Quick shipping, good tracking. Very good prices. I like that. Makes it easy for a person in rural Alberta to have access to health and well-being solutions, especially when looking after elderly paren... Ver mais
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Veja o que dizem as avaliações
Poor customer service. I purchased a wheelchair and I wanted a new one from the box. They promised me they would order a new one. I went there 3 times after they called saying my order was in and it... Ver mais
A empresa respondeu
The lady who helped us fill our order for supplies from AADL was very professional, patient and helpful. Your company is lucky to have her.
All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Informações de contato
99 Street Northwest 5405, T6E 0A9, Edmonton, Canadá
- healthcaresolutions.ca
4,1
Muito Bom
232 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Returns policy
Overall staff and service are good. They are polite and friendly. I was disappointed by a policy when I tried to return an unopened pkg of booster pads. These were not suitable. I did not have the receipt and was refused a return or a credit or an exchange. I have been a customer for several years and live in your computer system. I hope you can revisit this. I left the package at the store and purchased another item that was morevsiitable
20 de fevereiro de 2026
Resposta da Healthcare Solutions
Hi Debbie, thank you for your feedback and for being a long-time customer. We’re glad to hear you’ve had good experiences with our team, but we’re sorry about the frustration around the return.
Tanya, our store manager, will be at the South location on Monday and would be happy to speak with you and see how we can help with this situation. We appreciate you bringing it to our attention and hope we can make this right for you.
Great Service!!
We ordered 2 queen size water pillows from Healthcare Solutions. The order confirmation arrived quickly, tracing was prompt and up to date and best of all - the order arrived complete in just a few days!! Great service and very pleased with Healthcare Solutions!
6 de março de 2026
Avaliação não solicitada
Resposta da Healthcare Solutions
Thank you for the great review. We’re glad to hear everything from order confirmation to delivery went smoothly and that your water pillows arrived quickly and complete. We appreciate your support and look forward to helping you again anytime. 😊
Resposta da Healthcare Solutions
Hi Hugh, thank you for the kind review.
Great stafff…
I needed bilateral elbow extensor braces and person who came to helps not quote sure so she went and got someone more experienced to make sure I was getting the right braces. Fantastic help!
3 de fevereiro de 2026
Resposta da Healthcare Solutions
Hi Eric, thank you for sharing this. We’re glad our team took the time to make sure you were getting the right braces and brought in someone with more experience to help. That extra care really matters. We appreciate your kind words and are always here if you need support in the future.
Great service and communication…
Great service and communication regarding my order
18 de fevereiro de 2026
Resposta da Healthcare Solutions
Hi James, thank you for the kind review. We’re glad to hear you had a great experience with both the service and communication around your order. We appreciate your support and look forward to helping you again.
Order was mixed up with pick up at…
Order was mixed up with pick up at store when ordering said on order form and invoice that it was to be shipped to customer.Waited 15 days days for shipment to come and was told twice that I had to pickup at store even though I told them on phone twice that they were to be shipped to me. Finally cancelled order and ordered from another company and got them in three days.
22 de janeiro de 2026
Resposta da Healthcare Solutions
Hi Roberta, we’re very sorry for the mix-up and the frustration this caused. If you’re ever open to giving us another try, we’d truly appreciate the chance to make it right and ensure everything is handled properly from start to finish.
Not much staff not to accommodating
21 de janeiro de 2026
Resposta da Healthcare Solutions
Hi Andrew, thank you for your feedback. We’re always working to improve both our coverage and the way we support people in store.
Update Auto ORder site and link to easily get to it from your website.
The site to get auto orders is terrible. Hard to find, hard to use, hard to edit, credit card issues, etc. I don't know of too many seniors that would be able to use it without assistance.
21 de janeiro de 2026
Resposta da Healthcare Solutions
Thank you for taking the time to share this. We’re working on improving the auto order site to make it easier to find and use. Thank you for pointing this out. If you still need help, please give us a call. We’re happy to walk you through it or take care of it for you.
Excellent service was provided was well as a excellent product.
The whole process from ordering my swivel shower chair to the driver who set it up for me - excellent service was provided and I thank each person that I dealt with at Healthcare Solutions. Thank you so very much!
Karen
20 de janeiro de 2026
Resposta da Healthcare Solutions
Hi Karen, thank you so much for taking the time to share this. We’re really glad to hear that everything went smoothly, from ordering your swivel shower chair to the setup at home. Our team takes pride in making the process as easy and supportive as possible, so it means a lot to know that came through. We truly appreciate your kind words and your trust in us.
Marie at the back desk was very…
Marie at the back desk was very helpful. I was looking for a gel for my hand cuts etc and she knew exactly what I was talking about. Unfortunately they are out at the moment, but I will check back to see if they are restocked. Thanks for all your help!
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Healthcare Solutions
Thanks, David. We’re glad Marie could help and knew exactly what you were looking for. Hopefully we’ll have it back in stock soon. We appreciate you checking back with us.
Great supply of products
Great supply of products. After my husband went into palliative care, they were kind enough to take a single used wheelchair back and gave a refund. So thankful!
10 de janeiro de 2026
Resposta da Healthcare Solutions
Thank you for sharing this, Jad. We’re truly sorry to hear about your husband and appreciate you taking the time to leave such a thoughtful review. We’re glad our team was able to support you during a difficult time, and we’re grateful for your kind words. Our thoughts are with you and your family.
Resposta da Healthcare Solutions
Thank you, Nancy. We’re glad you were happy with the pricing, availability, and quick delivery. We appreciate you choosing us and hope to help you again in the future.
I dislike that everytime on Seniors…
I dislike that everytime on Seniors Discount Day the Catheters I need are never available. They are delivered a week or so later but considering they are an essential medical devise you must know how many are needed in the store each month.
18 de dezembro de 2025
Resposta da Healthcare Solutions
We appreciate you bringing this to our attention and will share this feedback with our team to help improve our ordering and availability moving forward.
Resposta da Healthcare Solutions
Thank you for the honest feedback, Oksanna. We’re glad to hear the product is working well, and we understand concerns around pricing. If you ever want to explore alternative options or have questions about coverage or pricing, we’re always happy to help.
Resposta da Healthcare Solutions
Thank you, Harinder. We’re happy to hear you had a great experience and that our team was helpful. We appreciate your kind words and your support.
Good product & good service
18 de dezembro de 2025
Resposta da Healthcare Solutions
Thank you, John. We’re glad you were happy with both the product and the service. We appreciate you taking the time to leave a review and hope to see you again.
When Nelda order her ostomy supplies…
When Nelda order her ostomy supplies there is usually very little stock and it takes too much time to fill
18 de dezembro de 2025
Resposta da Healthcare Solutions
Hi Jim, thanks for sharing this. We’re really sorry for the inconvenience. We know how important it is to have ostomy supplies available when you need them, and delays like this are frustrating. We’re looking into the stock issues so we can do better.
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