Henfield were really great and provided a caring last-minute service when another storage provider let us down. Henley's price was very reasonable and all the costs were transparent and explained up-f... Ver mais
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Veja o que dizem as avaliações
First time using Henfield Storage Brighton so we were a little apprehensive but we had a great experience from getting a quote through to answering all our questions beforehand and a brilliant experie... Ver mais
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Amazing service from Frankie who worked so hard alone to move the contents of our one bedroom flat into a 60sq ft storage unit. Despite all the issues getting large furniture items down from the 4th f... Ver mais
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Once again, we received a fantastic service, very friendly staff, from the man who helped us book the delivery after our 3 months booking was near to the end, but once again, amazing help from Frankie... Ver mais
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Detalhes da empresa
Escrito pela empresa
Our self storage sites in London, Brighton and Horsham offers great low prices, free collection and helpful staff. All our location have a 7 day opening and our customers rate us ‘excellent’. Read our reviews and let us help you too!
Informações de contato
Nightingale Road, RH12 2NW, Horsham, Reino Unido
- 020 3131 3069
- info@henfieldstorage.co.uk
- henfieldstorage.co.uk
4,9
Excelente
615 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful customer service on the…
Very helpful customer service on the phone and in person. Not having used a storage company before it was great to have someone explain exactly how it works - self-storage v. long term storage options with clear and reasonable quotes so we could choose our best option. Advised on size of unit as well and had other units available if we'd needed to upgrade. The facility is easy to find and access by car or train. Very good value local business.
8 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
We're very happy to hear such positive comments about our storage service. Thank you for very much for taking the time to leave us your feedback, it gives us renewed confidence that we're dong the right things to make choosing and moving into a storage unit as stress-free and affordable as possible for our customers. Kind regards, Ben
Peter iqbal mohammed very helpful
19 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thanks very much, Mads, for the great review! We're very happy you were satisfied with the service you've received storing at our Henfield Storage Southwark branch, and that Peter, Mohammed and Iqbal were so helpful. Kind regards, Ben
Iqbal mohammed
This place is very effective and ideal to recommend your things just like the people in the Store all very friendly helped me that everything becomes much easier for me to remove my things.
I recommend them 100% with a closed eye.
18 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much, Julian! I’m thrilled to hear that you found our store effective and our team friendly and helpful. We always strive to make the process as smooth as possible for our customers, and it's wonderful to know we succeeded in your case. Your recommendation means a lot to us, and we appreciate your trust and support. Kind regards, Mohammed
I recently had an excellent experience…
I recently had an excellent experience with the customer service team. They were incredibly helpful and attentive to my needs. The representative I spoke with was knowledgeable, patient, and resolved my issue quickly. Their professionalism and friendly demeanor made the entire process smooth and enjoyable. I highly recommend their service to anyone in need of assistance.
Mohammed and Peter is a good person and treats customers with respect and Lqbal is a kind individual who also treats customers good.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much, Jay, for taking the time to share your positive experience with our customer service team! I’m thrilled to hear that you found our representatives helpful and attentive to your needs. At our company, we strive to provide excellent service, and it’s wonderful to know that Peter, and Iqbal and I made such a positive impression on you. We believe in treating our customers with respect and kindness, and I’m glad that this came through during your interaction. Kind regards, Mohammed
Iqbal was fantastic throughout the…
Iqbal was fantastic throughout the whole process.
15 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much for your kind words, Teague! I’m thrilled to hear that you had a fantastic experience. It was my pleasure to assist you throughout the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Kind regards, Iqbal
Iqbal was fantastic!
Iqbal was fantastic today, really smooth transfer from one unit to another, took a huge stress away from me.
14 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Dear Mr. Foster,
Thank you for your kind words about the service you received at Henfield Storage. I'm thrilled to hear that you were pleased with how I handled your unit transfer smoothly. Your satisfaction is our top priority, and it's always rewarding to know that we met your expectations.
If you ever need assistance again in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards, Iqbal
Very helpful staff
Very helpful staff. Iqbal in particular
The whole storage unit is by far the best run in the area, always tidy, trolleys always available
9 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much for your kind words, Macabb! I'm thrilled to hear that you found our staff helpful and that you appreciated the cleanliness of our storage unit. We strive to provide the best possible service and keep everything in top shape for our customers. If you ever need assistance, feel free to reach out. Your satisfaction means a lot to us! Best, Iqbal
It has been amazing
It has been amazing! Stress free, smooth experience. The best service I have ever experienced in my whole life. I am speechless. I compared it to the market to all other storage companies and it is massively cheaper. Driver Mohamed was incredibly helpful and Peter blew my mind and broke the costs down patiently, Iqbal was incredible on the phone and doing my contract. I have always used Henfield and I will always come back. 10 stars!!! Please give these guys a pay rise, they deserve it!
12 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much for your amazing review, Jules! It truly means a lot to us to hear that you had such a positive experience with our service. I'm thrilled to know that you found us to be stress-free and that our team, including myself, Peter, and Iqbal, could assist you in a way that exceeded your expectations.
We take great pride in providing excellent customer service, and it’s rewarding to hear that our efforts have made a difference for you. Your comparison of our prices to the market is genuinely appreciated, and we strive to deliver the best value possible.
Your kind words about our team will definitely be shared. We look forward to serving you again in the future! Please don’t hesitate to reach out if you need anything.
Thank you again for your trust in us!
Best regards,
Mohammed
They have a best prices
They have a best prices. From my experience with other companies, they have the best service.
12 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Many thanks for the great review, Robert! We're very happy indeed to know that you think we have the best storage service around :-)
Fab and extremely helpful collection…
Fab and extremely helpful collection service. 10/10 recommend!
11 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Hi Sophie, thank you for the lovely review! It was lovely to meet you and I'm very happy to hear that we were able to help turn what could have been a stressful day into a relatively stress-free one! Hope all works out for you and your mum. Kind regards, Tim
It's people like Iqbal that make a…
It's people like Iqbal that make a company what they are. Friendly, efficient and helpful, plus we saved some money. Who can ask for more?
9 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much for your kind words, Daniel! I’m thrilled to hear that you were happy with the service from us at Henfield Storage Southwark. It was a pleasure assisting you, and I’m glad to know you found me to be friendly and polite :-) If you need anything in the future, don’t hesitate to reach out. Kind regards, Iqbal
Great deal
Free man & a van made it really easy to transfer from another storage - better service for a lower price, what not to love about it? Thanks Iqbal, Mo and Peter for the advice, tailored service and box lifting!
5 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Dear Mr. Disch,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were happy with the service provided by myself, Pete, and Mohammed. It was a pleasure helping you with the van and man service and assisting with the transfer between storage locations. We aim to make every move as seamless as possible, so your satisfaction means a lot to us.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Kind regards,
Iqbal
On 20/08/2020
On 20/08/2020, I down graded from 4 bed house to 1 bedroom flat, it was a short time move as I had to work abroad, and had to sell my house. I stored only few items with Henfield Chiswick Branch. At time of signing agreement I was told that they will arrange insurance and as soon as I give them my insurance policy they will cancel their insurance of £50 p.m for goods valve less then £1000.I drove down and handed my policy and next day took a flight. I have just received an invoice from Henfield still charging me insurance of £38.97 plus VAT siphoning via D/D from my bank account. I challenged them and they denies receiving my insurance policy, I then took whole years insurance with Surewise for whole year for £17.50. Scammers, be very careful, I will take legal action .
31 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Dear Mr Sarayia, thank you for your comments. Further to the phone conversations you've had with our team members in the Chiswick branch I'd like to reiterate that according to our records we did not receive a copy of your insurance policy when you opened your storage contract in August 2020. As we've mentioned to you if you are able to provide us with the insurance policy that you've had in place since then then we will be more than happy to look at it for you. Regards, Ben
Professional, friendly, great guy
Tim was amazing with helping me move my stuff into storage, he was so friendly and helpful and nothing was too much to ask. He explained everything to me and did everything with a smile and we had a laugh, which made a really stressful experience far less stressful. Thanks Tim 👌😊
1 de novembro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Hi Kesha, thank you for such an amazing review!! It was a pleasure looking after you and I am glad that everything went smoothly and it all turned out to be far less stressful as you thought it might be :-) Kind regards, Tim
I dealt with Tim who was so friendly…
I dealt with Tim who was so friendly and helpful. I was out of the property and into the storage unit within an hour and a half. Nothing was too much trouble and everything was explained clearly. Would highly recommend
30 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Hi Kez and Dan,
Hope you are both well. Thank you for leaving us such a lovely review. It was no trouble at all helping you move your items and we did it in super quick time also. Hopefully see you soon! Kind regards, Tim
Highly recommend, excellent service
Received brilliant service from Mohammed and Iqbal at the Southwark branch. Was unsure of the size I would need and Mohammed took the time to show me several spaces to ensure my items would fit. From the initial visit to moving in, they made it so easy and were always available to assist with any questions. Many thanks!
11 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Dear Peter,
Thank you so much for your kind words! I'm really glad to hear that you had a positive experience at our Southwark branch. It was my pleasure to assist you in finding the right space for your items, and I’m thrilled to know that Iqbal and I could make the process smooth for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out.
Thanks again for your lovely feedback!
Best regards,
Mohammed
Great Experience
Great Experience. Tim and Matt turned up with two vans and helped us clear our house quickly and carefully.
The storage area was clean and tidy with rapid offloading.
14 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you Gareth for your excellent review. It was our pleasure helping you both move your items into storage. Our job is always made easier when we work with such lovely, friendly and helpful customers like yourselves! We will see you soon. Best, Matt
Thank you to Iqbal
Thank you to Iqbal for the professional assistance with account opening
10 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Hi Dmytro, thanks very much for your positive feedback regarding my assistance in opening your account with Henfield Storage. It was lovely meeting you and I'm delighted to hear that you were happy with the service provided. If there's anything further I can assist you with or if you have any questions, please feel free to reach out. Thank you once again! Kind regards, Iqbal
Excellent. Iqbal was fantastic!
Great service from Iqbal. He was very helpful, efficient and polite. The least stressful part of our whole packing experience! Thank you Iqbal!
4 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Hi Edward, thanks very much for the great review! I'm thrilled to hear that you were pleased with Henfield Storage and the collection service I provided. Your positive feedback means a lot.
If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. Thank you once again for your kind words! Kind regards, Iqbal
A million thank yous, especially to Mohammad and Iqbal
I’ve had the storage here for over two years, and Mohammad and Iqbal have been patient, helped as much as possible (since I move abroad) always finding ways to ensure I am able to make my payments in a timely manner and know any updates to my account. They are communicative, and they always put the customer first. It’s been such a pleasure to have these two support while I’ve been away so long and my items have been housed here. They also made the move out extremely swift and easy
3 de outubro de 2024
Avaliação não solicitada
Resposta da Henfield Storage
Thank you so much for your kind words, Karen! It has truly been a pleasure to assist you over the past two years. I’m glad to hear that you found our communication helpful and that we were able to make your experience as smooth as possible, especially while managing things from abroad.
Both Iqbal and I strive to prioritise our customers' needs, and I’m thrilled that you felt supported throughout your time with us. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Wishing you all the best in your future endeavours!
Best regards, Mohammed
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