Every encounter with Caitlin is always efficient. She is attentive, enthusiastic and professional throughout the entire process. She really goes over and above to answer any queries and make sure... Ver mais
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Veja o que dizem as avaliações
Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... Ver mais
A empresa respondeu
Intially the site makes more issues,server not working lots of problems.But live chat support team helped lot especially gaetan,natasha .Thank you NB :please its request ,could you please mention doc... Ver mais
A empresa respondeu
Horrendous company for referencing. Won’t accept official payslips or bank statements as proof of income?!? If you’re self employed or run your own business you have no chance of being appro... Ver mais
A empresa respondeu
4,2
Muito Bom
695 avaliações
Respondeu a 69% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Charlie goes above and beyond
Charlie goes above and beyond, thank you for all your help. I really do appreciate.
4 de novembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Mona,
Thank you for sharing your kind words! We’re thrilled to hear that Charlie went above and beyond — we’ll be sure to pass this on to him. Your appreciation means a lot!
Best wishes, The Homeppl Team
Useless people
Crap, useless, instead of contacting me for information they did not initially ask me for they just cancelled my application, I then had to start the process again filled out the entire form and then they kept asking for information that I had already provided, if my building uses them again I’ll walk away
30 de outubro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Steve,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been. Cancelling your application without asking for missing information and then having to start over is not the experience we want anyone to have.
We truly appreciate you taking the time to share this and we’re sorry it left such a negative impression.
We will be looking into the root causes to see if we can streamline the process and make improvements for future applicants.
If you have any further feedback, please don't hesitate to reach out.
The Homeppl Team
Be nice to be able to have a real…
Be nice to be able to have a real person in the chat facility instead of AI. 15 minutes going around in circles I gave up and will now not bother with my considered rent. Totally flawed system - Also please be aware that they DO NOT ACCEPT PAYLIPS as proof of income !!!!! Just when you think it cant get any more ridiculous
28 de outubro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi John,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear about your experience.
We understand how frustrating it can be when you’re trying to move forward with a rental and don’t get the support you expect. While our chat facility is designed to provide quick answers, we appreciate that in some situations speaking with a real person is far more helpful, and we’re sorry that this wasn’t available to you when you needed it.
Regarding proof of income, we appreciate your comments and understand how this can feel restrictive. Our requirements are in place to ensure consistent and fair referencing for all applicants, but we recognise that this doesn’t always align with everyone’s expectations or circumstances.
Your feedback is important to us and has been shared with the relevant teams, as it helps us review how we communicate and where we can improve the applicant journey. We’re sorry that this experience led you to step away, and we do appreciate you raising your concerns.
If you have any further feedback, please don't hesitate to reach out.
Best wishes, The Homeppl Team
HOMEPPL is the best
I am at TEN DEGREES and we are working with HOMEPPL from the last 4 years approx.This company is great and efficient.I specifically want to mention CAITLIN's name because she is awesome and very helpful,they way she deal the enquiry is highly professional
27 de outubro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Taimoor,
Thank you so much for your wonderful review! We’re thrilled to hear that Homeppl has been supporting Ten Degrees so effectively over the past four years. Caitlin will be over the moon to read your kind words — her professionalism and dedication truly shine, and it’s fantastic to see it recognised. We really appreciate your continued partnership!
Best wishes, The Homeppl Team
Caitlin
I've been working with Caitlin for a few months, and she's been brilliant. She's very pleasant to deal with and an asset to the company
14 de outubro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Noura,
Thank you so much for your kind words! We’re thrilled to hear that Caitlin has made such a positive impact — she truly is a fantastic part of our team. We’ll be sure to pass your feedback on to her; she’ll be delighted!
Best wishes, The Homeppl Team
Excellent Referencing Service and Outstanding Support!
As a business partner, we at Fizzy Epsom have been consistently impressed with the referencing process managed by Homeppl. They are in charge of vetting our prospects, and their service is truly top-tier.
The response times and case resolution have been outstanding, which is crucial for keeping our leasing process running smoothly and ensuring a positive experience for future residents. They handle complex cases efficiently and always provide thorough, reliable results.
A special mention must go to Caitlin. She is an absolute star—professional, highly responsive, and always goes the extra mile to assist with any queries or urgent cases. Her dedication makes our partnership incredibly effective.
If you are looking for a reliable, efficient, and professional referencing partner, we highly recommend Homeppl. They are a pleasure to work with!
30 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that our referencing process and response times have supported Fizzy Epsom in keeping your leasing operations running smoothly.
Handling complex cases efficiently and delivering reliable, thorough outcomes is something we take great pride in, so it’s wonderful to know this has been your experience. Your feedback reinforces exactly what we aim to deliver for our partners every day.
We’ll be sure to pass on your kind words to Caitlin — she’ll be thrilled to receive this recognition. Her professionalism and dedication truly embody our values, and we’re very lucky to have her on the team.
Thank you again for your recommendation and for being such a great partner. We look forward to continuing our work together.
Best wishes,
The Homeppl Team
It all worked out in the end
It all worked out in the end. Using my work email meant trying to complete the application online with my work laptop. Lots of IT policy issues my side, but the support team were very helpful and we got through it. Thanks to Katie and Caitlin
29 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Thanks Paul for the positive review - it is appreciated! Will also pass on your thanks to Katie and Caitlin.
Best wishes, The Homeppl Team
Caitlin Reynolds is the best in the…
Caitlin Reynolds is the best in the team, always able to help and very quick to reply any questions-queries. Homeppl is very lucky to have her. Axel.
26 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Axel, many thanks for sharing your feedback - it is great to hear that Caitlin is always helpful and quick to respond! We know we have a superstar in her, and will be sure to pass on the feedback! Best wishes, The Homeppl Team
The automated message helped but more…
The automated message helped but more especially Caitlin. Made my inquiries so easy as she had solutions to all my queries. Always a pleasure to chat with Caitlin
26 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Judith, many thanks for taking the time to leave us a review. It is great to hear that Caitlin has been able to assist and that she is a pleasure to chat to! We will be sure to pass on the feedback. Best wishes, The Homeppl Team
I’m relocating to a new city after…
I’m relocating to a new city after completing an MA and career change, with sufficient savings to meet affordability. These are held in a Hargreaves Lansdown account and are in a mix of funds and easily accessible. HomePpl refused to accept the official statement I downloaded from HL’s site, insisting it had to be verified by a chartered accountant. Who has a chartered accountant just to confirm their savings? They briefly agreed to accept bank statements showing transfers between accounts, I sent them 3 months statements didn’t hear anything from them until the place I want to move chased them and they said they couldn’t in fact accept bank statements and reverted back to the same demand for a chartered accountant. The whole process felt inflexible, inconsistent, and based on unreasonable requirements, made worse by the fact you can’t speak to anyone directly. It’s a pretty normal rational decision to keep my savings in a portfolio I don’t understand why they couldn’t accept this as evidence of affordability
10 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Amy, many thanks for providing this detailed feedback, and I am sorry to hear that we came across as bring inflexible or inconsistent - that isn't the experience we would want any applicants to have. I have sent you a request directly for some further information as I would like to investigate this further. Best wishes, Kim - Homeppl Customer Experience
Chat support are very helpful and quick…
Chat support are very helpful and quick at getting back to you, they also send you an email if you go off the chat whilst you’re waiting
3 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Eleanor, many thanks for taking the time to leave us a review - it is great to hear that the Support team were helpful and quick to respond! Best wishes, The Homeppl Team
Caitlin is incredible
Caitlin is incredible! I was very stressed about my application form, and she fixed everything quickly.
3 de setembro de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Rumbidzayi, many thanks for taking the time to leave us a review - we will pass your kind words on to Caitlin! Best wishes, The Homeppl Team
Caitlyn helped me alot
29 de agosto de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Jerry, many thanks for taking the time to leave us a review - we will pass your kind words on to Caitlin! Best wishes, The Homeppl Team
Please get you a Caitlin
Please get you a Caitlin. She was so professional and patient. She walked you through the steps and explained in detail along the way. The service was very professional and user friendly.
29 de agosto de 2025
Avaliação não solicitada
Resposta de Homeppl
Thank you for your review!
We couldn’t agree more — everyone deserves a Caitlin! We’re so glad she could guide you through everything with patience and professionalism. We’ll be sure to let her know she’s officially in high demand!
Best wishes, The Homeppl Team
Very helpful
Very helpful, I delt with Caitlin and she was very helpful and professional
22 de agosto de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Mahmoud, thank you for your kind words. We’re so pleased to hear Caitlin was able to support you in such a helpful and professional way — we’ll be sure to share your feedback with her! Best wishes, The Homeppl Team
Caitlin was so patient and helpful
Caitlin was so patient and helpful. Provided me with all the details. This is a company with an amazing group of professionals. They are HUMANS.
21 de agosto de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Sybille, thanks so much for taking the time to leave such a lovely review. We’re so pleased Caitlin was able to support you with patience and detail. We take pride in providing a professional yet personal service, and it’s wonderful to hear that this came through in your experience. All the best, The Homeppl Team
Resposta de Homeppl
Thanks so much Katie for leaving us a review - great to hear that Chloë was able to assist! Best wishes, The Homeppl Team
Resposta de Homeppl
Thank you Kamya for the 5 stars and super feedback - we will pass this on to Charlie! Best wishes, The Homeppl Team
Terrible service
Terrible service - what documents do you really want?, Clueless bunch
19 de agosto de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Paul, I am really sorry to hear that you found our service to be terrible. I did request some information from you through the Trustpilot platform so I could look into this further as I am keen to get to the bottom of it. If you do want to provide any further feedback, please do reach out to us at feedback@thirdfort.com so that I can take a look.
Best wishes, Kim - VP of Customer Experience, Thirdfort & Homeppl
Their live chat is really helpful
Their live chat is really helpful. Charlie helped me with my problem really quickly.
14 de agosto de 2025
Avaliação não solicitada
Resposta de Homeppl
Hi Prim, many thanks for leaving us a review. It is great to hear that Charlie was able to help quickly! All the best, The Homeppl Team
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