other reviews do not use this website. They are based in Sweden and mislead you with there website name. I am waiting 3 months now for my order.
Stay far away!!!!
6 de março de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello there
Very sorry for the confusion in regards to our website, we are however 100% transparent about being a Swedish company. You can find this information in the About Us/Terms & Conditions, the check-out menu and in your order confirmation. Our current ETA's to Australia can be found in your order confirmation and in the check out menu. We notify all of our customers about the delays caused by the restrictions which we unfortunately have 0 control over. Your parcel is still within the ETA mentioned. If your order hasn't been delivered within the ETA we have mentioned on our website however please feel free to contact us and we'll gladly look into it.
Behnam
Service Hero
DON'T BUY FROM THEM
DON'T BUY FROM THEM. Cheating people by sitting in Sweden and having Australia website.. placed my order one month back and still no news on my order. I wish I had seen reviews posted other customers.
28 de fevereiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello there
Very sorry for the confusion in regards to our website, we are however 100% transparent about being a Swedish company. You can find this information in the About Us/Terms & Conditions, the check-out menu and in your order confirmation. Our current ETA's to Australia can be found in your order confirmation and in the check out menu. We notify all of our customers about the delays caused by the restrictions which we unfortunately have 0 control over. Your parcel is still within the ETA mentioned. If your order hasn't been delivered within the ETA we have mentioned on our website however please feel free to contact us and we'll gladly look into it.
Erlind
Service Hero
Totalt skitsnack, mate!
Hats Australia? Yeah right.
"We are transparent that we are a Swedish company."
Ahhh...no, no you're not.
Don't use the name Australia if you're a Swedish company and imply that anyone would notice this in fine print right next to an Australia Post logo at checkout.
30 - 45 days delivery?
Totalt skitsnack!
25 de fevereiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello there Lee
Very sorry for the confusion in regards to our website, we are however 100% transparent about being a Swedish company. You can find this information in the About Us/Terms & Conditions, the check-out menu and in your order confirmation. Our current ETA's to Australia can be found in your order confirmation and in the check out menu. We notify all of our customers about the delays caused by the restrictions which we unfortunately have 0 control over. Your parcel is still within the ETA mentioned. If your order hasn't been delivered within the ETA we have mentioned on our website however please feel free to contact us and we'll gladly look into it.
Maria
Service Hero
Avoid at all costs
Avoid at all costs. The company is based in Sweden despite branding itself as “Hatstore Australia”. When purchasing a hat for my son for christmas from Santa, the delivery estimate was 5-10 working days which suited me fine as I was organised and began ordering presents in late November. It is now the 15th of February and still no sign of the hat. Dealing with one very disappointing little boy in Christmas morning was pretty difficult and I was very frustrated that I made email correspondence conveying this. The response I got was that they had changed theirs delivery estimates to 30-45 business days. As if that was going to be any consolation to me. When I purchased the product it was stated 5-10 business days as this was not honoured I was entitled to a refund however this battle continued for many weeks and was only received this week as it was now also outside the estimated 45 business days !! Moral of the story read the fine print as hatstore australia does not necessarily mean it is an Australian company shipping from Australia. False advertising at its very best here.
14 de fevereiro de 2022
Resposta da Hatstoreaustralia
Hello there Kayleigh!
I'm sorry to hear you're already waiting so long for delivery. In fact, all packages do eventually arrive in Australia, just often significantly delayed however sadly. The current delivery times and delays are mentioned again specifically at checkout. "Trackable shipping from Sweden - 30-45 business days, due to major delivery delays." We unfortunately were forced to wait the full 45 days as that's the ETA we've been told and because we have noticed packages still making it into Australia around the mentioned time frame, you did eventually receive the refund however which is the most important thing! :)
Very sorry for any inconvenience the delay has caused you and your son, if the order does show up eventually and it will, you are very welcome to hold onto it as we've also already told you over email to compensate you for the delay.
Frank
Service Hero
Excellent the best
4 de fevereiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi there Phlip!
Thank you so much for the 5 star review and the kind words, we appreciate it so so much! :D
Moa
Service Hero
Comes from Sweden. Suspect company
Comes from Sweden, well actually it never turned up. Suspect I only got a refund because I used PayPal. Do not use this company
29 de janeiro de 2022
Resposta da Hatstoreaustralia
Hi Adam
Correct, you can clearly find this information in your order confirmation, dispatch email. And in the physical check-out before finalizing the order. Please however do contact us with your order number and we will gladly look into where your parcel is right now! :)
York
Service Hero
Poor communication, long delays, wrong product, dishonest
[UPDATE] In response to Hatstore Australia’s reply to my review, your staff did, in fact, lie to me when they stated “Unfortunately we do not have the blue one for that model therefore that is not possible that you have ordered it in blue.” I have this in writing and sent your representative the link on tour website to the very hat that was, at that time, clearly in stock. The fact it is now out of stock is irrelevant and highly misleading to my complaint. You have lied.
Furthermore, I did not receive an order confirmation, as I have mentioned on multiple occasions. I received no information after my payment went through. This is the issue that you seem unwilling to accept as a potential issue with your system. How am I to make a change if I don’t have the information to see that there was a mistake?
I stand by my original review, as follows:
I recently purchased 4 hats from Hatstore 'Australia'. After purchasing I didn't receive any information about my order and no tracking details. I checked in my Spam folders but there was nothing there. After almost 6 weeks waiting I had to contact them to find out what was happening. They were delivered a few days later which I understand because of COVID delays.
However, one of the hats was not what I ordered - I was provided with a grey hat when I ordered a blue hat (I hate grey). I contacted Hatstore to note the mistake and was told by a "Customer Hero" called Barbara that it was "impossible" that I could have ordered the blue hat because they didn't sell that hat in blue. I then went onto their website where the exact hat I wanted to purchase was for sale and sent them the link. Barbara's response was that it must have been a recently returned hat and that it was not what I ordered.
Barbara then told me to find my order details in my junk mail and I explained that I had checked multiple times and that there wasn't anything there. I asked them to find the original order and send it to me as they must have it on their system.
Instead of this, I was contacted by another "Customer Hero" called Isabelle re-stating that I was wrong and that they would give me a refund. I got the refund, but I'm stuck with a hat I don't like and pretty upset with the way I was treated. I understand people make mistakes, but don't lie!
28 de janeiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello there
I assure you, you have not been lied to. Unfortunately as both Isabelle and Barbara said, this was in fact the item you have ordered, and the one that has been dispatched. This is the same item that was also featured in your order confirmation. The order confirmation does not lie. As we did not hear from you before dispatch asking us to switch it out to the Blue one, we dispatched the original one that you have ordered. We wanted on good-will to send you the one you initially wanted (but not selected) but unfortunately it was sold out. Which is why we refunded you for the item instead which you should have received by now as well. We highly encourage you to check the order confirmation on a future order in the events of you accidentally ordering the incorrect one again, and to contact us before dispatch so we'd be able to switch it out. In regards to this particular order however we have sent you what you have ordered but would still like to apologize for any inconvenience this may have caused you.
Aziz
Service Hero
Hatstore legend…
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck covid). The carrier pigeons chosen to deliver the hats went via Antarctica for the summer but Hatstore kept me in the loop. Will definitely use again.
25 de janeiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hello Damien!
Only the finest of pigeons for our customers hahah! Wow, what an amazing review that was so ready, we genuinely can not thank you enough for the kind words! We're thrilled to hear that we were able to assist you throughout your order with us and keep you posted on it all. These are indeed unusual times, we do hope things go back to normal again soon! We look forward to seeing you with us again sometime! Stay safe & all the best
Moa
Service Hero
Product is great if you’re prepared to wait
The product and customer service are 5 star. Great product. Friendly and prompt email communications. Unfortunately the shipping is not. Product scanned in Swiss customs a month after ordering. Didn’t arrive to Australia until seven and a half weeks after ordering. I understand delays but quoting 7-11 business days with a ‘few’ delays is not reflective of seven and half weeks.
ETA: 35-40 days was not quoted at the stage as indicated in Hatstore Australia’s reply. I have photographic evidence on being quoted 7-11 days after the order was submitted.
20 de janeiro de 2022
Resposta da Hatstoreaustralia
Hello there EK
Very sorry to hear about the delay your order has gone through. We are however happy to hear you were however satisfied with the product itself and the overall customer service. The ETA featured in the check out during the finalizing of the order is the accurate one, so for standard orders it would be 30 to 45 business days. Please get back to us via email and we will gladly see if we can offer any further assistance in regards to your order
York
Service Hero
Caps replaced as promised.
Originally ordered 2 caps which went missing in transit, Hatstoreaustralia replaced them and resent them immediately and they arrived within a reasonable time span considering it was over the Christmas period.
14 de janeiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Doug!
We're so sorry to hear it has taken so long for them to get there! We are however happy to hear the replacement did eventually make it's way to you. Feel free to send us an email. I can see here that my colleague Aziz has emailed you in regards to the delay! :)
Erlind
Service Hero
A company that truly cares about and…
A company that truly cares about and looks after their customers.
My experience puts my faith back in decent , honest, business.
Thank you for providing me with Top Quality Goods.... And staff who actually care about, and go that (several) extra miles for their customers.
In a world of me me me, it's an honour and a privilege to deal with a firm that 'do' actually care....
Thanks...
Bruce
10 de janeiro de 2022
Avaliação não solicitada
Resposta da Hatstoreaustralia
Hi Bruce!
Thank you so much for the 5 star review! We are thrilled to hear that you were satisfied with the quality of our items and the overall service we have provided you with. We can not thank you enough for the heartwarming words! Thank you for trusting us! :)
Moa
Service Hero
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