hisky.aero Avaliações 226

Cancelled my flight. Spent 1h trying to reach their CS over the phone, the IVR says please wait for an available agent and than after a few mins disconnects saying no available agents. Meanwhile calls are charged at standard rate. If theres no agents available (it's 3pm don't see how) why would you keep me waiting and charge my phone credit for nothing? Reading everyone else's experience I'm starting to think I dodged a bullet, but how tf can I get my money back if no-one answer the calls???
Avoid at all costs. If it looks like a scam, and it acts like a scam..

I had my bad experience with my flight. I had to fly to Oradea from Bucharest and my flight got delayed with 2 hours (my flight was initially at 8.30 AM and got delayed at 10.30). The check in was supposed to close one hour before departure (at 9.30 AM) so we went there at 9 to find that the check in desk were not open and not even written on the screen. So we started to ask around where could we talk (cause they dont have no info point or customer service service) with anybody about the luggage that we should have left at the check in. After we walked around 15 minutes to meet a guy that send us to Andreea, an employee with a miserable attitude and audacity, considering the company’s mistakes. The employee lied to us, telling us that it is our mistake that we came this late and that the rules of the company were that the check in desk was open regarding the initial hour of departure(so after her words we should have been there at 7.30 AM). After she treated us with arrogance and lied to our face i called the company complaining about the situation we had and the company excused themselves about the situation and told me that the employee indeed was mistaken. Beside the fact that i met that unprofessional disgusting employee, our flight got delayed again cause the airplane didnt reach Bucharest.

I had a flight from Bucharest to Timișoara what should take about 50 min. 2 hours before the flight got an email to tell me it will take 2h10min! When I arrived at the airport to find out it wasn't an direct flight and we will have a stop in Oradea! Departure time was 19:00! After 1h45min and loads of stupid reasons (the numbers of passengers doesn't match with their records,or we have to wait some passengers from Paris,or some of us had electronic passes and others printed ones)loads of passengers had the same seat,because they just mixed the Timișoara flight with the Oradea one,and created a big mess ! I've paid for a direct flight,but they are just greedy and don't care about they passengers and combined the 2 flights in 1(minimise the cost and maximise the profit)! I should have been in Timișoara at 19:50,suprise I've arrived at 22:45 ! Just a piss take for all the passengers but nobody cares! Highly NOT RECOMMEND them, they are just amateurs,probably even amateurs can do it better! Worst company to fly with! Never ever again! Just a bunch of pricks,and I'm saying this in a very nice way !🖕🏼

The worst company
They know how to steel money from you bag of 7 kg and they still charge me another 30£ for me and another 30£ for my wife bag what she had 7.2kg bag
This was my last fly with them

Company lies about that they have online check in.On oficial site they are writing that you need to register at the airport,and at the airport they say you to pay for it.

Not recommanded.
Worst experience last night. Delay almost 3h and they even give us a bottle of water.
The cabin crew were very ………. . Big black point. I tryed to talk with smby, but they can t resolve my problem.
We came from OTP to CLJ.

I had a flight with my 5yo daughter from Stanstead to Oradea on the 13th of February 2025,and I bought 2 big 23kg luggages.When we arrived to Oradea,only one luggage arrived.I called them several times and they said that my luggage will arrive on the 16th of February 2025 with the next flight,which never did.When I called them to tell me the reason why my luggage didn’t arrive,they said that because of operational issues.I have very important medicines in that luggage for my daughter which I already mentioned to them each time I called,her asthma pump refill and other 2 medicine,which I can prove from the family doctor that she’s taking.Now they saying that my luggage will arrive on the 20th of February with the next flight.I consider this extremely unprofessional and unfair,as they should have sent my luggage already the next day with DHL,but they are an incompetent company and negligent.I would never ever recommend them and if I could,I would give them zero stars.

Was flying from iasi to dublin. And it was blasting heat. At the end of the flight I was weat, it's was like a sauna. Plus the staff doesn't know how to communicate in any other language except romanian. The male staff was trying to tell me something 5 times, tried to tell him that I don't speak romanian, didn't help.

I flew hisky once and I must say, everything was ok. Aircraft departed on time, tickets were good value for money, departure/arrival times were decent and staff made an effort to be nice.

Unfortunately, I booked additional flights with them and within a few days distance, they cancelled my return trip twice, citing "operational" reasons. Worth mentioning that the flights in question are almost two months away.

No explanation, just a scripted response. I re-scheduled once, but the second time, I just asked for a full refund. I will be flying another airline from now on, despite having to travel more from the airport.

if you have any other choice, don't bother with hisky, they're simply not reliable and will let you down when you need them most.

Never again. 6 hours delay for an internal flight. They did not provide at least a bottle of water.

Worst airline ever. I was at the gate 30 minutes before departure and they told me I was too late, they wouldn't take me. Also, they delayed the time themselves because they didn't accept my online check in!!! I should have to pay 15€ at the counter. What cheek and ignorance.

They made my dad pay twice for the checked bag. It was showing in the email that I paid for a checked bag and they still charged him for that. This company is too expensive, they are charging for every bag also for the carry-on bag.

I had an awful experience with this airline, and if I could give them a score of -10, I would. To sum it up, their app is unreliable—it doesn’t always work or update, which led me to pay extra airport fees due to being unable to check in online. Despite providing screenshots as proof from various times, no one cared. They just want you to pay and move on. Their aftersales customer service is nonexistent, and I would strongly recommend avoiding them. I recently bought a Wizz Air ticket to Chisinau, which was double the price compared to Hi Sky, but I’ll gladly pay more just to be treated properly and avoid dealing with this scam of an airline.

The worst experience i am having with them.
When i book the flight from Barcelona to bucharest it was 9am then they change to 10:30am and gain they changed to 11am(by email) on arrival they change the flight again to 11:26… 1 hour before they change the flight again to 14:00 now.. and still waiting at the airport no idea how many times they will change again … no customer care available here on the airport.. no one is answering the call even… absolutely disgusting.. never gonna fly with them again in life

2 flights FRA to Bucharest then Bucharest to JFK. FRA flight delayed by 45 min (no big deal) but got robbed at the gate for $30 USD for a 16 in carry on. No advance warning that all food and drink on board was cash only in Romanian Lie. Bucharest to JFK was worse, boarding was delayed over an hour with no explanation. Boarding was extremely disorganized with passengers just crowding the gate regardless of class or anything else. Seats in economy were very tightly grouped, crew offered drinks and snacks after breakfast for a fee but they charged more then what was published in the menu and I was told they didn't have change but they would bring it back to me but never did.

Am zburat dus întors Timișoara -București , fără întârziere , fără nicio problemă , avioanele sunt noi iar personalul foarte prietenos . La telefon am fost ajutată imediat să îmi fac check in-ul când nu am reușit singură . 5 Stele din partea mea !

Okay, it's just a low-cost airline, so I wasn't expecting much. But I found it unacceptable that there was no option to get rid of trash on a 3-hour flight. When I asked the staff about it, they answered me arrogantly, acting like it was unreasonable to throw my trash on their cart while they were busy selling perfumes. This attitude was disappointing.

The worse experience ever. When i got the tickets for this charter flight i was supposed to fly at 8 am, then we were notice for a change at 11 am, then 12.30, then 13.30 and in the end they did fly at almost 14.00. This means that we missed half day at the destination, meals and rest. There was no free water on the plane, only a glass per person for 12h flight. Almost no coffee and no ice available. The food: one sandwich with salami and bread with no veggies or cheese just plain bread and salami. Then for 10 h they sold all the duty free junk food. 1 hour before landing they came with the warm food. I don’t have kids but they let the kinds on the flight starve so that they could sell all the available junk and after everything was sold the food came!!! I find it appalling the entire service, delays, food and the fact that there are agencies such as Karpaten and Dertour that won’t sell you a hotel without this private flight company from Republica Moldova.

When I bought the ticket, there was nothing about check in at home, when I arrived at the airport they told me it’s paid 10$, also they didn’t allow me 1 bag, only a backpack, so altogether I paid 40 $.
If you travel to Israel don’t expect a glass of water for free.

Worst customer service I have encountered. And I don't mean for an airline, just in general, will definitely avoid in the future.