Highstreet Outlet Avaliações 

62
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have bought many lovely items from this company in the past. Unfortunately for the last few months the choice of clothes has been unappealing. The emails showing new items don’t show a good variety... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Made a few purchases no problems it's a shame disgruntled customers leave poor reviews and really happy customers don't . The company always give clues to what brand you are buying so you know yours... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought a few times from this company recently, quality items, fast delivery and always well packaged, would definitely recommend, I wish I’d found them sooner!

Avaliado com 5 de um total de 5 estrelas

I’ve had some great buys from HSO, but sadly my last order didn’t arrive. The delivery tracker showed it was ‘stuck’ at the Evri depot. I emailed HSO who picked up my email quickly. Bella reserved... Ver mais

Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,4

Todas as avaliações

(62)

34 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I have purchased several items from…

I have purchased several items from HSO, and have always been happy with my purchases.
Earlier this summer I ordered a pair of straight leg jeans, and received skinny leg. This error was promptly put right and the return was free, with no hesitation.
Very happy with this company.

29 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely clothes

Lovely clothes, I have been very happy with with everything I have bought. A great company that sell good quality clothes at reasonable prices 💕

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great items, amazing prices!

As a returning customer, I'm always so pleased with my purchases from HSO. Great pieces, lots of choice, amazing prices! Plus a speedy delivery! Can't recommend this online shop enough!

9 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have purchased quite a few items from Highstreet Outlet.

I have purchased quite a few items from Highstreet Outlet and have never been disappointed. Quality is good, with some really outstanding dresses, bags, jackets etc, and it is beautifully packed and dispatched immediately. If there has been the need to return they refund you immediately and when there was a delivery issue by couriers they rectified it immediately. The ladies there are outstanding in their service. This is my go to company for clothes. Thank you ladies.

20 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic!

Have ordered from highstreet outlet a couple of times and have always had a great experience. Customer service was great as I am between sizes and was unsure what would fit best. I sent them a message on instagram and had a reply within the hour. The discounts are great and would definitely order from them again.

10 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this company

Love this company. Great discounted clothes, service and the ladies are all great, real people…love their lives everyday and you get to see the clothes on all shape's, size’s and heights. I’m addicted! 🤩

10 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rubbish !

I'm giving it one as it's the least I can give !
The clothes are poor quality.
The cut of cloth is terrible.
Returns policy is stupid.
Never to use again.
And I suggest you don't either.

3 de setembro de 2024
Avaliação não solicitada
logotipo da Highstreet Outlet

Resposta da Highstreet Outlet

We have requested further information from this reviewer because we don't have an order in this reviewers name. Just to clarify, we do accept returns within 14 days of receipt, it's really easy to return to us and we pride ourselves on the speed of which we refund returns, we feel this does contribute to the huge number of regular customers that we are fortunate to have. If the customer did place an order in another name, and would like to get in touch, our customer service team are always more than happy to assist on enquiries@highstreetoutlet.com.

Avaliado com 5 de um total de 5 estrelas

Happy bunny here …

Made a few purchases no problems it's a shame disgruntled customers leave poor reviews and really happy customers don't . The company always give clues to what brand you are buying so you know yourself if they run big/ small especially on the live broadcasts on insta Facebook even measuring the garments for you ! I ordered on Monday evening email from Evri Tuesday saying item on way so finding a quick delivery standered £3.99 postage or free if a large spend over £50.00:
Found the company helpful and great value

9 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

Great company, nice clothes and perfect prices!
I have bought a few garments from HSO and everything has always arrived promptly.
My size is between 10 and 12, and buying the right size online is sometimes challenging. However, the staff at HSO have always answered all my questions; they are very helpful.
Thanks HSO.

15 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sent me an item that had been used…

Sent me an item that had been used denied it but then said they sometimes wash their clothes. Very poor customer service won’t be ordering from them again

2 de setembro de 2024
Avaliação não solicitada
logotipo da Highstreet Outlet

Resposta da Highstreet Outlet

We were sorry to hear that you were unhappy with your purchase, it is not our policy to wash clothes at all, and we are sorry that our email was misunderstood. All of our clothing is surplus and perfect stock, and you are, of course welcome to return any item for a full refund. We are platinum rated (the highest obtainable) on Feefo, which does give a more balanced reflection of our customer service.

Avaliado com 1 de um total de 5 estrelas

Feedback/ observation

It seems if you have a complaint or an issue they will just block you from fb and Instagram, how unprofessional.

12 de abril de 2024
Avaliação não solicitada
logotipo da Highstreet Outlet

Resposta da Highstreet Outlet

Thank you for your comment.
Please do allow us to clarify why this review has been left in this instance, and to also highlight that blocking people from our social community is, of course, not our common practice.
The reviewer is associated with a former employee of Highstreet Outlet.
The reviewer is not blocked from our social platforms, and does not follow us on our social platforms.
We do not block customers from our social media channels, and we pride ourselves on our high levels of customer service, for which we have have won awards on the Feefo review platform - where we are Platinum rated. We are also highly rated on Google and Facebook. Please do bear in mind that reviews on this platform are not always from verified customers.

Avaliado com 1 de um total de 5 estrelas

Unfortunately the purchases I bought…

Unfortunately the purchases I bought were wrongly sized ( too small ) it cost me £13 to return of which HSO agreed to pay £5 but then sneakily knocked it off my refund and blocked me on Facebook so I couldn’t contact them. Ummm…….unprofessional and cheats. Sad to see such disingenuous people trading in the fashion industry 😢 I have received a reply, sadly as expected their refund was less the £5 postage they had said they would contribute. The fact of the matter is that high street outlet are selling goods cheaply that are wrongly sized and will not pay for the return postage. HSO admitted in our string of emails that the jeans came up small. This is a genuine review and was not meant to be defamatory. Please note the truth can not be defamatory. Btw I do not live in Jersey! Thanks for getting in contact at this late date HSO.

24 de junho de 2023
Avaliação não solicitada
logotipo da Highstreet Outlet

Resposta da Highstreet Outlet

We sadly did have to block this customer from Facebook, after a series of many emails, we very rarely have to block customers, and did not take the decision lightly. The customer received some jeans that did not fit, and as a gesture of good will, we offered to cover some of her return P&P (the customer is a Jersey resident). On receipt of her return we issued a full refund. There was nothing sneaky or cheating, and this is actually untrue and defamatory. We would like to reassure any customers reading this review that we are actually Feefo platinum rated, and really do go out of our way to help our customers. We would advise that if you are ordering from outside of the UK, and items are unsuitable, that the return costs can be considerable and will fall to the customer, unless of course they are faulty in which case we are more than happy to assist and cover the full cost of returning. The jeans are now with us, and are in perfect condition and we are pleased to say that we issued a refund in full to this customer.

Avaliado com 5 de um total de 5 estrelas

Really impressed

Really impressed. Items posted same day as order. Good email communication. Three items arrived, two items were lovely, fitted great and looked amazing, one I didn't like when I tried it on so returned it. Postage wasn't much. Refund processed really quickly. No issues at all. Will use again.

27 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

Great quality clothes with very reasonable prices. Always a good variety to choose from and prompt delivery.

16 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Shopping with this Company.

Love Shopping with this Company.. Great Quality and PRICES.. and it feels very Friendly too. Which is nice. what i like is how they Show all the new Arrivals on a Friday so you can view them before and treat yourself. Also one item I returned for an Exchange and this was dealt with very quickly . 10 out of 10. From me. WELL DONE LADIES and the little dog Monty who sometimes makes an appearance on a Friday .

7 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely clothes & CS

Great site offering cheaper & more affordable high street brands for ladies.
Fast delivery & great customer service.
*Only issue is you have to pay return postage fees.

11 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Reliable seller

Prompt, reliable service.
Items as expected and good value.
No postage charges as spent over £40.
Would certainly not hesitate to use again.

15 de janeiro de 2021
Avaliação não solicitada

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