Herne Bay Domestics Avaliações 

235
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I called herne bay domestics on Thursday after my air BnB fridge freezer stopped working They came Friday and I needed a new appliance as it was irreparable. They had what I wanted in stock and ar... Ver mais

Avaliado com 5 de um total de 5 estrelas

Dave and Chip were very efficient. The installation of the new cooker presented them with unexpected problems re gas supply, electric connection and fitting it into the space. They definitely went t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

When we've needed repairs, or to buy a new appliance, the HBD team are second to none!! Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!! What a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos
  2. Loja de Eletrodomésticos

Escrito pela empresa

Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

235 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(235)

69 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Kind and efficient, wonderful firm!

I needed to buy an urgent replacement for a rented machine, as the rental company were very unhelpful.
I contacted Herne Bay Domestics, and they were brilliant.
Nick sorted the purchase, arranged for removal of abandoned rental, gave me updates on delivery arrangements, all so kind and helpful.
The new machine arrived bang on time, old one gone, all left beautifully tidy. They deserve ten stars, I can’t recommend them highly enough.

20 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Mrs Moon, thank you so very much for leaving us such a great review, it is really appreciated. We are delighted to hear that Nick was so helpful but we are not surprised either, your comments have been passed onto Nick. We are so pleased that your Herne Bay Domestics experience was a positive one. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Great service stress free

Great service stress free, removed old concealed fridge freezer, installed new one. Fantastic service as always.

13 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello , thank you very much for leaving us a 5 star review, We are so pleased that you found dealing with Herne Bay Domestics stress free and that the you were happy with the service you received. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Great deal and free delivery

I needed a replacement Bosch upright vacuum cleaner after my previous old one gave up. I contacted HB Domestics and was offered one at a v good price plus free delivery. What 5* service.

Highly recommend

17 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Lesley, thank you very much for taking the time to leave us a 5 star review. We are so happy that we were able to help with you being able to help with your new vacuum cleaner. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

What excellent service

What excellent service, ordered yesterday afternoon, on my doorstep at eight o'clock this morning. Many thanks also to the two delivery men.

14 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Michael, thank you for taking the time to leave us a 5 star review. We are so happy that we were able to provide you with excellent service, Your comments will be passed onto the delivery team. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Easy to book, with regular updates on arrival time. Leo could not have been more helpful. He arrived promptly with the right part, explained the problem and fixed it quickly, efficiently and at a very reasonable price. He even gave me some advice on another appliance. I can’t recommend this company highly enough and will definitely use them again.

5 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Diana, thank you very much for taking the time to leave us such a great 5 star review. We are delighted that you found our repairs service so great. We will pass your comments onto Leo. Thank you for choosing Herne Bay Domestics .

Avaliado com 5 de um total de 5 estrelas

Excellent service, as always.

I’ve used Herne Bay Domestics for years and am never disappointed. Very good service from sales to repairs and they’re already ready to go the extra mile. Recently had a freezer repair very soon after a hip replacement op. The guy was made aware of this and patiently waited while I got to the door on crutches. He was professional and efficient throughout and carefully wiped and dried water on the floor after the repair so i wouldn’t slip.

4 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Carol, thank your so much for leaving us such a great review. We are so pleased that as a regular customer you are never disappointed with our service. We hope that you make a speedy recovery following your hip replacement. Your lovely comments will be passed on. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Great Service

I have purchased two items from Herne Bay Domestics now and the experience has been great. From the ordering to the polite professionalism of the delivery driver.

4 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Paul, thank you very much for the 5 star review. Our customer feedback is always appreciated by our staff. We are pleased that your Herne Bay Domestics experiences have been so positive. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Very happy with service provided by…

Very happy with service provided by Herne Bay Domestics. Called them for a washing machine repair and they came the next day. Texted a 3 hour time slot which was helpful. Reasonable prices. Polite and friendly service.

4 de junho de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Janet, thank you very much for taking the time to leave us a 5 star review, it is much appreciated. We are so please that we were able to help with the problem with your washing machine. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Fridge Freezer installation.

Having had not such a successful experience with two well known white goods companies we were at the end of our tether as to what type of hinge set up we needed for our not so conventional measurements of our integrated unit so a friend recommended Herne Bay Domestics we visited them and a friendly gentleman was so helpful he arranged for a fitter to come out to us and measure up and advise on what type of integrated fridge freezer we could have and within 24 hours after his visit we had installation. A great 5 star experience from these people I would highly recommend and no doubt use again.

30 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello David, thank you very much for taking the time to leave us such a great review. We are so pleased that we were able to help you with the fitting of a new integrated fridge freezer. Please pass our thanks onto your friend for the recommendation.
Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Broken Neff oven Grill.

Very friendly, helpful and professional service from start to finish. Leo arrived promptly on the initial visit to diagnose the fault and confirm a replacement part was needed. Telephone call to confirm convenient date to replace grill. Advised we were job number 5 that day and given a 3 hour slot. Leo arrived at 8.40 and completed the replacement. Excellent.

23 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Steve, thank you very much for leaving us such a positive 5 star review. We are so pleased that Leo was able to diagnose and fit the new part to your broken oven. I will pass your comments onto our repairs department so that they can be passed onto Leo. Thank you for choosing Herne Bay Domestics

Avaliado com 5 de um total de 5 estrelas

Thank you to Phil and Dave who…

Thank you to Phil and Dave who delivered and installed my Blomberg oven to me today. Was very happy to find out HBD deliver to my area which is so close to London. They were mindful of the redecoration in my property when carrying the oven through the flat.
Really happy with your service - thank you!!

22 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Sophie, thank you so much for taking the time to leave us such a great review. It is always great to hear that our installers are mindful of our customer properties. We hope that you enjoy your new appliance. We will pass your comments onto Phil and Dave.

Avaliado com 5 de um total de 5 estrelas

10 out of 10 for Herne Bay Domestics.

Bought an intergrated Bosch fridge on Saturday,salesman Nick very helpful.On Monday fridge installed by very good fitters. All in all an excellent service.

18 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Janet, thank you for taking the time to leave us a review. We are so pleased that you found Nick helpful, and our installers good as well. We will pass your comments onto Nick and the installers, they always appreciate the feedback.

Avaliado com 5 de um total de 5 estrelas

Oven not heating properly.

Leo came out as promised following an earlier booked appointment. He called before hand to confirm times. He immediately diagnosed the problem (blown heating element) as our oven was not heating correctly.
New element installed and now all working fine. Great service. Highly recommended.

22 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Richard, thank you very much for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your oven and get you up and running quickly. Your comments will be passed onto Leo.

Avaliado com 5 de um total de 5 estrelas

Leo came out and fixed our tumble dryer…

Leo came out and fixed our tumble dryer efficiently and professionally. Would recommend.

20 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Gary, thank you for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your tumble dryer. We will pass your thanks onto him.

Avaliado com 5 de um total de 5 estrelas

Brilliant to talk to some-one who was…

Brilliant to talk to some-one who was interested and able to solve my problem. Execellent installation and removal of defunct fridge. Highly recommended

17 de abril de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Janice, thank you very much for leaving us such a positive review. We are delighted that we were able to help with the problem of the defuncted fridge and supply a suitable replacement, just in time for the summer !!! .

Avaliado com 5 de um total de 5 estrelas

Expert advice

Engineer arrived before the appointed time and phoned before he came, which was a bonus.
Unfortunately we needed a new washing machine. The Engineer (Leo) helped me choose a replacement giving his expert advice and experience which was appreciated as the voice was overwhelming. Then organised for payment and provisional delivery via the office.

15 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Mark and Karen, thank you for leaving us a review. Obviously it is disappointing that your old washing machine was beyond repair, but we are really pleased that choosing a replacement was a straight forward process with Leo's help. We will pass on your thanks.

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service. Helpful staff. My new washing machine delivery was arranged at a time to suit me. Delivered and fitted quickly & efficiently. Very polite and tidied up after installation. Have used Herne Bay Domestics before and prefer their personal service to the big chain stores. Would recommend.

14 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Rosalind, thank you very much for taking the time to leave us a review it is always appreciated. Thank you also for your continued support us being your preferred supplier. We are delighted that you are happy with the new washing machine and the service that was provided both during your purchase and the installation.

Avaliado com 5 de um total de 5 estrelas

Exceptional service

Exceptional service! I had a freezer crisis so I called up to order a new one and less than 3 hours later it was delivered.

11 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Michelle, thank you for leaving us a review. We are so pleased that we were able to help you with your freezer problem, sounds like the crisis was resolved. Thank you for choosing Herne Bay Domestics.

Avaliado com 5 de um total de 5 estrelas

Excellent dishwasher assessment and purchase

We called them to investigate our 9 year old dishwasher not working. They came out on time, on bank holiday Monday. They gave us an honest assessment of what the problem might be and after a good discussion we decided to buy a new dishwasher from them. They match prices, they pointed out the ones with a 5 year guarantee, we paid there and then. Next day they delivered and installed the new machine and took the old one away. A much better, more personal experience than going to a larger company.

7 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Ray, thank you very much for taking the time to leave us a review, it is always appreciated. We are so pleased that you found your Herne Bay Domestics experience, honest and personal and that we were able to help you so quickly. Thank you for using Herne Bay Domestics

Avaliado com 5 de um total de 5 estrelas

Timely delivery and installation

Timely delivery and installation. Working perfectly

9 de maio de 2024
Avaliação não solicitada
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Resposta da Herne Bay Domestics

Hello Richard, thank you for leaving us a review it is always appreciated. We are really pleased that everything has worked out well with your new appliance.

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