Never received my order. Customer services have passed the buck to Royal Mail who actually have not received it. Really upset. Totally being ignored. Do not buy anything from this company... Ver mais
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Veja o que dizem as avaliações
I ordered 2 glass ceiling pendants. Both were delivered promptly, were very easy to install and look fantastic. A year after installation, one of the glass shades was damaged, I found their custo... Ver mais
Our package did arrive, but the light fixture lasted less than a year. After about 6 months the LED bulbs stopped working. After about 9 months it broke completely, and is a serious fire hazard. T... Ver mais
A empresa respondeu
Total scam company, sends items not as advertised and only customer service response comes from unverified e- mail address asking you to reply via their link. Very dodgy and I suspect phishing. Under... Ver mais
A empresa respondeu
2,1
Ruim
43 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Never received my order
Never received my order. Customer services have passed the buck to Royal Mail who actually have not received it.
Really upset.
Totally being ignored.
Do not buy anything from this company
24 de fevereiro de 2026
Avaliação não solicitada
I recently purchased approximately a…
I recently purchased approximately a dozen light fittings. While the majority were satisfactory, one unit arrived in a defective state and was unfit for installation. Upon contacting HomDIY, their resolution was to offer a discount on the faulty item rather than honouring their policy. Following my rejection of this inadequate offer, my repeated requests for either a full refund or a functional replacement have been systematically ignored. This level of service is wholly unsatisfactory and represents a complete reversal of the terms clearly set out in their 30-day return policy.
14 de fevereiro de 2026
Avaliação não solicitada
Total scam company
Total scam company, sends items not as advertised and only customer service response comes from unverified e- mail address asking you to reply via their link. Very dodgy and I suspect phishing. Under UK consumer law you have a right to reject and return order but they will not send return address
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
We’re very sorry to hear about your concerns and understand why this experience has caused frustration.
We want to clarify that we are a legitimate trading company, and our customer service emails are sent from our official support system, which may look different from automated store emails but are not phishing attempts. We never ask for sensitive information such as passwords or payment details via email links.
Regarding returns, we do provide a return address and solutions after verifying the order details, as return handling depends on the specific item, reason for return, and warehouse location. This is why we need to first confirm the order in our system.
To allow us to properly investigate and assist you in line with UK consumer regulations, could you please provide your order number or the email address used to place the order? Once confirmed, we will review the case and clearly explain the available return or refund options.
We genuinely regret the negative impression left and appreciate the chance to look into this for you.
Kind Regards
Ordered a ceiling lamp
Ordered a ceiling lamp, purchased the insurance. The item was never delivered (ordered 10 months ago). Neither the company or their designated insurer Seel will replace it or refund it. I have contacted both parties timely and at minimum have 3 dozen emails claiming no responsibility. Do not purchase from this company.
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for your feedback, and we’re very sorry to hear about this experience.
We take non-delivery and insurance issues extremely seriously, and this is certainly not the outcome we would want for any customer. We would like to investigate this properly by checking the order, shipment, and insurance records with our logistics and Seel.
Could you please provide your order number (or the email address used to place the order)? Once we have this, we can review the case and advise on the next steps as soon as possible.
We apologise for the frustration caused and appreciate the opportunity to look into this for you.
Kind regards
Items arrived after a long wait
Items arrived after a long wait, when inspected they are not as advertised in appearance, sent back at a great cost to me. Will not use this company again.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for taking the time to share your experience.
We’re truly sorry to hear that the delivery took longer than expected and that the items did not meet your expectations in appearance. We understand how disappointing this must have been, especially after such a long wait.
Your feedback regarding the product description and the return cost has been noted seriously. We are continuously working to improve our product listings, quality control, and to provide clearer information upfront to avoid situations like this in the future.
We regret that this experience led you to decide not to use our company again, but we do appreciate your honest feedback as it helps us improve.
Kind regards
Fire hazard, unresponsive service, broken in less than a year
Our package did arrive, but the light fixture lasted less than a year. After about 6 months the LED bulbs stopped working. After about 9 months it broke completely, and is a serious fire hazard. The fixture is shooting out sparks and buzzing when the light is on, which obviously is now off until I can replace it.
I contacted customer support about an issue and they did not respond.
The only redeeming factor was that it looked nice.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for bringing this to our attention.
We’re very sorry to hear about your experience — especially regarding the safety concerns you described. This is certainly not the standard we aim to provide, and we take reports like this extremely seriously.
We would like to investigate this matter urgently and check your order details and warranty status. Could you please provide your order number (or the email address used to place the order) so we can locate your purchase and assist you properly?
We apologise if your previous enquiry did not receive a response and appreciate you giving us the opportunity to look into this for you.
Kind regards
Absolutely appalled at this company
Absolutely appalled at this company. Purchased two telescopic wall hangers which were not as described in advert. Have sent several emails and written through their page but had NO reply AT ALL.
Extremely upset and would definitely NOT RECOMMEND THIS COMPANY
10 de novembro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi there,
Thanks for reaching out. I’m really sorry for the frustration this has caused you .
Just to clarify, we don’t sell the telescopic wall hanger you mentioned. Our website only sells lighting products, and we’ve also explained this in our previous emails. The company you’re referring to is not related to us in any way.
To avoid any mix-up, you’re welcome to check our official website again to confirm our product range.
If there’s anything else we can help with, just let us know — we’re here to assist.
Kind Regards
Unfair practice - No return or refund
Refused to return or refund product, never gave a reason but we're unreachable. Unacceptable in this era of internet sales. Buyer beware!!!
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi there,
I’m sorry to hear about the trouble you’ve experienced — that’s definitely not the experience we want for our customers.
To help you as quickly as possible, could you please share your order number or the email used to place the order?
Once we have that, we’ll immediately check your case and assist you with the return or refund.
Thank you, and I look forward to resolving this for you.
Kind Regards
Avoid this Company!
Avoid this company! They are not reputable and do not honor their word when it comes to returns or refunds. I reached out four times regarding a defective pendant and patiently waited for their response. Their last email asked if I wanted a replacement or refund—I clearly replied requesting a return and refund for the unbalanced, slanted pendant. That was four days ago, and I’ve received no reply since.
They are clearly ignoring the issue. Save yourself the headache and don’t order from them unless you’re willing to risk receiving a faulty product with zero support.
For transparency, I’ve saved a copy of their email in case they try to claim I never contacted them. Their message was sent on 9/11/25, and I responded the same day—and every day since—with no response.
Dear Customer,
thank you for your message
We would can offer you a replacement package. Would that be acceptable to you? or do you wanna process for a refund?
Looking forward to your reply!
Best regards,
Homdiy Customer Support Team
This email is a service from Homdiy US. Delivered by Zendesk
On September 11, 2025 at 3:32:49 AM UTC,
Don’t risk your money on a company that refuses to stand behind its products. Choose a business you can actually trust!
11 de setembro de 2025
Avaliação não solicitada
Great products, fantastic customer service
I ordered 2 glass ceiling pendants. Both were delivered promptly, were very easy to install and look fantastic.
A year after installation, one of the glass shades was damaged, I found their customer service to be excellent! Responding immediately and replacing the damaged part.
Will definitely use again in the future!
10 de agosto de 2025
Avaliação não solicitada
Great customer service
Swift delivery, a great product and great customer service
5 de junho de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you so much for your kind words! We’re delighted to hear you were happy with the swift delivery, the product itself, and our customer service.
Your satisfaction is our top priority, and it's wonderful to know we’ve met your expectations. If you ever need anything in the future, please don’t hesitate to get in touch.
Warm regards
My ordered never arrived after 3 weeks
My ordered never arrived after 3 weeks
14 de maio de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for your message, and we are very sorry to hear about your experience.
To help us locate your order and provide an accurate update, could you please confirm your order number? Once we have this information, we’ll look into the status right away and get back to you as soon as possible.
Apologies again for the inconvenience, and thank you for your patience.
Best regards
Avoid This Company – No Customer Support or Refund Process
I placed an order with HomDIY and attempted to cancel it within 24 hours, well within the timeframe allowed in their own cancellation policy, which states that a 20% restocking fee only applies after 24 hours. Despite this, I have received no response to my refund request.
There is no functional way to contact customer service, only a broken chatbot and an email address that no one appears to monitor. I’ve sent multiple messages and received zero replies.
This company is unresponsive, unreliable, and ignores its own stated policies. At this point, I will be filing a chargeback with my payment provider and reporting them to consumer protection agencies.
I demand a full refund immediately. Save yourself the frustration, do not order from HomDIY!
15 de maio de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for reaching out, and we're truly sorry for the frustration caused.
We’d like to clarify that we did not charge you for this order. Your order was successfully canceled within the allowed timeframe, and a full refund has already been issued.
Please kindly check your original payment method to confirm receipt of the refund. If you still don't see it, feel free to get back in touch and we’ll be happy to assist further.
Best regards
I recent purchased 4 bottles on the…
I recent purchased 4 bottles on the plastic bumper restorer,
Which shows a film advertisement of this product on a bumper and dash board of a car, applying the liquid with a sponge, looked brilliant until you apply this to your car, it looked like water, did nothing absolutely rubbish, very misleading.
6 de maio de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for your feedback. We’re sorry to hear that the plastic bumper restorer didn’t meet your expectations and that the results were disappointing.
We strive to provide accurate product information and your comments are very important to us. If you’d like, we’d be happy to offer assistance or discuss possible solutions.
Please feel free to reach out anytime.
Best regards
I received the lamp in great shape with…
I received the lamp in great shape with great easy instructions for install.
It’s a beautiful design and I love the light it gives.
My item was slightly delayed in the delivery but The company was extremely friendly, considerate and very easy to reach via email. They are totally trust worthy. The prices are very reasonable given the good quality of the lamp.
I highly recommend them for any customers who wish to order from them.
They respond to emails very quickly.
We just have to learn patience in life!!
Thank you so much for your greatest product and service care. Will order again if I need to.
1 de abril de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you so much for your kind and thoughtful message! We're absolutely delighted to hear that you’re happy with the lamp and that the design, quality, and light it provides have met your expectations.
We also truly appreciate your understanding regarding the slight delivery delay and are glad our team could support you throughout. Your encouraging words mean a lot to us and motivate us to continue providing great products and service.
It was a pleasure serving you, and we look forward to helping you again in the future!
Warm regards
I received the incorrect item
I received the incorrect item. I was told a replacement would be sent (took 8 days to despatch) despite this being highlighted as urgent replacement as was delaying bathroom renovations with electrician bearing in mind we had to wait 2 weeks to receive the item in the first instance.
Replacement item received was still incorrect. I have contacted the company on several occasions with photographic proof that I now have two of the incorrect item and have received no reply (no phone number to contact so can only email). I will now be contacting my credit card company. I strongly advise against ordering from this website.
In response to HOMDIY reply below. You emailed me on 17th April advising you were sending me the correct item. I have emailed twice since then for an update and again no reply. You know I have the two items as I have emailed you photos. Please stop the nonsense and send the item as well as a refund would be a nice gesture as well :)
19 de março de 2025
Avaliação não solicitada
Resposta da Homdiy
Hello,
We are truly sorry to hear about your recent experience and the inconvenience caused by the delays and incorrect items, especially during such a critical time for your renovation project.
We sincerely apologise for the repeated errors and the lack of timely communication. This is far from the level of service we aim to provide, and we completely understand your frustration.
We would like to make this right as quickly as possible. Could you please confirm if you're still in possession of both incorrect items and if you would prefer a full refund or another immediate reshipment with the correct product? If possible, kindly resend the photographic proof so we can escalate this case for priority handling.
Once again, we deeply apologise and thank you for your patience. We are here to help and committed to resolving this for you as soon as possible.
Best regards
Terrible
I was shocked to find Homdiy was actually based in China. When I realised I asked for a refund but was advised the item had already been dispatched. It’s been over two weeks now and I still haven’t received a tracking number and customer service has ignored my three emails chasing. I dread to think what the item will be like…if I ever receive it.
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Homdiy
Hi,
Thank you for reaching out to us. We're sorry for any confusion regarding the location of our company and for any inconvenience caused by the delay in receiving your tracking information.
Could you please provide us with your order number? We will check the status of your shipment and update you as soon as possible. Your satisfaction is important to us, and we appreciate your patience.
Looking forward to your reply.
Best regards
Amazing customer service
Really good customer service, assisted me and sent me choices to find the right product for my home. So many beautiful pieces and choices to pick from, I do recommend HomDIY
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Homdiy
Dear Customer,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and found the perfect product for your home. It means a lot to us that you took the time to share your feedback, and we truly appreciate your recommendation!
If you ever need anything else or have more questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Ordered lights wrong colour sent…
Ordered lights wrong colour sent company tried to blame me even after sending screenshot of my order stating the colour I had ordered. Then they asked if I would take discount to keep them even though they are the complete wrong colour and of no use. Do not buy from this company their customer service is appauling and I am still no further forward with my lights and nearly one hundred pounds out of pocket.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Homdiy
Dear Customer,
Thank you for sharing your feedback. We deeply regret the inconvenience caused by this situation and apologize for any misunderstanding regarding your order.
If the incorrect colour was sent, we assure you that we will investigate thoroughly and work towards a resolution. Our team is committed to providing fair options, whether it's offering a replacement or exploring a suitable resolution for you.
Please contact us directly at service@homdiy.co.uk with your order details. We are here to assist you and will do our best to resolve this matter promptly.
Best regards
After few weeks waiting, received "parts" of the lamp I ordered.
Sadly, after I just received the 1st parcel of 3 lamps I ordered, I must confirm what looks like a scam company, potentially a supplier of lamp "parts" to another company.
After waiting over 2 weeks, I just received a box with "parts" of my lamp, no instruction or invoice either. Completely unusable.
Save your money and don't risk. I'd never order anything again and regret ever coming across this website.
Order nr UKHY2501
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Homdiy
Dear Customer,
Thank you for sharing your concerns and we are deeply sorry for the inconvenience you experienced.
First, please allow us to express our sincere apologies for the inconvenience and disappointment you experienced. We would never mislead or disappoint our customers and we take full responsibility for defects in your order.
We understand how important it is for you to receive a complete, fully functional product, with clear instructions and invoice. We have contacted you by email and provided you with a solution.
We take your feedback very seriously and will use it to improve our processes and prevent similar issues from happening in the future. Our team is already investigating the root cause of this issue to ensure that it does not affect other customers.
Again, we apologize for the inconvenience and thank you for your patience as we work to resolve this matter. We hope to have the opportunity to regain your trust and provide you with a positive shopping experience in the future.
Thank you for your understanding.
Sincerely,
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