One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais
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One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais
A empresa respondeu
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Ver mais
A empresa respondeu
Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Ver mais
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Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Ver mais
A empresa respondeu
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Reino Unido
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Resposta da Home Garden Direct

Resposta da Home Garden Direct

Resposta da Home Garden Direct
Unfortunately, I needed to return the item but the customer service is excellent

Resposta da Home Garden Direct
Purchase 4 Dining Chairs arrived quickly, very easy to install and purchase price very reasonable and one small problem but this was rectified extremely quickly smooth transaction. Yes I would recommend.

Resposta da Home Garden Direct
5* customer service from Home Garden Direct. I ordered a sofa bed, the delivery company caused issues and Nick from HGD went beyond what I would EVER expect from a company to organise delivery and liaise with the delivery company. Every time I had a query it would be answered straight away, even having an issue with the delivered sofa bed - again - sorted out very professionally and in a timely manner. Quite often ordering online can be stressful, but because of the after sales service, this purchase hasn't been any where near as stressful as it no doubt would have been with any other company. I am MORE THAN impressed with the way HGD look after their customers, before and after placing an order. I would 100% recommend them to anyone!

Resposta da Home Garden Direct
My mirror arrived with a crack in the frame which wasn’t ideal but thanks to their excellent customer service this was resolved extremely quickly and with genuine care throughout. Thank you Nick and Home Garden Direct! I wouldn’t hesitate to order in the future.

Resposta da Home Garden Direct
This is my third item and all have been beautiful.

Resposta da Home Garden Direct

Resposta da Home Garden Direct
It can be hit and miss buying seating on the internet but the chairs I ordered were really lovely, very comfortable, good quality and a beautiful colour. Delivery was extremely quick and although they were self assembly it was very straightforward.

Resposta da Home Garden Direct
I ordered a garden set quite a few years ago and over the years they have been so helpful and accommodating from replacement glass when it fell over in the storms to replacement cushions years on. One of the best companies I have ordered from.

Resposta da Home Garden Direct
Good customer service, sofa bed is lovely and came already put together (minus the legs) so it was up and ready to go within minutes!

Resposta da Home Garden Direct
Great experience using Home Garden Direct. Chest of drawers arrived really quickly and communication from the delivery drivers was really good. There was a slight imperfection on one of the drawer fronts but customer service support was amazing and I had a brand new piece delivered within a couple of days. Never used this company before but will definitely use again. Item is great quality and exactly as described

Resposta da Home Garden Direct
Love our new sofa-bed. Very reasonably priced and works very well! Great for an occasional bed…..very firm but perfect for a night or two. Love it!

Resposta da Home Garden Direct
THE DELIVERY OF THE CHAIRBED WAS VERY GOOD.
BUT UNFORTUNATELY THE ITEM WAS VERYPOOR QUALITY & SENT BACK. THIS WAS VERY EASY & QUICKLY DONE WITH A PHONE CALL. VERY HELPFUL AND UNDERSTANDING.

Resposta da Home Garden Direct
Service and delivery were excellent and we are extremely happy with the quality of the chairs ordered. All in all very happy and would recommend this company.

Resposta da Home Garden Direct
So easy to order on their website & such quick delivery dinning room chairs arrived perfectly excellent service . Good quality

Resposta da Home Garden Direct
Excellent service, I ordered a mirror which I opened up after quite sometime to find it was damaged. After contacting the company the service was fab no ifs and buts. They replied straight away and offered a new one in place, straight forward, helpfull and genuine great service. Would definitely purchase from them again and definitely recommend.

Resposta da Home Garden Direct
I received an item with some minor damage - their customer service was impeccable, they sent me a new item free of charge, and it’s so lovely. Would definitely purchase from them again.

Resposta da Home Garden Direct
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