Quick shipping, good tracking. Very good prices. I like that. Makes it easy for a person in rural Alberta to have access to health and well-being solutions, especially when looking after elderly paren... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Poor customer service. I purchased a wheelchair and I wanted a new one from the box. They promised me they would order a new one. I went there 3 times after they called saying my order was in and it... Ver mais
A empresa respondeu
The lady who helped us fill our order for supplies from AADL was very professional, patient and helpful. Your company is lucky to have her.
All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Informações de contato
99 Street Northwest 5405, T6E 0A9, Edmonton, Canadá
- healthcaresolutions.ca
4,1
Muito Bom
233 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff helpfulness
The staff, on 3 visits to the store, were kind and helpful at all times.
19 de dezembro de 2025
Resposta da Healthcare Solutions
Hi Kathy, thank you for taking the time to share this. We’re really glad to hear our team was kind and helpful on each of your visits. That means a lot to us, and we’ll be sure to pass your kind words along to the staff.
SLOW TO ARRICE I was expecting the Acre Ultra-lite…
I was expecting the Acre Ultra-lite carbon walker within 1 week it took 3 weeks, and I had to call Healthcare Solutions to find out it had been delivered to the store, but no one had called to inform me off-the-record arrival. BUT, my husband does really like the product.
19 de dezembro de 2025
Resposta da Healthcare Solutions
Hi Ernest, thanks for letting us know and we’re sorry for the delay and the missed call. We understand how frustrating it is to be waiting, especially when expectations weren’t met and you had to follow up yourself. That’s on us, and we’ll work on improving our communication around arrivals. We’re glad to hear your husband really likes the walker, and we appreciate you taking the time to share your experience.
Resposta da Healthcare Solutions
Hi Tom, thank you for the kind review. We appreciate you choosing us and look forward to helping again if you need anything.
Excellent customer service
Excellent customer service.
They always help to get your order to your vehicle.
18 de fevereiro de 2025
Resposta da Healthcare Solutions
We appreciate you taking the time to share this and look forward to helping you again.
Hernia Belt
i recently had so excellent help from Sherry at their south edmonton store and was well looked after by here. She heaped me with a Hernia belt which i wanted to return she did the return and personally fitted e with a new belt which was the correct size for meself
30 de novembro de 2025
Avaliação não solicitada
Resposta da Healthcare Solutions
Thank you, Lynnwood. We’re glad Sherry took great care of you and helped make sure you had the right fit. We appreciate your kind feedback and look forward to helping you again.
I have a monthly standing order with…
I have a monthly standing order with your company for my Mother who is in a Seniors residence in Alberta while I live in BC, the staff at the Edmonton Southside store have been most helpful over the past 5 years. I really appreciate the kindness and help with my Mom's specific needs.
Shannon Ellis
21 de novembro de 2025
Resposta da Healthcare Solutions
Thank you, Shannon, for sharing this. We’re grateful you’ve trusted us with your mom’s monthly orders all these years, and it’s wonderful to hear the Southside team has been able to help her. We’re always here if you need anything.
Good overall experience.
It took quite a while for delivery but it was a good overall experience. Thank you!
20 de novembro de 2025
Resposta da Healthcare Solutions
Hi Sandra, thank you for your patience and for taking a moment to leave a review. We’re glad the experience was positive overall, even with the longer wait. If you ever have questions about an order or need support with anything you received, we’re here to help.
I ordered a shoe for my grandpa to aid…
I ordered a shoe for my grandpa to aid his mobility as suggested by his doctor. I placed the order on September 3rd and the shoe was not shipped until November 18th. He had to wait 2.5 months to receive the shoe that he needed.
3 de setembro de 2025
Resposta da Healthcare Solutions
Hi Natasha, thank you for bringing this to our attention. We’re very sorry your grandpa had to wait so long for his shoe. Darco products come from the U.S., and we place orders monthly, which can lead to longer wait times, but this delay was much longer than it should have been. Thank you again for your patience, and we hope the shoe is helping your grandpa. If there’s anything else we can do, please let us know.
My order was mistaken for a pick up
My order was mistaken for a pick up, when I’d already paid for shipping.
I eventually was told it would be 2 weeks late.
One month later I contacted your business to find out where my order was. Had I not done that I expect I would still be waiting. It turned out a different store was restocked with the pillow I ordered. They were contacted and then my pillow shipped.
The positive in this experience: the pillow seems to be working for me.
The second positive is the company reaching out. I’ve had very positive experiences over many years with this company, so was very disappointed in this experience. Keeping track of stock is a challenging task, but vital when in the sales business. I hope for better service next time.
16 de novembro de 2025
Resposta da Healthcare Solutions
Hi Deb, thank you for taking the time to share what happened. We’re very sorry for the confusion and the delay you experienced. In our initial email, we mistakenly mentioned pickup before correcting it, but your order was always meant to be shipped. It was originally set to go out from our North store, and when you reached out, we saw they didn’t have stock. We moved the order to our South location and shipped it right away.
We appreciate your patience through the mix-up, and we’re glad to hear the pillow is working well for you. If there’s anything you need or if we can make your next experience smoother, please let us know.
Bejeweled Cane
Bought this fabulous bejewelled cane and it came shipped perfectly! Great product at a good price!
23 de outubro de 2025
Resposta da Healthcare Solutions
Thanks for sharing this, Shelly. We’re glad the cane arrived safely and that you’re happy with the quality and price. We appreciate your order and hope you enjoy it.
The chair is beautiful with many…
The chair is beautiful with many features. I'm still learning how they all work. It's very comfortable, just right. Thank you to the salesperson and delivery men.
22 de outubro de 2025
Resposta da Healthcare Solutions
Thanks for sharing this, Carolyn. We’re glad to hear you’re enjoying the chair and getting comfortable with the features. We’ll pass your thanks along to the team. If you ever have questions, we’re here to help.
Always personable and professional
Always personable and professional. Always come up with some solutions that work for me
21 de outubro de 2025
Resposta da Healthcare Solutions
Thanks, Karen. We appreciate you taking the time to share this. We’re glad we’ve been able to help you find solutions that work. Let us know anytime you need anything.
staff very helpful
staff very helpful. took time to answer questions and search out products.
21 de outubro de 2025
Resposta da Healthcare Solutions
Thanks for the review, Sandra. We’re glad the team was able to help and took the time to find what you needed. We appreciate you stopping by.
Staff is very very helpful but every…
Staff is very very helpful but every time I go to the store you are short on stock. It is very frustrating.
23 de outubro de 2025
Resposta da Healthcare Solutions
Thanks for your feedback. We’re glad our staff has been helpful and sorry for the frustration with stock levels. Some items sell out quickly, but we’re working to improve this. We can always check stock or place an order for you to save a trip.
Resposta da Healthcare Solutions
We’re really sorry to hear that. That’s not the experience we want anyone to have. Please call us directly and ask to speak with a manager, we’d like to discuss your experience and see how we can make things better.
Very satisfied customer
Very helpful in finding a solution and ensuring my needs were met. Thank you.
19 de setembro de 2025
Resposta da Healthcare Solutions
Thanks, Anne! We’re glad we could help and make sure you got what you needed. We appreciate you taking the time to share your experience.
I loved the fact that it’s shipped…
I loved the fact that it’s shipped directly to the door. This was a sizeable gift and Im glad she got everything . I wouldn’t hesitate to order like this in the future.
22 de setembro de 2025
Resposta da Healthcare Solutions
Thanks so much for sharing that! We’re glad the delivery went smoothly and that your gift arrived just as you hoped. It’s great to hear you’d order with us again, we really appreciate your trust.
Friendly staff member; excellent service
Friendly staff member; really cared about my health concerns and provided good recommendations and solutions.
18 de setembro de 2025
Resposta da Healthcare Solutions
Thank you, Karima! We’re so glad you felt cared for and supported. Our team always aims to provide helpful recommendations, and it’s great to know you had such a positive experience.
Driver didn't call ahead to set up…
Driver didn't call ahead to set up deliver. Both orders arrived separately, longer than I'd been left to believe. When I'd call they'd always have trouble finding my order in the computer
On an on
17 de setembro de 2025
Resposta da Healthcare Solutions
Hi Lynda, we’re very sorry to hear about your experience. That’s not the level of service we aim to provide, and we completely understand your frustration with the delays and communication issues. We appreciate you sharing this feedback.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.