Ordered victoria secret bombshell lipgloss and the parcel was stolen. Did not receive any reimbursement from hogies. The Consumer Rights Act 2015 states that the seller is responsible for missing item... Ver mais
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Veja o que dizem as avaliações
I needed a gift and realised that the same perfume I intended to buy brand new was available at Hogies at great discount. The set arrived in perfect condition with all packaging and extras. I'm very h... Ver mais
A empresa respondeu
I am over the moon with service and quality of the product. I have ordered wrong perfume and ask through email to cancel my order due to mistake, it was cancel right away and refunded immidietly. Th... Ver mais
A empresa respondeu
Amazing! Just bought a £45 lipstick for £10 and it arrived in perfect condition! I actually thought it was a scam! So happy!
Detalhes da empresa
Escrito pela empresa
Shop top branded beauty, fragrances, watches, jewellery, sunglasses, bath & body, gift sets & more at discounted prices. Free 48 hour tracked UK delivery.
Informações de contato
Units C5 & C6F, Nup End Business Centre,, SG3 6QJ, Old Knebworth, Reino Unido
- 01438 821078
- info@hogiesonline.co.uk
- hogiesonline.co.uk
4,0
Muito Bom
415 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic products
I made a smaller order due to mixed reviews and the products I received were perfect! 100% genuine, shipping took around 4 days with Royal Mail (including the weekend! I ordered sat 24th ).
I cannot grumble and will be ordering from them again!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you so much for taking the time to leave us a 5-star review!
We’re delighted to hear that you’re happy with your order and that everything arrived quickly and just as expected. Your kind feedback is greatly appreciated.
Thank you once again for your support. We look forward to assisting you again soon!
Kind regards,
Hogies Online Team
Excellent service
Excellent service. Beautiful products for less. Appreciated the little chocs! Jules
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Hogies Online
Hello Jules,
Thank you so much for your lovely review!
We are delighted to hear that you’re happy with the products and the service you received, and that you enjoyed the chocolates too.
We appreciate your support and hope to assist you again very soon.
Kind regards,
The Hogies Online Team
Trusted online site!!
Thought I’d give it a go and what fantastic service! Updated all the way through the order, which was swift. Delivered by royal mail, genuine items, packed really well, would not hesitate to use again. Very pleased with purchase.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Hogies Online
Hello Leigh,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you’re happy with our service and that your order arrived quickly and safely.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Hogies Online Team
Really good experience with them
Really good experience with them, sorted an issue out for me very quickly
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for your 5-star review.
We are delighted to hear that you’re happy with our service and that the issue you experienced was resolved quickly.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Hogies Online Team
Buyers do not use this company
When I received the product I had ordered, it had clearly been tampered with. The cellophane wrapping and the tear off strip had been removed and the tube had clearly been opened - there were scuff marks around the tube suggesting that a metal tool had been used to unscrew it. In addition, when I squeezed out a small amount of the cream, it was totally different in colour and consistency from tube of the very same cream that I am already using. Either the vendor knew they were supplying damaged goods or their quality control systems are inadequate. Do not use this company!
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to share your feedback and for bringing this matter to our attention. We are very sorry to hear about the issues you experienced with the item you received.
We have passed your feedback to our Quality Control team so they can review the remaining stock. In the meantime, a full refund has been issued to you.
Please accept our sincere apologies for any inconvenience this has caused.
Kind regards,
Hogies Online team
DO NOT USE THIS COMPANY
I would not recommend this company. I received a room spray that had clearly already been used and was nine months past its expiry date. This should never have been sent to a customer! I will never order from this company again.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you are unhappy with the item you received. Please could you provide us with some further information so that we can locate your order and resolve this issue for you as quickly as possible.
At present, we do not know your email address. If you could please email us at info@hogiesonline.co.uk, including your order details a member of our Customer Service team will deal with this issue immediately.
We are very sorry for the inconvenience this has caused.
Kind Regards
Hogies Online team
Awful customer services
I accidentally selected the wrong product when placing my order and contacted the company immediately to cancel it. Unfortunately, no one responded for over 24 hours. When I finally heard back, I was told the item had already been dispatched and that I should wait to receive it and then return it.
Since receiving the product, I have filled out multiple online return forms and sent several emails, but I have had no response at all. The lack of communication and support has been extremely frustrating.
Mistakes can happen, but what matters is how a company handles them. In this case, the customer service has been very disappointing, and I am still waiting for a resolution.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were unhappy with the service you received. Your request to cancel the product was sent on a Saturday. Unfortunately, our Customer Service department is not open over the weekend, which resulted in a delay in responding.
We sincerely apologise that the order was dispatched before the cancellation could be actioned on Monday. Our Customer Service team did send a response advising of this, followed by a further email outlining our returns procedure.
We will ensure that a member of our Customer Service team contact you again to help resolve the situation for you.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards
Hogies Online team
Really loved the whole process of…
Really loved the whole process of ordering. It’s easy. I wish them good luck as it is a family run business. 😊
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for your 5 star review.
We are so pleased to hear that you’re happy with our service and truly appreciate your kind words and good wishes.
We look forward to assisting you again in the future.
Kind regards,
Hogies Online Team
Great experience
Great experience! Purchased last Christmas Ralph lauren hoodie great quality ,price and delivery. Same again this year. Fabulous company.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you so much for your 5-star review and for choosing to order with us again this year.
We are delighted to hear that you’re happy with our service. Your continued support really means a lot to us, and we truly appreciate you taking the time to share your feedback.
We look forward to assisting you again soon.
Kind Regards,
Hogies Online Team
Product was amazing but it didn’t fit
Product was amazing but it didn’t fit, return label provided within 24 hours, good service
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you so much for your 5-star review!
We are delighted to hear that you’re happy with our service and returns policy. We are sorry that the item didn’t fit as expected, and we hope the returns process made things easier for you.
We look forward to assisting you again in the future.
Kind regards,
Hogies Online Team
I bought a pair of Ralph Loren joggers…
I bought a pair of ‘Ralph Loren’ joggers which arrived promptly and looked genuine. However after just 3 months of light wear around the house it became apparent that these were not the quality product I’d expected. The material thinned and bobbled and the care label fell off. I contacted Hogies to complain and asked them to confirm that they’re selling authentic items but they have refused to answer my email. The customer service is non existent.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to leave your review.
We would like to reassure you, as we do all our customers, that we only buy and sell genuine products. We are a small, family-run business and purchase exclusively from a handful of trusted and reliable suppliers we have worked with for many years. It is illegal in the UK to sell counterfeit goods, and we take this responsibility very seriously.
We can see that our Customer Service team has already been in contact with you regarding this matter. If you are still unhappy, we would advise raising the issue with eBay.
If we can be of any further assistance, please let us know.
Kind Regards
Hogies Online team
Damaged box when not stated as…
Damaged box when not stated as blemished or damaged.
3 de dezembro de 2025
Avaliação não solicitada
Great company
Great company, customer service excellent, products are genuine and prices are amazing . Thank you
29 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to leave your 5-star review.
We are delighted to hear that you are happy with our service and prices, and we truly appreciate your feedback.
We look forward to assisting you again in the future.
Kind regards,
Hogies Online team
Fast Delivery
Bought Paco Rabbane FAME perfume for my daughter. Quick fast delivery and well packaged. Always wary about new places but can put Hogies on my good list for future.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you so much for your lovely 5-star review!
We are delighted to hear that you’re happy with our service.
Thank you for choosing to shop with us. We truly appreciate your support.
We look forward to assisting you again in the future.
Kind regards,
Hogies Online Team
Ordered perfume for a gift with next…
Ordered perfume for a gift with next day delivery I’m waiting 3 days now and they don’t bother to check , after few phone calls didn’t resolve anything so still waiting , DONT RECOMMEND
20 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to provide your feedback.
We sincerely apologise for the issues you experienced with your order.
Our Customer Service team had been awaiting further information from DPD while they carried out an investigation into the whereabouts of your parcel. We understand that our Customer Service department has since contacted you to confirm that the parcel could not be located, and that a refund has therefore been issued. We regret the inconvenience this situation has caused and they will be formally raising the matter with DPD.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Hogies Online Team
Damaged goods received - tread carefully
Unfortunately, the Paradoxe perfume I received is in unacceptable condition, this is a present, and I am extremely disappointed with the quality.
After inspecting the item, I have strong concerns that the Prada Paradoxe perfume I received may not be authentic. It shows signs of wear and tear and aswell as logo/font misalignment. Shocking. I wish I could add photos here but not possible.
Landline 01438 821078 goes to
Voicemail! I would appreciate for customer services team to get back to my email, order number
ORDER 94744
If my case will Be resolved I’m happy to retract this review
19 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to leave your feedback. We are very sorry to hear that you are unhappy with the item you received.
We can see that our Customer Service team replied to your email yesterday regarding this issue.
After reviewing your order, we can confirm that the fragrance you purchased was listed as a “Blemished Box,” meaning there may be minor imperfections to the outer packaging only. The product inside remains unaffected. This information is stated in the product listing and is reflected in the price of the item.
We are also very sorry to hear that you believe the product may not be genuine. We would like to reassure you, as we do all our customers, that we only buy and sell 100% genuine products.
We are a small, family-run business, and we purchase only from a handful of trusted and reliable suppliers with whom we have worked for many years. It is illegal in the UK to sell counterfeit goods, and we take this responsibility extremely seriously.
If you would like to return the fragrance, we will of course issue a full refund. Our Customer Service team have provided the returns information in their previous email.
If we can be of any further assistance, please do not hesitate to let us know.
Kind regards,
Hogies Online Team
Will think twice before using again …
First time using them and disappointing all round - two beauty items and both boxes looked second hand and shabby - had to return .
On explaining to customer services about shabby used looking boxes their response was offer of return .
Not sure if they stock ‘old stock’ or returned items from original retailer …🤨
6 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for taking the time to provide your feedback.
We are sorry to learn that you are dissatisfied with the items you received. Once our Customer Service team receives your return, they will investigate the matter and contact you to confirm whether you would prefer a replacement or a refund.
Please note that we sell branded products at reduced prices. Some items may be end-of-season, last-season stock, or may have dented packaging. This information is indicated in the product listing.
We sincerely apologise for any inconvenience caused and hope to resolve this matter to your satisfaction.
Kind Regards
Hogies Online team
I would highly recommend Hogies
This is the first time I have ordered from Hogies and I would definitely use them again, order arrived quickly and well packaged with 2 little chocolates included, but I had a problem with something not working properly, I contacted Hogies they replied quickly and sent a replacement the following day, very good customer service, I would highly recommend this company.
12 de outubro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you so much for taking the time to leave your 5-star review!
We are delighted to hear that you were pleased with the prompt delivery and the Customer Service you received.
We sincerely appreciate your recommendation and look forward to assisting you again in the future. We hope you enjoy the chocolates!
Kind regards,
Hogies Online Team
Excellent Retailer
Absolutely first class service. Package arrived in a few days. Perfume is 100% genuine. Wouldn’t hesitate to use again.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you so much for your 5-star review!
We are delighted to hear that you’re happy with both our service and the perfume. Your kind words are greatly appreciated.
We look forward to assisting you again in the future.
Kind regards,
Hogies Online Team
Good genuine products low prices speedy…
Good genuine products low prices speedy delivery what’s not to like
12 de novembro de 2025
Avaliação não solicitada
Resposta da Hogies Online
Hello,
Thank you for your 5-star review and for taking the time to share your feedback!
We are delighted to hear that you’re happy with our service and prices.
We look forward to assisting you again in the future. If we can be of any further help, please don’t hesitate to contact us.
Kind regards,
Team Hogies Online
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