Banner for HolidayGems

HolidayGems Avaliações 

14.013
O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I spoke to Stuart who was excellent. His patience and thoughtful approach helped my friends and I book a holiday to the Costa Del Sol. Very helpful and pleasant - Thank you . I would recommend Holiday... Ver mais

Avaliado com 5 de um total de 5 estrelas

Stuart was very friendly and extremely helpful. He made the process simple and was able to answer all of my questions while booking the holiday. Highly recommended!

Avaliado com 5 de um total de 5 estrelas

Just returned from my package holiday to Calla Millor, Mallorca, booked thought Holiday Gems. I found them to offer fantastic customer service, at a very fair price. All went well, and I had a wonder... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent all around service. All staff talked to were knowledgeable and very helpful. Phone calls replies answered quickly and well sourced. Sam was excellent couldn't have been better Thanks Go... Ver mais

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

14 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(14.013)

629 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Martin provided outstanding service

Martin provided outstanding service from start to finish. He went to great lengths to help me secure a fantastic deal on a hotel that I had been struggling to book anywhere else.

He was incredibly patient, helpful, and insightful throughout the whole process. His communication was excellent — he spoke with me on multiple occasions today and always got back to me quickly whenever I had questions.

I had originally planned to book with On the Beach, but the lack of access to a human to speak to (on the phone or on webchat) before booking meant I couldn’t get the answers I needed. Martin at Holiday Gems really demonstrated how much the personal touch matters.

Thanks to him, the whole booking process felt smooth, stress-free, and I now feel confident and well-informed and excited about our holiday.

He is a real credit to Holiday Gems — thank you again, Martin!

30 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great value

Price etc was great, booking flights and seats and transfers all good. If I had one niggle, it would be to make it much more clearer to go straight to the airline your flying with to get your boarding passes

29 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Satiisfied with help from Sam

Spoke with Sam who was friendly and helpful in helping me secure my perfect holiday and flights to Egypt to my spec. She repeated everything meticulously and explained the whole process clearly. Thank you Sam 😁

29 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Holiday Gems website is very easy to…

Holiday Gems website is very easy to navigate, I’d spent a good few hours looking for deals with various booking companies and found holiday gems to have the best deals by far, once booked I spoke with one o the reps Sam who was very helpful in finalising the booking

19 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Love holiday all the way

Normally use love holidays and will be going back to love holidays. Booked our holiday at 3pm today by 7pm we get a phone call saying we need to pay 20pp more as the holiday has gone up. When I went back onto there website the holiday is still coming up at the price we originally paid absolute joke

19 de março de 2026
Avaliação não solicitada
logotipo da HolidayGems

Resposta da HolidayGems

Good morning James, many thanks for your review and we are sorry you feel we did not meet your expectations. Please note that you have not provided a reference number for your booking so we are not able to look further into this for you, however in order to explain how our bookings work, our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case, we expect this is what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming you chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is passed by one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review.

Avaliado com 5 de um total de 5 estrelas

Stuart was amazing.

Stuart was amazing.
He was very clear, friendly I understood exactly what I needed to do and where to get all my documents from. Was a perfect experience.

18 de março de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais