hisky.aero Avaliações 226

La ruta Chișinău-Venezia a companiei HiSky din data de 7/12/2024 ora 14 :10 am fost taxată cu 30 euro extra pentru că aveam un ruxac mic și geanta personală ( că obiect personal ) care împreună cântăreau 7, 6 kg. Angajatul aeroportului Mihai care era responsabil in acel moment de imbarcarile companiei HiSky s-a comportat discriminatoriu față de unii pasageri făcându-i să achite in casa aeroportului sume de 40 sau 30 euro , doar pe acei pasageri care dorea el,( cei care nu au adaus argumente și au ingenunchiat cu cuvinte de rugă și umilință in fața lui au trecut chiar și cu geantă personală mai mare decât a mea. Angajatul aeroportului , Mihai mi-a spus in față că m-ar fi făcut să trec ,dacă nu îl contaziceam aducându-i ca argument faptul cum din Venezia permit cu gentuță personală și la întoarcere din Chișinău tot cu aceeași companie nu permit. ? Luați măsuri!

Flew with them twice. First time they damaged my suitcase. Was impossible to get compensation for damaged case. Second time they lost the suitcase. First customer service leads you on to drag the process on for 3 months, then the claims department dont answer more then once. They offer the minumum and after that just ignore you!

Totally disappointed: flight canceled on December 13th, right before the Holidays, with no viable alternative (only refund). Until now I have been a loyal customer and I have recommended you to many friends (can be verified), but from now on you can consider me a lost customer. I asked to speak to Customer Relations with a manager or superior, but was ignored or denied this right. I understand that the cancellation of a flight is an exceptional situation, but I do not understand why exceptional measures cannot be taken to solve our problem. Lack of empathy and support, especially since we were also traveling with 2 pets.

At 21:27 I receive an email about my flight at 6.30 a.m. canceled. No other options, no refund proposed, nothing.
No customer care agent available to talk with, their schedule is only between 8-20.
I already have a boarding pass as i've done the check-in in the morning. On their site it is FALSELY stated that the online check-in was not done.
Very dishonest and very disrespectful for me as a customer.

Hisky.aero
6 november 19:50 flight from Chișinău to Stansted
Stupid Operators which are working for hisky at Moldova not allowed for pasagers to pass with 8 kg , small luagage, but asked to pay extra £40 for each luagage , i told her ,(to stupid bionde lady) one week ago from Stansted to Chișinău, UK Operators been Nice, polite, helpuful, respectuos with pasangers didn't speak to us that isn't allowed that type of luagage which are used for all my family membrens ......
Just Chișinău Airport hisky Operators are stupids.....
I started to add comments, She told me to stop to add comments If no She will call to me police and i will not Fly ....

Ca om de afaceri american ce zboară frecvent între București și New York, am avut plăcerea să călătoresc de mai multe ori cu hiSky anul acesta. Compania impresionează prin profesionalism și servicii de calitate. Totuși, experiența recentă a fost afectată de atitudinea rece și neospitalieră a unor noi însoțitoare de bord pe acest traseu lung. În special, însoțitoarea de bord Narcisa nu a comunicat corect opțiunile de meniu, omițând varianta de pui și servindu-mi doar pește, ceea ce mi-a creat disconfort ca diabetic. Recomand mai multă atenție la instruirea personalului, pentru a menține standardele excelente ale hiSky. Mulțumesc și voi continua să aleg această companie cu încredere.

If I could give 0 stars i would’ve done it,horrible experience.
Got to Bucharest at 7 a clock in the morning,been waiting for my bag for 1h and 40 minutes.
Still waiting…

If you want to feel like is your last day of your life than try this company. Myself and my family don't. So avoid now before is late.

In case of late arrivals, the passangers aren't informed. Also, for a 5 hours daly even water was not offered.

Never got us to our destination And treating passengers poorly
Insulting

No check in available on the website or the app, but when I get to check in they charged me 10€ for check in. What a garbage!

Worst company that I ever ser in my life!!

Delays, abusive staff, you have done your check in, they will force you to stay in their huge cue and do it again, lack of respecte and customer service, avoid this horrible company

Ho viaggiato con loro da OTP A TMS e il volo era in perfetto orario, le procedure all'imbarco molto veloci, aereo pulito e assistenti di volo professionali, detto ciò esperienza più che positiva.

Very bad airline i called et they told me that i don’t have to pay for a hand luggage and it’s included ans arriving there the working woman was so unprofessional and rude and she told me that i have to pay for it and when i told her that i called she told go and call them like if she wasn’t working with them very bad experience

Good value for the money , beats changing planes by taking other airlines and wasting time on layovers. Flying from OTP to JFK was smooth , took off on-time and arrived 1/2 hr early, plane Airbus 330 is new and was 1/2 full, the meal needs improvement. Will fly again.

My whole experience was OK. Exactly what you would expect from a low cost airline. The seats were more comfortable than Wizz. Checkin and boarding went smooth. The flight was without incident.

Azi 16.09.2024 de la Cj la București a avut o întârziere de peste 3 ore. Am pierdut zborul de legătura. Cost suplimentar pt mine si fiul meu .... 900 euro

Never, I repeat, never fly with these a**holes, they will just delay your flight forever , because their planes are broken, they broke all the time, I woke up at 4 a.m. for nothing, this specific simple 35 minutes flight will now never happen, and the money? They told us we will receive a full refund, but still, they lied a lot today, and made us wait a lot standing for a flight, never to come...

they charged me for luggage after i already payed