Absolutely amazing company with quality products at prices are hard to beat. The descriptions are detailed and accurate, everything I ordered was exactly as described, delivered on time by Royal Mail... Ver mais
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Veja o que dizem as avaliações
Ordered victoria secret bombshell lipgloss and the parcel was stolen. Did not receive any reimbursement from hogies. The Consumer Rights Act 2015 states that the seller is responsible for missing item... Ver mais
A empresa respondeu
I needed a gift and realised that the same perfume I intended to buy brand new was available at Hogies at great discount. The set arrived in perfect condition with all packaging and extras. I'm very h... Ver mais
A empresa respondeu
I am over the moon with service and quality of the product. I have ordered wrong perfume and ask through email to cancel my order due to mistake, it was cancel right away and refunded immidietly. Th... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop top branded beauty, fragrances, watches, jewellery, sunglasses, bath & body, gift sets & more at discounted prices. Free 48 hour tracked UK delivery.
Informações de contato
Units C5 & C6F, Nup End Business Centre,, SG3 6QJ, Old Knebworth, Reino Unido
- 01438 821078
- info@hogiesonline.co.uk
- hogiesonline.co.uk
4,0
Muito Bom
416 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not the real deal
Hermes Absolu perfume bought from Hogiesonline storefront on Ebay was not the real deal. It was close enough but after directly comparing it with a retail sample, the lower quality of notes in the Hogiesonline product was clear.
1 de janeiro de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi,
Thank you for your review. We are sorry to hear you believe this product is not genuine.
We would like to reassure you, and all our customers, that we only buy and sell genuine products. We purchase from a handful of trusted and reliable companies that we have dealt with for many years.
It is illegal in the UK to sell counterfeit goods and we take this accusation very seriously.
We sell genuine products at discounted prices. This may be because they are end of season, last season or in some instances, have dented packaging - we always make this clear in the product listing.
This is explained on our About Us section of our website. Please visit https://hogiesonline.co.uk/pages/about-us for further information.
Kind regards,
The Hogies Team
No hesitation in using again!
Slightly nervous to order, given such mixed reviews on here. Can't fault the company, I entered the wrong address in. Emailed customer services, responded within 10mins. Not a problem to change. Package arrived within 2 days. Will definitely be using again, great prompt service. Not to mention the savings on my Lancome set I bought. 5 stars all round for customer service and quick delivery! The thank you chocs were a very lovely treat!! Thank you!
20 de agosto de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you very much for your order and for sharing your positive experience of shopping with Hogies.
We are a small family run business who have been around for 10+ years. We take looking after all our customers very seriously and do everything we can to make sure they have a good experience when they choose to shop with us.
We recognise that customers have a lot of choice where to shop online and so really appreciate it when they choose to shop with us, and come back time after time.
Thank you for choosing us.
From The Hogies Team
Well done Hogies!
I've just received my Mac lip liner which I ordered yesterday. I paid less than half the price than stated on other websites. Prompt delivery, plus, they sent me 2 lovely little heart shaped chocolates! Well done Hogies! 👏
21 de agosto de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you very much for your 5* review and feedback.
We are so pleased that you are happy with everything - our prices, delivery and service. Glad you like the little chocolates too.
From The Hogies Team
Cheaper but didn't smell as good (product refunded)
**UPDATE - Hogies have contacted me following my review and have processed a full refund for the faulty product.
Cheaper but didn't smell as good. I bought a pack of This Works sleep products. Good value as they were cheaper than RRP, however, the sleep balm had a crust on top and smells like it's gone off. The website said 'blemished packaging', I couldn't see a blemish but to be honest that isn't as important as a product that is still in date. In future I'll prob just pay full price for a quality product so wouldn't use Hogies again.
10 de agosto de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi Anna,
Thank you for leaving your review!
We are so sorry to hear you had a negative shopping experience at Hogies.
We would love to be given the opportunity to resolve this issue for you, our Customer Service Team have contacted you!
We look forward to hearing from you.
Kind regards,
The Hogies Team
I ordered a Tom ford Portofino…
I ordered a Tom ford Portofino recently, when i recieved the package it felt lightweight but it was a single perfume so i didn’t think much of it until opening the package and the contents (The Tom Ford Perfume) wasn’t there and there was a hole in the bottom of the package, upon contacting them they made me wait a week just for them to escalate it to their “other department” and they asked me for evidence (photos of the package) to send to them and i did, when i did they took another 3 days just for them to say they can’t do anything about it, absolutely guttered.
10 de agosto de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi,
Thank you for leaving your review.
Our Customer Service Team have been dealing with this issue and following the correct Policies and Procedures. We want to assure you, and all our customers, that we take lost, stolen or damaged parcels very seriously and investigate each case thoroughly.
Our team will be in contact regarding this issue.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Hogies Team
Brilliant
Great prices, fast delivery and hassle free shipping experience - will use again.
26 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you very much for your 5* review, we do appreciate you taking the time to share your experience of shopping with us.
Good to know that you will be ordering from us again and that you are happy with our service and prices.
Many thanks
From The Hogies team
Great service from Hogies Online
Great service from Hogies Online. I had never used them before but delivery was super quick and well packaged. And got a great price on L'Occitane. Very happy with my purchase. Will use again!
5 de agosto de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thanks for your 5* review.
We are pleased that you are happy with our service and prices on your first order and look forward to looking after you again soon.
Thank you
From The Hogies team
Very happy!
Fantastic company. Shipped rapidly, item arrived 2 days after posting and packaged great, the little chocolates were a great touch!
Will definitely be ordering again and recommend. Thank you 😊
24 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you so much for your positive review and kind words.
As a small family run business we do try to get everything right for our customers and make sure that we do a good job for you. It's so nice when people like you take the time to leave a review, we appreciate all feedback and share it with our team.
Thank you
From the Hogies team
Millions edp
I am really pleased with my purchase. I searched online for the best price and found Hogies beat all retailers. My order arrived very quickly and was packaged with care. Very professional service and I look forward to using them again.
16 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for taking the time to leave your 5* review.
We are pleased that you are happy with our service and prices and especially pleased that you will be ordering from us again.
Many thanks
From the Hogies team
Very happy with professional service, thank you.
Excellent service - Price, prompt dispatch and delivery. First time I've used this company and I will use it again. I did a search, looking for the best price for my favourite Van Cleef perfume and saw Hogies Online price of £113 (usually £154) so jumped at the opportunity. Prompt delivery, well packed and genuine product - very happy with professional service, thank you.
18 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you so much for your lovely comments and 5* review.
We really appreciate customers sharing their thoughts and positive experience of shopping with us.
So pleased that you will be ordering from us again and that you are happy with your fragrance.
Thank you
From the Hogies team
Very pleased with my purchase of Acqua…
Very pleased with my purchase of Acqua di Parma, which arrived promptly and well packed. Thanks for your service, and offering good prices, and for the two chocolate hearts!
18 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thanks for your 5* review and for sharing your experience of shopping with us.
We are pleased to hear that you are happy with everything and liked your little chocolate hearts.
Many thanks from The Hogies Team
Like a few others never heard of this…
Like a few others never heard of this company before so wary of ordering from companies I don’t know , but as soon as I had been on the website they emailed me 10% discount on my order, what I wanted was cheaper than anywhere else, kept me updated when it would arrive and arrived quickly .
8 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thanks for your 5* review.
We are pleased that you are happy with our service, prices and communication throughout your order.
Thank you for your lovely comments.
From The Hogies Team
Brilliant service
I've read some mixed reviews but all I can say is my experience of hogies has been brilliant. Authentic quality products at reduced prices, despatched really quickly. I also enjoyed the 2 free chocolates! I will definitely be ordering again.
3 de julho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your lovely 5* review, we do appreciate people taking time to leave a review and comment.
We are glad that you are happy with our service and wil be ordering from us again.
Thank you
From The Hogies Team
I bought a watch from Hogies
I bought a watch from Hogies. Everything went smoothly from ordering to delivering. They are perfect.
29 de junho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Many thanks for your 5* review.
We are pleased that you are happy with your watch and our service from start to finish.
Thank you
From The Hogies Team
From start of order to receiving it…
From start of order to receiving it this company has been fantastic.They keep you up to date until it reaches you .They even send a lovely email thanking you for buying which I think is so nice to receive.Upon opening my brilliant watch they had even put a card in with 2 chocolates.what an amazing touch .I can’t rate them any higher or I would.Myself and family and friends will definitely order from here again.keep up the good work Hogies x
26 de junho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you very much for your glowing 5* review.
We are always pleased to hear that we have looked after our customers in the way that we would like to be looked after ourselves.
Thank you for letting your family and friends know about us, we are a small family run business and really appreciate your recommendation.
From The Hogies Team
good to know ompany
Stumbled across this company who had just what I wanted at a very good price in fact cheaper than anywhere. They kept me informed,seemed extremely polite to deal with and I will certainly use them again they have masses of products, and the package, although through Royal Mail, came a day earlier then expected, oh and the best bit was the lovely chocs in package!
5 de junho de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for your 5* review, and for your lovely comments about our service, communication and prices.
Glad you enjoyed your little chocolate treat.
From The Hogies Team
Smooth ordering, great value .....
I’m always a bit apprehensive about buying a branded product from a new site but Hogies were really good, fast delivery, packed perfectly with a little thank you note and a chocolate treat.
I am sure that the Radley watch I purchased is genuine and I can accept the box looked a little bit "shabby". I have been looking for this watch for a while so I know that the price I paid was very competitive and delivery was free.
I feel confident in recommending this company, an excellent experience and I have the watch I wanted!
22 de maio de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you very much for your 5* review and for sharing your shopping experience with Hogies as a first time customer. We really appreciate you taking the time to leave your review and for recommending us.
Thank you
From The Hogies Team
I wanted to buy a Paco Rabanne Mens…
I wanted to buy a Paco Rabanne Mens perfume as there was a really good offer on a bottle without the box on their site.
Upon, ordering and paying through klarna it got rejected some reason so that was that. The next day I realised that the sale has gone through but when I went on my account on Hogies it states there has been no order placed but I am still charged by them. I have complained through Klarna to cancel the 'order' and so far got back half of the amount but the other amounts I cannot get refunded by Klarna. I have emailed Hogies and nothing back yet so now I've had to write this review to let other people know.
9 de maio de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for letting us know about this.
We are sorry that you have not been able to place an order with us.
We cannot see that an order has been placed so we have requested more information from you so that we can help resolve this issue as soon as possible.
Unfortunately we have no control over Klarna payments or refunds so you are doing the right thing in liaising with them about that.
We look forward to receiving more information from you so that we can look into this for you.
If, in the meantime, you would like to contact us please email our Customer service team at: info@hogiesonline.co.uk.
Thank you
From The Hogies team
Hi
Unfortunately you have not supplied any information to enable us to identify you or your order so we are unable to help resolve this issue at the present time.
If you would like to contact us please email our Customer service team at: info@hogiesonline.co.uk
They will be happy to help in any way they can.
Thank you
From The Hogies Team
Disappointing experience with counterfeit product
I've ordered the Sulwhasoo Perfecting Cushion Foundation, and the item was delivered promptly. However, the item received is counterfeit. I've been using this product for years, and I can tell just by the packaging that this is not a genuine product. Of course, I'm returning this. I guess the price is cheap for a reason. Will not use this website again.
30 de abril de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
We are really sorry to hear that you are disappointed by your shopping experience with us and that you do not believe the Sulwhasoo product you have purchased to be genuine.
We would like to reassure you, and all our customers, that we only buy and sell genuine products which we purchase from a handful of trusted and reliable companies that we have dealt with for many years.
It is illegal in the UK to sell counterfeit goods and we take this very seriously and can confirm that we only sell authentic branded products at discounted prices.
Our customer service team have been in touch with you and are happy to issue a full refund.
If you need to contact our customer service team please do so at: info@hogiesonline.co.uk
Thank you
From The Hogies Team
I ordered a givenchy rose perfecto…
I ordered a givenchy rose perfecto lipstick as a gift from here as it was no longer in production. It arrived very poorly packed in a bubble mailer ( due to royal mail’s poor handling ).
But my issue was upon opening it I could see the lipstick had a visible mark on it and some product on the inside of the lid. It had clearly been dented against the lid when someone was putting the lid back on, which annoys me as the gift is now ruined.
I never liked the fact they opened the actual product to photograph them or inspect them, as it would arrive with fingerprints and dirt on it, or even worse in this case, damaged.
I would much rather they just take a picture of the product WITHOUT opening it, they should also consider wearing gloves while handling cosmetics.
I’ve ordered from them multiple times, and this was definitely a disappointing experience.
8 de maio de 2024
Avaliação não solicitada
Resposta da Hogies Online
Hi
Thank you for letting us know about this.
We are very sorry to hear that you are not happy with the product you have received, please accept our apologies.
Our customer service team have called you this morning but have not been able to speak to you, it would be helpful if you could email us at: info@hogiesonline.co.uk and we will be able to help resolve this issue to your satisfaction.
Thank you
From The Hogies Team
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