Henfield Storage Avaliações 

615
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Henfield were really great and provided a caring last-minute service when another storage provider let us down. Henley's price was very reasonable and all the costs were transparent and explained up-f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time using Henfield Storage Brighton so we were a little apprehensive but we had a great experience from getting a quote through to answering all our questions beforehand and a brilliant experie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service from Frankie who worked so hard alone to move the contents of our one bedroom flat into a 60sq ft storage unit. Despite all the issues getting large furniture items down from the 4th f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Once again, we received a fantastic service, very friendly staff, from the man who helped us book the delivery after our 3 months booking was near to the end, but once again, amazing help from Frankie... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem

Escrito pela empresa

Our self storage sites in London, Brighton and Horsham offers great low prices, free collection and helpful staff. All our location have a 7 day opening and our customers rate us ‘excellent’. Read our reviews and let us help you too!


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

615 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(615)

65 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service, very impressed!

Henfield were really great and provided a caring last-minute service when another storage provider let us down. Henley's price was very reasonable and all the costs were transparent and explained up-front. They were kind and understanding and patient with us as we dealt with the stress of managing this kind of move for the first time. Their driver on collection day was excellent and the whole team seem friendly and customer oriented. Their service seems ideal for students. Absolutely 10 out of 10, will use again. Well done Henfield!

24 de agosto de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Ian, thank you for your review and the kind words. It was no problem at all helping Justin out in his hour of need! We're very happy that we managed to get everything sorted and stored away so easily, as we understand it can be a stressful time when moving. Hope all goes well. Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Abdul was incredible

Abdul was incredible: great cimmunication; friendly; hard-working; and patient. He was a pleasure to deal with. He gave me a great customer experience. I woukd highly recommend his service.

14 de agosto de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for the wonderful review, Maximus! I truly appreciate your kind words and am delighted to hear that you had such a positive experience. It was a pleasure assisting you, and I’m grateful for your recommendation. Best regards, Abdul

Avaliado com 5 de um total de 5 estrelas

Absolutely exceptional and caring…

Absolutely exceptional and caring service from Tim and Matty, who helped me get a unit and then move everything today. They were a joy to work with and so professional. I am so grateful to both of them 🙏

4 de agosto de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Thank you for the lovely 5 star review, Tim. We are very happy that you had such a positive experience. It was no trouble at all for Matty and I to help you with your items. And it was a good opportunity to practice all those one liners! Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Mash was amazing today

Mash was amazing today, he helped with everything and all my questions

4 de agosto de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for such a great review, Kate. I am happy to hear that you are so pleased with our service and I hope the move to your new flat goes well. All the best, Mash

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

First time using Henfield Storage Brighton so we were a little apprehensive but we had a great experience from getting a quote through to answering all our questions beforehand and a brilliant experience on the day moving our contents in to the unit. Ben was our contact throughout and he went above and beyond to help us get everything into the van and safely into the unit which was a bit of a squeeze. He was a real problem solver, so friendly, polite and professional throughout and took all the stress out of things. Definitely recommend Henfield Storage Brighton for a well run and good value storage unit with excellent service from Ben. Thank you again!

15 de julho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you for such a lovely review. You were both an absolute pleasure to work with and the squeezing into the unit was a joint effort! I hope you have a great time in your new country and have a fantastic experience! Best wishes, Ben

Avaliado com 5 de um total de 5 estrelas

Helpful and friendly

Very friendly and helpful assistance from Fahim

14 de julho de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Thank you so much for your wonderful 5-star review, Kishan! I truly appreciates your kind words and is delighted to hear you had such a positive experience. Your support means a lot, and we look forward to serving you again soon! Fahim

Avaliado com 5 de um total de 5 estrelas

First Class Service

First of all, a big thank you for Tim aka the Hercules in Henfield Storage Brighton. He was on time and very helpful for assisting my furniture move very efficiently. And drove me back to the storage warehouse and again help me load all my furniture to a secure unit. All done safely and efficiently without any problems. I hope he will be a Manager soon, we all need his can-do attitude to the customers and explain everything in a simple way and does make life easy. Without doubt, I highly recommend using Henfield Storage Brighton. Five Stars from me. Thank you so so much Tim.

1 de julho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you for such a flattering review, Mr Lee! It was lovely meeting you and no problem at all helping you to store your items. I am glad you felt we provided a great experience and that we managed to make life a little easier easy for you on what can sometimes be a stressful day. Best regards, Tim

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

Highly recommend! Easy booking, storage as described. Clean, easily accessible for clients, secure. Customer service from Mash exceptional!

19 de junho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Michala, I am delighted to hear that you were so happy with our service and our facilities. We take great pride in providing the best storage at the best price! All the best, Mash

Avaliado com 5 de um total de 5 estrelas

Mo was very helpful and was clear in…

Mo was very helpful and was clear in explaining the process. Definitely recommend. Free collection was massive bonus too.

26 de junho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for your kind words and 5 star review, Amren. I'm really pleased to hear that you found the process clear and straightforward, and that I was able to help. It's also great to know that our free collection service was a valuable bonus for you. Thank you for your recommendation—it really does mean a lot to us. We appreciate your support and look forward to helping you again whenever you need us. Mohammed

Avaliado com 5 de um total de 5 estrelas

I love Henfield!

This is my third time using Henfield Storage and I love them! Always on time, if not early, and incredibly helpful. They help me load and unload the crate and Perrie, who’s assisted me 2/3 times, is such a gentleman and incredible to work with!

17 de junho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Tatum, we are very happy to have you back again! Repeat business is always the best review but thank you also for your lovely comments. All the best, Perrie

Avaliado com 5 de um total de 5 estrelas

Great experience

Tim helped us a lot today! Very friendly and welcoming, thank you, we had a great experience :) we can really recommend this storage service !

16 de junho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Hi LG, we are appreciate greatly your five star review and recommendation. And we're very happy indeed to hear that you felt you received a friendly welcome and a great all round experience! Kind regards, Tim

Avaliado com 1 de um total de 5 estrelas

Refund hasn’t been received, unreliable company

Everything was fine till they didn’t process refund after I vacated a unit. I gave them 2 weeks notice but still no refund after 1 month.

6 de junho de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Hello Heidi, I am very sorry that something seems to have gone wrong with issuing your refund. Can you contact us directly on info@henfieldstorage.co.uk please, and we will look into this urgently for you. Kind regards, Ben

Update: It has been nearly three weeks since I replied to this review. Despite asking this person to contact us urgently we have heard nothing. We've looked extensively on our system to try and figure out who it might be, checking every single Heidi who has ever stored with us. To the best of our knowledge there is nobody with that name who has vacated a unit recently. We can only presume therefore that this review is not from a genuine customer. Regards, Ben

Avaliado com 5 de um total de 5 estrelas

Friendly and supportive staff

Friendly and supportive staff, really went out of their way to explain everything clearly
Unit in good location, local to Brighton

20 de maio de 2026
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for your great review, Natalie – so pleased to hear that you are happy with our service. I hope you have a fantastic time on your travels! All the best, Mash

Avaliado com 5 de um total de 5 estrelas

Very friendly staff willing to help always.

Once again, we received a fantastic service, very friendly staff, from the man who helped us book the delivery after our 3 months booking was near to the end, but once again, amazing help from Frankie. She helped us with both the collection and delivery and was so friendly and helpful all the time. If there was any reason we would come back to Henfield Storage it would be because of Frankie. We thoroughly recommend Henfield Storage for your storage needs.

18 de maio de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Hi Michael, thank you so much for your kind review and the 5 stars, I really do appreciate it! I am very happy you felt you we were helpful and that you had a great experience from the beginning to the end of your time storing with us. We always aim to give our customers the best and stress free experience. I am also thankful for your kind words about me helping with your collection and redelivery :-) We hope to see you in the future when if you need storage again! Kind regards, Frankie

Avaliado com 5 de um total de 5 estrelas

Great service

Really impressed with the service I received at Henfield Storage. After requesting a quote, I received a phone call from Tim at the Brighton Hollingbury unit, and he was incredibly helpful. I was under quite a tight time frame to move my belongings out of my previous storage unit, but he managed to fit me in and made the whole process much less stressful.

5 de maio de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Thank you very much for your 5 star review and your kind words. It was no problem at all helping you move your stored items. We always try to go above and beyond to ensure our customers the best level of service possible. Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Thanks Abdul

A very smooth experience. Abdul was polite, professional, very careful, and helped advise us on moving items. Also an extremely careful driver which was appreciated, the things in the van didn't move at all! Thanks for all your help

5 de maio de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Thank you so much for your kind words, Caroline! I’m glad to hear that you had a smooth experience and that everything arrived safely. It was a pleasure helping you, and I truly appreciate you taking the time to share your feedback. If you ever need assistance again in the future, we'll be more than happy to help. Thanks again, Abdul

Avaliado com 5 de um total de 5 estrelas

Really helpful and great service

Really helpful and great customer service. Immediately got stuck in and assisted with the service all the way way through. Couldn't recommend highly enough, thank you Tim.

23 de abril de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Hi Alvaro, thank you for the fantastic review! It was great to meet you and assist you with your storage needs. Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Had a very good experience with these…

Had a very good experience with these guys.

Matt , Mash and the guy that helped deliver my furniture, all very good customer service.

Had a little mix up which they very much put right.

Would highly reccomend.

15 de abril de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Thank you so much for your kind review, Giles. We are very happy that you've chosen to continue to store with us and that you are so pleased with our service. All the best, Mash, Matt & Perrie

Avaliado com 5 de um total de 5 estrelas

The collection service is a life saver

I recently used Henfield Storage in Brighton and had an excellent experience from start to finish. The entire process was smooth, efficient, and completely stress-free, which made a big difference during what can often be a hectic time.

A special mention must go to Tim, who assisted with the collection. He was friendly, professional, and incredibly helpful throughout. He took the time to ensure everything was handled carefully and kept me informed at every step, which really put my mind at ease.

Thanks to Tim and the team at Henfield Storage, I felt confident that my belongings were in safe hands. I wouldn’t hesitate to recommend their services to anyone looking for reliable and professional storage solutions.

2 de abril de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Hi James, what a lovely review! It's rewarding to hear that you felt you had an excellent all-round and stress-free experience. Thank you for the special mention with regards to the collection. It was no problem at all helping you with your items. We are really pleased as a team that you decided to choose Henfield Storage and that you would recommend our services! Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Matty was amazingly helpful

Matty was amazingly helpful, calm and as efficient as well oiled machine. He got our 2 bed house moved into our 75 sqft unit within 2 hours!
Also a shout out for Tim for being very helpful.
Absolutely recommend them!

30 de março de 2026
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Thank you for your kind words, Samuel! Very happy to hear you had a good experience with us! Take care, Matty

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