Home From Home Vacations Avaliações 

216
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Aluguel para férias
  2. Serviço de hospedagem nas férias
  3. Locadora de Casa de Férias
  4. Casa de Férias
  5. Apartamento para férias
  6. Imobiliária de casas para temporada

Escrito pela empresa

Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

216 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(216)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Very pleased we used Home from Home

Very pleased we used Home from Home. Their level of personal interaction enabled us to find the right house in London. There is also a peace-of-mind you don't get with the likes of Airbnb where late cancellations are an all to common complaint.

26 de maio de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr Greenland,

Thank you again for your review.
We hope to welcoming you back very soon.

Best regards
The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Courteous, helpful, responsive

The staff at Home from Home are very pleasant and easy to work with during the booking process and have always been extremely prompt about providing any help needed during my stays in their flats. I’ve stayed in many Home from Home flats. All have been located in wonderful neighborhoods, very well appointed, clean and well cared for.

21 de maio de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr Bianchi,

Once again thank you so much for taking the time to review us, your comments are very important to us.
We are delighted that you had another pleasant stay and we look forward to welcoming you again soon.

Best regards
The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Great Holiday

Everyone working with home from home was patient and helpful. The flat was lovely!

20 de maio de 2018
Avaliação não solicitada
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Resposta da Home From Home Vacations

Dear Mrs Casey,

Thank you so much for submitting your review! We are delighted that you had a pleasant stay and we look forward to welcoming you again soon.

Best regards,
The Home from Home Team

Avaliado com 5 de um total de 5 estrelas

No problems at all.

No problems at all.
Taxi waiting at LHW - straight to flat in Knightsbridge. Everything clean and tidy.
Much better than staying at a hotel.
All staff very courteous and polite.
Taxi service highly recommended.

16 de maio de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr Macnair,

Thank you for submitting your review, your comments are important to us. We are delighted that you had a pleasant stay and we look forward to welcoming you again soon!

Best Regards,
The Home From Home Team

Avaliado com 3 de um total de 5 estrelas

Room for Improvement - Not sure I would book again with HFH

The accomodation was fine , albeit expensive, but I think there could be some improvements for Home from Home:
- there are some issues with paying by debit card. some payments were accepted one was not - after which I received a rather unfriendly email
- they require a deposit which is refunded about 10 days after departure
- i recieved an email after our stay semi-accusing us of damage. when I rebutted they told me by reply that's okay the owner says the damage was there already !

14 de maio de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr Buchan,

Thank you for submitting the review, your comments are important to us. We apologise for any unfriendly email regarding the payment by debit card which we will look into it. We are also apologising if you had the impression of being "semi accused" of damage which was not your fault, as we can assure you it was not our intention.

We hope you will book again with us so that you can give us another opportunity to make sure your stay, next time, will be faultless.

Best wishes,
The Home from Home Team

Avaliado com 5 de um total de 5 estrelas

Home from Home is our choice for short stays in London

Home from Home is our perfect partner for short quality stays in London. I’ve used them for two years running and wouldn’t try anyone else. The quality of the properties is top notch. But it is the total service from Home from Home that makes the difference. From the booking and selection process through welcome and access. All is professionally executed. Property issues are dealt with promptly and discretely. We can’t wait to return! For us there is only one choice of short-stay partner in London for us; Home from Home. Just book with them, you’ll definitely not be disappointed. Dr Leigh-Anne Fraser and family.

11 de maio de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Dr Fraser and Family,

Thank you so much for your lovely feedback. We are delighted to hear that you had a pleasant stay with us once again and we look forward to welcoming you again soon!

Best wishes,
The Home from Home Team

Avaliado com 1 de um total de 5 estrelas

I have sent huge document with list of…

I have sent huge document with list of problems directly to Home from Home. They did respond to every call for help but that flat with non working appliances a totally unacceptable bed and many other problems should never have been on the market. Unless Home from Home responds to our complaints we will obviously never use again and will bad mouth to every contact we have.

8 de maio de 2018
Avaliação não solicitada
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Resposta da Home From Home Vacations

Dear Mr and Mrs McChesney,

Thank you very much for submitting your feedback. As you are fully aware your file is with the resolutions department and they will be in touch with you in due course.

Best regards,
The Home from Home team

Avaliado com 5 de um total de 5 estrelas

Excellent choice for our stay in London

The communication with all the members of the staff Sandra , Lia , Jayree was excellent . They answered all my queries right away . It was very good to receive a pickup at the airport when we arrived . The house was very comfortable and spacious for our family of 5 and there were several appliances to make our life easier amd to make us feel like we were at home . I would definitely recommend renting their appartments .

27 de abril de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Victoria,

Thank you so much for taking your time to review us, we find all the feedback useful. We are delighted to hear that all the aspects of your stay lived up to your expectations and we are doing our very best to keep the standard up high for all of our future guests. Hopefully we will have you visiting us here in London again soon!

Kind Regards,
The Home From Home Team

Avaliado com 3 de um total de 5 estrelas

We rented a flat for seven days

We rented a flat for seven days, costing $400/night. There was a lot of noise at night, sometimes to 2 a.m. We sent various comments on the flat to Home from Home, but they never responded. Also, we had to send a reminder, three weeks after we got home, to have our security deposit refunded.

24 de abril de 2018
Avaliação não solicitada
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Resposta da Home From Home Vacations

Dear Mr Yoseloff,

Thank you for submitting your review, your comments are important to us. We spoke with your wife on the phone who told us just before leaving that the flas had been very noisy.

We want your stay to be a fabulous experience To ensure this, if there are any issues during your stay, please contact us. We will be only too happy to remedy any niggles than may arise, but cannot do this if we are not informed of the problem. Please let us know as soon as possible so that we can help to ensure that your Home From Home experience is just perfect.

Regarding the security deposit, it can take approximately 2 to 3 weeks to process the refund but thank you for pointing it out as we always find it helpful.

Yours sincerely,
Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Very professional very helpful

Very professional very helpful. Excellent choices and value.

23 de abril de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Josette,

Thank you very much for your lovely review, we are pleased to hear you had a great stay with us.
We look forward to welcoming you back, hopefully soon!


Kind Regards, The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

professional & responsive

professional, helpful and responsive - with an excellent range of properties to choose from. I found the key collection/ drop off worked well and when a problem occurred they fixed it on the day. The flat I rented was exactly as described and perfect for my needs. I have recommended this company to friends already.

22 de abril de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Stephanie,

Thank you for your submitting your review, your comments are very important to us.
We are delighted to hear that you had a pleasant stay and we look forward to welcoming you and your friends again soon.

Best Wishes,
The Home From Home team

Avaliado com 5 de um total de 5 estrelas

A Trustworthy company to book with

This company was very professional in their dealings with us both during the booking process and during our sta6. They always answered our emails In a timely manner, and were friendly and responded to our questions clearly . During our stay, they were also very responsive when we contacted them about a minor issue, and are easy to get a hold of. The driver they sent from the airport worked out very well, and he made it easier to check in , by carrying our heaviest bags, showing us around the apartment, and answering questions. The apartment was just as presented on the website. It was in a good location and was very comfortable. I would recommend booking with Home from Home to anyone.

8 de abril de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Jeanne F,

Thank you for your comments. We at HFH are delighted that you had a pleasant stay and we look forward to welcoming you again soon.

Best Wishes,
The Home from Home team

Avaliado com 4 de um total de 5 estrelas

Home from Home has a nice selection of…

Home from Home has a nice selection of flats in good locations. They responded quickly to any difficulties we had.

18 de março de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr and Mrs Miller,

Thank you so much! Your comments are important to us. We are delighted that you had a pleasant stay with us and we look forward to welcoming you again soon!

Home from Home Team

Avaliado com 5 de um total de 5 estrelas

Perfect

I was so happy to deal with home from home everything was perfect .

Thank you and i will choose your company next time

22 de fevereiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Husain,

Thank you so much! Your comments are important to us. We are delighted that you had a pleasant stay with us and we look forward to welcoming you again soon!

The Home from Home Team

Avaliado com 5 de um total de 5 estrelas

Exceptional service! Great Experience.

My almost 2 year experience with Home From Home during stay in London was superb. Great prompt, professional and courteous service from entire HFH team. I would recommend them to anyone who is looking for short/long term furnished/serviced property around central London.

7 de fevereiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr Abbasi,

We truly appreciate your lovely feedback, thank you for this. We are also pleased to hear that you would recommend our services, as we are always trying our best to provide all of our guests memorable and stress-free stays.

We look forward to welcoming you back, hopefully soon!

Kind Regards,
The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

As always

As always, Home From Home provided the most brilliant and reliable service- utterly professional and extremely reliable, friendly, helpful and responsive. I have utilised their services for some 7-8 years now and can highly recommend them to anyone looking for a high quality apartment for short-term rental in London.

6 de fevereiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Gary,

Thank you very much for your wonderful comments - we are really pleased to hear that our services have not let you down during the multiple times you have been our guest here in London. We will do our utmost to make sure you have similar experiences in the future, if not even better!

We really hope to see you returning to London soon!

Kind Regards,
The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Cheap, reliable airport pickup and delivery.

Simple, professional service to use. Found one of their London apts on AirBnB after scouring hundreds of apts that fit our filtering criteria. Inexpensive and reliable pickup and delivery is their coup de grace. We’ve spent about 8 months in the UK during the past two years, and in future I’ll check their site before AirBnB to save the dozens of hours it’s taken me to find a perfect place at a good value through AirBnB. Their welcome kits are a bit ratty, but this was the only negative thing I could think of.

4 de fevereiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mr Baer,

Thank you very much for your lovely feedback - it is much appreciated. We are happy to hear that you found the pick up service very useful, as we have been in cooperation with the same drivers for a long time and they are very much liked amongst our guests. Also as you mentioned our welcome packs on your comments, we will be looking into reviewing and improving them soon.

We look forward to seeing you here in London soon again!

Kind Regards,
The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Highly recommended!

We have always been extremely happy dealing with Home from Home when we’re in London. Very friendly and accommodating (pun intended) at all stages, from the start of the booking process to the end of our visits. I’d recommend them without hesitation.

4 de fevereiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Hello Lee,

Thank you so much for taking your time to review us! We are delighted to hear that our services have met your expectations on all of your London stays and hope to keep the standard high for your future visits as well.

We look forward to welcoming you back hopefully very soon!

Kind Regards,
The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Excellent but competitors are catching …

Excellent but competitors are catching up especially wrt price.

23 de janeiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Customer,

Thank you very much for your lovely review. We are happy to hear that you are pleased with your experience with Home From Home. We will do our very best to provide excellent standard of accommodation and service in the future as well.

We are trying to be as competitive as possible with the prices, so if you have a certain budget for your next stay in London, please let us know and we will see what we can do.


Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Home from Home met all my expectations …

Home from Home met all my expectations during a recent visit to London with my Granddaughter.
I wanted to show her the side of the city I had known growing up, especially during the magical Christmas season.

The flat at 6 Berkeley Gardens was ideally situated between Kensington High Street and NottingHill, a stone's throw from the Museums, shops, Albert Hall, Gardens plus the buses and tube to everywhere else were just minutes away.
The facilities and space in the flat were exactly as presented on the HfH site, comfortable, well furnished and provisioned to meet all our needs, we really did feel at home!
All dealings with the company were conducted smoothly and efficiently, and taking advantage of their airport taxi service enhanced our arrival and departure arrangements. We always found everyone at the company polite, pleasant and efficient, really a five star experience.
I look forward to my next visit to the greatest City in the world with Home from Home and will certainly recommend their services to family and friends.

22 de janeiro de 2018
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mrs Di Vito,

Thank you so much for taking the time to send us your feedback. We're very pleased to hear you would recommend us.

We hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

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