Henry Meds Avaliações 

They have been ignoring me for four months about trying to get my medication refill appointments but still charging me every month. I have called, emailed, send tickets in their online system, left messages with their answering service. Do not work with them.

Horrible customer service. It was not always like that, I’ve been using them for about a year and a half without issue, but the last 6 months something changed and their customer service is NILL. They charge your card reliably, without issue every month, but good luck getting a response from anyone if you call/email or submit a ticket. They don’t let you refill a prescription without another appointment, but it’s impossible to make an appointment! They send you a link that will ultimately just say “sorry, no appointments available at this time”. Your requests for customer service will go unanswered, but you WILL be charged every month. It’s shady at best. I’m changing providers and disputing with my credit card company. Run the other way!

As a Critical Care Nurse, I was very hesitant, after extensive research and verification, my wife and I both started with Henry's. My wife lost right around 40lbs and has kept it off, I lost 30 plus, however due to some scheduled surgeries, which I had to stop the medication, every time I started back up it was it was like walking back into my doctors office and saying okay how do we start therapy again. All along the way I was able to make video chat appointments with my Practitioner anytime I needed. Henrys is not one of these online companies where you can not understand any of its employees or customer service reps, due to bad overseas phone connections that are exacerbated by foreign accents, or the only communication is only done thru cell phone apps only? Thank You Henrys,
Respectfully, and gratefully,
Thomas & Lisa P.

Got an email that I needed to schedule an appointment with the provider to continue treatment. The appointment schedule page doesn’t work on the website. I have been trying for days to get someone to call me back. I am out of meds with no way to schedule an appointment to get them. I have sent support request emails and called multiple times with no response. This customer service is non existent.

Meeting and chatting with a Dr was easy, communication with her after my prescription was sent out to me was not even an option on my portal. Reached out to the support team through email 3 months later to find out the Dr is no longer with the company.
The medication that was sent had very little effect & I’ve taken this medication from my in person doctor months before.. the first month I took the medication with my in person doctor I lost 10-15lbs, with this medication I lost maybe 4lbs? I also started feeling a weird pain in my rib area everytime I took the medication. I would be very cautious with this company & who they send you medication through. Please do your research.

Henrymeds is by far one of the shadiest, most unresponsive and unethical medical organizations that I have ever dealt with. For starters, they issue medication without ever having met with the patient. They prescribe non FDA approved medications. They have a call bank where patients leave message — without a response for weeks on end. And when they finally respond, they engage in tactics intended to delay any interaction with a medical provider. It is a joke. Incredibly, once they billed my credit card, customer service all but became non existent. I have a friend who experienced very similar issues. Very disheartening to say the least.

Paid for my first month l. Medication got delayed with UPS. Never received it. Even if I did I would throw it in the trash being over 3 days since left the pharmacy facility or warehouse wherever it comes from in Kentucky. Very disappointed and didn’t even get a refund for meds I never received

Company is horrible with communication. Signed up and heard nothing for a week. Submitted a ticket and heard nothing. Then got notice prescription was entered for me but not with the right medication. Submitted another ticket. Called customer service and talked to an agent who said someone would contact me. Never heard from anyone and RX i don't want is on its way.
So I'm out $170 for something I never wanted. Horrible customer experience.

The practitioner was 13 minutes late to my first appointment. She apologized and once on the call did fine. If I was conducting a first meeting with a new client and was 13 minutes late without notifying them I would be fired. I was disappointed.

Impossible to reach customer service. My subscription refills are not being filled. I submitted four times to their online forms, and called twice. When I called (both within posted biz hours) I got an answering service who said all they can do is submit another ticket. Left phone number and email, with no response. Six attempts to contact customer support have been left unanswered. If you can get your meds elsewhere, I’d suggest it.

When I initially began utilizing your services, I was highly impressed by the organization's responsiveness and thorough explanations. Unfortunately, there has been a noticeable decline in communication efficiency and client support recently.

Navigating essential tasks—such as coordinating medication adjustments or reaching a healthcare professional—has become exceedingly difficult. Currently, calls to your contact number result in my information being taken by an assistant to open a ticket, but these inquiries consistently go unanswered. Furthermore, submitting tickets independently through the client portal has yielded no follow-up or professional contact.

Clear and reliable communication is vital for patient care and client retention. I strongly urge management to address these operational bottlenecks so that clients can receive the timely support they require.

I’ve used Henry vs Meds for weight loss and feel confident in their care. I had surgery so took a long break, but am back on it again. It has been successful for me and I’ve lost over 30 pounds so far. I do keep the anti nausea pills in the cabinet and use them once in a while. Thanks for making my life better with a safe weight loss.

Quick easy and affordable. Communication was quick and prompt.

I've been a Henry Meds customer for more than a year. I had a great experience until recently. My card was charged, but my prescription was not sent. I called and left messages with their answering service, sent messages through the patient portal and emailed support...about a dozen contacts within a week. I still have gotten no response. My quarterly blood work is also past due because Henry Meds has not sent the paperwork. It's like they broke up with me, but still charging me for services and products NOT being supplied. Seems fraudulent and criminal.

Henry Meds made a bot response to this review to email them at their support email address. I sent multiple emails to that address prior to this review with NO RESPONSE. Their bots work, but their support team doesn't seem to.

Henry Meds finally emailed me after a week of calls and messages. They admitted their error, refunded my charge for product-not-recieved, and renewed my prescription. In the end, they did the right thing. The week of non-response was frustrating to say the least. Hopefully, things are back on track now.

There is a long delay on customer service responding to concerns. I was on the glp1 pill for 2 months, with a dosage increase. I submitted a request to customer service a week ago expressing my concerns and a new appointment. Have yet to hear back. During the 2 months I have been on the pill, I have seen absolutely no results . There is only one more increase that they would approve if I were able to get a response from anyone at the company. Not worth risking another $537.00. Spend your hard earned money somewhere else where you may get to see results, because this isn’t it. I cancelled my subscription today.

Very poor customer service. I haven’t gotten my refill although they charged my credit card almost a month ago. When I call I get an answering service & NO ONE gets back to me. I’ve also tried chat. Nothing works! I’m going to contact the state attorney general this week. Stay away from this company!!!!

Not honest about cost at all. Ended up charging me $600 per vial which only lasted 6 weeks based off what the provider told me to take. Way over priced and not good customer service

I'm not able to schedule an appointment with a provider since they do not have an appointment slot, I'm about to run out of medication. I reported the fact that I'm about to run out of medication while waiting to speak to a provider to review and renew my prescription. I have not gotten a respond back.

I have refill questions for Henry Meds but get no response from them when I reach out. I have left over five messages to their "support staff team" and have yet to get a live person to talk to or even an email response (there is literally no way to make appointments without talking to someone). This has a very scammy feel and I'll have to look elsewere if this does not resolve asap.
**update - Henry Meds "replied" to my review by providing the same email address that they are not monitoring and do not respond to. Useless. This place is DEF not what it used to be. Avoid and take your business elsewhere.

It took six weeks, and a canceled appt to finally get an appt. It took days to actually speak to a provider. I was told the appt was 7am. When I finally got help she figured out it was West coast time. I got 4 messages my application was incomplete.
When I actually spoke to human beings they were terrific. Same for the counselor.