I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... Ver mais
A empresa respondeu
Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... Ver mais
A empresa respondeu
We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... Ver mais
A empresa respondeu
Detalhes da empresa
- Aluguel para férias
- Serviço de hospedagem nas férias
- Locadora de Casa de Férias
- Casa de Férias
- Apartamento para férias
- Imobiliária de casas para temporada
Escrito pela empresa
Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London
Informações de contato
66 Paul Street, EC2A 4NA, London, Reino Unido
- +442082338111
- info@homefromhome.co.uk
- homefromhome.co.uk
3,1
Bom
216 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service as ever
13 de fevereiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Valued Customer,
Thank you for you lovely review!
We hope to host you again soon.
Kind Regards,
Home from Home
Wonderful apartment, great location...
Wonderful apartment, great location... the very comfortable, well appointed space was quiet and relaxing. The management staff was always prompt, courteous and very helpful (making airport transportation arrangements, and organizing an early arrival into the apartment, along with a delayed departure) and were available, when the need arose, throughout our stay. We highly recommend Home from Home and this terrific apartment.
26 de janeiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear John K,
Thank you so much for your kind review!
We are very pleased that you liked your apartment and were happy with our service.
We hope to host you again sometime in the near future.
Kind Regards,
The Home from Home Team.
Really liked the 2 bed/2 bathroom apt
Really liked the 2 bed/2 bathroom apt. in Kensington we rented. It suited us very well, and the location, which we know well, is perfect.
We were somewhat surprised though that there was no actual "meet & greet"--that the keys were simply handed over to us by the driver who picked us up from Heathrow. No phone contact at all to make sure all was well, although we did have a couple of phone conversations with the office when we had power issues (resolved).
25 de janeiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Valued Customer,
Thank you for your review and feedback - we greatly appreciate it.
We are sorry to hear that your meet and greet did not go the way you would have liked. I have looked into the matter and, in this instance, your stay commenced on Sunday the 22nd of December, towards the start of the Christmas period. As I am sure you can understand, we were short on resources over the Christmas period and this is why only the driver was available to let you in.
We are delighted that you liked the apartment and enjoyed your stay - we would be happy to host you again the next time you are in London.
Kind Regards,
The Home from Home Team.
Great place to stay
Great place to stay
Thanks to the team for all their help
24 de janeiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Customer,
Thank you for your kind review - we greatly appreciate it.
We are so pleased that you liked the property and we would gladly host you again.
Kind Regards,
The Home from Home Team.
Terrible administration
We loved our stay and the property was great, but almost 4 weeks later we still don't have our bond money back even though it has been promised a number of times. Very untrustworthy administration service where they do not do what they say they are going to do. A real let down after a great stay.
23 de janeiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear John,
Thank you for taking my call earlier. We are sorry for any miscommunication on our end and we hope that we were able to clarify some things in regards to the refundable security.
As stated in our terms and conditions, which you can find on our website, your refundable security deposit will be refunded 'within 3 weeks after your departure'. This is to allow for our housekeeping team to examine the property. We are sorry that this was not made clearer to you earlier on in the booking process.
We hope that you haven't been put off from using our services in the future and, despite this circumstance, we are delighted that you enjoyed your London property.
Kind Regards,
The Home from Home Team
Just perfect.
22 de janeiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Chris,
Thank you for your kind review and for being such a wonderful guest.
We look forward to hosting you again on your next trip to London!
Kind Regards,
The Home from Home team
Thank you
Thank you, a great property in a brilliant location for us. From the taxi from LHR to leaving, all the way through, it was a pleasure to deal with the property manager. Apartment was great. Very well-appointed. Thank you!
3 de janeiro de 2020
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Greg,
Thank you for your review. We are glad that you enjoyed your apartment and were pleased with our service.
We hope to host you again some time soon!
Kind Regards,
The Home from Home team
November 2019
A comfortable apartment in an ideal location. Close to transport and food outlets.
29 de dezembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Kevin and Gennie,
Thank you for your review. We are glad that you enjoyed your apartment and we hope to host you again some time soon!
Kind Regards,
The Home from Home team
Very good experience
Very good experience, excellent service and complete in every aspect. Wonderful choice of apartments!
28 de dezembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Ilaria,
Thank you for your review. We are glad that you had a good experience with Home from Home.
We hope to host you again some time soon!
Kind Regards,
The Home from Home team
I have written this before
I have written this before. Service was great. Pick up at airport and letting in apartment was perfect. The apartment location was excellent but the apartment needs 2 new couches immediatly as they are dilapidated. Other than that all went very good. More soap and paper inn bathrooms was needed as well.
16 de dezembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Customer,
Thank you for your review. We are glad that you found the service up to standard and that your airport pick up went well.
Thank you also for informing us about the couches, soap and toilet paper. This information has been passed on to the Housekeeping team,
We hope to host you again some time soon!
Kind Regards,
The Home from Home team
I would definitely recommend Home From…
I would definitely recommend Home From Home to anyone visiting London. The booking process was easy and efficient. I booked online and the company was prompt and transparent regarding fee payment and bond. Our apartment was gorgeous, well priced for the area we chose and very well maintained. Thanks to Carlos who greeted us at the property to welcome us and run through the essentials.
14 de dezembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Kim,
Thank you for your lovely review! We are so glad that you found the booking process efficient and the property well-maintained.
We hope to host you again soon!
Kind Regards,
The Home from Home team
Beautiful apartment
Beautiful apartment, helpful staff, very good experience
11 de dezembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Tommaso,
Thank you so much for your kind review. We are glad that you enjoyed the apartment and found our staff to be helpful.
We look forward to hosting you again soon!
Kind Regards,
The Home from Home team
We have booked through Home From Home…
We have booked through Home From Home in the past. As usual, the company was very easy to work with, communicated clearly with us and met us as scheduled on arrival in London.
The property we stayed in this visit was unfortunately a little tired and in need of renovations. I would not give the flat the same rating. The location was good.
18 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear customer,
Thank you very much for your kind feedback. It was a pleasure to host you again!
I am sorry to hear you found the property to be a little tired. We will definitely pass your review of the property onto the owner and let them know.
We look forward to hosting you in the future.
Kind regards,
The Home From Home Team
Our rental is called Rabbit Row
Our rental is called Rabbit Row. It is very charming. There are two bedrooms and 2.5 bathrooms. One thing a future renter should be aware of is one of the bedrooms is on the ground floor and has no windows. There is a skylight to the patio above but it does not open and therefore the room is very very stuffy. No cross ventilation. They did have two portable fans in the room but none of them worked. We stayed in a cool month so it was not too terrible...just uncomfortable. Other than that it was charming and the location was terrific. Just a short walk to Nottingham Gate tube.
15 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Devan,
Thank you for your feedback - I am so glad to hear you found Rabbit Row to be a charming home.
Thank you for letting us know your thoughts on the ground floor bedroom. We will be sure to add this to the property description on our website so it is clear to future tenants.
We hope to host you again in the future!
Kind regards,
The Home from Home Team
Pick up at Heathrow and other arrival…
Pick up at Heathrow and other arrival arrangements, life in the flat for ten days and departure arrangements were flawless.We were completely satisfied.
Colin Wood
13 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Valued Customer,
Thank you for taking the time to write a kind review. I am very glad you enjoyed your stay and found our arrival and departure arrangements efficient.
We really hope to host you again soon!
Kind regards,
The Home from Home Team.
Gertrude Street
The flat was great as usual - but the errors in the accounting were beyond words - I had asked that an e-mail be sent when anything was being put on my credit card needless that to say that did not happen and consequently we got charged twice - and still to this date you put a credit on my card but did not advise me - it gets sorted out in the end but causes hassles, The pick up at the airport was an hour late - and after a night flight from Toronto we were pretty tired - it caused us a lot of aggravation. We have been using your services for more years than I care to remember and this was the first time that we had all these issues with your company.
10 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Hello,
We're very sorry for any inconveniences caused during your stay. I know we followed up with you separately at the time of your booking, but we wanted to respond here too, as we fell short of your expectations. We hope that the complimentary taxis and maid services we provided helped somewhat ease any sense of frustration you may have felt at the start of your stay.
We are sorry for your experience with the taxi. We try our best to ensure that our guests are met on time but sometimes there are external circumstances which means this is not possible. We refunded your taxi amount and we hope that this made the ordeal a little more bearable.
We are glad that you found the home to be well looked after and enjoyable. As you have pointed out, such issues are not something you have experienced with Home from Home before and we are very disappointed as we pride ourselves on providing our guests with an excellent service. We hope that your most recent stay will not deter you from continuing to stay with us and that you are aware that the problems you experienced this time are an incredibly rare occurrence and will not happen during a future stay of yours. As a long-term customer, we value your feedback greatly and would like you to only have wonderful experiences with HFH.
Kind Regards,
The Home From Home Team
I had not heard of HFH before
I had not heard of HFH before, but their reviews were good and they had so many flats to choose from. So we decided to try them.
It all ran rather well from the office personnel to the driver who picked me up at the airport.
My flight arrived earlier than scheduled. When I called Cyril, he had a driver there within 15 minutes. The driver took me to the apartment, let me in, made sure all was good and gave me the keys.
The apartment was all that pictures showed it to be. The location was perfect. The view behind us, was of Holland Park. Kensington High Street was a block away. Coffee shops, bakeries and restaurants were a short walk.
There was a 10 minute walk to the tube on Kensington High Street and a 12 minute walk to the one on the other side of Holland Park.
This apartment made our stay simple and easy. It worked very well for our family.
10 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Stephen,
Thank you for taking the time to write a kind review. I am very glad you enjoyed your stay and found the location to be perfect.
We really hope to host you again soon!
Kind regards,
The Home from Home Team.
We have rented two apartments from this…
We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to respond and extremely helpful. Our deposits have been promptly returned. We prefer our own apartment to a hotel room, so cost is probably worthwhile.
7 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Leona,
Thank you for your kind feedback. I am glad you enjoyed your stay and we look forward to hosting you again in the future.
Kind regards,
The Home from Home Team.
Excellent location and a great property
6 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Nicky,
Thank you for your kind feedback - we are so please that you liked the property.
We hope to host you again sometime soon!
Kind Regards,
The Home from Home Team
Home from Home - High Street Kensington
I always rent from Home from Home when I am in London. They have nice homes that are centrally located and the homes are always clean, comfortable and well equipped. We rented the High Street Kensington property this year and it was so convenient to everything. The tube, While Foods and M&S was a 2 min walk from apartment. The apartment was very clean and extremely comfortable. The apartment is located on the 3rd floor with no lift but it was not a problem. The stairs are not a difficult climb even with groceries.
The team at HFH are always extremely helpful, responsive, and organized right down to our taxi rides to and from Heathrow. They make everything so comfortable and welcoming! We will be back again on our next trip to London.
5 de novembro de 2019
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Nora,
Thank you so much for leaving such a kind review, we really appreciate it. We are so pleased that you find our properties to be well-look after and comfortable, we take a lot of pride in ensuring our homes are of the highest standard possible for our tenants.
We are glad that you found our staff to be helpful and responsive. We look forward to hosting you again for your next trip to London!
Kind Regards,
The Home from Home Team.
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