Waited six weeks for a silver ring set. Received a gold set. Company stated because I ordered a free necklace that held up the order. Asked would I like free earrings. Replied no I wait for free n... Ver mais
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Veja o que dizem as avaliações
Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Ver mais
A empresa respondeu
I’m very unhappy with my order, UK000003161. It took 2 weeks to arrive, which was already disappointing. I ordered a pair of earrings, but the pearl colours do not match. I raised this with your... Ver mais
I received my silver dragon with pearl and its stunning. Its even better then the picture and fantastic quality. I got it for my daughter's birthday which is not until next month but I had to give it... Ver mais
A empresa respondeu
2,9
Bom
120 avaliações
Respondeu a 59% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Item arrived within a week
Item arrived within a week. Swift response to emails the item was smaller than I imagined it would be, but good quality. Happy to use again
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Chris,
Thank you for your feedback.
We are pleased to hear that the item arrived promptly and that you were satisfied with the quality and our responsiveness. We appreciate your feedback regarding the size; this will assist us in improving our product descriptions.
We look forward to serving you again.
False Advertising & defective to Poor Quality
The Hi Pearl company advertises their pearls as high quality jewelry with most pearls with a rating of “AAAA.” According to their website, “AAAA” stands for “Good to strong luster…95% clean.” There is no real standard rating for pearls which makes it hard for individuals to trust companies. The quality of the pearls they sell I wouldn’t wear let alone gift to someone. The Pearls have pits and blemishes all over and through out that are noticeable from far. I have experienced multiple problems from receiving two different tones - to bent earrings, to uneven placement of the pearl on the stud, to no luster at all along with the pits and blemishes. The quality is so horrifying! In my perspective, their pearls should have been advertised as “A” quality and that is being graceful. Other reviews on here called it thrash- which is true. The original order was placed on October 6 and i have had the earrings replaced three times. The first time, Hi Pearl customer support apologized and acknowledged the earrings i received were “defective.” After receiving the same poor quality- their response from customer support was “ We select the best shape and quality to make this product…. Please understand.” I am no longer concern about the money that was wasted- it is more important to warn others to steer away from this company and not make the same mistake i did trusting this company. If the website allowed for pictures- the pictures alone would reflect their poor quality without having to write the review.
Also- it is true that the wait time is around a month.
4 de dezembro de 2025
Avaliação não solicitada
Would give zero star if I could
Would give zero star if I could. Order UK000002115 arrived later than expected. Then notice a defective in one of the item. Wanted to really return the whole order as they look so cheap, nothing like website. Have emailed the company several times on their email address provided but no reply and even submit several tickets.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Madam/Sir,
We regret to hear that your experience with order UK000002115 did not meet your expectations. We acknowledge the frustration caused by delayed deliveries, defective products, and unmet expectations, as outlined on the website.
We acknowledge that the lack of response to your repeated emails and support tickets has caused you concern, as this falls far short of the service standards we strive to uphold. We endeavor to respond to all emails within 24 hours; however, please note that occasionally, these may be directed to your spam folder. To address this issue promptly, please contact us via Facebook message. We will assist you promptly.
Your feedback is crucial to us. We place great importance on our customers and would like to take this opportunity to correct the issue. We look forward to hearing from you so that we can take immediate action.
!!VORSICHT!! FINGER WEG!!
!!! VORSICHT !!!
Es wurde Ware in Höhe von über 100 Euro bestellt die zurückgehen soll. Laut Internetseite hat man ein Rückgaberecht von 60 Tagen und um weitere Informationen zur Retoure zu bekommen, soll man HiPearl per e-Mail kontaktieren. Nach mehreren e-Mails und Tage kommt keine Rückmeldung. So das man nicht weiss wie und wohin die Retoure gehen soll.
Ein Anwalt wird hinzugezogen, denn man hat kein Geld zu verschenken.
Ich sag nur FINGER WEG von HiPearl.
Man hätte sich die Bewertungen vor einer Bestellung durchlesen sollen.
Werde auf jedenFall andere Wege einleiten.
24 de novembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Hallo,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Wir bedauern außerordentlich, dass Sie mit unserem Service unzufrieden sind, und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.
Wir verstehen Ihre Situation bezüglich der Rücksendung und möchten betonen, dass wir stets um eine schnelle und reibungslose Abwicklung bemüht sind. In der Regel erhalten Sie innerhalb von 24 Stunden nach Erhalt Ihrer E-Mail eine Antwort. Es besteht die Möglichkeit, dass die E-Mail in Ihrem Spam-Ordner gelandet ist und Sie sie deshalb nicht erhalten haben. Um Ihr Problem zügig zu lösen, senden Sie uns bitte Ihre Bestellnummer und Ihre Kontaktdaten per privater Nachricht über Facebook. Unser Kundenserviceteam wird Ihnen alle notwendigen Informationen zur Rücksendung zukommen lassen, um Ihr Problem zu lösen.
Unser Ziel ist es, jede Kundenerfahrung positiv zu gestalten. Wir hoffen, dass wir Ihnen eine zufriedenstellende Lösung anbieten können, und möchten uns für die bisherigen Mängel entschuldigen.
Vielen Dank für die ehrlichen…
Vielen Dank für die ehrlichen Angaben/Bewertungen hier zu dem Schmuck und zu der Lieferung. Ich weiß was ich zu tun bzw. zu unterlassen habe. Danke Allen!
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Hallo Hildi,
vielen Dank für Ihre Rückmeldung. Es tut uns sehr leid, dass Sie mit unserem Schmuck und dem Lieferprozess nicht zufrieden waren. Ihr Feedback ist uns wichtig, und wir möchten die Situation gern klären und lösen.
Wir verstehen Ihre Bedenken bezüglich einiger negativer Bewertungen und möchten betonen, dass dies in solchen Fällen völlig normal ist. Ich möchte Sie jedoch ermutigen, sich unser positives Feedback von echten Kunden anzuschauen. Es ist wichtig zu verstehen, dass es unmöglich ist, jede Marke zu zufriedenstellen, da selbst renommierte Marken Gegenstand von Kritik sind. Ich kann Ihnen versichern, dass unser Unternehmen niemals an betrügerischen Praktiken beteiligt war. Entscheiden Sie sich für uns, und Sie können sicher sein, dass Sie keinen Verlust erleiden werden. Unser Unternehmen bietet einen umfassenden Kundendienst an, der ein 60-tägiges Rückgaberecht sowie eine einjährige Garantie umfasst. Bitte zögern Sie nicht, den Schmuck zu tragen, den Sie schätzen, auch wenn Sie kleine Sorgen haben. Für Fragen zu Produkten oder Bestellungen steht Ihnen unser Service-Team unter service@hipearl.com zur Verfügung. Gern stehen wir Ihnen mit unserer Unterstützung zur Verfügung und werden uns zeitnah um Ihr Anliegen kümmern.
Wir werden uns bemühen, Sie bei der Lösung dieses Problems zu unterstützen.
Finger weg von diesem absolut…
Finger weg von diesem absolut unzuverlässigen Anbieter!! Ich habe vor einigen Wochen dort eine Bestellung in Höhe von über 100 Euro aufgegeben und warte seitdem darauf, dass diese Bestellung überhaupt erstmal in den Versand geht!!
Auch auf eine Mail und auf ein Ticket, dass ich schon vor x-Tagen eingestellt habe, bekomme ich keinerlei Reaktion!!
Das ist ein Grotten-schlechter Kundenservice!
Ich kann nur hoffen, dass mein Geld nicht futsch ist (Bezahlung erfolgte natürlich im Voraus per PayPal!!) und ich doch noch irgendwann die Sendung bekomme!!
War eigentlich als Weihnachtsgeschenk gedacht, aber offensichtlich muss ich mich jetzt nach was anderem umsehen!
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Hallo Gerhard,
wir bedauern das unangenehme Erlebnis, das Sie beim Einkaufen hatten, sehr und möchten uns dafür entschuldigen.
Da Sie die Stornierung Ihrer Bestellung beantragt haben, haben wir nach unserer Antwort auf Ihre Nachricht keine Rückmeldung erhalten. Die E-Mail ist wahrscheinlich in Ihrem Spam-/Junk-Mail-Ordner gelandet, weshalb Sie sie nicht erhalten haben. Sie können dies überprüfen und uns antworten, damit wir Ihnen so schnell wie möglich bei der Lösung dieses Problems helfen können. Alternativ können Sie uns auch über eine Facebook-Nachricht kontaktieren, um Ihr Problem zu lösen. Wir versprechen, uns umgehend um Ihre Situation zu kümmern und Ihre Anfrage vorrangig zu behandeln.
Wir schätzen das Vertrauen jedes Kunden und werden unser Möglichstes tun, um Ihnen bei der Lösung des Problems zu helfen und sicherzustellen, dass Ihre Rechte gewahrt werden. Wir freuen uns auf Ihre Antwort, damit wir Ihre Anfrage so schnell wie möglich bearbeiten können.
DO NOT BUY!
First of all, yes—the photos on the website look stunning. But that’s literally the only good thing about this brand.
The actual product is an absolute joke. The pearls aren’t polished at all, the metal feels cheap, and the finish looks nothing like the pictures online. The gap between the metal and the pearl is ridiculously huge, even though the website photos show a “perfect fit.” It’s blatant false advertising.
And let’s talk about shipping: the website claims delivery in 5–7 days, but in reality it takes more than twice as long. Another lie on top of the already misleading product photos.
To put it bluntly, this brand relies on pretty pictures to scam people into impulse buying. The product is nowhere near worth the price—honestly, it feels like low-quality factory junk. Do yourself a favor and don’t waste your money on this brand (very likely another mass-produced Chinese knockoff brand).
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Madam/Sir,
Thank you so much for taking the time to share your shopping experience. We sincerely apologize for the numerous issues you encountered during this purchase.
We are always committed to providing our customers with high-quality products and services, but we regret that we were unable to meet your expectations this time. We have noted down the issues you mentioned regarding pearl polishing, metallic texture, craftsmanship details, and logistics timeliness and will immediately forward them to our quality control and supply chain teams for rigorous verification of product manufacturing standards and the accuracy of our claims.
To resolve your issues, please contact us at service@hipearl.com. Our manager will personally follow up on your issue and help you resolve it.
We place great importance on customer feedback, and your opinions will help us to improve continuously. We apologize again for this unfortunate experience and look forward to the opportunity to provide you with better service in the future.
This stuff is trash
This stuff is trash, don't waste your money.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Robyn,
Thank you so much for taking the time to leave your feedback. We are very sorry to have seen your comment; our product clearly did not meet your expectations.
We are always committed to providing our customers with high-quality products and services, and your feedback is very important to us. To better understand the problem you encountered and assist you in resolving it, we sincerely invite you to contact us at service@hipearl.com with your order information. We will be happy to help you resolve the issue.
We hope to have the opportunity to handle this matter properly for you. We look forward to hearing from you.
This website steals advertising photos…
This website steals advertising photos from legit companies. They will copy their products and sell it very cheap and poor quality. Beware of counterfeit.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Lani,
Thank you for taking the time to provide feedback. We are committed to addressing any customer concerns to ensure their satisfaction. We would like to take this opportunity to express our sincere apologies for the disappointment you have experienced during your recent shopping trip.
We are committed to providing our customers with high-quality products and authentic product displays. All our products are designed and manufactured in-house. If you would like to better understand and resolve the issue you encountered, please do not hesitate to contact our customer service team. We are committed to addressing your concerns and regaining your trust.
We appreciate your feedback; it is instrumental in helping us enhance our services.
I strongly advise everyone to avoid…
I strongly advise everyone to avoid buying from HiPearl. This company is fraudulent and misleading. The so-called “pearls” they sell are completely fake, nothing like what they advertise on their website. When I received my order, the quality was cheap, clearly imitation, the colour of Tahitian pearl faded after 10days of wearing and nowhere near worth the money I paid.
When I tried to raise my concerns, their customer service was unhelpful and dismissive. They refuse to take responsibility and make refunds extremely difficult, even though they are knowingly selling fake products. If you’re considering buying from them—don’t. Save your money and buy from a reputable jeweller instead.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Vida,
Thank you so much for taking the time to leave us feedback. We are deeply shocked and sorry. This was not the shopping experience we had anticipated.
We always believe in selling authentic pearls. In order to thoroughly investigate and resolve your issue, we kindly ask that you contact us at service@hipearl.com or via Facebook Message, and we will do our best to resolve the issue.
We would like to express our sincere apologies for the disappointment and inconvenience this experience has caused you. We are committed to rectifying this error and regaining your trust.
Great customer service
Very helpful and responded to my email fast.
20 de agosto de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Kitty,
We are delighted to receive your compliments.
We are pleased to assist you. Promptly responding to and resolving your issues is our top priority.
We are committed to providing you with the highest standards of service.
I had a question regarding tarrifs and…
I had a question regarding tarrifs and immediately got an answer from the service team at Hi Pearl that let me know there would not be any. And there wasn't!
Love my beautiful pearl and peridot necklace. Amazing value.
3 de setembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Michele,
Thank you so much for your wonderful review!
We are pleased to hear that you received timely assistance from our service team regarding tariffs and are delighted that you are enjoying the beauty of your pearl and peridot necklace. We hope you will enjoy wearing your beautiful new piece for many years to come.
Should you have any further questions or require assistance, please do not hesitate to contact us.
Very disappointed
Very disappointed
I ordered the black pearl and received a bright green that I could have bought at a $2.00 shop
They make it very difficult to return and expect you to keep what they send.
It cost me $200.00 Au for a pice of garbage worth $5.00
Don’t order from them it’s a new way of scamming people.
Never order from them again
1 de setembro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Madam/Sir,
Thank you very much for taking the time to share your feedback. We are deeply sorry for the inconvenience you experienced during your purchase.
We take your concerns about color discrepancies and product quality very seriously. We apologize for any dissatisfaction you may have experienced. We understand that due to lighting conditions and photography techniques, there may be slight differences between the image and the actual product. Your experience is important to us, and we hope to resolve this issue immediately.
To further process your order, please contact us via private message or our customer service email (service@hipearl.com). We will prioritize your issue and ensure a satisfactory resolution.
We are committed to providing customers with high-quality products and services, and your feedback helps us to continuously improve. Thank you again for your feedback, and we look forward to the opportunity to earn your trust again.
Best customer service possible
I've purchased numerous times and different items .... from pink pearl sets of pendants and earrings to my favorite animal pendants!!!!!!
When purchasing that many items I did have1 item that I had a complaint about...
Hipearl not only "made it right" I found the company went far above and beyond to ensure my complete satisfaction!!!!!!
I do find pendants like the spider and angler fish to be the cutest!!!! They make an adorable collection hanging from my rear view mirror of my sports car !!!!! Their also way too cute to just be hidden in the jewerly box....
This is an online company that stands by their craftsmanship and insisted on your complete satisfaction !!!!
21 de agosto de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Ryan,
Thank you so much for taking the time to share such kind and detailed feedback!
We’re truly grateful for your continued support and thrilled to hear that you love your pendants and earrings—especially the spider and angler fish designs. They definitely make a fun and unique statement hanging from your rearview mirror!
We are extremely grateful for your acknowledgement of our dedication to customer satisfaction. We always prioritize rectifying issues, and we are pleased to have resolved your concern in a way that surpassed your expectations.
We can’t wait to help you grow your adorable collection even more! Feel free to reach out anytime—we're always here for you.
Worth to buy
The products they sent to me are absolutely amazing. It is hard to find accessory with unique designs. But they do the amazing job. Definitely will purchase again.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Ruby,
Thank you so much for your kind words!
We’re thrilled to hear that you love our products and appreciate the unique designs—it means the world to us. Creating one-of-a-kind accessories is our passion, and feedback like yours motivates us to keep doing what we do.
We look forward to serving you again in the near future.
75 Euro für Chinamüll der 2 Wochen hebt.
Ich habe für 75 € eine Kette in Kaninchenform gekauft, der Bauch des Kaninchen ist eine große weiße Perle.
Die Kette hat einen Monat gebraucht bis sie aus China angeliefert wurde.
Für mich als Kundin war jedoch nicht vorher feststellbar das es sich um Chinesischen billigramsch handelt.
Als die Kette endlich da war sah man sofort das es sich um minderwertige Materialien handelt- ich habe die Kette trotzdem getragen.
Nach 2 Wochen ist jedoch die perle aus dem Bauch gefallen
- ich habe reklamiert und warte jetzt schonwieder seid 4 Wochen auf die ersatzkette.
Kundenservice- Fehlanzeige
Produkte die verkauft werden - billiger Chinamüll der für MASSIG Geld verkauft wird
Fazit- bitte lasst die Finger davon - NICHT EMPFEHLENSWERT
1 de julho de 2025
Avaliação não solicitada
Resposta da Hipearl
Hallo Gina,
vielen Dank für Ihre ehrliche Rückmeldung.
Wir bedauern Ihre unbefriedigende Erfahrung und möchten betonen, dass wir Ihre Kritik an der Qualität und der Bearbeitungszeit des Produkts sehr ernst nehmen. Unsere Produkte sind auf Langlebigkeit ausgelegt, aber leider ist ein Problem aufgetreten. Wir haben umgehend reagiert und Ihr Produkt noch am selben Tag, an dem wir Ihre E-Mail erhalten haben, erneut verschickt. Bitte beachten Sie, dass einige Produkte zusätzliche Produktionszeit benötigen, was zu einer Verzögerung führen kann. Wir arbeiten aktiv daran, dieses Problem zu beheben, damit die Kunden ihre Produkte so schnell wie möglich erhalten. Wir möchten uns in aller Form für die entstandenen Unannehmlichkeiten entschuldigen. Wir werden aus dieser Erfahrung lernen und unsere Prozesse entsprechend optimieren.
Wir schätzen Ihr Feedback und hoffen, dass Sie uns beim nächsten Mal eine weitere Chance geben werden. Wenn Sie weitere Fragen oder Bedenken haben, können Sie uns gerne kontaktieren.
PEAR: keine Reaktion vom Kundendienst
Bisher war ich immer sehr zufrieden mit den Versand und allem. Jetzt habe ich einen Luftkühler bestellt, der schnell geliefert, aber bei der Lieferung beschädigt wurde.Der Karton ist defekt und leider ist bei dem Gerät auch ein Teil rausgeplatzt. Nach Reklamierung und Anforderung des Rücksndescheins, hat PEARL zwar in meinem Kunden-Account einen Retoureschein bereit gestellt, nur kann man diesen Schein nicht anklicken oder ausdrucken. Nach mehr maligen Anschreiben des Kundendienst, hat sich nichts getan. Keine Antwort und man hat zwar wieder einen Retoureschein bereitgestellt, das Problem bleibt das selbe. Nun werde ich das Gerät so zurück schicken. Ich bin sehr enttäuscht und werde bei PEARL nichts mehr bestellen. Für mich unverständlich, wie man so mit Kunden umgehen kann.
7 de julho de 2025
Avaliação não solicitada
Resposta da Hipearl
Hallo Kapseke,
vielen Dank für Ihre Rückmeldung.
Es tut uns sehr leid, dass Sie mit unserem Kundenservice und der Abwicklung Ihrer Reklamation unzufrieden sind. Für den entstandenen Produktfehler möchten wir uns in aller Form entschuldigen. Sie können uns detaillierte Informationen und Fotos über diese E-Mail-Adresse kundenservice@gnoce.de senden, damit wir Ihnen helfen können, das Produktproblem zu lösen. Wir werden das Problem so schnell wie möglich lösen, nachdem wir Ihre E-Mail erhalten haben.
Ihre Zufriedenheit ist für uns von höchster Priorität, und wir werden uns bemühen, Ihr Anliegen zeitnah und zu Ihrer Zufriedenheit zu behandeln.
Excellent customer service
I had an issue with the product I purchased. Not the fault of Hipearl. I asked for a refund, but since there was nothing wrong with the product, they offered me a different solution. Ms Grace was cordial and extremely helpful. Because of her diligent work, the issue was solved. Very good customer service!
16 de junho de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Peter,
Thank you so much for taking the time to share your kind words about your experience with our customer service team!
We’re thrilled to hear that Ms. Grace was able to assist you so effectively and that her cordial, diligent approach made a positive difference in resolving your issue. At Hipearl, we always strive to provide solutions that prioritize our customers’ satisfaction, and it’s wonderful to know we hit the mark for you. Your feedback truly means a lot to us and will certainly be shared with Grace and the rest of the team as a reminder of the impact great service can have.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We appreciate your support and hope to serve you again soon!
Wonderful jewelry at amazing prices!!!
Wonderful jewelry at amazing prices!!!
25 de maio de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Brianna,
We are delighted to hear that you are pleased with your purchase.
We are delighted that you have been impressed by the value for money offered. It is our valued customers like you that make our work so rewarding.
Looking forward to serving you again in the near future.
Billiger Plastikschmuck
Billiger Plastikschmuck. 70€ bezahlt und die Sachen bekommt wahrscheinlich auch für 5€ im 1€ Shop.
Finger weg!
23 de maio de 2025
Avaliação não solicitada
Resposta da Hipearl
Liebe/r Kris,
Vielen Dank für Ihr Feedback zu Ihrem kürzlichen Kauf unseres Schmucks. Es tut uns leid, dass die Qualität nicht Ihren Erwartungen entsprach. Bei Hipearl legen wir Wert auf hochwertige Produkte und freuen uns über Ihr Feedback.
Wir würden uns freuen, dieses Problem für Sie zu lösen. Bitte wenden Sie sich an unseren Kundenservice unter service@hipearl.com oder hinterlassen Sie hier Ihre Bestellnummer, damit wir Ihnen weiterhelfen können.
Vielen Dank für Ihren Hinweis.
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