Home Garden Direct Avaliações 

264
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Móveis de Palha
  3. Fabricante de Móveis
  4. Loja de móveis ao ar livre

Escrito pela empresa

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

264 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(264)

128 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good company to deal with

Good Web site and ordering and delivery process all good.

31 de julho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Derek,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

The furniture was sent with a few…

The furniture was sent with a few screws missing. They company sent the missing pieces within a couple of days, with no hassle at all.

Furniture is good standard, although it took a while to build.

16 de julho de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Robert,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great price and service!

Very pleased with the chair we bought from Home Garden Direct for our bedroom. Found it to be lovely quality at a reasonable price and delivered quickly. All in all happy to recommend!

30 de junho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Delivery was fast

Delivery was fast, came very well packaged.
I'm very pleased

3 de julho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 1 de um total de 5 estrelas

They were unable to locate our order

They were unable to locate our order

3 de julho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Giovanni,

We were able to locate your order and had a conversation about your query.

You said that you were unable to find our contact information, however as per our conversation there is a contact section on the main page where you ordered your item. There is phone number, e-mail address and also a chat option available as well.

You also called back in and confirmed what had been discussed and everything was ok.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Was slightly sceptical when I saw the…

Was slightly sceptical when I saw the price as have never ordered from here before. However, it was a fantastic purchase and easy to build!

3 de julho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Hannah,

Thank you for your lovely feedback, we are happy that you like your new purchase.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Very fast next day delivery very…

Very fast next day delivery very similar chairs to the ones i liked at john lewis but half the price. Sturdy and comfortable. Will buy again from this company

3 de julho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Janette,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great service

Great service

2 de julho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Fiona,

Thank you for your feedback, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Every thing went well

Every thing went well, deserved on time, when opened we realised it was not fit for our needs. Had no problem returning the item and it was collected promptly.

23 de junho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi John,

Thank you for your feedback, very much appreciated.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Fantastic product

Fantastic product. Excellent customer service - special thanks to Nick!

23 de junho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Amanda,

We are so pleased that you are happy with your new purchase!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service.
We're very happy with our new garden furniture, it was a good price and was delivered on time. A corner on the base of the table had been knocked and the leveling foot was missing. I contacted Home Garden Direct and Nick called me back immediately to sort out the issue, which he did in a very professional and friendly manner. Nick organised a replacement which was delivered the next working day and He followed up to ensure all was OK.

23 de junho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Ruth,

Thank you for your lovely feedback, we are happy that you like your new garden furniture.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Garden Furniture

My order for garden furniture was complicated (my fault) and Nick was patient, pleasant and sorted it after many emails and phone calls which made the whole experience less stressful - I would recommend to anyone and I wish everyone dealing with customers was like him

30 de junho de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Geraldine,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Above and beyond even when order was not directly through them

I bought some garden furniture from The Range in April this year but hadn’t got round to putting the tables together until last weekend. Unfortunately, on opening the box to one of the tables, we found one table leg was completely different to the other three. As we had another set, we saw this was incorrect and could only put up one table. I had contacted The Range at time of delivery about an issue with another item in my order and found their customer service lacking so I didn’t jump at the idea of trying to sort this through them.
My husband had the idea to contact the wholesalers directly and I messaged a mobile number on a Sunday afternoon. Had a reply straight away and received the new leg on Friday PM. Thank you, very pleased with the service

22 de junho de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated.

Kind regards

Avaliado com 4 de um total de 5 estrelas

Flat packed cushions

Product OK only complaint is 2 of the cushions very firm the 2 that was flat packed very soft and not very comfortable still soft after a week of opening which makes the bars at the back of the seat come through the cushions will have to try and get these exchanged

20 de junho de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Steve,

Thank you for your feedback, much appreciated.

Apologies about the issue with the cushions, we have sent you an e-mail to get this resolved for you.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Good customer service …

Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Nick contacted us to say he would send out replacement parts. These arrived this morning and they are fine. The problem was resolved so quickly and efficiently. Thank you.

25 de junho de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Gennie,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

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