Waited six weeks for a silver ring set. Received a gold set. Company stated because I ordered a free necklace that held up the order. Asked would I like free earrings. Replied no I wait for free n... Ver mais
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Veja o que dizem as avaliações
Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Ver mais
A empresa respondeu
I’m very unhappy with my order, UK000003161. It took 2 weeks to arrive, which was already disappointing. I ordered a pair of earrings, but the pearl colours do not match. I raised this with your... Ver mais
I received my silver dragon with pearl and its stunning. Its even better then the picture and fantastic quality. I got it for my daughter's birthday which is not until next month but I had to give it... Ver mais
A empresa respondeu
2,9
Bom
120 avaliações
Respondeu a 59% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered at the beginning of December…
I ordered at the beginning of December and reached out to them twice. Haven't heard anything back. I think that they are a scam. Do not order from them.
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Birgit,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
Your order has been split into 2 parts to be shipped and you will receive your packages soon.
I also reviewed our system, and we have indeed replied to all your emails. I recommend checking your spam folder.
Thank you for your understanding and for giving us the opportunity to serve you.
Didn't receive mine either
Didn't receive mine either. Ordered December 2024. No reply after 3 emails saying they will check and update.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Jhong,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
Your order has been shipped and you will get it soon.
I have reviewed our system, and we responded to every email you sent. There has been no instance of the lack of response that you mentioned. We are confused by your claim of not receiving our responses.
Thank you for your understanding and for giving us the opportunity to serve you.
Love the products I received
Love the products I received! I get compliments all the time
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Lori,
Thank you for the lovely review!
We are delighted to hear that you are enjoying your purchase and receiving compliments. Your support is greatly appreciated, and we hope to continue impressing you with our products in the future.
ITS A SCAM!
This website is a scam that's all it is please don't buy anything from them. I placed an order a month before Christmas and paid $25 for expedited shipping and still haven't received it. It's January 10th. I also try to call customer service and the caller ID says dancin queen and no matter what hour you call it says they are not open. Please don't make the same mistake run away from this company it's a SCAM!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Jonathan,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We found an order associated with the name you used in your comment, but it shows that the order was successfully delivered on January 5th. To verify whether this is your order and to expedite the resolution of any issues, please provide your order number here. Thank you.
Thank you for your understanding.
Excellent customer service
Excellent customer service.
Had a small problem which was immediately resolved by the Customer Satisfaction Team. The ring order is beautiful and a true sparkler! Much prettier in person. Very happy with purchase.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Madam/Sir,
I would like to express my sincere gratitude for your kind words.
We are delighted to hear that you are pleased with your ring. It is always gratifying to know that a piece of jewelry exceeds expectations when viewed in person. Our Customer Satisfaction Team is dedicated to ensuring a seamless experience, and we're delighted we could quickly resolve your concern. Your satisfaction is of the utmost importance to us, and we greatly value your feedback.
Should you have any queries, please do not hesitate to get in touch.
Scam website
Scam website. Nothing has shipped, order says it's been in pending status since 12/15/24. Was given the same copy pasted email everyone is getting. Then Was told it would ship on 1/05/25. Asked where the order was and they told me it failed quality. I went ahead and asked for a refund as others are having the same issues and they are removing comments on Facebook claiming they are a scam.
Update: they reached out and told me that it would be shipped on the 16th, it is now the 18th. Customer service only responds once every 4 days. I emailed Mandy song with no response.
Update 2: when tracking my order it says it's an invalid order on their website now. Still no refund. Commented warning others on their Facebook and it was removed. They reached out in messenger.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Madam/Sir,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
Please feel free to reach out to our manager at mandysong15@gmail.com, or provide your order number here. We will help you check the order status.
Thank you for your understanding.
Order not received
I have placed my order EN000007907 and I still have not received my item. I am starting to think that your website is a scam.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Winson,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
I have asked our team to prioritize the processing of your order. I will send you an email about the order status later.
Thank you for your understanding.
EN000006118! SHIP IT OR I REPORT YOU AS FRAUD!
I NEED THE ESTIMATE TIME OF DELIVERY!! IT’S ALMOST 1 MONTH SINCE I PLACED THE ORDER BUT THE STATUS IS STILL UNDER PROCESSING! SUCH A CRAZY & FRAUD STORE!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Lucita,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
I sent you an email before, but it seems you didn't receive it. Your order has been shipped and it is expected to be delivered within 5 business days.
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
Ordered my jewelry on Dec 7th and been…
Ordered my jewelry on Dec 7th and been giving the run around each time I inquired. I filed a dispute with PayPal to get my money back. They responded after that and promised to ship on 1/3/25. Now I can't check my order anymore on their website. They removed my email. I think I need to accelerate this dispute with PayPal asap before time runs out.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Phan,
We sincerely apologize that your order did not arrive as expected.
We experienced an unprecedented surge in orders during this shopping season, far exceeding our expectations. As a result, the inventory we set aside for this peak period was depleted much earlier than anticipated. We had to request our factory to ramp up production, which has affected their capacity due to the need to replenish stock. Consequently, some orders have faced significant shipping delays. We understand the inconvenience this has caused our customers, and we sincerely apologize. We have learned valuable lessons from this experience and are committed to continuous improvement to ensure this issue does not arise again in the future.
Regarding your concern about the removal of your email from our system, we want to clarify that we do not have the authority to remove email addresses. Therefore, this situation must be due to an error somewhere. Please provide your order number, and I will assist you in checking the status. Thank you.
Thank you for your understanding.
It is scam?
I made a purchase more than a fortnight ago and I still have no status of my purchase. I don't know if this site is a scam or what is going on? I need that item before the 16th because it is for a gift for my future wife. It doesn't seem to be a reliable site, they don't communicate with you after the purchase.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Madam/Sir,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
Rest assured, we process all orders as quickly as possible. If there has been a delay in shipping, there is likely a specific reason for it. We want you to know that we share your desire for prompt delivery.
Please provide your order number here, we will help you check the order status.
Thank you for your understanding.
Terrible Customer Service
It has been almost a month since I have placed my order EN000005414 and it is still pending! My order totaled to $182. Two weeks after the order when I first reached out I was told it was expedited but still two more weeks later and it’s still pending! I sent multiple emails and multiple tickets to no response. I even tried calling the listed number only to receive the same message to call at business hours which I was! Will not be ordering from here again! The lack of response is terrible! I just want to know when I will get my order!!!!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Allison,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
I have asked our factory to expedite the processing of your order. Later, I will send you an email about your order status. I completely understand how you feel about not receiving your order as expected. We sincerely apologize to you. We will learn from this experience to improve our processes moving forward.
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
The company sent something different…
The company sent something different than what was pictured. They blamed us for not reading the description - silly that we only looked at the 10 pics they provided! Now they refuse to refund or send the promised item. They offered a 10% refund, then 40% - this thing cost over $100 and we got scammed! BEWARE!!
Update: Emailed the address provided, have waited 5 days and have not heard from the "manager". They have offered a 50% discount if I settle for their scam.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Hipearl
Dear Andrea,
We sincerely apologize that our products did not meet your expectations. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We also understand that everyone's aesthetics may be different, and it is impossible for any brand of products to be liked by everyone, but we can assure you that there is absolutely no deception towards consumers, this is simply not possible. To better address this issue, please leave your order number here or reach out to our manager at mandysong15@gmail.com.
Thank you for your understanding.
I have not received my order yet!!!
I have not received my order yet!!!! I ordered on Dec. 17, 2024 and even paid for expedite. I didn't honestly expect it by Christmas, but when I check the status it still says pending with no response from the company. My order number is EN000007151.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Casey,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
I have asked our factory to expedite the processing of your order. Later, I will send you an email about your order status. I completely understand how you feel about not receiving your order as expected. We sincerely apologize to you. We will learn from this experience to improve our processes moving forward.
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
SCAM DO NOT BUY
This company is a scam. I ordered several weeks ago and the order still says it is processing. Called and emailed several times and they did not respond. Order number is #EN000006992. I want my money back!!
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Emma,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
I have asked our factory to expedite the processing of your order. Later, I will send you an email about your order status. I completely understand how you feel about not receiving your order as expected. We sincerely apologize to you. We will learn from this experience to improve our processes moving forward.
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
Company is a scam
Like many others are saying, I ordered on 12/8 and spent over $130 and get no response from this company. The jewelery looks cool but I think I just got robbed of my money. I've emailed atleast 5 separate times with no response. Order# EN000005850. Don't waste your time or money with this company.
8 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear David,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
I have asked our factory to expedite the processing of your order. Later, I will send you an email about your order status. I completely understand how you feel about not receiving your order as expected. We sincerely apologize to you. We will learn from this experience to improve our processes moving forward.
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
Warning: This Website is a Scam! Avoid them at all costs!
Warning: This Website is a Scam!
I am a independent jewelry designer and
I recently discovered that this website has stolen my jewelry designs, including my original product images and even the photos of myself wearing my pieces. They are using my exact images without permission or credit, which is not only unethical but also illegal. As a jewelry designer, I pour my heart into creating unique pieces, and it’s incredibly frustrating to see someone else profit off of my hard work without any consent.
I strongly advise other buyers to be cautious when purchasing from this site. The product you purchased will NOT be the same from the picture listed because they do not even have them in stock! If they are willing to steal from independent designers, who knows what else they might be misleading you about? Please be aware that this website is not only engaging in dishonest practices but also violating intellectual property rights.
Support genuine artists and businesses that respect the work and creativity of others!
Update 12/24/2024
After sending HiPearl email reporting this and HiPearl never replied to me, never contacted me for apology. I still see my products and pictures listed on their website!
Please, do not support this fraudulent website. If they are willing to steal from independent creators like myself, they will likely deceive you in other ways too. Avoid them at all costs!
24 de dezembro de 2024
Avaliação não solicitada
Very nice product and service,should be…
Very nice product and service,should be 5star, thank you very much
20 de dezembro de 2024
Avaliação não solicitada
I placed an order on 3rd December
Edit to the below original reciew:
I changed the rating to 4 stars from 1 because the necklace did arrive eventually and it's very pretty. It was supposed to be a Christmas/ 70th birthday gift for our mom and she lives in a different country, so giving it to her later was not an option. So all this was very upsetting. I received 50% refund and a gift necklace which is also very pretty.
They say shipping is now fixed, but feom newer reviews i see it still takes long. So, if you have time to wait then order. If you need the items asap, I would probably not go for it.
Original review:
I placed an order on 3rd December, then emailed to have the picture in the necklace changed. I got a reply very fast,however, I haven't received my order yet, and the account still shows the order is being PROCESSED! I sent 2 emails already and tried contacting customer service, but nothing. I'm now pretty sure my mom's Christmas gift will never arrive. Very very disappointing.
My order number is UK000000793 but how you're gonna get this to me by 23rd December, even if you see this like right now, I have no idea. So I want my money back 100%!
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Reka,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
I have asked our factory to expedite the processing of your order. I completely understand how you feel about not receiving your order as expected. We sincerely apologize to you. We will learn from this experience to improve our processes moving forward.
Once again, I extend my heartfelt apologies for the inconvenience this has caused.
My hubby and I brought his mum a pearl…
My hubby and I brought his mum a pearl with beads necklace and we are very pleased with it. They kept us up to date with our order. Must admit we were very nervous when we read some of the reviews we thought what have we done, but im so glad we ignored the reviews and we are delighted with what we brought his mum.
5 de dezembro de 2024
Avaliação não solicitada
I placed an order with Hipearl
I placed an order with Hipearl. The item was never shipped. I've gotten no response from customer servers. Buyers beware.
Edit. I finally got a response that it was gonna take some time which I was fine to wait then they canceled my order.
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Hipearl
Dear Chris,
We sincerely apologize that your order did not arrive as expected. Please be assured that Hipearl is committed to providing high-quality products and services. We want to emphasize that choosing Hipearl means you will not incur any losses.
We are experiencing an unprecedented surge in order volume this shopping season, significantly exceeding our expectations. This increase has impacted our factory's production capacity, resulting in delays for some orders. Additionally, the volume of customer inquiries has surged, making it challenging for us to respond as promptly as we typically would. While we understand that this does not excuse the delay in your order, it is the reality we are facing.
Can you please leave us your order number here so that I can help you check the order status?
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