Absolutely amazing company with quality products at prices are hard to beat. The descriptions are detailed and accurate, everything I ordered was exactly as described, delivered on time by Royal Mail... Ver mais
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Veja o que dizem as avaliações
Ordered victoria secret bombshell lipgloss and the parcel was stolen. Did not receive any reimbursement from hogies. The Consumer Rights Act 2015 states that the seller is responsible for missing item... Ver mais
A empresa respondeu
I needed a gift and realised that the same perfume I intended to buy brand new was available at Hogies at great discount. The set arrived in perfect condition with all packaging and extras. I'm very h... Ver mais
A empresa respondeu
I am over the moon with service and quality of the product. I have ordered wrong perfume and ask through email to cancel my order due to mistake, it was cancel right away and refunded immidietly. Th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop top branded beauty, fragrances, watches, jewellery, sunglasses, bath & body, gift sets & more at discounted prices. Free 48 hour tracked UK delivery.
Informações de contato
Units C5 & C6F, Nup End Business Centre,, SG3 6QJ, Old Knebworth, Reino Unido
- 01438 821078
- info@hogiesonline.co.uk
- hogiesonline.co.uk
4,0
Muito Bom
416 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
2 bottles of Blue Seduction and a…
2 bottles of Blue Seduction and a couple of chocolates to come with it! Much appreciated, great service!
24 de abril de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your lovely review and for letting us know that you are happy with everything.
From The Hogies Team
Unnaceptable Treatment
They don't answer the phone
They are rude
My parcel went missing
They make reassurances then dont come through with them !
Hogies replied on here but still they don't answer their phone .
I only ordered the same item twice as I didn't think I would receive the first item and I was right !
It was not delivered to my address as Hogies missed out my Road !!
19 de abril de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
We are sorry that you feel that you were not treated in an acceptable manner and have spoken to our customer service team who confirmed that they were in contact with you throughout the day on Friday as you had not included your flat number on your order and had various questions about your order.
We amended your address on our system to ensure that your order was delivered to the correct address.
You ordered the same product twice on consecutive days and the tracking for both orders show that they were successfully delivered to the correct address.
We understand that you are saying that you have not received your order so we have opened a case with the Royal Mail who will investigate and let us know the outcome.
Once they have let us know our customer service team will be in touch to let you know what they say.
At this moment in time there is nothing else that we can do apart from wait until we hear from The Royal Mail.
If, in the meantime, you wish to contact us please do so at: info@hogiesonline.co.uk.
Thank you
From The Hogies Team
Hi
Just to confirm that your full postal address in on our system and that we are unable to comment further until we know the results of The Royal Mail investigation.
Kind regards
The Hogies Team
Chanel les beiges healthy glow foundation
Newbie to Hogies ..
Read the mixed reviews but thought I’d give it a whirl as the Chanel les beiges healthy glow foundation was at a bargain price compared to what I normally pay.
Ordered on Thursday and it’s come today which is Friday.
Delivery - Super speedy
Product - Authentic not fake as some peeps mention in their reviews about the products at Hogies
Pricing - Fantastic
Packaging - can’t fault
Happy with purchase and will be returning and recommending 😊😊😊
12 de abril de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Many thanks for your 5* review and lovely comments, as well as your recommendation. We are a small family run business and really appreciate you taking the time to give feedback about our products, prices and delivery.
Thank you
From The Hogies Team
LAURA BIAGIOTTI
First time i have used your company . Came apon it by randomly looking for aftershave or cologne.Bang there it was LAURA BIAGIOTTI ( Roma ) Passione . I came across this cologne from another department Store . Never heard of this Designer,Sadly She past away in 2017.Her products are very safisticated for the price .
i have the ROMAMOR & ROMA UOMA . All long lasting fragrance.So , Well done to your buying team and the backbone (staff) who got this product to me . THANKS .Will be watching your site as from now on . Georgie .
9 de abril de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your lovely 5* review.
It is always really nice when customers come across us for the first time and leave such a positive review having had a great shopping experience with us.
Glad you found your Laura Biagiotti fragrance at a great price.
From The Hogies Team
Excellent customer service.
Excellent customer service.
I placed an order without checking the photos of the product and realized I bought the wrong item. However, I phoned up Hogies & a lovely lady answered the phone who was very polite & helpful. She was very understanding & cancelled my order immediately upon request & refunded me immediately!
I have purchased from this company before through eBay & they've always been fantastic. Unfortunately this time, due to my own fault, I had to cancel my order but the whole cancellation process was smooth & efficient.
Highly recommend Hogies !
8 de abril de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi Waqas,
Thank you very much for taking the time to leave us your 5* review and for your kind feedback about our customer service team.
We do appreciate it.
We look forward to looking after you again and thank you for your continued loyalty.
From The Hogies Team
Magic!
One of the best UK-based companies I ever came across in 13yrs! You can order eyes wide shut!
Outstanding service; 5 fabulous (Guerlain) products acquired at unbeatable price and delivered in a record time!
The choc ❤️❤️ in the pack was so kind.
Will order again on Hogiesonline.co.uk for sure!
A massive THANK YOU.
Valérie
27 de março de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi Valerie
WOW, thank you for your lovely 5* review.
We are really pleased that you are happy with our service, products and prices, as well as our little chocolate treat.
We look forward to looking after you again soon.
Thank you
From The Hogies Team
Fake product pretending to be Clarins…
Fake product pretending to be Clarins do not buy
23 de março de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
We are very sorry to hear that you do not think this product is genuine as it is a genuine Clarins product.
It is illegal to sell products that are not genuine and we are happy to confirm that all the products we sell are authentic, we do not buy or sell fake products.
Our customer service team have been in touch with you and are happy to issue a full refund.
If you need to contact us please email: info@hogiesonline.co.uk
Thank you
From The Hogies Team
Fake goods and no response to emails. AVOID.
This company is knowingly, repeatedly selling fake goods! I received 2 boxes of a serum I have used for years and it is a clear fake. Water like consistency and basically packaged to imitate. They don’t reply to emails, they have had lots of reviews reporting fake products. I imagine some are better than others and go undetected. Avoid or lose your money!
20 de janeiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Please accept our apologies for the late repy to your review, and to your emails.
We understand that our customer service team have been in touch with you to explain the situation, and that we have issued a full refund.
We can assure you that we do not sell fake products, all our products are brand new and genuine.
We hope that we have resolved this issue to your satisfaction. If you need to contact us again please email or call the office.
Kind regards
From The Hogies Team
Quick delivery
Ordered a Dior gloss I couldn’t find in store. Received it next day- very happy with the customer service!
7 de março de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your 5* review, we are pleased to hear that you are happy with our service and found the Dior lip gloss that you were looking for.
From The Hogies Team
Speechless!
Speechless!
This company tell everyone that they do not sell fake products and that everything comes direct from the manufacturers.
This is not my experience.
Some friends and myself placed orders for 9 items as the price seemed very cheap, but only one item out of them all came new and sealed, and what I would call in a “NEW” sellable condition.
The others…..
Different items in sealed boxes
Items in boxes were dirty
Items in boxes were not new and had been used (liquid missing and fingerprints on bottles)
Boxes were not the normal branded manufacturing and were made of inferior packing (checked in Boots, John Lewis and the Brands flagship stores.
Bottles and caps were of a different design to the genuine products on the high st.
If these are not fake, then they are poor seconds or old and discontinued stock. If that is the case then this should be advertised clearly when customers purchase.
No response to e-mails either.
In a world of fakes and companies selling damaged goods, my advice is stick to the High st and if the price is veryyyy cheap, then there’s most probably a reason for that.
Happy shopping!
1 de janeiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Apologies for the delay in responding to your review.
We were waiting for you to respond to the email request via Trustpilot asking you to let us know your name, email address, phone number and order details so that we can verify if you, and your friends, have purchased from our website.
As you have chosen not to respond we are unable to identify who you, or your friends, are, and whether any of you have placed an order with us.
If you and your friends would like to contact our helpful customer service team on: info@hogiesonline.co.uk we would be happy to assist you all.
In response to the points you mentioned in your review we can assure you, and all of our customers, that we only buy and sell genuine products.
It is illegal in the UK to sell counterfeit goods and we take this very seriously and can confirm that we only sell authentic branded products at discounted prices.
We are completely honest and transparent about the fact that some products we sell have blemished boxes, but the product itself is in perfect condition.
It is made clear in every product listing that the box may be dented, damaged, in an unsealed box etc... .
These products are cheaper to buy than products in perfect, undamaged boxes.
Our customer service team responds to every email we receive so we do not know why you would not have received a reply to any emails you may have sent us.
If you would like to make yourself known to us by emailing us that would be really helpful.
Our reputation is of huge importance to us and we are always keen to resolve any issues that a customer may have.
We look forward to hearing from you.
From The Hogies Team.
Ordered Tuesday item arrived Thursday…
Ordered Tuesday item arrived Thursday morning, excellent service and two heart shaped chocolates to enjoy with my brew . I’m impressed , will order from again
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for taking the time to leave your review, and for your kind words.
We are pleased to hear that you wil be ordering from us again and look forward to receiving your next order.
Many thanks
From The Hogies Team
I order a Calvin Klein Perfume
I order a Calvin Klein Perfume. I looove the scent and found it hard to get. When I came across it on here I thought omg yes I can get another bottle as I'm going to run out. I bought it and came in just a few days, I was so excited, same box, same box. I can freaking well tell that is not my perfume I had been using the past couple of years. I compared it and was so upset I couldn't describe it. I went to "The Perfume Shop" lady behind the counter said that one was discontinued as they bring a new one each year, so mustn't be the genuine Perfume. I heart sank, knowing myself that what I bought was not what I got. I contacted them and they came back and sent me the label to send it back and gave me a partial refund. Uhhhh why the hell do I want a partial refund if your selling fakes/copies of what I purchased. I'm currently waiting to here back. Looking on ebay it says make charge a few if damaged. If anyone has the magic powers to open the sealed packaging on a product without actually opening it please teach me. Mind you one hand I'm so pissed that they aren't selling the genuine product and only gave me a partial refund. I'm glad that since the package has a few scuffs so they can't just hand this to someone else. I'm just waiting for them to get back to me, to explain why they only gave me a partial refund. And if I don't get my full refund I'm reporting it to PayPal to get the whole refund.
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
We are really sorry to hear that you are disappointed by your shopping experience with us.
We would like to reassure you, and all our customers, that we only sell 100% authentic products which we purchase from a handful of trusted and reliable companies that we have dealt with for many years.
It is illegal in the UK to sell counterfeit goods and we take this very seriously. Our reputation is of huge importance to us. Some of the products we sell may be end of season, last season or, in some instances, have dented packaging - we always make this clear in the product listing, the products themselves are always perfect and authentic.
This is borne out by the thousands of positive product and company reviews that we have received over the 13 years we have been in business.
If we can be of any further assistance please contact our customer service team: info@hogiesonline.co.uk
Thank you
From The Hogies Team
Very very good service I very very…
Very very good service I very very happy hoagies online greats
26 de janeiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Thank you for your review, we are pleased that you are happy with our service.
From The Hogies Team
5 STARS! Brilliant site thanks so much!
I ordered some wireless headphone for very cheap and wasn’t expecting much! But they arrived within a day I was very surprised and pleased and they are absolutely incredible earphones I am very happy with my purchase and was surprised when I opened my parcel and some very cute chocolate hearts in which took me back because I order a lot of stuff online and never received anything like that before and they were YUMMY!! Want to thank them for making my day thanks so much guys absolutely brilliant site I highly highly recommend!!!!
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your lovely 5* review.
We are delighted to hear that you are pleased with your headphones, they are an absolute bargain and have great sound quality:
https://hogiesonline.co.uk/products/bitmore-wireless-bluetooth-stereo-over-ear-headphones-deep-bass-6hr-playtime
Thank you for shopping with us, we look forward to looking after you again.
Thank you
From The Hogies Team
Je suis dégoûtée
Je suis dégoûtée. J'ai passé commande d'un parfum sur leur site à Noël. Jamais reçu. J'ai payé des taxes à l'entrée en France. J'ai écrit pour me faire rembourser ce produit jamais reçu. Pas de réponse et ça fait une semaine. J'ai payé 130 e pour un produit jamais reçu. Une honte totale et une absence de considération du client
25 de dezembro de 2023
Avaliação não solicitada
Resposta da Hogies Online
Salut
Veuillez accepter nos excuses pour le retard dans la réponse à votre avis.
Merci de nous avoir fait part de cela.
Nous avons examiné les points que vous avez soulevés et pouvons confirmer que certains pays peuvent soumettre les commandes à des droits et taxes d'importation qui sont appliqués lorsque la livraison atteint cette destination. Veuillez noter que nous n'avons malheureusement aucun contrôle sur ces frais et ne pouvons pas prédire leur montant.
Nous pouvons constater que vous avez été intégralement remboursé sur la carte que vous avez utilisée pour passer la commande.
Nous ne pouvons pas rembourser une carte qui n'a pas été utilisée pour effectuer l'achat.
Si cela ne vous convient pas, veuillez contacter votre banque en premier lieu, puis notre équipe du service client si nous pouvons vous aider davantage.
Notre adresse e-mail est: info@hogiesonline.co.uk
Merci
De l'équipe Hogies
Concernant ma commande de parfum sur ce…
Concernant ma commande de parfum sur ce site Je viens de recevoir un message de cronopost me disant que je devais régler 29.50 € de frais de douanes ou la marchandise serait renvoyée
Cela n'a jamais été noté sur la facture que je devais payer des frais de douanes
Faites attention la facture sera plus salée
5 de janeiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Salut
Veuillez accepter nos excuses pour le retard dans la réponse à votre avis.
Merci de nous avoir fait part de ce problème.
Malheureusement, certains pays soumettent les commandes sélectionnées à des droits et taxes d'importation qui sont appliqués lorsque la livraison atteint cette destination. Nous n'avons aucun contrôle sur ces frais et ne pouvons pas prédire leur montant.
Nous en avons informé notre service client et ils vous contacteront sous peu. Si vous souhaitez nous contacter entre-temps, veuillez le faire à: info@hogiesonline.co.uk
Merci
De l'équipe Hogies
Expired product
The foundation arrived quickly, but to my dismay, it was expired ( almost 4 years since manufacturing ) I've already contacted customer service and am waiting for their response regarding a refund.
Please make sure to check the batch code when you receive cosmetics. Several helpful apps are available to check the expiration/manufacturing date.
UPDATE: The company sent me a free return label, so I returned the item and got a refund.
29 de dezembro de 2023
Avaliação não solicitada
Resposta da Hogies Online
Please accept our sincere apologies, this was a complete oversight on our part. We have thousands of products and this makes it very hard to keep an eye on all of the dates.
We would like to thank you for bringing this to our attention and reassure you we have checked the remaining products. Our Customer Service team have been in contact with you.
Fast shipping and excellent customer…
Fast shipping and excellent customer service provided by Karen! Will definitely buy from them again!
28 de dezembro de 2023
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your 5* review.
We are so pleased that you let us know that you are happy with our service and that Karen from our Customer Service Team was so helpful.
We look forward to looking after you again.
From The Hogies Team
AVOID AT ALL COSTS!!
Avoid this company - I used this company as there was a discount code meaning I could get my product cheaper - the item I ordered arrived damaged - I have called them numerous times and sent numerous emails and have heard absolutely nothing back - purchased a week ago for a Christmas present and I have had to go out and purchase a replacement in store from a more reliable retailer - I have never experienced such poor customer service - if you want to waste your money shop here. Avoid these guys at all costs
18 de dezembro de 2023
Avaliação não solicitada
Thank you Hogies!
Thank you Hogies. Placed 2 orders now for Christmas gifts. Both parcels arrived superquick! Great prices! And a free little chocolate inside! Highly recommend Hogies! I look forward to ordering again soon!
20 de dezembro de 2023
Avaliação não solicitada
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