MetLife UK Avaliações 

Salesman was respectful, listened and was not pushy. Fitted my requirements.

A fantastic policy to cover accidents and hospital stays, would definitely recommend especially as you choose how many units of cover you wish yo have - all explained by knowledgeable and professional customer service.

I have been a customer for many years and hold more than one policy. After suffering a heart attack and a hospital stay, I filed a claim, but I have been waiting a very long time and haven't heard anything from them. This is truly unacceptable behavior on their part, and I am considering switching insurers.

Should be half a star I’ve rang up on multiple occasions to be told oh yes your claim has been dealt with To ring again a week later to be told oh it’s still in a queue they have had my forms back since late June when I was in hospital now I’m told today still in a que I will see what is happening and get back to you not good enough had amputation back in late June and still waiting do see why they have to lie should just say sorry it’s still qued not happy with this company at all

The worst provider in the UK. Customer service is practically non-existent. Claims are being paid after 7 months, while they claim that they process them within 7 days.

The level of incompetence is absolutely shocking. How can this company even be considered a serious provider?

Be very careful with them and think twice before trusting this company. If I could, I would give them **-10 stars**.

Ben Lomax explained everything so well. He was knowledgeable and relayed information confidently. I'd highly recommend this policy to anyone. Especially those who are 60 to 64 yrs of age, as it can be hard to find this kind of insurance policy, for this age group.

Professional service and advice, no pressure at all just understanding and respecting each other!

I rarely leave negative reviews, but I feel others should be aware of my experience with MetLife.

Following the death of my mother September 2025, I submitted an insurance claim in October 2025. What should have been a straightforward process took around 10 months to resolve.

During my claim, I was asked to complete the same paperwork multiple times because the guidance provided by MetLife was unclear. After resubmitting the documents, I then heard nothing for months and only received progress after making a formal complaint.

To MetLife’s credit, they eventually upheld my complaint, admitted there had been multiple service failures, acknowledged delays in handling my claim, accepted that their instructions were unclear, and admitted they should have followed up with me but failed to do so. They paid my claim and awarded £150 compensation for the poor service.

While I appreciate that they accepted responsibility, I don’t believe the experience I had is what customers should expect, particularly when dealing with a claim following the death of a loved one. The lack of communication and the length of time it took added unnecessary stress during an already difficult period.

As someone who also pays for my own insurance, this experience has left me with little confidence that my own claim would be handled promptly if I ever needed to make one. Sadly, I cannot recommend MetLife based on my experience.

Slow and poor service. I’ve been waiting over 20 hours for an application form—something that should be instantaneous. A terrible, idiotic website.

Been with the company for years . Their professional and genuine
Never had a problem with the advisor, he's funny, cared and understood what I wanted.

I can only comment on the application process and what the policy covered as I am a new customer and not made a claim.

The application for injury cover was easy and very quick and they have a range of price levels to suit each person's needs.

Great product
Great service
I have and will continue to recommend to others.
Please do not wait until you have a problem before you do this.Do it as soon as possible.
You have nothing to lose and a lot more to gain.

Can never get through to claims department! Have been a paying customer for at least 3 years! Very unsatisfied! I thought that at least they would appreciate how much money I have paid them in that time?

⭐⭐⭐⭐⭐

I had a very positive experience with MetLife. I recently made a claim for a broken clavicle, and while the assessment process took a few weeks, the claim was handled professionally and the payment was made exactly as promised.

From the start, I received clear communication about the timeline. After submitting my claim, I was sent confirmation that it had been received, followed by regular email updates letting me know when it was being reviewed and if any additional information was needed. The team was also helpful whenever I contacted them directly, and I always felt informed about what was happening next.

Having this insurance gave me peace of mind during a difficult time, and I’m very grateful that my claim was honoured. I would definitely recommend MetLife to anyone looking for reliable insurance. Thank you for your support and for providing excellent service.

Jake the advisor was very helpful and polite, he explained everything well. Answered all my questions, the application was simple and easy I'm happy with the service given to me. Customer service was excellent.
Thank you for your support.

Polecam ta firme jest rzetelna i kakretna

Great communication skills and excellent experience in wery happy with the ability thanks

I have medical issues that make it hard to get health insurance Becka at cavendish online was very knowledgeable explained everything carefully the insurance I picked was great value considering

My advisor Dawid who works for Supreme Finacial Solutions on behalf of Met Life was amazing! This was my first time getting life insurance and Dawid was really helpful explaining everything and walked me through the options, giving me the advice I needed. He listened to all my questions to make sure I was getting the best cover.
The application set up was easy and I am very happy with Dawids service.