HIESAvaliações 

1.314
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The solar panel installation was well coordinated (Eon next) and so far seems to be working well but rather lacking in documentation for a multi-thousand pound system. All workers friendly and knowle... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de energia solar

Escrito pela empresa

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.314)

469 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I would recommend this service which…

I would recommend this service which was 1st class from the start to the end. No question was to difficult, if the question know the answer they would fined out the installation was was very straight forward.

9 de março de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Elaine. We are pleased to hear that your installation was very straightforward. Thank you for leaving a positive review. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

I was very pleased with the overall…

I was very pleased with the overall service provided. The installation team were professional, friendly, and kept me informed throughout the process. Communication was clear from start to finish, and any questions I had were answered promptly. The work was completed to a high standard, and the whole experience was smooth and well organised. I would happily recommend Edanpowerportal Limited to others.

17 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi there, Chris. We are delighted to hear that Edanpowerportal Limited was professional and friendly throughout your installation. Thank you for taking the time to leave a review. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Protected Investment

HIES helped me to feel like my investment was protected by someone other than the installer.

16 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Jonathon. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Really fast and efficient service.

Really fast and efficient service.

16 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, thank you for taking the time to leave a positive review. We are pleased to hear that the service you received was fast and efficient. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

The service and support are excellent

The service and support are excellent, particularly from Josh. His explanations of the product and features were very impressive.

16 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi there, we are pleased to hear that the service and support you received from your installers were excellent. Thank you for your positive review. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

I couldn’t recommend this company more

I couldn’t recommend this company more. Applying with ADHD can be difficult at times, but they supported me every step of the way from start to finish with my application. Jonathan and Fiona were especially helpful throughout the process, and I even had the chance to speak with the director. The customer service was excellent, with clear communication and support the whole way through. A very professional and understanding service overall.

15 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Matthew. We are thrilled to hear about the excellent support you have received from HIES, particularly from Jonathan and Fiona. Thank you for taking the time to leave a review. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

A good company to work with

A good company to work with. Staff friendly and efficient. System works well and no post installation works needed.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi there, William. We are pleased to hear that your installers were friendly. Thank you for leaving a positive review. Kind regards, HIES.

Avaliado com 4 de um total de 5 estrelas

Slow process

Slow process

14 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good afternoon, Stephen. Thank you for taking the time to leave a review. We understand that you felt the process was slow. If you would like to discuss this further with us, please do not hesitate to contact our customer service team on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

The equipment was installed by polite…

The equipment was installed by polite and friendly team and the equipment works well.

7 de abril de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Gareth. Thank you for taking the time to leave a positive review. We are pleased to hear that your installers were polite and friendly. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

HAPPY WITH ALL CRC STAFF

HAPPY WITH ALL CRC STAFF. INSTALLER AND CUSTOMER SUPPORT VERY GOOD.

26 de março de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Julie. We are pleased to hear that you are happy with your installers and the customer support. Thank you for taking the time to leave a review. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Communication from HIES is good

Communication from HIES is good. Made me feel that should there be a problem, they'd be there to help. Recommended. Best have backup when spending lots with a tradesperson. Thankfully my installer was super.

11 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Chris. Thank you for taking the time to leave a positive review. We are thrilled to hear that communication with HIES has been good and that your installer was superb. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Zest energy is very good company

Zest energy is very good company. If I have a problem with solar panels set-up they are there when I phone to help. Very pleased with them.

8 de abril de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi John, we are thrilled to hear that you are pleased with Zest Energy. Thank you for leaving a positive review. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

A friendly, helpful and effective team.

We chose this company because they were friendly, local and had good reviews. We can certainly say we were not disappointed. From initial plans to the handing over process Domelec have been easy to communicate with, listening to our requirements during the planning stage, quick to answer queries and effective when resolving the few issues we have encountered. The team have all been really kind and supportive. The solar panels and battery look great and have been really effective so far. One member of the team helped us to connect to the app and talked us through the main features before they left on instillation day. The office team have been very flexible about how we pay and have efficiently done all the necessary paperwork to get the appropriate certificates for our system. I would definitely recommend Domelec if you are considering going solar.

9 de abril de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi Joanna, thank you for taking the time to leave a positive review. We are delighted to hear that Domelec Electrical & Solar Limited was easy to communicate with and friendly. Kind regards, HIES.

Avaliado com 4 de um total de 5 estrelas

professional salesman, not so for the panel installers

the initial point of contact with Jack the salesman was great. He had all the relevant knowledge and provided information , very professional

electrician / roofers installing panels need a bit more customer facing skills.

Example, men who installed the panels did not even notify me that they finished .. they simply walked away and left the electrician behind.

7 de abril de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, Simon. Thank you for taking the time to leave a review. We are pleased to hear that your initial point of contact with the sales team was very professional. We understand your feedback regarding your experience with the installers and their customer-facing skills. If you wish to discuss this further, please contact us on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Excellent communication

Excellent communication, great service overall. Reassured on the process and support available.

8 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi Kaz, thank you for your review. We are thrilled to hear that you received excellent communication and a great service overall. Kind regards, HIES.

Avaliado com 1 de um total de 5 estrelas

I got in touch with this organisation…

I got in touch with this organisation at the end of March as I am having lots of issues with a solar installation completed by Effective Home.

I provided HIES with all the information they requested and copies of email correspondence between myself and Effective Home.

I found that HIES did nothing to help my case whatsoever and did not do anything to address my issues with Effective Home .

18 de março de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi Simon, we're sorry to hear you feel disappointed with your experience. We take all feedback seriously and would encourage you to contact us directly at info@hiesscheme.org.uk so we can discuss your concerns further. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Great savings cleaner environment

Giving me a great information about how to save money on electricity bills and how to make a contribution to the environment by reducing carbon dioxide and that exactly what I want saving money on electricity and my house is greener and there products it delivered what they said
Thank you very much

4 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, thank you for your 5* review. We are pleased to hear that you have been provided with great information. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

Absolutely great that traders have this assoc

Absolutely great that traders association keeps an eye on their members and checks up on their work and their attitude to the job carried out gives consumers a great deal of peace of mind

3 de maio de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Hi Brian, thank you for your review. We are thrilled to hear your positive feedback and that you have received peace of mind through our services. Kind regards, HIES.

Avaliado com 5 de um total de 5 estrelas

The whole experience was like a…

The whole experience was like a military operation i served 22 years in the Royal Airforce as an electronic engineer thank you Deborah and Charlie team.
All the horror stories are unfounded I now have a home which is warm everywhere and the water pressure is amazing.

26 de março de 2026
Avaliação não solicitada
logotipo da HIES

Resposta da HIES

Good morning, thank you for your review. We are so pleased to hear the positive feedback regarding your installation. Enjoy your new product! Kind regards, HIES.

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