My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... Ver mais
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My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... Ver mais
A empresa respondeu
I would buy from them again in a heartbeat. I had problems with the mat, and had to send it back, but they were absolutely incredible to deal with! I dealt with a woman named Jade. She contacted me r... Ver mais
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HealthyLine is a wonderful company and they really stand behind their products. It's very unlikely to experience a problem with any of their products, but if you do, they stand behind it and make it r... Ver mais
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I love my Healthy line mat and I recently had to reach out to a representative specialist. Mercedes was very understanding about the circumstances. She did an outstanding job with this. Thank you for... Ver mais
A empresa respondeu
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
925 Shepherd Ave, 11208, Brooklyn, Estados Unidos
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So far I have not received my product. The company sent it out a second time and I have not received it yet.
I did get the product!

Resposta da HealthyLine
I purchased products from HealthyLine a couple of years ago. The products are great and the customer service is outstanding! I would recommend this company!
They have been really good about returns, replacing a unit if needed. I recommend them to all my patients, very good quality and sturdy.
good price for product, good quality, working for my health and well being
I had a great experience and the product is wonderful.
I have had mine for just about 3 weeks and I personally notice my body has no pain, I have so much energy! My husband is a lazy sceptic and even he is using it and getting benefits with his back. He has osteophites in his back and crippling back pain and goes on the Matt on his own which is really telling me it is helping.
I would recommend this Matt and company!
Suzanne
Customer service was great. And my product has help me so much. Do you have pillow with the things in it to? Let me know please. Thanks.
I have shared HealthyLine information with several patients. I went through three BioMats which are double the price per each pad, but with the frustration of their electrical components breaking and no warranty I thought I would give HealthyLine a try. BioMat was more flexible and had a soothing effect like laying in the sun. HealthyLine seems a little more intense and more detoxifying, I liked both products but for the price difference I will now be recommending HealthyLine instead of BioMat.
I love my mat! On it every day. When everyone around is getting colds, I am not. I have energy galore and feel wonderful. Sleeping like a rock too! My plan is to use this as my doctor. Not a fan of drugs and medical interventions. So keeping healthy with alkalizing diet and my InfraMat Pro over 60 is my goal. Thanks HealthyLine!
With the exception of the plastic light covers that poke in the back. It is great, we use it everyday. Even the children.
Really pleased with this trapeze now that I have finally got it secured to my ceiling........... very well made and secure . Excellent purchase!
I am skeptical of many natural health product claims. As a critical care nurse and soldier, you learn to be fairly pragmatic about most things. I literally have come to love and likely can’t live without my mat now. Having suffered torn muscles, fractured vertebrae and herniated disks in my lumbar and insomnia thanks to aspects of my professions, I rely on my mat to reduce chronic pain and help with sleep on a daily and nightly basis. My first mat suffered some sort of failure and during the ten days waiting for the replacement, I definitely noticed a significant increase in pain and sleep. Customer / warranty service was excellent and without hassle. This company stands by their products. I am considering the full length mat in near future.
The rating scale from my point of view should be 10 stars. Ten stars would reference quality of life-sustaining attributes. Bottom line, I have two pads, one 18"x18" and the other 24"x72". They are in my bed and I use both of them every night. You see I am 76 years old and have had my left hip replaced twice, have been told that I have smoldering multiple myeloma, and have been a runner and hard worker the whole of my life. This infrared product helps me relax, loosens my tight joints, and is healing my back, SI joints, shoulders, and esophagus.
Seriously my life would not be the same without these therapeutic pads.
I taught at the university level for 26 years and found myself being employed as a market research for 14 years. I believe I know of the operational definition of customer service and satisfaction. The sensitive nature of the service provided by the Healthy Line people (last 8+ years- and specifically as provided by Michael and Jared) - has been off the charts (providing information about and upgrading to different mats, providing research results, conversations comparing competitors products, expediting shipping, fair pricing, etc).
I believe that if I was demanded to start giving things up, I would give up my tooth brushes before my infrared mats :)
The mat came promptly and was as described. It worked well and we enjoyed it immensely. We did have an issue with the controller, but the situation was resolved quickly.
Mat helps with arthritis pain and also with detoxing organs. Gives restful sleep if set on about 40C overnight or for 3-6 hrs. I have purchased 2 sizes and love them both. Easy to operate.
Unit seems to be of very good quality and does a lot of functions for the price. Not sure if the PEMF coils are very powerful, however and there doesn't appear to be any adjustment for wavelength or intensity. Haven't used the red diodes yet, since none of us has any skin problems at present. Company rep. was always available to answer questions and sent our mat to us in a very timely manner and at a great price.
Great customer service. After addressing a heating issue with a new controller HealthyLine honored the warranty and replaced the mat I purchased. I am extremely happy with the product and I recommend it to others
the mat worked very well, I woke up with more energy but it broke after
2 months( not heat up), and I expect replacement I hope they will answer me someday and send it to me soon...

Resposta da HealthyLine
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