Recipes are nice, good variety. altho found many were very spicy. Negatives being double recipe cards given more than once , being left without one .. The veg quality not always fresh , c... Ver mais
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Veja o que dizem as avaliações
I still learn to create more tailored meals to my family. Most is very easy to prepare, fresh ingredients it’s so bonus, and plenty food for us , just wish to be able pick for 3person instead 2which i... Ver mais
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We paused our Hello Fresh in June because the deliveries were coming after 6pm and were changed from Monday to Tuesday. We decided to try again this week and made the order, money taken from account a... Ver mais
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Hello fresh is honestly the best decision to make! Being a mother is a full time job and the thoughts of planning out dinners for the week can sometimes be very overwhelming and also eating the same t... Ver mais
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Detalhes da empresa
Escrito pela empresa
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Informações de contato
Irlanda
- hellofresh.ie
3,7
Bom
4 mil avaliações
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Resposta da Hellofresh Ireland
Hi Mick,
Thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the fresh food, quick service, and the variety to choose from. We truly appreciate you taking the time to share your experience. 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
thank you 'Hello Fresh'
Since I started to use Hello Fresh, and besides the healty benefits it offers, it has brought the fun and enjoyment back into cooking. I look foward to my order arriving each week and trying out new menu offerings. I really enjoy the cooking and the food is so delicious
4 de junho de 2026
Resposta da Hellofresh Ireland
Hi John,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that HelloFresh has brought the fun and enjoyment back into cooking for you.
It’s great to know that you look forward to your weekly deliveries and enjoy exploring our new menu options. We love being part of your cooking journey and are thrilled that you’re enjoying the delicious meals we create.
Thank you for choosing HelloFresh, and we hope to continue bringing you exciting recipes and enjoyable cooking experiences for many more weeks to come!
Renzo
HelloFresh Team
Resposta da Hellofresh Ireland
H Siobháin,
Thank you for your lovely feedback! We’re so happy to hear that you’re enjoying the freshness of our ingredients and finding HelloFresh easy and convenient to use.
We appreciate you choosing HelloFresh and we hope to continue making your cooking experience simple, enjoyable, and delicious!
Renzo
HelloFresh Team
Order was damaged and sent back to…
Order was damaged and sent back to hello fresh. I called them and asked them to send me another box. the following day i get a notification saying the same thing. I had to call again and plead with them to send another box only to be told they were going to refund my money back and that was that. I explained that I couldnt go out and do a shop until the weekend and was told there is nothing they can do. I have had multiple boxes damaged or missing ingredient.. these things you can get over but a box just not arriving is not acceptable. Thats not how it works. Cancelling my subscription and will move over to gusto or one of the other ones
1 de setembro de 2026
Avaliação não solicitada
Resposta da Hellofresh Ireland
Hi Colin,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback with us. We’d like to understand more about what happened so we can look into this further and assist you in the best way possible.
As we don’t have enough information from this review to locate your account details, our team will be reaching out to you privately to gather more information and help resolve this matter.
We look forward to hearing from you.
Renzo
HelloFresh Team
Love it
Love it
I ordered it because wanted to learn how to cook different cuisines and its absolutely brilliant
Fresh products, easy instructions and no waste at all and portions are absolutely huge
20 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Danuta,
Thank you so much for sharing your fantastic feedback! We’re delighted to hear that HelloFresh has helped you explore and learn how to cook different cuisines.
It’s wonderful to know that you’re enjoying the fresh ingredients, easy-to-follow instructions, generous portions, and the convenience of having less food waste. We love being part of your cooking journey and helping make mealtimes more exciting and enjoyable.
Thank you for choosing HelloFresh, and we hope you continue discovering and enjoying many more delicious recipes with us!
Renzo
HelloFresh Team
Satisfied customer
I have been a customer now for a number of months. Delighted with the food and the service.
16 de abril de 2026
Resposta da Hellofresh Ireland
Hi Vivienne,
Thank you for taking the time to share your feedback! We’re delighted to hear that you’ve been enjoying both the food and the service throughout your time with HelloFresh.
It means a lot to know that we’ve been able to provide you with delicious meals and a great experience. We truly appreciate your continued support and look forward to bringing you many more enjoyable recipes in the months ahead!
Renzo
HelloFresh Team
I like the food and recipes
I like the food and recipes. I'm concerned at some of the ingredients in the packets. I don't like that it took so long to figure out now to pause the meals or how to cancel. The website does not make it easy. Delivery excellent.
22 de junho de 2026
Resposta da Hellofresh Ireland
Hi Bernie, thank you for sharing this feedback. We’re glad to hear the delivery and meals have been enjoyable, and we’re really sorry for the frustration you experienced around the ingredients and pausing/canceling, it should be much easier to manage your plan.
Please contact our customer support team so they can review your account and help with next steps, and we’ll also pass your comments along to our team to improve the website experience.
If there’s anything more you’d like to share or if there’s something we can do to enhance your experience, our Customer Care team is here 7 days a week, from 9:00 AM to 10:00 PM, on 020 4538 1121.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Green Chef Team
I live on my own and I have decided to…
I live on my own and I have decided to STOP my orders. Im sure it is a great service but it is not for me Sorry for any inconvenience caused. Regards Rose Gallagher.
24 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Rose,
Thank you for taking the time to share your feedback. We’re sorry to hear that HelloFresh was not the right fit for you at this time, but we appreciate you giving our service a try.
We completely understand that everyone’s needs and circumstances are different, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back in the future if you decide to try HelloFresh again.
Thank you again for choosing HelloFresh, and we wish you all the best.
Regards,
Renzo
HelloFresh Team
I got two meals and was charged for it…
I got two meals and was charged for it but i never order it. Is too expensive for me, i have 5 kids and cant afford it, still ive been charged and is imposible to close my accouny.
27 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Puri,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review.
We’d really like the chance to make things right and understand what happened. We noticed you haven’t been in touch with our Customer Care team yet, so we’ll be reaching out to you directly to learn more about your concerns and help resolve the issue.
Regards,
Renzo
HelloFresh Team
Enjoyed the first 3 meals
Enjoyed the first 3 meals, tho a bit labourious to prepare. Flavours were good and overall effect was good.
23 de agosto de 2026
Resposta da Hellofresh Ireland
Hi linda,
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your first three meals and that you liked the flavours and overall experience.
We appreciate your comments regarding the preparation time. We understand that having a balance between delicious meals and convenience is important, and we’ll be sure to share your feedback with the relevant team.
Thank you again for choosing HelloFresh, and we hope to continue providing you with a great experience.
Regards,
Renzo
HelloFresh Team
The instructions were very clear
The instructions were very clear. The only reason I can’t give a5 star is you have to wait in got such a long time for the delivery example 8.30 to 6.00pm rather than having different time schedules you can pick in advance.
16 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Cecelia,
Thank you for taking the time to share your feedback. We’re glad to hear that you found the instructions clear and easy to follow.
We appreciate your comments regarding the delivery window. We understand that having a more flexible choice of delivery times would make the experience more convenient, and we’ll be sure to share your feedback with the relevant team.
Thank you again for choosing HelloFresh, and we hope to continue providing you with a great experience.
Regards,
Renzo
HelloFresh Team
Love the idea
Love the idea, the dishes and the convenience/ lack of waste, but one of three meals in my very first order was missing the meat - for a beef and Guinness stew! Not sure if I’ll stick with.
20 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Louise,
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
Regards,
Ru
HelloFresh Team
When a mistake was made with our order
When a mistake was made with our order, hellofresh reimbursed me €18 & apologised. I was really impressed with this! We had our 1st recipe of theirs tonight & it was absolutely delicious.
28 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Kate,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ru💚
The Hellofresh Team
The ingredients are fresh
The ingredients are fresh, recipes are easy to follow and the dinners tasted delicious.
24 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Susan, thank you so much for your 5-star review! We’re thrilled to hear the ingredients were fresh, the recipes were easy to follow, and that you enjoyed your dinners.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
The food was great but I didn’t know…
The food was great but I didn’t know the closing date for next order,, so I had 2 meal in wanted to order more ,, Even do my order not due for 5 days couldn’t add to it
24 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Patricia, thanks for sharing your feedback, I’m glad to hear the food was great! 😊
Sorry for the confusion about the closing date for your next order and that you weren’t able to add the meals you wanted. To ensure smooth deliveries in the future, please make sure to modify your next boxes on your account by the deadline, which is 11:59 pm, 5 days before your next delivery.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
Appalling customer service — impossible to speak to anyone who can actually help
My experience with HelloFresh has been extremely disappointing, but what has shocked me most is the complete lack of meaningful customer service.
My first delivery was seriously incomplete. I received only one box containing less than half of what I had ordered, and none of the meals were complete or usable. Despite this unresolved issue, HelloFresh then took payment for another delivery.
I immediately tried to get the problem resolved. The biggest frustration was simply trying to speak to a real person. I repeatedly asked the chat to connect me with a human being and then specifically requested to speak to a manager. I was initially met with automated-style responses attempting to deal with my issue through the chat rather than actually addressing my request.
Eventually, I was given a telephone number and told it was the company hotline. The number did not work. It produced a technical error when I tried to call it. I went back to the agent several times and clearly explained that the number did not work, asking for a number that I could actually use. Rather than providing a functioning alternative, I was repeatedly given the exact same non-working number.
I then asked again and again to speak to a manager. Instead of putting me in contact with someone senior who could take ownership of the complaint, I was told they would “raise” the issue while continuing to ask me the same questions.
At this point, I wanted my account cancelled and a full refund. I was told that the next delivery could not be cancelled because their deadline had passed. Yet HelloFresh had already taken payment while my first order had not been delivered correctly and the original problem had not been resolved.
The response was particularly frustrating: rather than resolving the situation properly, I was offered a 50% refund on the next box while still being required to receive it.
This was not simply a problem with a missing delivery. Problems happen with deliveries. What matters is how a company responds when something goes wrong. In this case, HelloFresh made it extraordinarily difficult to speak to anyone, provided a telephone number that did not work, repeatedly ignored my request to speak to a manager, and failed to take proper ownership of the issue.
I have never experienced such a frustrating customer-service process for what should have been a relatively straightforward complaint.
If HelloFresh cannot provide a working way for customers to speak to someone when there is a serious problem, and cannot escalate a complaint to a manager when repeatedly requested, then what is the point of having customer service at all?
I have cancelled my account and, based on this experience, I would strongly think twice before recommending HelloFresh to anyone. The food delivery was poor, but the extreme lack of customer service and inability to speak to someone who could actually resolve the issue was by far the worst part of the experience.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Hellofresh Ireland
Hi Jeremy,
Thank you for sharing your feedback with us. We are deeply sorry for the initial frustration you experienced with your first delivery and the technical difficulties you faced when trying to reach our Customer Care team.
This is certainly not the standard of service we strive to provide. We take issues regarding order completeness, system line errors, and escalation requests very seriously, and we regret the inconvenience this caused you.
We are glad we had the opportunity to speak with you directly on the phone today to address all of your concerns and reach a resolution together. A follow-up email confirming the recap of our conversation and the next steps has also been sent to your inbox for your reference.
Your feedback has been shared with our senior leadership team as we continuously work on improving our support channels. If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
Hellofresh Team
12 months in and best thing I've signed…
12 months in and best thing I've signed up for. Eating way better and restaurant quality! Highly recommend
1 de setembro de 2025
Resposta da Hellofresh Ireland
Hi Christopher,
Thank you so much for sharing this with us! We’re delighted to hear that it’s been a great experience for you over the past 12 months and that the meals are helping you eat better with restaurant-quality results. We really appreciate your recommendation 💚
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Delish food/happy family
Delish food, family involvement, takes the stress out of planning dinner after a long day working. It’s brought our family back round the dinner table. The steps are simple and the time guide helps decide what day suits which dish. The ingredients are so fresh. I’ve found joy in cooking again
20 de agosto de 2026
Resposta da Hellofresh Ireland
Hi Lyndsay,
Thank you so much for taking the time to share your 5-star review! We’re delighted to hear the meals help take the stress out of planning and bring your family back to the dinner table, fresh ingredients and simple steps truly do make a difference.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Warm regards,
Ann
The HelloFresh Team 💚
Useless and unprofessional
I’ve already left one review about how bad Hello Fresh are and now they’ve asked me to leave another review ! So here goes
Terrible useless unprofessional lying incompetent are some of the words that come to mind
They take your money and then don’t deliver and then gaslight you with links that don’t work and then lie saying “oh it may come tomorrow” and then send you an email about “unforeseen circumstances “
If this is the way they treat new customers then it’s obvious that they don’t give a damn about them.
Oh and the customer service sucks … their so called AI tool is useless and their agents don’t know anything even after asking for your inside leg measurement and what your great grandmas bra size was.
22 de agosto de 2026
Resposta da Hellofresh Ireland
Thanks for your feedback, and
we're sorry to hear about your
experience. We appreciate you
taking the time to share your
review. We’d really like the
chance to make things right. We
noticed you haven’t been in
touch with our customer care
team yet, so we’ll be reaching
out to you directly to learn more
and help resolve the issue."
So easy having all the ingredients…
So easy having all the ingredients there, zero waste and such good quality.
Value for money and flexibility is great, skip a week here and there etc. Delivery is excellent
23 de julho de 2026
Resposta da Hellofresh Ireland
Hi Ann,
Thank you so much for your 5-star review! We’re thrilled to hear you love the ingredient convenience, zero waste approach, and the quality and that delivery has been excellent too. We really appreciate you choosing us.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
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