Quick shipping, good tracking. Very good prices. I like that. Makes it easy for a person in rural Alberta to have access to health and well-being solutions, especially when looking after elderly paren... Ver mais
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Veja o que dizem as avaliações
Poor customer service. I purchased a wheelchair and I wanted a new one from the box. They promised me they would order a new one. I went there 3 times after they called saying my order was in and it... Ver mais
A empresa respondeu
The lady who helped us fill our order for supplies from AADL was very professional, patient and helpful. Your company is lucky to have her.
All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Informações de contato
99 Street Northwest 5405, T6E 0A9, Edmonton, Canadá
- healthcaresolutions.ca
4,1
Muito Bom
233 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
good reliable experience
We were delighted to find the items needed to support the foot brace my husband wears.
Good communication about arrival time etc.
Thank you
19 de março de 2025
Resposta da Healthcare Solutions
Thanks for the kind words! Don’t hesitate to reach out if there’s ever anything else we can do for you.
I received what was ordered in a timely…
I received what was ordered in a timely manner.
18 de março de 2025
Resposta da Healthcare Solutions
Thanks so much, Paul! We're happy everything arrived on time for you. Let us know if we can help with anything else!
Resposta da Healthcare Solutions
Thanks for the 5-star rating, Charlotte!
Extremely poor service
Extremely poor service, Ordered item on line, took 3 1/2 months to receive
19 de março de 2025
Resposta da Healthcare Solutions
Hi Kevin, we're really sorry to hear about the long delay and the frustration it caused. It’s probably too late to fix this one, but please feel free to reach out. We’d still like to look into it and see if there’s anything we can do now or in the future. We appreciate the feedback and the chance to improve.
Resposta da Healthcare Solutions
Hi Martin, we're sorry to hear your order wasn’t right. That’s definitely not the experience we want for you. Please reach out to us directly so we can look into what went wrong. It might be too late to fix this one, but we’d still love the chance to make it right or help out in the future. Thanks for bringing it to our attention.
Resposta da Healthcare Solutions
Thank you for the 5-star rating!
The package arrived early
The package actually arrived earlier than I expected and the walker went together easily.
20 de fevereiro de 2025
Resposta da Healthcare Solutions
Thank you, Ruby! We're so glad your package arrived ahead of schedule. Let us know if we can assist you with anything else.
Resposta da Healthcare Solutions
Thank you, Yvon! We appreciate your kind words. Looking forward to serving you again!
Really good customer service and the…
Really good customer service and the delivery men are really nice too. Thank you Healthcare solutions!
19 de fevereiro de 2025
Resposta da Healthcare Solutions
Thank you, Sandra! We're so happy to hear that you had a great experience with our team. We’ll be sure to pass along your kind words to our delivery crew. If you ever need anything, we’re always here to help!
quick delivery
I am from out of town and was able to order it and get it the next day
19 de fevereiro de 2025
Resposta da Healthcare Solutions
Thanks, Greg! We're so glad we could get your order to you quickly. If you ever need anything else, we’re here to help.
Delayed items. Poor customer service.
Ordered 4 cast boots. Two medium. Two large. Received 1 large. Days later received 1 medium. Then nothing. Contacted customer service and they said be over 3 weeks for delivery and they encouraged me to just cancel order. Very poor service.
19 de fevereiro de 2025
Resposta da Healthcare Solutions
Thank you for your feedback, Melissa. We’re sorry for the delay and understand how frustrating this experience must have been. Our goal is always to provide clear and honest communication, and while we regret that the timeline didn’t meet your needs, we appreciate your patience. If there’s anything we can do to make things right, please don’t hesitate to reach out.
Resposta da Healthcare Solutions
Thank you for your kind words! We're thrilled to hear that Fatima provided you with excellent service. We'll be sure to pass along your appreciation. If there's anything else we can do for you, don't hesitate to reach out!
Had issues with equipment I purchased
Had issues with equipment I purchased, took it back next day, and they were great and very helpful.Showing me what we did wrong, so polite,didn’t make me feel silly.
18 de fevereiro de 2025
Resposta da Healthcare Solutions
Thank you, Tracey! We're so glad our team could help you out and make things right. No question is ever too small, we’re always happy to assist and make sure you get the most out of your equipment. If you ever need anything else, we’re here for you!
Resposta da Healthcare Solutions
Thank you, we appreciate your feedback!
The Staff was very friendly and…
The Staff was very friendly and knowledgeable. The machine I needed wasn’t available
at this store but they went out of their way to for one and bring it in from another location
22 de janeiro de 2025
Resposta da Healthcare Solutions
Thank you, Trudy! We're so glad to hear that our team provided friendly and knowledgeable service. If there's anything else we can do for you, we're happy to help.
The Specialist was honest about what…
The Specialist was honest about what needed to be done an infected root canal. Great service.
21 de janeiro de 2025
Resposta da Healthcare Solutions
Thanks, Dean. We’re glad to hear our specialist could give you clear, honest guidance and get you the care you needed.
Healthcare Solutions Website Doesn’t Reflect Actual Stock - My Order Delay Experience
On January 30th, 2025 I purchased a 55lb kettlebell from Healthcare Solutions. There was no indication on the website at the time of purchase that the item was out of stock. The order confirmation email indicated a 24-hour processing time.
As of February 7th, 2025, I have not received any shipping notification or updates about my order. As a result, I contacted customer service by phone to inquire about the status of my purchase. During the call, I was informed the item is currently out of stock. I was offered the option to backorder the item, with an estimated delivery time to the warehouse of 2 to 3 weeks. This does not include shipping to my house
My experience with this order has been extremely frustrating. The lack of proactive communication regarding the stock issue, the discrepancy between the stated processing time and the actual availability of the purchased product, and the fact there was no indication on the website that the kettlebell was out of stock has been inconvenient, especially as this was intended as a birthday gift. I am also left wondering whether I would have even been informed about the stock issue had I not contacted customer service myself.
I am sharing my experience so that other potential customers are aware of the possibility of delays and the need to contact customer service for order updates. I hope that Healthcare Solutions can improve its communication practices regarding order fulfillment, product availability on their website, and overall customer service.
7 de fevereiro de 2025
Avaliação não solicitada
The perfect solution
Your employee directed us to the correct area for the product we were seeking. She recommended a product that is working perfectly for our brother.
22 de janeiro de 2025
Have always had goog service at your…
Have always had goog service at your store over the years.
20 de janeiro de 2025
Excellent staff
I can on and and had some one help me without me looking for help I really appreciate that
22 de janeiro de 2025
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