Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Ver mais
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Veja o que dizem as avaliações
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... Ver mais
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Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... Ver mais
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The solar panel installation was well coordinated (Eon next) and so far seems to be working well but rather lacking in documentation for a multi-thousand pound system. All workers friendly and knowle... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Informações de contato
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Reino Unido
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Excelente
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Staff member had to take leave
Staff member had to take leave, but nobody delegated to take his work, leading to ten day delay in removing scaffolding after install. Install team excellent, most efficient. People collecting scaffold did not have a good attitude, and scattered cable ties over neighbours fence.
27 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning. Thank you for your feedback. We're glad to hear that you were pleased with the installation team. We're sorry to hear about the delay in scaffold removal and your experience with the scaffold collection team. If you wish to discuss this further, please don't hesitate to contact our customer service team at info@hiesscheme.org.uk or on 0344 324 5242. Kind regards, HIES.
Excellent service all round
Carbon Energy Savings T/A Lime was keen to communicate and explain everything. Installation was quick and effortless as far as the customer was concerned, Follow up enquiries were dealt with swiftly by helpful staff, by phone or remotely.
30 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, John. We are pleased to hear that you received an excellent all-round service from your installers. Thank you for taking the time to leave a review. Kind regards, HIES.
It was great & quick to be fitted Great, quick work but…
It was great & quick to be fitted but I’m still trying to organise getting money back from electricity given back
6 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Lewis. Thank you for your positive feedback. We are thrilled to hear that your installers were great and worked quickly. If you require any further assistance, please do not hesitate to contact us at info@hiesscheme.org.uk or on 0344 324 5242. Kind regards, HIES.
Resposta da HIES
Good morning, Laura. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Excellent service…
Hies supported and guided me through the heat pump installation and related grants with professionalism and a palpable enthusiasm to help. I was genuinely impressed with their performance.
27 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Tony. Thank you for taking the time to leave a review. We are delighted to hear that you are impressed with the excellent service you have received from us. Kind regards, HIES.
From the Admin team to the installation…
From the Admin team to the installation team the service was excellent. I would highly recommend this company as the whole process was smooth and very professional from start to finish
22 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Stewart. We are delighted to hear that the service you have received has been excellent. Thank you for your positive feedback. Kind regards, HIES.
The products and benefits were laid out…
The products and benefits were laid out clearly and instilled confidence. The terms and conditions were very good with 0% loans, I mean who can turn that down ! Install and product are excellent, highly recommend these people!!
28 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for leaving a positive review. We are pleased to hear that you would highly recommend your installers. Kind regards, HIES.
Seamless installation
Seamless installation, completed in a courteous professional manner. Good communication from the team and left site neat and tidy. The team of Ben, Carl and Lee were great ambassadors for the company demonstrating thorough knowledge answering any and all questions.
20 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Ian. We are thrilled to hear that you have had a seamless installation from your installers. Thank you for taking the time to leave a positive review. Kind regards, HIES.
It was Excellent service from start to…
It was Excellent service from start to finish
23 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for your positive feedback. We are pleased to hear that you received an excellent service from start to finish. Kind regards, HIES.
Great customer care
24 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Gary. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Professional and helpful
Professional and helpful , couldn’t fault any part of the installation . Excellent
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Hilary. Thank you for taking the time to leave a review. We are delighted to hear that your installers were professional and helpful. Kind regards, HIES.
Very well delivered sales and…
Very well delivered sales and installation. Good customer service
1 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Ged. We are pleased to hear that you received good customer service from your installers. Thank you for leaving a review. Kind regards, HIES.
Great teamwork within the company
Great teamwork within the company, very thorough in what they do, could not fault them.
21 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, David. We are thrilled to hear that you could not fault your installers. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Perfect from start to finish
Although I had done a lot of research before selecting Skylar Solar but there was still a lot I didn't know about solar but the staff helped me to reach the right solution
for my property.
The installation was perfect with everything installed neatly and with regard to future proofing
I can fully recommend Skylar Solar
17 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for leaving a review. We are pleased to hear that you would recommend your installer, Skylar Solar. Kind regards, HIES.
It really went well
It really went well. Very professional staff, everything explained, no hassle installation.
14 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Neil. Thank you for taking the time to leave a positive review. We are thrilled to hear that everything went well and that your installers were very professional. Kind regards, HIES.
Solar Panels , great investment
We were approached by Net Eco Ltd who made an appointment to see both my husband and I to discuss all aspects of solar panels.They were not at all pushy but very informative and answered all of our questions regarding the benefits, guarantees and safety aspects of the system. We were very impressed at the quick and efficient installation of the solar panels and the ease of moving our energy supplier to Octopus as they will in the future be able to provide various different contracts once the paperwork is complete .All of the staff at Net Eco we have met are very helpful and extremely knowledgeable .
12 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Julie. Thank you for taking the time to leave a review. We are delighted to hear that all the staff at Net Eco Ltd have been very helpful and knowledgeable. Kind regards, HIES.
Did a fantastic job
Did a fantastic job. I would personally recommend them
16 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Peter. Thank you for taking the time to leave a 5-star review - we are pleased to hear that your installers did a fantastic job. Kind regards, HIES.
An excellent experience from initial…
An excellent experience from initial contact to final commissioning. Well done to all concerned.
22 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, David. We are thrilled to hear that you had an excellent experience with your installers, from the initial contact to the final commissioning. Thank you for leaving a positive review. Kind regards, HIES.
I would recommend this service which…
I would recommend this service which was 1st class from the start to the end. No question was to difficult, if the question know the answer they would fined out the installation was was very straight forward.
9 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Elaine. We are pleased to hear that your installation was very straightforward. Thank you for leaving a positive review. Kind regards, HIES.
I was very pleased with the overall…
I was very pleased with the overall service provided. The installation team were professional, friendly, and kept me informed throughout the process. Communication was clear from start to finish, and any questions I had were answered promptly. The work was completed to a high standard, and the whole experience was smooth and well organised. I would happily recommend Edanpowerportal Limited to others.
17 de maio de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Chris. We are delighted to hear that Edanpowerportal Limited was professional and friendly throughout your installation. Thank you for taking the time to leave a review. Kind regards, HIES.
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