Amazing experience from start to finish not only the best product out there for keeping your bike safe but even better customer service from Megan and John. Bikes look great and secure:) If you value... Ver mais
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Veja o que dizem as avaliações
Bought the hiplok and ground Angkor in the bundle, super product, EXCEPT the key lock on the lock. It’s an absolute nightmare to try lock, just a steel key which in my case takes forever to lock, I ha... Ver mais
Great locks, but very expensive to replace keys when you need to. One key costs $30 + $20 postage to Australia. We all know they don’t cost anywhere that much to make, and nowhere near that expensive... Ver mais
Got great service from Megan on the customer service team. Had my key break of in my pin of the airlock (entirely my fault). It’s technically not covered by guarantee but they still replaced it for fr... Ver mais
Detalhes da empresa
Sobre Hiplok
Escrito pela empresa
At Hiplok, we build quality security and storage trusted by cyclists and sports enthusiasts around the world.
Our passion for innovation is matched by a desire to ensure our locks are as strong as possible for purpose.
We lead with cutting edge materials and work with independent security accreditation houses around the world to meet this commitment.
The result is unique, easy to use, quality products you can trust; whether on a training ride, commuting in the city, or storing your equipment.
Informações de contato
Arch 5 Court Street Creative Arches, CV31 2DH, Leamington Spa, Reino Unido
- 01926298747
- support@hiplok.com
- hiplok.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Trustworthy
Great products, ensured by registration, gives a really good template for maximum security, reliability and trust.

Resposta da Hiplok

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All went well and fast
All went well and fast - i did not recognise the company name on the delivery bill that was confusing

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Very Happy
Product is high calibre, delivery was prompt & generally very pleased to be using Hiplok products.

Resposta da Hiplok
Quick assistance, overall good so far
They made a mistake in shipping but were really fast to respond and resolve the issue (shoutout to Milly for their help!) So far, the lock is great, a bit small, but I suppose that makes it a bit harder to get at for thieves, so that's nice. Overall, I like it 👍

Resposta da Hiplok
Great service from HIPLOK
The product itself is superb. I had seen video reviews on social media and all were favourable. I found the ordering process simple and easy . On ordering it was stated that it might take a couple of weeks to be delivered which it did but at least that was stated at the ordering stage and I wasn’t left thinking where is my order . I received an email to say my order had been shipped and it arrived a couple of days later .Very happy with the experience I had buying from HIPLOK.

Resposta da Hiplok
Wrong orders, return problems, unsent items
After speaking with the team our business chose to get two keyed-alike D-Locks at £250 each and we purchased two of their keyrings to go with each lock. Only one turned up and I was asked to photograph the box to prove it was only one as the warehouse team were confident they'd sent both. Photos were sent and eventually, because their response time is about 24hrs, two D-locks were keyed-alike and posted. Meanwhile, I was asked to return the original, single D-lock. I printed off their returns label as instructed but after re-wrapping and sticking the label on and taking it to our local post office, I was told the package was too heavy for the return amount paid for by Hiplock. So I returned home with the package and reported this to customer service who, after the weekend, then instructed me they'd send another label out. They didn't and so I chased this and one was supplied. I then printed this off again, stuck it to the parcel and am hoping it sends this afternoon. I received the two keyed-alike D-locks far later than was necessary but the keyring were not in the box. So, I wrote to customer services again and asked what they would like to do - they are sending two out to us today.
There's clearly a breakdown in the communications going on at Hiplock which needs addressing.
It's a shame that as a customer purchasing over £500 worth of their products, I was not offered something by way of covering the large amount of my time they have wasted with returns and working my business and it's dependance on their products around their repeated delays. I hope they can look at this for future customers too as I'm reluctant to return because of this experience.

Resposta da Hiplok
E-DX - Massiv und WOW-Effekt sowie komfortables Schließen möglich
Ich schließe mein E-MTB "fully" mit dem E-DX (zwei Schlösser) ab. Immer wieder staunen meine Kollegen über das Hiplok wie lang und unkompliziert man ein Rad+Rahmen an etwas festes anschließen kann ohne das es auf Spannung ist. Es gibt mehrere Möglichkeiten die Kette zu nutzen und mit dem bügelschloß zu schließen. Das kleine Flachbandschloss was dabei lag eignet sich gut zum Fixieren des schweren Schlosssystems am Gepäckträger oder um Helm, Akkufach oder das Rad selbst kurzfristig vorm Bäcker abzuschließen.

Resposta da Hiplok
Easy to use website
Easy to use website. Insurance recommended. Acceptable price with my money off voucher.

Resposta da Hiplok
Hiplok Switch = ideal for my needs
I had my eye on a folding bikelock for a while. My D lock was just too bulky to put in my gym bag and I had no way of mounting it to the frame. The bottle cage boss mounting system of the Hiplok Switch looked ideal so as Hiplok were offering a £15 discount I took the plunge and ordered. The lock was delivered in a couple of days. The mounting bracket was easy to fit and the lock sits in it securely. The lock itself is sturdy but easy to use. I can easily lock the frame and rear wheel to a Sheffield Stand. It seems ideal for my purposes - locking the bike for a couple of hours outside the gym and in town.

Resposta da Hiplok
100% for service but 0% for shipping.
100% for service but 0% for shipping.. I know hiplock is doing everything they can to make sure I receive my order but it was lost by usps and I have to wait longer now to receive my order which is frustrating.
But the service I got was quick and efficient. Hopefully I receive my order soon!

Resposta da Hiplok

Resposta da Hiplok
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