Holloway Friendly Avaliações 

176
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

From when i started my claim took roughly 3.5 months to start recieving financial support. Lots of excuses from various staff which also delayed time.

Avaliado com 1 de um total de 5 estrelas

PLEASE DO NO BUY INSURANCE FROM THESE... They are happy to take your hard earned cash after a very pressured sale paid in for years and then as soon as you desperately need them they find the smallest... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had to make a claim through Holloway after injuring myself on my motocross bike and was unable to work. Throughout the whole claims process Holloway were absolutely faultless and I can’t thank them... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

So when you pay for an insurance to cover you when off work you expect it to pay when not working , well this one took weeks to start paying then when it did pay money it wasn’t close to your actual w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Seguro Renda Familiar

Informação fornecida por fontes externas variadas

We’re here to help our Members feel great when they are working and support them when they can’t. With Holloway Friendly’s Income Protection and Membership benefits, our Members can always live their lives in colour.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

176 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 46% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(176)

24 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

fantastic customer service

fantastic customer service. great organisation. understands well. works well

6 de maio de 2022
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Resposta da Holloway Friendly

Lovely comments thank you, pleased we were able to support you

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Excellent Service , and fantastic communication. Heather was always a pleasure to talk to.
I was kept informed at all times and the payments came through as expected.. I have been with Holloway Friendly for around 20 years plus and I will continue to be a customer for many more years too.

29 de abril de 2022
Avaliação não solicitada
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Resposta da Holloway Friendly

Lovely comments, Heather will be pleased to hear how she has helped. Thank you for writing a review for us.

Avaliado com 5 de um total de 5 estrelas

Very friendly and efficient staff

Very friendly and efficient staff. During recent claim on my policy, Jamie my claim manager has been very supportive and helpful. Jamie has guided me through the whole process. Holloway Friendly is highly recommended. Thank you.

29 de abril de 2022
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Resposta da Holloway Friendly

Thank you for taking the time to give us feedback. Jamie will be pleased to hear how he has supported you, thank you!

Avaliado com 5 de um total de 5 estrelas

good company

good company. quick contact with the client. nice service. I recommend to everyone

29 de abril de 2022
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Resposta da Holloway Friendly

Thank you for your kind words. Great to hear we were prompt and you recommend us! Thank you

Avaliado com 5 de um total de 5 estrelas

Support when I needed it the most.

Support when I needed it the most.

Understanding and pragmatic claims advisors

26 de abril de 2022
Avaliação não solicitada
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Resposta da Holloway Friendly

Thank you for taking the time to write a review for us. Very pleased we have been able to help you.

Avaliado com 5 de um total de 5 estrelas

I can't overly recommend this company

I can't overly recommend this company.
I had been insured with Holloway for about 4 years and never suffered any injury or illness. But like a house or a car, suffering a loss by being unable to work is the reason we pay these type of premiums right?
I informed Holloway after my injury; they actually backdated the claim to the day that I initially informed them I'd become injured. The process was easy, quick and efficient and I started receiving payments in bi-weekly intervals.
Holloway also paid the freight on physiotherapy which was a nice touch.
A friendly, caring and integrity based insurer. I can attest that they are there for when you need them most.

9 de abril de 2022
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Resposta da Holloway Friendly

Thank you for taking the time to leave a review for us, very much appreciated. We are so pleased to have been able to help you when you needed us.

Avaliado com 4 de um total de 5 estrelas

Very Happy with service

So I think it was very sluggish in accepting my claim, but once they accepted it came together very quickly, I was back paid & paid then again at the regular fortnightly intervals.
My claims Assisant Heather Woodward, was absolutely exceptional & I believe she was instrumental in pushing my claim forward. When Heather told me she’d call back either on the same day or the next day that’s when she called, even if it was up to near 5:30pm, she always called back. Heather was always professional & very courteous and empathetic, I honestly believed she cared & wanted the best for me.
Heather became my point of contact via fone & email, she always knew where my case was at & it was a delight to deal with her.
Heather is an absolute credit to Hollaway Friendly & it’s her professionalism that would encourage me To recommend Holloway to others

9 de abril de 2022
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Resposta da Holloway Friendly

We are sorry to hear the start of the claim process was slow, we will look into that to see if there is anything we can do better in the future. What fabulous compliments about Heather, thank you so much for taking time to share those, we will pass them on to her, she will be thrilled to hear you were so happy with the way she supported you. Thank you.

Avaliado com 5 de um total de 5 estrelas
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Resposta da Holloway Friendly

Thank you for taking the time to leave us a review, it’s appreciated. Would like to check if there is anything we could have done better for you though as we see you rated us 1 star? Please let us know if there is more we can do for you?

Avaliado com 5 de um total de 5 estrelas

Income protection insurance

You only truly find out how good or bad insurance is when you make a claim. I can honestly recommend Holloway Friendly and say I have received 5 star service from Luke and the team from the first day of my claim.

4 de abril de 2022
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Resposta da Holloway Friendly

Thank you so much for taking the time to leave a review. So pleased we have been able to help you in your time of need.

Avaliado com 5 de um total de 5 estrelas

Excellent service

2 de abril de 2022
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Resposta da Holloway Friendly

So pleased you feel our service was excellent, that’s what we strive for. Thank you for leaving a review for us.

Avaliado com 5 de um total de 5 estrelas

My claim was handled quickly by…

My claim was handled quickly by friendly staff. I am so glad that we took this policy out as it has really helped us to keep living while I have been off work with my illness. Holloway also provide help with more than just money if you need it for your mental health or to help get you back to work. Would definitely recommend.

1 de abril de 2022
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Resposta da Holloway Friendly

Your kind words and review are much appreciated, thank you. We are so pleased we could help you at this time.

Avaliado com 5 de um total de 5 estrelas

Highly Praised

I highly praise Holloway Friendly for the service they have given to me and my family throughout my recent cancer illness and ongoing treatment/recovery. They have been friendly, courteous, understanding and easy to talk to. I would recommend them to anybody. Thank you for your continued support.

1 de abril de 2022
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Resposta da Holloway Friendly

We really appreciate you taking time out to leave a review for us. We wish you well for the future.

Avaliado com 5 de um total de 5 estrelas

Income protection insurance claim

I have recently injured my thumb which forced me stop working, I’m a self employed bricklayer.
So had to use my income protection insurance.
It was a very easy process to get things moving and everyone I spoke to was helpful in processing my claim.
Very happy with the process and outcome, one less thing to worry about.

1 de abril de 2022
Avaliação não solicitada
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Resposta da Holloway Friendly

So pleased to hear you found the claim process easy and that we were able to help you. Thank you for your review.

Avaliado com 5 de um total de 5 estrelas

An amazing service over the last few…

An amazing service over the last few years. All staff were most helpful and showed compassion and respect in all areas. There was always a friendly voice at the end of the phone offering assistance and support. I would thoroughly recommend Holloway Friendly and cannot fault the supportive service they offer. A very well earned 5 stars… thank you

1 de abril de 2022
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Resposta da Holloway Friendly

Jean we are so pleased we have been able to help and support over the last few years, thank you for taking time to leave a review for us. Much appreciated, best wishes

Avaliado com 5 de um total de 5 estrelas

Income protection

Helpful and friendly from the start of the process, Would recommend them to anyone

1 de abril de 2022
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Resposta da Holloway Friendly

Thank you for the recommendation, and for leaving your comments. Much appreciated.

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