Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais
A empresa respondeu
This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais
A empresa respondeu
I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informações de contato
Nova Zelândia
- hellofresh.co.nz
4,0
Muito Bom
15 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great portion sizes
Great portion sizes, tasty meals. Can pick and choose what suits your family.
8 de maio de 2026
Resposta da HelloFresh New Zealand
We're so glad you enjoyed our tasty meals and portion sizes. Thank you for your positive feedback!
- Daren
Resposta da HelloFresh New Zealand
We're so glad you enjoyed the delivery and recipes! Thank you for your positive feedback.
-Daren
Hello Fresh is a life saver
Hello Fresh is a life saver.
I do not have to walk through the shops wondering what to buy.
I have the joy of simply opening a bag of fresh, tasty ingredients with a recipe and within an hour at the most have a delicious meal. Plus the Grandchildren are learning to cook with me. Great adventure for us all. Thank you Hello Fresh
24 de abril de 2026
Resposta da HelloFresh New Zealand
We are so happy to hear that our service has brought such joy and convenience to your cooking experience. It is wonderful that our meals are creating great adventures for you and your grandchildren. Thank you for your kind words!
- Daren
Why we love Hello Fresh
The freshness of the produce, quality of meat and just the variety. Dinners are a nice surprise every night. I like that each meal l's ingredients are in its own bag. Easy to swap out meals too. 10/10 honestly
17 de fevereiro de 2026
Resposta da HelloFresh New Zealand
We're so happy to hear you appreciate the freshness, quality, and variety of our meals! It's wonderful that our individually bagged ingredients make dinner a surprise. Thank you for your fantastic feedback!
-Daren
Resposta da HelloFresh New Zealand
We're so happy you enjoyed your well-balanced meal! We appreciate your kind words.
- Daren
we love how quick and easy the meals…
we love how quick and easy the meals are and how perfectly packaged they are. and the delivery service is amazing.
24 de abril de 2026
Resposta da HelloFresh New Zealand
We're so happy to hear you're enjoying the quick, easy meals and our delivery service! Thank you for your wonderful feedback.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Resposta da HelloFresh New Zealand
We appreciate your feedback and are glad our service fits your busy schedule. We'll consider how to add more variety for you.
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
I like ordering online and good fresh…
I like ordering online and good fresh ingredients
21 de abril de 2026
Resposta da HelloFresh New Zealand
We're happy you enjoy the convenience of online ordering and the freshness of our ingredients! Thank you for your positive feedback and support!
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Surprise order
Turned up unexpectantly, had not been to the supermarket and was good timing.
24 de março de 2026
Resposta da HelloFresh New Zealand
We're happy to hear that our timing was beneficial for you, especially when you needed us most! We appreciate you taking the time to share your positive experience.
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Taking away my biggest stress
I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was taking over my life. Trying to balance the nutritional needs of two growing tweens and two adults on diets as well as keeping things interesting and catering to everyone's tastes preferences is exhausting! I love that I always have what I need in the amount that I need it, the recipes are easy to follow and I can pick foods we all love and know that the ingredients will be fresh all week.
28 de abril de 2026
Resposta da HelloFresh New Zealand
We're happy to hear that you're back and enjoying our service! It's great to know that we're helping to reduce your mealtime stress and simplify shopping. We appreciate you sharing how our recipes and fresh ingredients cater to your family's diverse needs and preferences.
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Delivery is prompt and safe
Delivery is prompt and safe. The quality of the foods is excellent and more than enough for the two of us. I am enjoying the art of cooking and I am pleased to say my husband is enjoying most of the foods that you provide! He is hard to please and does like simple foods but I am finding more that he will accept.
28 de abril de 2026
Resposta da HelloFresh New Zealand
We're glad you enjoyed the prompt and safe delivery and that the food quality met your expectations. It's wonderful to hear you're enjoying cooking and that your husband is finding more options he likes! Thanks for your feedback.
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
the way you keep me informed of where…
the way you keep me informed of where the order is and the clear instructions for cooking.
28 de abril de 2026
Resposta da HelloFresh New Zealand
Hi Cathy,
We're happy to hear that you appreciate how we keep you informed about your order's progress and provide clear cooking instructions. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬
Happy cooking! 😊
- Ricka💚
Great for convenience
The convenience is great but the food quality and variety isn't. The customer support is pretty terrible. The voucher codes you're encouraged to pass on don't even give you the account credit advertised.
31 de março de 2026
Resposta da HelloFresh New Zealand
Hi Tamsin,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Less stress
I love not having to think about what to make, its all there ready to go. No stress, less mess.
3 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Hi RaMarnie,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Love hello fresh
Love hello fresh! Food delicious, easy to follow recipes that even a new to the kitchen hopeless husband can cook very tasty meals that everyone enjoys
3 de março de 2026
Resposta da HelloFresh New Zealand
We're happy to hear that you find our recipes easy to follow and the food delicious! It's great to know everyone enjoys the meals. Thank you for the positive feedback!
- Daren
Easy and yummy meals
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipes to make? What ingredients to buy? Get a HelloFresh subscription. Why make cooking such a chore? Make it easy and fun with HelloFresh!
28 de abril de 2026
Resposta da HelloFresh New Zealand
We're happy to hear that our meals are easy, yummy, and efficient for you! It's great to know that our prepped ingredients and exact measurements save you time and reduce waste. We appreciate you sharing how we make cooking fun and simple!
- Daren
I love hello fresh it’s so good easy…
I love hello fresh it’s so good easy cooking ingredients after a long day my baby and kid love our meals I also don’t have to do a big huge shop the delivery the quality everything
28 de abril de 2026
Resposta da HelloFresh New Zealand
We're happy to hear that our easy cooking and quality ingredients are a hit with your family after a long day! We appreciate you sharing your positive experience and are so glad we can help simplify mealtime.
- Daren
Accidentally signed up yesterday as I…
Accidentally signed up yesterday as I couldn't see a full range of what types of meals they actually did and it took me through steps and then hello I subscribed. So I get in contact straight away to help get this all canceled as I just wanted to see the meals. Chatted with the team online they assured me no charges will be made no delivery either so I gladly thanked them and went on with my day. Cut to today I wake with a notification from my bank that hello fresh is trying to take $356.00 from account not once not twice but 3 times they attempted to steal my money spoke to 2 people today both guaranteed me that the situation is fixed and they will not try and take money and its been fully dealt with...... No it hasn't stop trying to take money out of my account ive never been with the company I explained I was just looking at meals and you continue to try and take my money. I saw a lady 3days ago write on here with the same problem except your trying to take her debt collection over a box of food she never wanted and stopped subscribing too. So don't try me I will gladly take this company court 9ver your stealing ways!
8 de maio de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
Hi,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
I love how using hellowinning combo fresh takes the…
I love how using hello fresh takes the guess work out of whats for dinner every night. Great quality produce and ingredients coupled with easy straightforward recipes makes this a winning combo for us
3 de fevereiro de 2026
Resposta da HelloFresh New Zealand
We're happy to hear that our service removes the daily dinner stress. It's great to know you appreciate the quality and straightforward recipes we provide! Thanks for your positive feedback.
-Daren
Long time satisfied customer
We have been getting 3 meals a week for a significant period now. It is always good quality and the variety takes the pain out of deciding what to cook. Some of the dishes are restaurant quality delicious and the delivery is very reliable and frequent rewards and specials very welcome.
16 de julho de 2025
Resposta da HelloFresh New Zealand
We're happy to hear that our meals consistently meet your expectations and add variety to your routine. It's great to know you appreciate the quality and reliability we aim for. Thank you for your positive feedback!
- Daren
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.