Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais
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Veja o que dizem as avaliações
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais
A empresa respondeu
This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais
A empresa respondeu
I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informações de contato
Nova Zelândia
- hellofresh.co.nz
4,0
Muito Bom
15 mil avaliações
Pede aos clientes que avaliem
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Overall I'm happy with service but...
Overall I'm happy with service, we recently tried another brand. Then switched back.
My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expected delays, considering one of the packages was going to be our dinner that night. 🤪
28 de abril de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The box was on the courier for 8 hours…
The box was on the courier for 8 hours and when I contacted HellonFresh, they said don't worry abou it. The box turned up soggy and damp. I was not happy
24 de abril de 2026
Resposta da HelloFresh New Zealand
Hi Debs,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
All your meals have been amazing
3 de março de 2026
Resposta da HelloFresh New Zealand
We're glad you enjoyed your meals! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Resposta da HelloFresh New Zealand
We are so happy you are enjoying our recipes and meals! Thank you for your feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch💚
Quality concern
We were really looking forward to the meal, but the salmon was tasteless. So disappointed.
The chicken breast needed to be sliced in half horizontally. This is not easy. I think it is something you should get your butchers to do.
11 de dezembro de 2025
Resposta da HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
The food was relatively easy to make…
The food was relatively easy to make and tasted pretty good. It always comes on time so we don't have to worry. Compared to other food providers we have tried there a quite a few options, although they are not as diet friendly as some other ones. There are lots of options for kids too.
14 de abril de 2026
Resposta da HelloFresh New Zealand
We're so glad to hear you enjoy the ease of preparation and taste of our meals, and that our timely delivery is appreciated. We value your feedback regarding our variety and the options for children. We are always working to expand our offerings.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
A great time saver
A great time saver. I had a bad batch of slaw x2 last week but reported it and received a fair refund for the product .
24 de abril de 2026
Resposta da HelloFresh New Zealand
We're glad to hear you found our service a great time saver. We appreciate you bringing the slaw issue to our attention and are pleased we could resolve it fairly for you.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬
Happy cooking! 😊
- Blanch💚
Super convenient and fresh foods no…
Super convenient and fresh foods no matter the size of the family ! Loads of choice and variety
11 de novembro de 2025
Resposta da HelloFresh New Zealand
We're so happy to hear you find our service convenient and our food fresh with great variety! Thank you for your wonderful feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Very tasty
Very tasty. Though one meal didn’t have the mayonnaise that should have been included. If that had been in the bag I would have given excellent review
12 de maio de 2026
Resposta da HelloFresh New Zealand
We're happy to hear you enjoyed the meal! We apologize for the missing mayonnaise and will ensure our packing process is more thorough.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
The food was ok
The food was ok. We are not typically fancy eaters so the food was fine and the convenience was good. However, we just cancelled our subscription 15 minutes ago because hello fresh arbitrarily changed delivery driver and date. We now receive on a Sunday not a Tuesday at any time from 7am to 9am. When we complained to the driver he rang his boss who abused my wife over the phone telling her to shut up and threatened to go to the police to accuse me of trying to hit his driver, which is absolute rubbish. Two weeks ago we had the local rural delivery driver do our deliveries, a wonderful delivery driver who was known and trusted to leave the box on our table.
24 de maio de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
Dear HelloFresh Team,
Dear HelloFresh Team,
I am writing to raise a concern about the manner in which our delivery was handled this morning. The delivery contractor arrived at our front door and quite literally dropped the box onto the wet concrete from about a metre high, with no regard for the fact that the box contains food items that can easily be damaged.
We have been loyal HelloFresh customers for many years and have recommended your service to many friends who have since signed up. Because of this long-standing relationship, it is disappointing to experience behaviour that falls so far below the standard we have come to expect.
This type of handling is completely unacceptable, and we urge management to address this issue with the seriousness it deserves. We value the quality of your service and hope that steps will be taken to ensure this does not happen again.
23 de maio de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
Hi Francois,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
Brilliant recipes easy to follow
Brilliant recipes easy to follow
Food quality is great
5 de maio de 2026
Resposta da HelloFresh New Zealand
We are so glad you enjoyed our recipes and the food quality! Thank you for your kind words.
- Daren
Do not recommend
Out of 3 deliveries , only one meal was tasty - the rest were Blah. Some recipes steps didn't make sense.
This week I did not receive an email that my next order date was due, therefore I did not get to choose the meals - instead, they deducted the $ from my account - I called Hello Fresh to cancel the order which is 5-6 days away from delivery but was told I missed the cut off - they selected the meals and there is no way anyone in our household would eat them. I ended up canceling my subscription , they gave me a 50% refund -I told them not to send the food , it would be wasted - the agent said it was too late ..... 6 days away? Unfortunately the quality of food and the online ordering system is not good enough - I would not recommend Hello Fresh.
21 de maio de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Blanch
Customer Resolution Specialist
HelloFresh
Excellent recipies
Excellent recipies. Fresh food used. Lots of meals to choose from
19 de maio de 2026
Resposta da HelloFresh New Zealand
Thank you for your wonderful five-star review! We're so glad you enjoy our recipes and fresh ingredients.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Wonderful and the healthy very…
Wonderful and the healthy very recommended.
20 de maio de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
We are so happy you enjoyed your experience. Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
No fuss, no worry you might not have what you need for the meals.
I love the fact that at least 3 times a week I don't have to think about what I'm doing for dinner when I get home, and I know that all the ingredients will be there.
Also the meals are very yummy!
10 de março de 2026
Resposta da HelloFresh New Zealand
We are so glad to hear that our meals bring such convenience and deliciousness to your evenings! It's wonderful to know we can help simplify your dinner routine.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Regular communication
Regular communication, easy app/site to navigate, Bonuses for long lasting clientele
13 de março de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
We're so glad you appreciate our communication, easy navigation, and bonuses! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Resposta da HelloFresh New Zealand
We're so glad you enjoyed the recipes and food! Thank you for your kind words.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
This week our box was not delivered on…
This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredients- a carrot was all wrinkled and had gone black in places. Overall we are becoming less satisfied with Hello Fresh.
9 de dezembro de 2025
Resposta da HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
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