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Heron Financial Avaliações 

2.378
•
O TrustScore é 5 de um total de 5

5,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We were referred to Aidan Broom at Heron by a friend and have had a really positive experience. We took a long time to find the right house and althroughout we have found the service to be really resp... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is my 4th mortgage this year with Heron Financial, and once again, the team have been amazing! They are always helpful, professional, and on hand whenever needed. Communication throughout the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've been working with Aidan recently on my remortgage, as he also helped me through the process of buying my home five years ago. I've had a great experience both then and now. I was told mortgage ra... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Proactive communication, easy to use online forms for information gathering/collection in one place. Friendly and helpful team who have been able to source advice and put us in touch with the relevant... Ver mais

Detalhes da empresa

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Sobre Heron Financial

Escrito pela empresa

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


Informações de contato

5,0

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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5,0

Todas as avaliações

(2.378)

261 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Sterling service as always

As always Joshua and the team at Heron were fantastic, I have used them for several years and will continue to do so. They always go above and beyond, are friendly, proactive and thorough. 10/10

31 de julho de 2026
Avaliação não solicitada
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Resposta da Heron Financial

Thank you so much for your continued trust in Heron Financial over the years. It’s fantastic to hear that Joshua and the team consistently provide the friendly support you’ve come to expect!

Avaliado com 5 de um total de 5 estrelas

I had an excellent experience

I had an excellent experience — Kane and Rebecca stayed on top of everything and kept me updated promptly

31 de julho de 2026
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Resposta da Heron Financial

Thank you for your lovely feedback!

Avaliado com 5 de um total de 5 estrelas

Outstanding Service and Support Throughout My Mortgage Journey

We had a fantastic experience with Aidan and Zara throughout my mortgage application process. They were incredibly responsive, always available to answer my questions, and took the time to explain everything in great detail, making sure I understood each step of the process.
The whole journey was smooth and stress-free from start to finish. Even when there were a few hiccups with my credit file, Aidan and Zara worked tirelessly to find a solution and successfully secure a mortgage for me.
I had a fantastic experience with Aidan and Zara throughout my mortgage application process. They were incredibly responsive, always available to answer my questions, and took the time to explain everything in great detail, making sure I understood each step of the process.
The whole journey was smooth and stress-free from start to finish. Even when there were a few hiccups with my credit file, Aidan and Zara worked tirelessly to find a solution and successfully secure a mortgage for me.
Their professionalism, knowledge, and dedication gave me confidence throughout the process. I would highly recommend Aidan, Zara, and their team to anyone looking for a mortgage broker who genuinely cares about their clients and goes the extra mile to achieve the best outcome.
Thank you both for all your support!
Sri

15 de junho de 2026
Avaliação não solicitada
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Resposta da Heron Financial

Thank you so much for such a thoughtful review, Sri. We’re so pleased that Aidan and Zara were there to guide and reassure you every step of the way!

Avaliado com 5 de um total de 5 estrelas

Aidan has been nothing short of…

Aidan has been nothing short of phenomenal for us on two house moves now! Always quick to reply, with an abundance of clear information - clarifying any jargon - making us feel fully informed on our new mortgages. We can’t thank you enough 😊

30 de julho de 2026
Avaliação não solicitada
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Resposta da Heron Financial

Thank you so much for your lovely feedback. We're so pleased that Aidan has been able to support you through two house moves and provide the guidance and reassurance you needed each time!

Avaliado com 5 de um total de 5 estrelas

Mortgage broker recommendation

I was recommended to Aidan at Heron Financial by a friend. My wife and I wanted a mortgage but we're in our 50s and towards the back end of our working life.

Aidan listened to our situation and used his vast market knowledge to match us to a product that, frankly, we didn't know existed. It's made a real difference to our ability to buy a new family home.

Chloe and Aidan have walked us through the application process, the risks etc and have been very responsive and professional from day one.

30 de julho de 2026
Avaliação não solicitada
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Resposta da Heron Financial

Thank you so much for your lovely review. We’re so pleased that Aidan and Chloe were able to help you and your wife find the right mortgage for your circumstances!

Avaliado com 5 de um total de 5 estrelas

Aidan was efficient

Aidan was efficient, attentive and communicated and responded quickly which made the process much less stressful. I would highly recommend this service.

30 de julho de 2026
Avaliação não solicitada
logotipo da Heron Financial

Resposta da Heron Financial

Thank you so much for your kind review and recommendation. We’re delighted to hear that Aidan’s efficient approach and prompt communication helped make your mortgage journey much less stressful!

Avaliado com 5 de um total de 5 estrelas

Thank you, Aidan, Zara and Heron, for all the help

We previously used Heron for our flat purchase so we were keen to use Heron again when moving to a new property.

We have had a tricky buying and selling process which took just over a year, we have had multiple conversations back and forward with Aidan during this time and he has been nothing short of fantastic!

Aidan was always super helpful, knowledgeable and very fast to communicate back to me every time I had an query or update request. He was excellent during the whole process and made the mortgage side of things a breeze knowing it was all in hand.

Zara was also very helpful and communitive whenever I had a query post application and was a please to deal with.

Thank you, Aidan, Zara and Heron, for all the help the last year and we are very much looking forward to moving into our new home tomorrow!

30 de julho de 2026
Avaliação não solicitada
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Resposta da Heron Financial

Thank you so much for your lovely review. We're so pleased you chose Heron Financial again, and we're delighted that Aidan and Zara were able to support you throughout such a long and demanding journey!

Avaliado com 5 de um total de 5 estrelas

Aiden has been absolutely wonderful and…

Aiden has been absolutely wonderful and attentive from the first time we met with him. It can be really overwhelming buying a house and understanding how it all works, and as first-time buyers Aiden has been incredibly warm, helpful and patient with my partner and I. I highly recommend him to anyone looking for a mortgage broker, especially someone who is new to this process! The service has been exceptional and we are so grateful.

1 de junho de 2026
Avaliação não solicitada
logotipo da Heron Financial

Resposta da Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that Aidan provided such warm, attentive, and patient support throughout your first home-buying journey!

Avaliado com 5 de um total de 5 estrelas

Rachel Lewis and her colleagues at…

Rachel Lewis and her colleagues at Heron Financial were exceptionally helpful throughout our first-time home purchase. Their deep industry knowledge and strong, consistent support made the entire process smooth and stress-free. We couldn't recommend them more highly to anyone looking for a mortgage broker. Thank you all so much again!Sejun

28 de julho de 2026
Avaliação não solicitada
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Resposta da Heron Financial

Thank you so much for your wonderful review, Sejun, and congratulations on your first home! We're delighted to hear that Rachel and the team were able to support you throughout your home-buying journey!

Avaliado com 5 de um total de 5 estrelas

Heron Financial are great!

I had a great experience working with Rachel and Rebecca for my Mortgage application. Both had excellent communication, never over promised and kept me up to date at every stage whilst being extremely friendly yet professional. Couldn’t recommend them enough!

28 de julho de 2026
Avaliação não solicitada
logotipo da Heron Financial

Resposta da Heron Financial

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that Rachel and Rebecca provided such a positive experience throughout your mortgage application!

Avaliado com 5 de um total de 5 estrelas

Outstanding Service – The Best Mortgage Broker I Could Have Asked For

I cannot recommend Heron Financial highly enough. From the very beginning, the entire process was handled with professionalism, efficiency, and genuine care.

A massive thank you to Kane, who led my case from start to finish. He was absolutely exceptional throughout the whole mortgage process. His knowledge, communication, and dedication gave me complete confidence every step of the way. No question was ever too much trouble, and he always kept me updated, making what could have been a stressful experience feel straightforward and manageable.

I’d also like to give a huge thank you to Leona, who was incredibly helpful and supportive throughout the process. She was always friendly, responsive, and worked seamlessly alongside Kane to ensure everything progressed as smoothly as possible.

The whole team went above and beyond to secure my mortgage, and I genuinely felt they cared about getting the best outcome for me rather than treating me like just another client. Their professionalism, attention to detail, and outstanding customer service were second to none.

If you’re looking for a mortgage broker, I honestly wouldn’t go anywhere else. Kane, Leona, and the entire Heron Financial team have been absolutely fantastic, and I will happily recommend them to anyone looking for first-class service.

Thank you all so much—you’ve made buying my first home a brilliant experience. Five stars are truly well deserved!

17 de julho de 2026
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Resposta da Heron Financial

Thank you so much for your incredible review and for your recommendation. We're truly honoured that you chose Heron Financial to support you with such an important milestone!

Avaliado com 5 de um total de 5 estrelas

Heron

Dalia was very prompt in her responses and was patienr with all our questions

9 de julho de 2026
Avaliação não solicitada
logotipo da Heron Financial

Resposta da Heron Financial

Thank you so much for your kind review!

Avaliado com 5 de um total de 5 estrelas

Kane & Zara

Kane, Zara & Travis have all been wonderful! Zara is always on it and very fast at replying, which is amazing! They truly have been fantastic and they managed to get us a much lower mortgage rate than we were previously told!

7 de julho de 2026
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Resposta da Heron Financial

Thank you so much for your lovely feedback. We’re so pleased to hear that Kane, Zara, and Travis made such a positive impact on your experience!

Avaliado com 5 de um total de 5 estrelas

A very slick procedure from start to…

A very slick procedure from start to finish. Pointed in the right direction by George then advised by Gary finished off by Zara and new mortgage confirmed by Nationwide before the call was even over. Very impressed and would highly recommend.

3 de julho de 2026
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Resposta da Heron Financial

Thank you so much for your lovely feedback. We’re so pleased to hear that everything went so smoothly and that George, Gary, and Zara made the whole process feel quick and straightforward!

Avaliado com 5 de um total de 5 estrelas

Cannot recommend Heron highly enough ⭐️⭐️⭐️⭐️⭐️

We’ve trusted Heron financial for years with our mortgage and financial advice. I can’t recommend them enough. Fantastic team who work thoroughly to fulfil your requirements.

1 de julho de 2026
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Resposta da Heron Financial

Thank you so much for your wonderful review and for placing your trust in Heron Financial over the years!

Avaliado com 5 de um total de 5 estrelas

Chloe was incredible

Chloe was incredible. Following an issue that was nothing to do with Heron Chloe dedicated her time to help me and ensure that everything was sorted. She had great contact and couldn’t have been more helpful!

1 de julho de 2026
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Resposta da Heron Financial

Thank you so much for your wonderful review. We’re delighted to hear that Chloe was able to support you so well!

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