Hisense Australia Avaliações 87

Will never buy from Hisense again, problem after problem with my fridge and there is no head office number. I was told to take my fridge and freezer stuff to a friend or family’s fridge while they workout if they will replace or not which the process seems long.

After one DOA TV and a replacement front he retailer same fault within 48 hours. Hisense declined the warranty saying my fault taking the plastic packaging off the screen. Inferior product inferior customer service and questionable business and warranty practices

Terrible Products that break down and Awful rude staff that don't care about customers or the company they work for.......

3 years ago I purchased a Hisense 4 door fridge/freezer. I actually love the set up of it, suits my family well but at 11 months old there was a knocking sound. Rang the warranty department, turns out it was ice buildup at the back which they said was from it blocking. I was to turn it off until it melted and if it happened again contact them. So I was using a beer fridge for 4 days. Well it happened again, rang them and as it was longer than a few months I had to do the same again. I thought I’d be pro active and replace the seals in case that was the issue, can’t actually buy them from anywhere. Now nearly 3 years since purchasing the fridge it’s happened again. I can’t go without a proper fridge/freezer for days in the middle of summer so now the only other option is to buy another fridge. I’ve emailed them explaining the reoccurring issue and expressed my displeasure at their handling of the situation and have received no response
DO NOT BUY A FRIDGE FROM HISENSE!!!

Purchased a Hisense 85" Mini-LED PRO U8NAU 4K TV in June 2024. Invited the family for Christmas Day and Boxing Day. TV blew up on Christmas Day - only 6 months after receiving the product. Totally stuffed our family day watching the Test Cricket and Sydney to Hobart Yacht race. Earliest response from Hisense was on 30/12/2024. Called around 5:30pm after receiving a call while I was out. Waited 1hr 20 mins for support. "Grace" told me to send everything to Hisense via email and then told me because it was now 7:00pm she would end our "Support Chat" and leave it in the queue for tomorrow. Damn disgrace!

I bought a Hisense fridge, 3 months and the freezer light went out, another couple of month the fridge light went. I went back to JB High fi and they asked all the details and messaged Hisense. I never heard from Hisense so I called, an hour on the phone waiting, then a idiot had me , open and close doors ,bang the fridge, check, the seals and then told me to turn it off for a hour then if the light did not work call back. After a hour on hold I hung up. 3 Days latter I called back, 45 minutes wait, then I was told they would send the lights and I could fix it my self, I complained I had bought it with warranty and I should not have to fix it and was told they would send a video link, so now I was to be trained a a fridge tech, to save them money.

We have had massive problems with our Fridge also, it was bought brand new and is only a month old and stopped working, water leaking everywhere as things defrost in the freezer. Hundreds of dollars worth of food going to waste right before Christmas. Been given the run around also, we request a full refund if an expensive fridge can't even last a month and we were just blown off. Will never buy Hisense again. Whays the bet there will be no reply to this post as like their customer support team they do not care. Hisense

65A7HAU 4K Smart Tv, approximately 2 years old and under warranty.
Has been a good TV however once it developed a fault, the "customer service" and warranty has been a nightmare. Dismissive and disinterested, have not done what they have stated multiple times, different fault every time you speak with someone. Its been over a month and no progress to date still, no communication at all from Hisense unless you call them and even their escalation team did not respond and then claimed they did not get the email after a confirmation was received that they did. A month down and still no working TV or resolution offered by Hisense despite the apparent parts needed being out of stock with no ETA.... Absolute rubbish

DO NOT BUY HISENSE
I purchased 8 Hisense TV's for a holiday house - mostly model 43Q6NAU - one of the TV's , straight from the box , has a defunct screen - the screen when switched on has a huge coloured default line running top to bottom on the right hand side. I contacted Hisense service, ran multiply tests with them over the phone, forwarded photos of these as requested together with receipts - they advised they would be in touch. I had to chase them for a response - finally I contacted QLD Fair Trading for assistance as I was not getting anywhere. There was some communication between QLD Fair Trading and Hisense. Hisense requested all the same tests again and paperwork. They finally replied saying it was an Act of God.
So disappointing and unprofessional - I am now with a brand new TV that does not work - this should be replaced by HISENSE. DO NOT BUY HISENSE - they provide no customer service whatsoever.. -

A7HAU was great until it died while still under warranty.

Hisense reckon they don't have to honor warranties. Apparantly laws don't apply to them and they instantly start accusing you of being abusive to them.

Look online and find heaps of bad reviews about their tv's dying left right and center and them only helping a handful of people and accusing others of being scammers or damaging the tv's themselves to get out of warranties.

Don't buy their crap.

Worst customer service!!
My fridge/freezer was faulty after 18 months of purchasing it. Attempted to have it repaired through warranty however after 6 weeks of many phone calls and numerous emails it was still not repaired. I was given the run around by rude and unhelpful staff with no one willing to take any responsibility or offer any real support or solution. Eventually after more than 6 weeks I was given a refund by the place where I purchased it, not by Hisense themselves.
Save your money and the hassle and stay right away from Hisense products!

Purchased Hisense white refrigerator through appliances online the paint is clearly faulty depending on the amount of time I have had the refrigerator and the paint is spreading coming off more and more where it cannot be wear and tear, which Hisense has put it down to under my warranty as I have said above it is clearly faulty paint.
I'm very disappointed with the refrigerator purchased and also with the outcome!!
Will never purchase from Hisense again!!

A piece of junk Wrecked my floorboards and broke them, and they didn't honor the warranty and blamed me. Don't buy this brand. The repair man was rude, and I told Hisense he didn't care at all. 10kg front loader washing machine

Very rude lady on the phone today when I called with an Indian accent - not sure how they hire staff who are lazy and basically say no to question to ask about the tv - ironic that the website with the phone number to call says " we are here to help" shameful!!!

I have 3 Hisence products. 2 are working fine however I have just purchased a Split system 7kw Air can system that has a problem that cools to a much lower temp than that indicated on the Remote & Facia Panel. My complaint is with the Australian warranty system. It took 3 working days plus a weekend before I was able to verify that they had received my Claim. Another week before they were able to send a repairer & the problem still hasn't been fixed.
A very disappointing Experience

Extremely poor service for a new purchasePurchased 50 ins 4k uhd tv late dec23.
Started having issues march , went back to the good guys and was told I was over the store replacement period 3mths, so had to go with the hisense warranty claim.
Started out ok, spoke with hisense did a factory reset. This worked for a cpl of weeks then back doing the same , loose picture, loose remote control control, on n on.
Sent a video of issues occurring and to date mid July No further response.
Don't bother with hisense.
Invoice Number : SO451037326
Return Claim Made: Yes
Store Location: Warana QLD
Update this fault is still Not sorted, factory resets dy fone , service agent replacement parts , still freezes picture and remote .
14mths on. I've sent the story to Choice as im a member.
I'll see if they can help.

120″ TRICHROMA LASER TV SERIES L9G
Don’t waste your money on any Hisense product, what the laser you see in there promotions and glossy web sites all fake. Resolution rest on system is slow always fuzzy specially in sports, you can’t watch the tv if blinds open after few months pixels started to die and u can spot on screen after they have there tech replacement issue laser been worst and they been out twice, and now they washed there hands saying it’s ran on other devices and issues doesn’t work with there vidda app witch is limited so stick with LG or Samsung well know products and service

Without doubt, the worst company I have dealt with for a very long time. Ordered a replacement fridge door after mine was dented when I moved it (knee against door not very hard dented it which is disappointing in itself). Had to order by phone which takes a VERY LONG time. I specifically asked it to be delivered to address where fridge was (not my billing address) and they said fine. I followed up twice by phone after not receiving confirmation by e-mail of my order and to get tracking number. Both times, they could not provide. Today, I tried Chat service…took just as long, if not longer to get a response. Finally I got a tracking number. I look it up and what have they done? Delivered it to my billing address of course, 5 hours drive from where I asked it to be delivered. Their solution was to keep offering to send me another door to the right address. What a waste. I said no to this and relocated it myself. Despite telling them this several times, they kept arranging to send another. I said NO!! DO NOT SEND ANOTHER DOOR! What did they do? Send another door of course! Argh!!!. I refused to accept delivery of it. I asked for a credit on the shipping charge as this was such a bungle. They argued and argued about this. Eventually, after much lobbying they offered $60 of the $100 shipment fee. So I guess they are delighted they saved $40 but created one very annoyed customer that will never buy their products again. Absolutely incompetent group of people working here. I will NEVER EVER buy the brand again. Rubbish, rubbish service.

I contacted the customer service department to arrange a repair for my washing machine, which is still under warranty. I was informed that a third-party technician would be dispatched to diagnose the issue. However, I was concerned to learn that I might be responsible for a call-out fee if the technician is unable to identify a problem.

Unfortunately, when I inquired about the specific cost of the call-out fee, the representative was unable to provide me with an answer and threatened to terminate the call when I questioned my right to this information.

Given the lack of transparency regarding potential charges, I am quite disappointed with the customer service experience.

Very poor customer service….
The girl I’ve spoken to was very unprofessional and should not be working in customer service.
Not a good image for the company..