HSEnergy Residential Avaliações 

Had installed Solar Panels Very Professionally and in a organised manner.

Installers were brilliant on the day. Requested to change the array of panels. Although it took extra time but they did.

Had once contacted the company after error in batteries. Responded me and solved the issue over the phone.

Definitely recommend them to friends and family. And will use them again in future.

Installation was carried out in a very professional way. The various sections covering, electrical, scaffolding, and installation of solar panels.were on time. Very good technical help was given,when questions were asked .Definitely recommend this company.

Just had a really helpful phone conversation with Alex (a tech support guy). Just so nice to have a really pleasant , constructive and personal service! Hope the boss reads this as I was so impressed!

Update 14/2/23

Eventually in mid January an Engineer arrived 8.30pm at night, disconnected everything that the previous installers had done.

Then spent the next couple of hours re connecting the installation. It was noted that the Solis app wasn't working correctly. It still doesn't appear to be.

However I am now with my 24 solar panels generating energy.

I've had given Home Smart a month to reply to the following;
Report back from Solis why the app isn't working correctly as noticed by the last engineer. [No response]
Provide me with the paperwork to complete the export with my energy provider its now been 90 days since the original install. [Verbally I've been told Homesmart have had to re request, I have requested the original application claimed to have been sent]
Reply back to the EON records where the incorrect installation resulted in substantial energy useage. Leading to having to shut the system down. [No response ever provided by Homesmart]
Correctly label my mains fuse board and leave it as they found it. [Photos sent to Homesmart without reply]
Provide me with the correct Electrical test certificates given they have modified my mains board. [This was promised previously but not materialised]

I have raised the above on numerous occasions in writing via emIl and I am prepared to stand by should I need to. Its really getting to this point
The service from the head office whilst courteous is in effective and slow to respond. I see others have had similar issues

Unfortunately I have had to issue a final deadline to Homesmart. Hopefully they will respond positively and call, rather than a previous dismissive response. All this customer is requesting is the service and response expected and contracted.

UPDATE 17/12/22

The system has been shut down until the power surges can be resolved or rectified. I am now back to my original power consumption. Phew!
We await Home Smart energy head office to now advise. Seemingly from the responses they disbelieve the issues are taking place, fortunately it was recorded and witnessed 1st hand by the installer who was very helpful in trying to resolve and we thank him for his time over the weekend. I have adjusted the rating moderately to reflect his concerns and efforts I'd truly like to give a better review but until the system is actually working I am unable to merit doing so. It seems its more product malfunction than a installation issue.

13/12/22
So far I am completely un impressed. From the sale to the installation we have received completely contradictory information. Have a battery don't have a battery have 3!. Then tried to charge for items that were not needed, charged for a scaffolding additional that was never provided.
The sub contract scaffolding team nice bunch of guys. Install nice guys but have incorrectly installed the system.
CT Clamp installed incorrectly. Shouldn't be difficult as it's fool proof!.
Inverter not set up correctly currently exporting all power straight to the grid.
Power consumption (as backed up by energy supplier) since install has doubled at night and is 50% more during the day completely voiding the purpose of Installing solar panels.
No electrical testing paperwork was left despite the main consumer unit being adapted and added to.
RCD in the board keeps tripping since install my wife lost 3 clients since the install.
House has been left without power on numerous occasions now, wife and child left without power all night despite me warning Homesmart of the issue they failed failed to prioritise saying team out of the area.
Technical I won't name the persons name suggest I relocate the CT clamp myself. When I told EON our power supplier they advised us not to touch the main consumer unit and that the install team need to return.

Told by technical that despite reporting an issue the earliest they could come out 9 days after the first report was issued.

In summary poor and shoddy service which I am not convinced meets with current electrical regulations.
Will be reporting to trading standards followed by a request to remove the panels potentially escalated if needs be. Without mentioning that after a due dillergence check with EON my power consumption is UP not DOWN by over 50%

Now if Homesmart are reading this and they think they can leave a women and vulnerable child in a property without power they are mistaken. I trust they will prove me wrong and act responsibly i will then come back and advise accordingly..I'm holding my breath.

Kept well informed at all stages. Installers were vey professional and tidied up after the work. Installers arrived when they said they would. Altogether a very satisfactory experience with all work excellently done.

People who came to my house were professional and friendly.
communications with the office were rubbish. sometimes no answer, other times call just dropped off.
The installation was cancelled twice at short notice, even then I had to chase.
I still have not received my handover pack and I have just found out that I don't have a feed in tariff despite being told this would be done for me.
Not impressed!

It was a very thorough process getting my solar panels installed and Home Smart Energy clearly explained everything to me and answered all my questions as I didn’t know much about how it all worked. System is working great and very happy with their work.

Everyone I spoke to was extremely helpful with what system would be best for my house. The installers and electricians were all lovely chaps and did an amazing job.

Can’t recommend this company enough! Installation was smooth from start to finish, great communication from all members of staff from the initial visit to installation. Electrician showed us the app and how the system worked, very simple and easy to understand.

The wait was worth it, we’re hoping to see some changes with our energy bills, especially with the changing rates at the moment. Homesmart helped us right from the start and were very patient with our questions and understanding. I think we spoke to Amy several times and she was very helpful and quick to come back to us. A lovely small company who really looks after their customers and has a great passion for the business. Hope you enjoyed the tea & snacks!

So pleased with our panels and finally making the decision to get some! Great communication from customer service from start to finish, and follow up once everything was installed. Really recommend the team if you’re looking for solar panels for anywhere! Thanks again.

Customer service team was always on hand and helpful. The roofers and electricians all turned up on time and did a great job and got it done on the day.

Fantastic service I would recommend them to anybody!

Very impressed with Homesmart, 5 weeks from Survey to fitting, all working vey well and support has been excellent. Huge energy saving and repayment from grid feed. The installation was very quick and efficient. Highly recommend them.

Installation was fine and solar panels are working well.
However the post installation documentation which was supposed to arrive within 14 days did not. these documents are required to switch to an appropriate tariff with your energy provider and to be paid for the electricity you send back to the grid. It took numerous phone calls and emails (some unanswered) to resolve the situation.
The complete documentation finally arrived almost 5 months after the installation.

The install had a few hiccups due to lack of communication between scaffolding company and home Smart energy. Once fitted, 3 weeks late, all seems to be working OK.

Communication seems to be a serious problem as they never responded to my emails and the phone was not answered.

I was very pleased with the service provided by Home Smart Energy as part of the "join up" scheme run by our local council. The staff were efficient, polite, tidy and any questions were dealt with in a professional manner.
We did have a battery failure, which I would emphasise was a manufacturing fault, and the replacement was brought speedily and quickly installed.

I would recommend an installation by this company to anyone.
Thanks,

I could not be more pleased with my Solar Panel installation by Home Smart Energy. The whole process from first contact via my local council to the installation on 28 April 2022 went exactly as it had been outlined to me.
The actual installation (of 18 panels across two linked areas on my roof) was started and finished in just six hours, and I was immediately generating my own electricity. I have two storage batteries as part of my installation, and I strongly recommend any potential client to ensure that they include batteries as part of their own system.
In the current 'high-electricity-price' environment I have been amazed at the beneficial impact that my solar panels have had on my monthly bills.

Very pleased with the whole process of invitation, education, application of provision of solar energy to our property in East Sussex. Found Home Smart Energy to be good communicators, proficient and polite installers, and quick to respond to any queries I had.