I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... Ver mais
A empresa respondeu
Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... Ver mais
A empresa respondeu
We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... Ver mais
A empresa respondeu
Detalhes da empresa
- Aluguel para férias
- Serviço de hospedagem nas férias
- Locadora de Casa de Férias
- Casa de Férias
- Apartamento para férias
- Imobiliária de casas para temporada
Escrito pela empresa
Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London
Informações de contato
66 Paul Street, EC2A 4NA, London, Reino Unido
- +442082338111
- info@homefromhome.co.uk
- homefromhome.co.uk
3,1
Bom
216 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good company, not great apartment
Claverton Street is in a convenient location but tired and worn, especially for the price. HomefromHome staff were friendly and professional and communication was prompt and thorough. We would recommend passing on this apartment.
18 de agosto de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear family of 5,
Thank you very much for taking your time to review us, we appreciate all of your comments about your recent stay here in London. We are sorry to hear that the value for money for this accommodation was not found satisfactory. The property owner is actually looking to make improvements to the apartment step by step and your feedback has definitely helped us in the process of establishing what needs upgrading.
We are glad that you appreciated the good standard of communication with our office staff - we endeavour to provide excellent service to each of our clients.
We hope you had memorable time here in London despite some issues with the apartment and wish you a warm welcome to visit us in London anytime again.
Kind Regards,
The Home From Home Team
Property was very old
Property was very old, bathroom did not work properly. Carpet and in general it was very dirty.
Location was very good.
12 de agosto de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear valued customer,
Thank you very much for submitting a review of your past stay with us here in London. The property selected for your stay is indeed quite old-fashioned in style and seems to appeal some of our guests more than the others. Despite this, we do intend to keep the level of cleanliness high in for all of our apartments and we regret to hear that it was not the case on your London visit. Please accept our most sincere apologies. We wish you would have notified us during your stay, so that we could have sent our housekeeper around and rectify the issue for you.
We hope you did have a good stay in London overall and wish you a warm welcome to visit us anytime again!
Kind Regards,
The Home From Home Team
The company Home from Home are really good to deal with
The company Home from Home are really good to deal with, when booking, and when you are in one of their properties. They make it easy to find and rent a vacation home, and to make good any problems. An ant invasion - obviously not their fault - was dealt with quickly and with no fuss, thanks. I have used this company for a number of years and have always received good service
5 de agosto de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mrs Clarke,
Thank you very much for taking your time to review us. It is great to hear that you are finding our services being excellent from the beginning of your experience until your departure. We would like to apologise the issue with the ants and are glad that you appreciated our efforts in rectifying the situation as efficiently as possible.
All of us at Home From Home are looking forward to welcoming you to London anytime again!
Kind Regards,
The Home From Home Team
Well located spacious apartment but…
Well located spacious apartment but very old fashioned fixtures and fittings particularly in the kitchen and bathroom.
We enjoyed our stay but found Home from Home rather pedantic to deal with - a 30 pound charge for a weekend check-in (an under-whelming experience) and 30 days to return my security deposit.
5 de agosto de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mr Scott,
Thank you very much for your helpful comments, we greatly appreciate all the feedback given. We regret to hear that you were not pleased with the 30 GBP weekend let in fee; unfortunately as our office is officially closed during the weekends we have to make additional arrangements for the key handover outside the working hours. We hope to find a solution of waiving this fee in the future. Also, our most sincere apologies for the delay in returning your security deposit.
After all, we are happy that you enjoyed your stay at the apartment, despite finding the fixtures and fittings being old fashioned. We are encouraged to hopefully have some updates done on the flat for the next rental season, if possible.
We hope to see you returning to visit us in London soon!
Kind Regards,
The Home From Home Team
Second time I’ve used HFH in London- …
Second time I’ve used HFH in London- both times excellent and seamless service.
3 de agosto de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear valued customer,
Thank you very much for your great comments! It has been our pleasure to host you at Palace Place Mansions on both of your London visits and hope to see you returning soon.
Enjoy the rest of your summer!
Kind Regards,
The Home From Home Team
An amazing and seamless experience
An amazing and seamless experience! Our home was exactly as pictured on the website and the service was wonderful!
2 de agosto de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear valued guest,
Thank you very much for reviewing us here in Trustpilot, we appreciate all of your comments. We are thrilled to hear that you had a great stay with us at Penywern Road and thought the service was excellent during your London holiday.
Our aim is to provide descriptions and photos on our website that are as accurate as possible. This is to make sure all of our guests find a perfect holiday rental for their needs - it is great to hear that you found yours!
We hope to see you returning to London soon!
Kind Regards,
The Home From Home Team
Great location
Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often too hot to do so in the summer. Also, because of ground floor location all windows must be closed at night when sleeping for security. Neighborhood is very safe and upscale, but still closing windows at night is advised. With this in mind, we enjoyed our stay and HfH staff were very helpful. We would recommend HfH to others.
31 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mr Stevens,
Thank you very much for submitting your review, we are delighted that you had a pleasant stay with us. We do understand the need of keeping the windows open, especially during the heat waves in the summer months. We will definitely look into providing good quality fans in the property for future rentals.
Please feel free to contact us anytime if you are planning to have another holiday here in London.
Best regards,
The Home from Home Team
Great service
Everything happened exactly as we were told it would and exactly as it should have. We will use them again whenever the opportunity presents itself.
31 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Gavin,
Thank you for taking the time to submit your great review, your comments are much appreciated. It is delightful to hear that your experience with Home From Home met your expectations and we made it possible for you to have memorable time at Alderney Street.
We wish you a warm welcome to visit us here in London anytime again!
Kind Regards,
The Home From Home Team
Excellent apartments with a reliable…
Excellent apartments with a reliable provider.
After a near miss with a large web based provider we choose to go with home from home and we are really happy we did.
Excellent service from the reservation through to the departure and the apartment was great and lived up to expectation.
Definitely recommend going with this company based on our experience.
29 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear valued guest,
Thank you very much for your lovely feedback, we truly appreciate all of your comments and are happy that we were able to provide you the best possible stay in London. We have been established for nearly 30 years and have always aimed to keep the standard of accommodation and service high for all of our guests. Therefore, it is very pleasing to learn that we have succeeded in fulfilling your expectations on your stay at our Edith Terrace home.
We hope to see you returning to London soon again!
Kind Regards,
The Home From Home Team
I have already done this about 1 month…
I have already done this about 1 month ago.
We were pleased with our rental. It was clean & very pleasant.
We could not get the oven or the t.v to work.
Please do NOT share my data w/ anyone else!!!!
29 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Ann,
Thank you very much for submitting your review, all the given feedback is much appreciated. We are happy to hear that the apartment suited your London stay well and enjoyed your time to the fullest.
We would also like to apologise the inconvenience caused by not being able to operate the oven and tv - we will definitely review our guest information folder for instructions and see if there would be anything we could do to make operating these appliances any easier.
We are looking forward to having you visit us in London soon again!
Kind Regards,
The Home From Home Team
Great location in London.
28 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear John,
Thank your very much for taking your time to review us here in Trustpilot. We are delighted to hear you had a great time with us at Berkeley Gardens and hope to see you visiting us anytime again in the future!
Enjoy the rest of the summer!
Kind Regards,
The Home From Home Team
Great flat and great location to shopping, restaurants, bus and tube,
The flat we rented for 9 nights was fabulous. I have no complaints whatsoever about it. I do feel that the payment procedure was very confusing due to the US dollars to British Sterling.. I was also dismayed to find that we were charged extra for our prepaid and prearranged transportation from the airport to the flat. This was not part of the agreement.
22 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mrs Orehovec,
Thank you for submitting the review. We are delighted that you had a pleasant stay with us.
Regarding the taxi transportation, as per term and conditions on our website, if you are delayed you need to contact the driver and let him know. Failing to do so, there will be extra charges for waiting time. We hope this won't prevent you from using our company again next time you are planning to visit London.
Our best wishes,
The Home From Home Team
Lovely gracious home in Fulham
Lovely gracious home with ensuites to every bedroom. The home lived up to the online photos. It was 7 minutes walk to the tube and a significant shopping street and supermarket.
21 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mr and Mrs Dyson,
Thank you for submitting your review.
We are delighted that you had a pleasant stay and that the home was up to your expectations!
We look forward to welcoming you again soon.
Best regards,
The Home from Home Team
Wonderful Covent Garden stay.
We stayed in one of the flats near Covent Garden during our 10 day stay in London in June,2018.
The flat is on the tenth floor in a quiet building just off Holborn Underground station and with easy access to Supermarkets and transport besides being eminently walkable from most sites in the center.
The flat had a well equipped kitchen besides a living area with Cable TV though we did not have the time to watch much TV. The bedroom was adequate for the two of us and we liked the fact that there was cross ventilation when we kept appropriate windows open which was a good thing as the usual norm in London is no AC as it is frankly not needed most of the time. In addition The Table Fan provided helped to make sure the climate inside was very pleasant . It was great to be able to open the balcony door and take in the view while sitting at the small table and chairs provided there.
The washing machine facilitated us bringing only carryon luggage on the plane from Philadelphia as we could wash our clothes a couple of times during our stay. The only con if at all was the slightly inconvenient siting of the Toilet and the very small washbasin, though I guess they did the best given the small size of the bathroom. Water pressure was very good in the shower and so was the hot water.
All in all, we made a very wise choice and besides privacy, the ability to walk everywhere or hop on an underground train or bus using contactless credit card and the ability to buy and have Dinner at home with cost savings therein made for a wonderful trip to a city where we have stayed for a couple of years in the nineties. We do recommend the company very highly based on our interaction.
21 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Ravishankar,
Thank you for submitting your review.
We are delighted that you had a pleasant stay and we look forward to welcoming you again soon.
Have a lovely summertime!
Best regards,
The Home from Home Team
Flat in Kensington
The flat we had was very quiet, close to the museums, shops and restaurants. The process, from the time of rental to leaving the flat, used by Home From Home was very smooth and functioned very well.
12 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Norm,
Thank you for submitting your review, your comments are very important to us.
We are delighted to hear that you enjoyed your stay and our service.
We look forward to welcoming you again soon.
Best Regards,
The Home From Home team
Very satisfied with Brunswick Gardens
Very satisfied with Brunswick Gardens. A clean well appointed flat (exactly as advertised), in a safe perfectly centrally located area. Easy walking to Notting Hill Underground, other bus stops, Kensington Palace, local pubs, shopping, food outlets and more...
10 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Dave and Sue,
Thank you very much for your helpful comments about your recent London stay! All of us at Home From Home are pleased to hear that you enjoyed you time at Brunswick Gardens. As we endeavour to provide the best possible service at all times, it is delightful to know that we have succeeded in satisfying your expectations.
Have a lovely summer time, we hope to see you back in London again soon!
Best Regards,
The Home From Home Team
Couldn’t be any more responsive and…
Couldn’t be any more responsive and willing to make all aspects of our rental perfect.
1 de julho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mrs Hunter,
Thank you very much for your lovely feedback, it was our pleasure to host you on your London stay! We are very pleased to hear that you had great time with us and hope to see you returning to London soon again.
Best Regards,
The Home From Home Team
Have been happily satisfied with HfH…
Have been happily satisfied with HfH for years. And this is the second time booking in less than two months. Highly recommend!
25 de junho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mr Gilchrist,
Thank you for your review, your comments are important to us.
We are delighted that you had a pleasant stay with us and we look forward to welcoming you again soon!
Best regards,
The Home From Home Team
Lovely apt but buyer beware!
Cornwall Gardens was a lovely apt, HFH pickup at Heathrow was terrific, HFH was rapid in responding to some immediate needs (rubber bathmat, oven mitt, etc.) master bedroom was lovely but a very noisy hot water heater in the bedroom whenever anyone used hot water in either bathroom. Small bedroom was VERY small, and the owner used a lot of storage space including a big box of floor tiles taking up a good portion of the closet. The outdoor balcony, overlooking the Garden was great but it was scruffy, needed a good scrubbing and painting. Location was superb.
The big problem was HFH uses a strange company called Elavon, to handle their currency exchanges. I didn’t notice when we paid our first deposit but when we paid the main portion for the apt. I noticed that The amount taken out of my credit card was way more than the international exchange rate for that day. When I question this to HFH I was assured by them that they did not get more than what was advertised as their rent. Then who got it? Presumably this Elavon company. I was initially advised to deal with them, then HFH said they would reimburse me an amount to equal what the established currency exchange would have been. I agreed to this adjustment and was told I would receive this at the end of my stay, 2-3 weeks after when my security deposit was returned. It finally was, 5 weeks after we left the property, after I reminded HFH.
Is this a way to do business?
16 de junho de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mrs Jaffe,
Thank you for taking your time to review us. We are pleased to hear that you liked the apartment and were happy with our services. Unfortunately there is not much we can do about the size of the second bedroom nor the boiler, however did do our best to deliver you the requested additional items to the apartment on a timely manner.
Regarding using Elavon and refunding the security deposit, we are sorry to hear that your experience was not excellent. Looking back to this issue, we did offer you to refund the currency exchange, which you didn't want to proceed with. Perhaps dealing with the exchange rate issue delayed refunding the security deposit, which we aim to give back to our guests within 2-3 weeks. We are very determinded to provide you the best possible service on your next London stay and apologise for the inconvenience caused.
Best Regards,
The Home From Home Team
Perfection
We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wanted to do in London! We were a 5 minute walk from Notting Hill Gate tube station, and a 10 minute walk from High Street Kensington tube station. The famous Churchill Arms Pub was literally a stone’s throw, as well as Hyde Park. Portobello Road Market was a few minutes walk, along with shops and restaurants. We would highly recommend Home From Home to anyone, and can’t wait to plan a return visit to London!
28 de maio de 2018
Avaliação não solicitada
Resposta da Home From Home Vacations
Dear Mrs Schlegel,
Thank you for your review, your comments are important to us.
We are delighted that you had a pleasant stay and we look forward to welcoming you again soon!
Best regards
The Home from Home Team
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