Farro Avaliações 1.812

O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From first connection Farro’s responds with accuracy, helpfulness, speed and best-ever of any company (whether on-line or in person) I’ve ever bought from. Products are tops, as well.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The quality of the produce plus the care taken to pack the items (really appreciated that). Great service & timely delivery although might be good to remind the delivery service not to upend the box w... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Pros: Easy to use online booking, notification and pricing Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delive... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empório Gourmet
  2. Sacolão
  3. Serviço de Entrega de Mantimentos
  4. Serviço de encomenda de comida online

Escrito pela empresa

Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Quality & care

The quality of the produce plus the care taken to pack the items (really appreciated that). Great service & timely delivery although might be good to remind the delivery service not to upend the box when carrying it as that just moves things inside the box - luckily nothing squashed.

26 de maio de 2026
logotipo da Farro

Resposta da Farro

Thank you for your review. We're so pleased you enjoyed your Farro online experience and thank you for the valuable feedback regarding delivery. We look forward to seeing you online again soon!

Avaliado com 5 de um total de 5 estrelas

Vegetarian friendly…

Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bit pricey however when I factornin the return bus fare and an extra early morning the little extra was worthwhile to have the product at the flat when I arrived in the evening after work. Plus I got one of my favourite peach compotes. Very happy.

25 de maio de 2026
logotipo da Farro

Resposta da Farro

Thank you for your review. We're so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon!

Avaliado com 5 de um total de 5 estrelas

From first connection Farro’s responds…

From first connection Farro’s responds with accuracy, helpfulness, speed and best-ever of any company (whether on-line or in person) I’ve ever bought from. Products are tops, as well.

25 de maio de 2026
logotipo da Farro

Resposta da Farro

Thank you Shirley! We look forward to sending your orders, every time :)

Avaliado com 5 de um total de 5 estrelas

Sending a Care package

Your website is very easy to use and products are easy to find. Delivery is also a breeze to use.

Thank you.

19 de maio de 2026
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Resposta da Farro

Thank you! We really appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

On-line order

I made a small on-line order for items generally found in a fridge. I was most impressed with how the items were placed in a sealed box with ice packs. The presentation was impressive. The products arrived fresh, cold and in perfect condition.

20 de maio de 2026
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Resposta da Farro

Thank you for the great review!

Avaliado com 5 de um total de 5 estrelas

Easy to use

Easy to use, prompt replies and kept up to date about delivery

13 de maio de 2026
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Resposta da Farro

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

We ordered 3 ready meals

We ordered 3 ready meals, they were delicious and fresh…. Customer service was excellent and efficient.
We would happily recommend Farro and continue to order from them.

15 de maio de 2026
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Resposta da Farro

Thank you for the lovely review!

Avaliado com 5 de um total de 5 estrelas

Family loved the meals

Family loved the meals. Easy to prepare. Delivered on time.

12 de maio de 2026
logotipo da Farro

Resposta da Farro

Thank you Lisa. We are pleased your family had such a good experience.

Avaliado com 3 de um total de 5 estrelas

Easy to order but they don't knock

Pros: Easy to use online booking, notification and pricing
Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delivery which they were home. Unfortunately they didn't which meant the food sat outside overnight. Hindsight - workaround would be to let my friend know once I received the notification.

11 de maio de 2026
logotipo da Farro

Resposta da Farro

Thanks for your feedback, and we’re very sorry the delivery instructions weren’t followed on this occasion. We understand how disappointing this would have been, especially given the circumstances, and we’ll pass this on to our delivery partner for review.

Avaliado com 5 de um total de 5 estrelas

Fabulous communication when I enquired…

Fabulous communication when I enquired about organising an online order as a 🎁. Super helpful and informative. A very professional and positive experience. Arrived safely on time. Thanks for such a wonderful experience.

5 de maio de 2026
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Resposta da Farro

We are so pleased you had such a good experience.

Avaliado com 5 de um total de 5 estrelas

Meal Bundle

Easy to order on website and prompt delivery.

5 de maio de 2026
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Resposta da Farro

Thank you for your review!

Avaliado com 3 de um total de 5 estrelas

Used to be great but now!

I am a great fan of Farro and I shop there at least once a week but there has been a definite drop in quality and availability of certain items. For example the red onion I purchased was rotten, apples, cucumber and peppers soft. The meat at the counter looked old and the fish dry.

3 de maio de 2026
Avaliação não solicitada
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Resposta da Farro

Thanks for your feedback. We’re really sorry to hear about your recent experience, as that’s not the standard we aim for. Please email us at hello@farro.co.nz so we can look into this further and make it right.

Avaliado com 5 de um total de 5 estrelas

Meal choice easier at a difficult time

The gift of food was sent to a friend and her family as sadly, they had recently lost a husband and father. It was very much appreciated and just made the choice of a meal that little bit easy during a difficult time 💕

23 de abril de 2026
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Resposta da Farro

We are pleased our online delivery was a small help at a very sad time.

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