One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais
A empresa respondeu
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Ver mais
A empresa respondeu
Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Ver mais
A empresa respondeu
Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Ver mais
A empresa respondeu
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da Home Garden Direct
Good Web site and ordering and delivery process all good.

Resposta da Home Garden Direct
Sturdy and easy to assemble and very good value for money.

Resposta da Home Garden Direct
The furniture was sent with a few screws missing. They company sent the missing pieces within a couple of days, with no hassle at all.
Furniture is good standard, although it took a while to build.

Resposta da Home Garden Direct
Very pleased with the chair we bought from Home Garden Direct for our bedroom. Found it to be lovely quality at a reasonable price and delivered quickly. All in all happy to recommend!

Resposta da Home Garden Direct
The chair I bought are realy good value & look fabulous

Resposta da Home Garden Direct

Resposta da Home Garden Direct

Resposta da Home Garden Direct
Was slightly sceptical when I saw the price as have never ordered from here before. However, it was a fantastic purchase and easy to build!

Resposta da Home Garden Direct
Very fast next day delivery very similar chairs to the ones i liked at john lewis but half the price. Sturdy and comfortable. Will buy again from this company

Resposta da Home Garden Direct
Every thing went well, deserved on time, when opened we realised it was not fit for our needs. Had no problem returning the item and it was collected promptly.

Resposta da Home Garden Direct
We are very pleased with the dining chairs we bought from Home Garden Direct. Good quality and good value.

Resposta da Home Garden Direct
Fantastic product. Excellent customer service - special thanks to Nick!

Resposta da Home Garden Direct
Excellent customer service.
We're very happy with our new garden furniture, it was a good price and was delivered on time. A corner on the base of the table had been knocked and the leveling foot was missing. I contacted Home Garden Direct and Nick called me back immediately to sort out the issue, which he did in a very professional and friendly manner. Nick organised a replacement which was delivered the next working day and He followed up to ensure all was OK.

Resposta da Home Garden Direct
My order for garden furniture was complicated (my fault) and Nick was patient, pleasant and sorted it after many emails and phone calls which made the whole experience less stressful - I would recommend to anyone and I wish everyone dealing with customers was like him

Resposta da Home Garden Direct
I bought some garden furniture from The Range in April this year but hadn’t got round to putting the tables together until last weekend. Unfortunately, on opening the box to one of the tables, we found one table leg was completely different to the other three. As we had another set, we saw this was incorrect and could only put up one table. I had contacted The Range at time of delivery about an issue with another item in my order and found their customer service lacking so I didn’t jump at the idea of trying to sort this through them.
My husband had the idea to contact the wholesalers directly and I messaged a mobile number on a Sunday afternoon. Had a reply straight away and received the new leg on Friday PM. Thank you, very pleased with the service

Resposta da Home Garden Direct
Product OK only complaint is 2 of the cushions very firm the 2 that was flat packed very soft and not very comfortable still soft after a week of opening which makes the bars at the back of the seat come through the cushions will have to try and get these exchanged

Resposta da Home Garden Direct
Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Nick contacted us to say he would send out replacement parts. These arrived this morning and they are fine. The problem was resolved so quickly and efficiently. Thank you.

Resposta da Home Garden Direct
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.