Homdiy Avaliações 43

We purchased a LED ceiling light for £137, only to find the exact same product on AliExpress for just £50, with the same stock pictures! The price difference is ridiculous.

We also bought the color-changing version, expecting it to work with a remote control as shown in the promotional video on their website. However, we discovered that the light change can only be triggered by repeatedly turning the light switch on and off — three times to switch to cold light. This is extremely inconvenient and not as advertised.

To make matters worse, returning the product requires sending it all the way to Shanghai, with a £70 shipping fee.

Please don’t make the same mistake we did — research the product carefully, as you can find the same model for much cheaper elsewhere!

BAD CUSTOMER SERVICE
Order UKHY2016

States 30 Days return but no steps or address for return.

I have emailed the customer service email to ask where to send the goods for a refund on the day 2/3 lights arrived to no response at all. I can't log into my account as you need a verification code that never arrives.

Product is cheap, cheap goods from China.

DO NOT BUY FROM THIS COMPANY.

Waste of time and money. I ordered 4 lights each costing over £80 for my home. They all turned up separately taking 3 weeks to arrive. I paid for an electrician who’s as only able to put up 2 lights as 1 light turned up damaged and 1 light was the wrong order (was a white light not a warm light). I have been back and forth with customer service for ages trying to get this resolved and they keep asking for more evidence even though I have sent everything asked for.

The lights are not even great quality and the service is terrible. Feels like I’ve been scammed - not worth your time.

we purchased 6 different types of light fixtures...

Order #HY9643

2 issues:

1 - got 2 sets of sconces for our living room. when the electrician installed them, he told us that he's never seen the types of bulb sockets that these fixtures have and that we may have trouble finding the lights for them. Looking at the website, I purchased the size lights that were recommended in the product description. they didn't fit. I purchased two other types of lights and neither fit. I have now been going back and forth with customer service who have not been helpful and who take days to get back to me, only to state what's on the website (and not always correctly). I now bought two expensive light fixtures and paid a lot of money to have them installed and functional and I have no light in my living room... not sure what to do next...

2 - I purchased three hanging glass fixtures for my kitchen. unfortunately, painters put on an extra coat of paint after the fixtures got installed and a few drops of paint fell on them. generally with glass, paint comes off just by using your nails. this was the case here as well, except the color of the fixture came off as well (with my nail!!!). so the glass on the fixture is actually clear and the super thin orange coating that makes it look orange will come off if you lightly scrape it with your nail... I inquired with the website and was told that they would sell me just the glass for these three fixtures for about 3/4 of the price of the original purchase. does not feel right and had I known that the colour is lightly sprayed on and not actual colour of the glass, I would have never purchased them.

Heads up! HOMDIY items ship from overseas. We didn't read all that fine print on the website when ordering.

07/23/24 ordered
08/03/24 "shipped"
08/22/24 expected in port "please be patient to wait"

Who knows when we will see this purchase. UHG.

My item has yet to be shipped and I have asked for a refund well within the 14 days online trading rules within the UK. I know it had not been shipped as I have not been sent a shipping alert or details. As it has not been shipped I should receive a refund as set out on their website but I have yet to have any reply to my email or refund. Should have read the reviews first. This website is connected to multiple other similar websites with very similar issues - this is clearly a long running issue across multiple "fronts". I want them to give me my refund or I will report them to the financial ombudsman.

Order UKHY1384

Update - instead of immediately refunding they asked me to take a 10% price reduction to not cancel. This is not a legal response, as they need to honor a request for a full refund when asked for. I have further requested a refund.

Absolutely love these light fittings they make our hallway look fabulous

This is a scam company. Do not buy from these people. My goods finally arrived after a long wait during which I got no information and tracking didn’t work, and I couldn’t log into my account or reset my password (because it’s all fake).

The customer services does have a proper ticketing system, it’s just a random person who may or may not email you back.

The items I received are of extremely low quality, made cheaply in China, in thin cardboard boxes that were damaged and squashed on arrival. Mass produced flimsy metal that scratched my hand, uneven bumpy paintwork, paintwork full of scratches, cheap plastic fittings. The products don’t live up to the pretty pictures on the web page. I can’t hang them because they’re damaged and ugly.

The main page says ‘high quality’ and ‘30 day returns’. Read the policy and they basically don’t allow you to return. It’s a total scam.

Very Good. I adore the stiff stem. Fantastic appearance!Fantastic in every aspect!

I've been looking for a light like this. They're hard to find with this simple minimalist look. However I'm not looking forward to when I have to buy the bulb by other way. It will be difficult. I don't know whether I would have ordered it but the good looks got in the way.

Looks great. Nice and big. A little pricey, but worth it.

Love the way this lights looks. It was pretty difficult to install (I've installed maybe a dozen light fixtures in my house) and took me over an hour because of the way the screws have to be lined up in the housing. The end product is exactly what I was looking for though.

This is a true mid-century light that was easily installed over the kitchen table and looks great!!! The price was reasonable! I wanted a clean, bright look that had a designer look and feel in my updated kitchen. I could not be more pleased!!

So far so good, the light was what i was looking for. Highly recommended. I will order more if I need it in the future.

The actual product is the same as the description, the quality is quite good, the attitude of the seller is good.

Just had my light installed today in room. It exceeded expectations.

Missing an accessory. Customer service deals with this issue timely. Looks more beautiful than expected.

My lights arrived safely and securely, was easy to install, and is very good-looking!

This lamp is Gorgeous!!! The quality is the best. I would truly recommend it. It is also easy to install.

Delivered a little bit longer than I expected, but the light was worth the wait. Thank you, I love the light.